A fun day touring the Cape Cod Canal. The tour guide was great, informative without being dry…read more You pass under the railroad bridge, Bourne Bridge, and Sagamore Bridge. It's a no-wake zone throughout, so it's a calm, peaceful ride. Its inexpensive, and is a fun thing to do on a nice day like it was.

Hy-Line Cruises Customer Service Complaint…read more My experience with Hy-Line Cruises on Wednesday, August 19, 2026, raises several legitimate customer-service concerns. The biggest issue is not simply that I misunderstood the departure location; rather, it is that the staff failed to communicate clearly, failed to proactively notify us of the cancellation, and then charged us an additional $11 without adequately explaining the change in service. I want to make clear that I am not complaining simply because the original cruise was unavailable. I understand that circumstances, including weather, can affect scheduled cruises. My concern is with the manner in which the situation was handled by the ticket-booth staff. I would like to address the following: Website confusion: I purchased two tickets online for what I believed was the two-hour Cape Cod Canal Cruise departing from Hyannis. Based on the information presented on the website, I reasonably believed I had selected Hyannis as the departure location. The website was not sufficiently clear or user-friendly to prevent this confusion. Poor communication at the ticket booth: When I arrived at the Hyannis ticket booth, the male agent asked whether I was there for the 4:15 p.m. cruise. I explained that I was there for the 4:00 p.m. cruise and showed him my booking on my phone. He then told me that I was in the wrong place. When I asked where I needed to go, the conversation became confusing, with the agent repeatedly referring to "the other end" without providing clear directions. Inappropriate and unhelpful information: I was eventually told by the female agent that I needed to go to Onset. When I asked where Onset was because I was not from the area, I was told, "Boston," followed by the statement that unless I could fly, I would not make it. This was an extremely unhelpful response to a customer who was simply trying to determine where the cruise departed. No proactive communication about the available alternative: I was eventually told that there was an ice-cream cruise departing from Hyannis at 4:15 p.m. The female agent stated that she would have to ask the captain whether my companion and I could go on the cruise. I agreed to wait. I had to approach the booth for an update: At approximately 4:16 p.m., I noticed that nobody was boarding the vessel. Since no one had provided us with an update, I returned to the ticket booth and asked whether the captain had approved our boarding. Only then was I told that we could go on the cruise. Unexpected additional $11 charge: I was then told there would be an additional $11 charge for the two of us. This was never adequately explained. I had originally purchased tickets for a two-hour Cape Cod Canal Cruise, and I was now being placed on a one-hour Hyannis harbor cruise that served ice cream. I do not understand why I was required to pay an additional $11 for a substantially different and shorter cruise. I believe I am entitled to an explanation of how the $11 additional charge was calculated. Failure to inform us of the cancellation: After being given the new tickets, my companion and I walked toward the boarding platform. There was a rope across the walkway, preventing us from boarding. At that point, my companion approached the ticket booth because I did not want to deal with the two employees again. She was then informed that the 4:15 p.m. cruise had been cancelled because of high winds and that we had been moved to the 7:00 p.m. cruise. We were never notified: This is perhaps the most troubling part of the experience. Had I not returned to the booth at approximately 4:16 p.m. to ask whether the captain had approved our boarding, and had my companion not subsequently approached the booth after seeing the rope across the walkway, we apparently would have continued standing there without knowing what was happening. At no point did either employee proactively tell us that the 4:15 p.m. cruise had been cancelled. Last-minute change to our plans: We were ultimately moved to the 7:00 p.m. cruise, which substantially changed the experience and timing of what we had originally purchased. I understand that high winds can necessitate a cancellation, and I am not blaming Hy-Line Cruises for the weather. However, passengers should be promptly and clearly informed when their cruise is cancelled or rescheduled. Overall Concern The entire experience at the Hyannis ticket booth was unprofessional and unnecessarily confusing. The initial problem may have originated with my misunderstanding of the online booking information, but the situation was made considerably worse by the manner in which the employees communicated--or, more accurately, failed to communicate--with us. At no point did the employees provide a clear explanation of what had happened with my original reservation, clearly explain our alternatives, explain the additional $11 charge, or proactively inform us that the 4:15 p.m. cruise had been cancelled.

Wareham's great marina, this is Zecco's, formerly Warr's and is the centerpiece for downtown…read moreWareham's marina activity. It is large, very extensive and sits right behind the British Landing condominiums which used to be the train station. They do routine and emergency haulouts as well as a 35 ton travel lifter and on site crane service. The piers will hold about 200 boats for the season. It's really quite a spot.

My family and I have been a customer of Dick's Marine since the purchase of our new Sea Ray in…read more2005.  I rely on Dick's Marine for spring and winter commissioning along with the storage of my vessel.  I have alway found Mike McDonald and his team to be professional, prompt, courteous, and, most importantly, ethical.  This is a great facility for any one seeking a boatyard or marine services.

Needed help getting a drive shaft for a Suzuki. I went through about 3 of them not being the right…read moreone. i believe his name was Dave helped through the whole process and ended up getting me the one I needed. Appreciated the help because no other dealers in the area wanted to help me find the right one.

I would rather quit boating than bring my boat there for service again, However their parts store…read moreemployees are awesome. Night and day.

