A fun day touring the Cape Cod Canal. The tour guide was great, informative without being dry…read more You pass under the railroad bridge, Bourne Bridge, and Sagamore Bridge. It's a no-wake zone throughout, so it's a calm, peaceful ride. Its inexpensive, and is a fun thing to do on a nice day like it was.

Hy-Line Cruises Customer Service Complaint…read more My experience with Hy-Line Cruises on Wednesday, August 19, 2026, raises several legitimate customer-service concerns. The biggest issue is not simply that I misunderstood the departure location; rather, it is that the staff failed to communicate clearly, failed to proactively notify us of the cancellation, and then charged us an additional $11 without adequately explaining the change in service. I want to make clear that I am not complaining simply because the original cruise was unavailable. I understand that circumstances, including weather, can affect scheduled cruises. My concern is with the manner in which the situation was handled by the ticket-booth staff. I would like to address the following: Website confusion: I purchased two tickets online for what I believed was the two-hour Cape Cod Canal Cruise departing from Hyannis. Based on the information presented on the website, I reasonably believed I had selected Hyannis as the departure location. The website was not sufficiently clear or user-friendly to prevent this confusion. Poor communication at the ticket booth: When I arrived at the Hyannis ticket booth, the male agent asked whether I was there for the 4:15 p.m. cruise. I explained that I was there for the 4:00 p.m. cruise and showed him my booking on my phone. He then told me that I was in the wrong place. When I asked where I needed to go, the conversation became confusing, with the agent repeatedly referring to "the other end" without providing clear directions. Inappropriate and unhelpful information: I was eventually told by the female agent that I needed to go to Onset. When I asked where Onset was because I was not from the area, I was told, "Boston," followed by the statement that unless I could fly, I would not make it. This was an extremely unhelpful response to a customer who was simply trying to determine where the cruise departed. No proactive communication about the available alternative: I was eventually told that there was an ice-cream cruise departing from Hyannis at 4:15 p.m. The female agent stated that she would have to ask the captain whether my companion and I could go on the cruise. I agreed to wait. I had to approach the booth for an update: At approximately 4:16 p.m., I noticed that nobody was boarding the vessel. Since no one had provided us with an update, I returned to the ticket booth and asked whether the captain had approved our boarding. Only then was I told that we could go on the cruise. Unexpected additional $11 charge: I was then told there would be an additional $11 charge for the two of us. This was never adequately explained. I had originally purchased tickets for a two-hour Cape Cod Canal Cruise, and I was now being placed on a one-hour Hyannis harbor cruise that served ice cream. I do not understand why I was required to pay an additional $11 for a substantially different and shorter cruise. I believe I am entitled to an explanation of how the $11 additional charge was calculated. Failure to inform us of the cancellation: After being given the new tickets, my companion and I walked toward the boarding platform. There was a rope across the walkway, preventing us from boarding. At that point, my companion approached the ticket booth because I did not want to deal with the two employees again. She was then informed that the 4:15 p.m. cruise had been cancelled because of high winds and that we had been moved to the 7:00 p.m. cruise. We were never notified: This is perhaps the most troubling part of the experience. Had I not returned to the booth at approximately 4:16 p.m. to ask whether the captain had approved our boarding, and had my companion not subsequently approached the booth after seeing the rope across the walkway, we apparently would have continued standing there without knowing what was happening. At no point did either employee proactively tell us that the 4:15 p.m. cruise had been cancelled. Last-minute change to our plans: We were ultimately moved to the 7:00 p.m. cruise, which substantially changed the experience and timing of what we had originally purchased. I understand that high winds can necessitate a cancellation, and I am not blaming Hy-Line Cruises for the weather. However, passengers should be promptly and clearly informed when their cruise is cancelled or rescheduled. Overall Concern The entire experience at the Hyannis ticket booth was unprofessional and unnecessarily confusing. The initial problem may have originated with my misunderstanding of the online booking information, but the situation was made considerably worse by the manner in which the employees communicated--or, more accurately, failed to communicate--with us. At no point did the employees provide a clear explanation of what had happened with my original reservation, clearly explain our alternatives, explain the additional $11 charge, or proactively inform us that the 4:15 p.m. cruise had been cancelled.

Captain Mike was amazing. We had a 5 year old and 13 year old without boating or fishing experience…read moreand a 44 year old dad with his 74 year old mom....we all had a blast. The ride was laid back, customized to our needs / timelines, included a lot of Barbie talk, we caught 10 fish in 10 min. He made it easy and fun and I would do it again in a second. It was safe and enjoyable for the young and old alike.

