My husband and I have only been in Milford for eight years, and we were unfamiliar with the funeral homes in the area. When my husband passed away in May, I had to scramble to find a place to handle the cremation. Buma-Sargeant Funeral Homes was mentioned by several friends and kept coming up in my research. I made the call, and it was definitely the right call. Buma-Sargeant went out of their way to make me feel comfortable and taken care of. My husband was what is called a direct cremation. There is no funeral, memorial or viewing. The interaction with the funeral home is limited. But that never stood in the way of them helping me through a difficult process. I spoke with Jim Burma twice, once before they came for my husband - explaining step by step what to expect when they came to pick my husband up. And again, when a few details needed clarification. He was kind and caring. He never once rushed me or made me feel less of a client because we chose direct cremation. His staff was equally compassionate and professional. When I went to pick up my husband's ashes, I got there far later than I was supposed to and they appeared to be closed. However, I encountered Jim's mother who actually lives in the house. I don't know for sure, but I believe she is retired from the business. That did not stop her from taking the time to bring me my husband's ashes. She also took time out of her own day to talk with me. We shared some of our mutual experiences with the loss of a beloved spouse. She told me about the things that helped her cope. She went above and beyond simple courtesy to a place of genuine compassion. As a retired pastor, I have been on "the other side" of the process when a family loses someone they love. I knew what to expect, but that doesn't change the impact when it is your loved one. My experience, over the years, with funeral homes has generally been positive. But at Buma-Sargeant, being the people who take care of our loved ones on the last day of their life is not a job. It is a calling. And Buma-Sargeant embraces their calling with a grace and compassion that makes the process less devastating. I thank each person at Buma-Sargeant who took good care of me, my husband and my family. Calling them was one of the best decisions I have ever made. read more

I cannot say enough praise about Buma-Sargent Funeral Home! My family for years has always used the services of First Sargeant's and then Buma Funeral Home. Several years ago, my wife and I decided we wanted to be proactive with our final wishes. We wanted to save the burden not only for us, but our family as well. We contacted Betsey Buma who sent Leo Dube to meet with us at our home. Leo was fantastic. He walked us through many options, and we picked the one that fit us best. Unfortunately, my wife passed away this past 29th of December. At the hospital it was such a relief not to have to go through all the hassle dealing with what to do with her remains. I was able to say we have arrangements with Buma Funeral home. The next morning, I contacted Buma Funeral Home. I spoke with Betsey Buma who had me speak with her son Jim. Everything was handled per our wishes. Such a relief!! Every part of our wishes and then some were met. Jim and staff were so helpful every step of the way. Jim went way beyond expectations especially helping with The Veteran's Association on the final location for my wife and my resting place. I cannot find the words to express the care I experienced using Buma Funeral Home! THANK YOU, Jim and Betsey Buma from the very bottom of my heart! read more

Buma Sargeant recently performed a memorial service for my wife's unfortunate passing. I was so impressed with their professional, respectful and friendly service. From the day I walked in and met James Buma, I knew I had found the right funeral home. They guided me through the planning choices in a simple way. They assisted with the planning and found me the best chaplain to speak at her memorial service. An impressive job it was! From beginning to end, I have nothing but high regards for Buma Sargeant Funeral home. Highly recommended if you've lost a loved one... read more

My father came home with hospice this past October. Sadly, he lost his battle to multiple myeloma shortly after he returned home. My mother called Buma Funeral Home the same night he passed. Richard (Dick) Buma came to our house at 2am dressed to the nines in a full suit, and transported my Dad to the funeral home. I knew right away we were working with a family business that takes pride in the highest level of professionalism and utmost respectability. The next day, we met with Dick's son, Jim to finalize all the funeral arrangements. There is a lot of planning that goes into a funeral, but he made us all feel comfortable and relaxed during such a difficult and stressful time. In addition, they always made themselves available so that we could drop off items prior to the service. On the day of the service, everything was perfectly set up, which greatly helped eliminate some of the stress that comes with losing a loved one. At the end of the service, the staff packed up our cars with all the flowers, cards, and remembrance items. This was a huge relief! My Mom has still been in contact with both Dick and Jim in order to pick up our Dad's ashes, obtain death certificates, and take care of the finances. Dick even delivered the death certificates to my Mom's house! Again, their level of professionalism has remained above and beyond throughout this entire experience. I can't imagine how emotional and difficult it must be to do this as a profession, but I am truly impressed with the amount of expertise and grace that came naturally and sincerely from the Buma family and staff. Our family could not have received better care. I wish it were possible to give the Buma Funeral Home more than 5 stars because they truly deserve it! Thank you again for everything! read more

My father passed away last week in a hospital in Worcester. We contacted the Buma Funeral Home when we knew my dad would be passing and I was so impressed by their communications and support on the phone and in email. I was also impressed that they offered a web form where I could sit and enter information about my dad in my own time. Follow up communications were clear and once my dad passed they took him into their care and I felt very comfortable knowing this. Their funeral home is a beautiful, stately Victorian and its impressiveness also felt right to show how important and loved my Dad was. Jim Buma guided us through all the arrangements and so many small details. He just took care of them all so we were not burdened by them including placing our flower order, hiring our bagpiper and ordering death certificates. He was patient, knowledgeable and kind as we made decisions with his guidance. The service itself was lovely and my father looked so incredibly handsome. The Bumas also gave us a room in the back where our (many) children could retreat to when the front rooms were too much for them. We were absolutely treated liked family. I will also say, as a technology professional, that I was very impressed with their investment in tasteful digital capabilities including being able to run a photo slide show in all of the rooms and simulcasting the service itself into overflow rooms when the crowd got bigger. We were even provided with a recording of the service. They effortlessly and very quietly adjusted to the increasing size of the crowd, moving chairs in when needed and guiding guests, and our family, throughout the entire night. This was the most terrible event I have experienced in my life but I was given tremendous comfort by the Buma family and their excellent staff. I know that my father was well cared for as he transitioned from this life and I know we placed him in the very best hands. read more