Captain Mike was amazing. We had a 5 year old and 13 year old without boating or fishing experience…read moreand a 44 year old dad with his 74 year old mom....we all had a blast. The ride was laid back, customized to our needs / timelines, included a lot of Barbie talk, we caught 10 fish in 10 min. He made it easy and fun and I would do it again in a second. It was safe and enjoyable for the young and old alike.

We took a canal cruise yesterday. We left from Onset Harbor mid-morning on a bright sunny late May…read moreDay. It was cool but very comfortable. We headed out to the canal which was calm and cruised up to Sandwich. The ride took about an hour and was enjoyable. We were able to relax on the deck and talk. In Sandwich we had a very nice lunch at the Pilot House. After lunch we walked out past the Coast Guard station to stop at the visitors center. The visitors center had an interesting movie on the making of the canal. After the short film we walked out to view the ocean. We then strolled back to the dock where Captain Trent and his mate Corey were waiting to take us back. The return trip was just as pleasant. We were able to watch all of the people fishing on the shore and biking in the trail. A great day was had by all.

Friendly and very efficient service! I dropped my Whaler w/Mercury Optimax engine off for service…read moreand they had it diagnosed, part (in stock!) replaced, tested on the water and ready for pick up the next morning. Thank you! My family is happy to be back out on the water enjoying our boat.

I have used a number of Marine mechanics over the years but Jason & Will at Wareham are the very…read morebest I have ever dealt with. EXTREMELY knowledgeable and skilled marine mechanics who are great at communicating with 'us' novices in terms that are easy to understand. If you are having boat issues then make this shop your first stop because you will end up there anyway so save yourself headaches and time.

I had a major boat issue that I needed fixed right away. Sam got my boat in right away and fixed…read morethe problem within a week. I could not be more satisfied with their service.

Just the best service around! Sam was there from start to finish on the re-power of my boat and I'm…read morethrilled with the results! Everyone there treated me like family and remembered my name and my boat. I haven't the words for how happy I am with the work they did and my boat has a new home for repairs! Thank you all!!!!

Best boat yard in an idyllic setting. Cheryl and team are the best. Full service and definitely…read morefeels like family. Great amenities nearby.

I had a serious issue with my sailboat and Fred and Cheryl made a terrible experience far less…read moretraumatic. Their expertise, concern and performance went far beyond any reasonable expectation. Many sailors have been here for 30, 40 and/or 50 years and rave about the facility. The launch folks (Alan in particular) are fantastic. In a time when service and civility are at a low ebb, Barden's sets a terrific example of excellence.

Wendy G. is not the right person to be running that business, unless running it into the ground is…read moreher intent. In my humble opinion, they need a new GM, she's very difficult to communicate with, only replies by email and is always right, even though presented with information contrary to her opinions.

Our family just wanted to share the most pleasant experiences we have year over year with Cape Cod…read moreShipbuilding. These folks are nothing short of amazing. We return year over year to have Wendy and her team store our boat for the winter and perform all our maintenance. Each season, they give the boat a thorough look over and provide us an outstanding report of the condition and anything to be on the lookout for. We have them sand and bottom paint regularly and each season they have our boat looking pristine, on our trailer and ready to go. Anytime we have a question, Wendy and her team are prompt in getting back to us, no matter how rookie of a question it is, many times the same day. This current year we were debating about switching bottom paint. Wendy was super helpful and responsive to my emails about different types of paint and costs associated with making a switch as well as pros/cons of each. Full disclosure, we did purchase our Cap Cod DaySailer from them a few years back, and I can say they made the whole boat purchase, building and customization process amazing. We routinely received photos of our boat as it was built and even got to visit a few times to see her at different stages of completion, pick out our own tiller, and even spoke to the folks in the shop about a custom wood inlay on our tiller, which had never been done before, but these wonderful craftsmen/women made it happen! Additionally, Wendy helped set us up with an array of spare parts to have on hand for our DaySailer. They were fully stocked and we purchased a spare parts bag from them that had all the crucial things that we'd be likely to break and could easily replace. In addition, they have all the parts for the boat, since they are the class builder, and are routinely featured in the DaySailer magazine. Check them out if you're in the market or need help, what a huge help they have been! Keep in mind, we have a new DaySailer, which differs from models of years past, for those needing help with older boats. Either way, if you need help, I know these folks will do their best to help you out themselves as best they can or, at the very least, point you to the right folks in the boating industry that can assist you with your specific model of boat, DaySailer or not. Thanks to all the folks at CCSB for helping us out and taking care of anything we need!

It's always fun to be on the water with Captain Dave Waldrip. He's super knowledgeable, knows the…read morewater and is a heck of a fisherman. His new boat is beautiful! He's set up for all Boston harbor and area fishing - Striped Bass, Flounder and anything else. He's also planning to be ready to chase Tuna when it makes sense. Check out his website! Enjoy!!

Awesome day of fishing. They take care of you and work hard to make your trip one to remember.read more

Super nice crew !! Caught a lot of scup and a lot of seabass and one flounder . Thanks for the trip…read more:)

We have been on other commercial fishing charters, but this one has been the best! Friendly and…read moreprofessional staff who made sure you had a good time! Will definitely be back!