We took a canal cruise yesterday. We left from Onset Harbor mid-morning on a bright sunny late May…read moreDay. It was cool but very comfortable. We headed out to the canal which was calm and cruised up to Sandwich. The ride took about an hour and was enjoyable. We were able to relax on the deck and talk. In Sandwich we had a very nice lunch at the Pilot House. After lunch we walked out past the Coast Guard station to stop at the visitors center. The visitors center had an interesting movie on the making of the canal. After the short film we walked out to view the ocean. We then strolled back to the dock where Captain Trent and his mate Corey were waiting to take us back. The return trip was just as pleasant. We were able to watch all of the people fishing on the shore and biking in the trail. A great day was had by all.

I don't even know where to start! I planned a boat charter for my boyfriend's birthday and Captain…read moreJosh was there for every question and concerns I had. On the day of his trip as soon as I arrived, he was on time and ready to go. My boyfriend and his friends went on this trip coming back with dinner for weeks. They caught multiple of fishes in a variety of sizes. My boyfriend non stop talked about how his first boat charter experience was extremely a trip he would not forget.. it was at the point he was ready to book another one. Not only did they caught many fishes but Captain Josh was extremely friendly and made the whole crew really comfortable! I totally recommend and totally will book with Captain Josh again!

GUYS! DO NOT BOOK A CHARTER FROM THIS GUY!!! I will try to keep this short. I booked a charter and…read morenever got am email confirmation 24 prior to departure as stated on the website. You cannot leave a voicemail as his mailbox is always full. I literally sent 14 texts with no replies. At 10pm the night before and 7 hours from departure, he texts to say that he got a splinter or something in his toe and was waiting at the ER for 3 hours. Ok, dude...well, if you were waiting for 3 hours then you could send a text saying you had to cancel, no?. So, I rescheduled. Same scenario. No communications. I called another phone number on the website and it was his brother (who is no longer affiliated and lives in Texas). He tells me to show up and his brother will meet us at 5am. We show up and guess what? He's not there! Surprise! I called him at 5:00am, 5:15am, 5:30am. Nothing. He calls me at 5:45am and says "Oh, I don't usually leave until 6am. I thought I called you". Wait, WHAT? Am I in the friggin Twilight Zone here?? You thought you called me?? GTFOH...Turns out that it was too windy to go fishing. That, and he said he didn't feel like going because his toe hurt. Ok, dude...Time to reschedule...again. I asked him why sometimes dates are blocked on the website and he says "because tourists suck". Nice. So here we are. Next trip coming up. Texted him to confirm. No response. I am shocked. Texted him to refund my deposit because let's face it...this dude sucks and I cannot believe he is still in business. Skipped the BS and called my bank to file a dispute. Moral of this story? Save yourself from the same torture and book a charter from a reputable business...this guy is a joke.

The Boat Guy got my outboard up and running and fully resolved the issue. Communication was…read moreexcellent. They were very responsive and professional.

Tax free weekend sale was accurately advertised, each staff member was polite, courteous and…read moreknowledgeable about their products. In a day of box store survival, it was a great experience to find this shop. I look forward to future business. Thank you.

Wareham's great marina, this is Zecco's, formerly Warr's and is the centerpiece for downtown…read moreWareham's marina activity. It is large, very extensive and sits right behind the British Landing condominiums which used to be the train station. They do routine and emergency haulouts as well as a 35 ton travel lifter and on site crane service. The piers will hold about 200 boats for the season. It's really quite a spot.

My family and I have been a customer of Dick's Marine since the purchase of our new Sea Ray in…read more2005.  I rely on Dick's Marine for spring and winter commissioning along with the storage of my vessel.  I have alway found Mike McDonald and his team to be professional, prompt, courteous, and, most importantly, ethical.  This is a great facility for any one seeking a boatyard or marine services.

Great place to dock your boat... Very friendly staff and great service to put all size boats in the…read morewater.. Beautiful neighborhood as you drive in. i was only there for work to promote our new 2021 Chevy trailblazer activ but had a great time.

I had an engine problem on my way to Boston from RI. The staff here provided a tech on the spot,…read morediagnosed the issue, replace the faulty part and had me on my way pronto! Could not say enough good things about this Marina

We went on the Kayak The Creek Nature Tour in East Sandwich. It was a perfect trip for beginning…read morekayakers! Kyle, our guide was great!

Rideaway Adventures - Mashpee, Cape Cod Boomsauce Score: BS +++ (Amazing location! now that's…read moreboomsauce!) Tried booking through TripAdvisor--bit funky. So I went straight to the source and connected with Mike Morrison, who was not only professional and honest, but genuinely invested in making our family kayak dream happen. He even dropped a discount code like a true Cape Cod MVP. The experience? Unreal. We paddled out to a private beach only accessible by boat--and it was to die for. Calm waters, untouched shoreline, and the kind of peace that makes you forget your inbox exists. I still can't believe people get to do this regularly. It was truly memorable, and Rideaway made it seamless. They also offer sunset tours and paddle board rentals, which we're already eyeing for next time. The staff? Mostly young, but super informative, professional, and full of good vibes. Rideaway doesn't just rent gear--they curate moments. Boomsauce Scale B- basura (trash) BS basic (come on! Try harder) BS + better (Yo! That's better) BS ++ best (alright! Alright! Alrightttt!) BS +++ Amazing location! now that's boomsauce!

My family and I rented a boat from Nauset Marine and had a perfect day. We were booked to have gone…read moreout on a less than nice day and they happily re-booked us for a few days later. On our day out, the staff could not have been more helpful. We checked in very easily, got a thorough yet quick tutorial about the boat, and were on our way. They did not charge us for fuel, or wrapped it into the rental fee, so that what what we paid was what we got. The 19' Boston Whaler Montauk with GPS was great! It was a perfect day with no surprises. We look forward to renting from them again.

My friends and I recently enjoyed a full day boat rental at Nauset Marine. The boat was clean,…read morecomfortable and of solid operation. It was an absolute blast and we have decided to make this an annual tradition of ours! I highly recommend the boat rental experience!

I had a major boat issue that I needed fixed right away. Sam got my boat in right away and fixed…read morethe problem within a week. I could not be more satisfied with their service.

Just the best service around! Sam was there from start to finish on the re-power of my boat and I'm…read morethrilled with the results! Everyone there treated me like family and remembered my name and my boat. I haven't the words for how happy I am with the work they did and my boat has a new home for repairs! Thank you all!!!!

BEWARE - Do Not do business with this desperate company. You will regret every minute of it. I…read moreleft my 33' boat there two seasons ago and it was not properly winterized. I lost two brand new batteries, two bilge pumps, a water pump, burst water line, and the boat was filthy when I picked it up. He took zero responsibility for the damage and during my dispute of the bill, the owner actually showed up at my house and caused a scene in front of my family and neighbors. I had to call the police to remove him. Fair Warning

I brought my classic banana boat BW outrage here last winter; the hull needed some work, the gas…read moretank was leaking (which I did not know at the time), none of the gauges worked, and the 25 year old motor was not working. Tom Duce assured me that he had years of experience working on "old mercuries" and that he would have no problem tuning it up. The hull work looked good, and the mechanic Tim installed new gauges which I bought for a better price than he would get. He missed the leaky gas tank initially, and then installed the new tank that I ordered from Florida. So far, so good. Unfortunately, we both talked ourselves into working on the motor which he initially put 1.5G into. When he gave me the boat back after having it for 4 months, I tried starting it in the driveway - didn't start because of not having a fuel bulb on the new circuit. Simple mistake? Ok, so I took it back, Tim put on a new bulb. Didn't start. Now, it looks like more electrical parts are fried and need replacing. Why wasn't the motor checked at that point? Tim showed me the cracked insulation that apparently caused the short and the "fry-ing" -- why was this not noted before? Questions and bills were mounting, but I again put trust in owner Tom and mechanic Tim. Two weeks later I was shown the motor spinning in a tub of water for a full 2 minutes, and handed a bill for another 2G, including 9 hours of labor! A few days later I put it in the water -- it didn't get 1/4 mile out before the motor stopped and would not start again. This time I called in exasperation and was told that he would make a house call (45 minutes away) with his mechanic Tim. Never showed up. I left several messages that were not returned. When he finally answered my phone call, I asked for some labor costs back for a motor that obviously wasn't fixed. When I told him that he needed a higher threshold of safety to assure that a motor was working, he asked if I was done "blabbering." I took the boat to a different mechanic who diagnosed yet another electrical problem. I don't fault Tom Duce for an aging motor. I do hold him responsible for releasing a boat that had not been tested, for not returning my many calls and messages, and for failing to take responsibility for a job that was poorly done. By the way, both Tom and Tim smoke almost continuously. Between drags of cigarettes and the hunting around for the right tool amidst the mess that I saw, it is any wonder that either one gets any work done - and I wonder what the labor costs were really for. Do yourself a favor. Stay away.