I received an email from customer service which stated, " ... situations can sometimes develop that…read moreprevent us from honoring a reservation." My response, "... it is unacceptable that any of your customers would be stranded without a vehicle, which is what occurred in my situation." We have our phone numbers listed on the reservation and a simple phone call should be made so that we can make other arraignments.

Please do not call this phone number. It's private cell phone number. Hertz mistakenly put my…read morenumber on their website and REFUSES to help me remove it.

I called about returning a car there and was told not to drop off there or I would have to pay a…read morefee. Lies, I could have dropped there and the fee was 2x more to drop off in Auburn. This site needs to have better training Don't trust them

I have had multiple issues with this location off and on Over the last three years. May be due to…read morepersonnel changes not sure. I do not recomend. I am an Emerald Club Executive Elite member and rent cars for work 4 to 6 months of the year. I can say that even though this location is convenient and close I will not be using them anymore. Today was the last straw. I would rather have to drive twice as far to get respectful service. The employees were rude and sarcastic to my wife and that is unacceptable. I will personally never use this location again after this rental.

These people have not rented cars for 8 years. They only sell and finance them. I have not rented…read morefrom them so my star rating does not apply

The counter customer service sucks and I was given a dirty car, with no washer fluid, and with…read morebrake issues. The location is convenient and I've rented here for years, but there is not much consistency or efficiency in how things are done. The people that have taken me out to the car and taken payment are usually great-unless it's the counter person-but other than that I've seen the level of service consistently go down. I recommend you go to a different location or pack your patience. They seem to have a revolving door of employees too, which may be a part of the problem.

Very impressed with customer service, on top of issues if there are any very professional and…read morehelpful, especially Amariss. The pick up process went smoothly just took a little more time than I expected, and the return process was great and absolutely no problem with any mechanical issues during my rental.

I rent frequently for business and Covington Hertz is great. The People are amazing and are so…read morequick to get me into my car. The cars are clean and usually have plenty of fuel. Returns are quick and they make the whole process easy and efficient.

So this location has been my go-to spot for a few years now. I live in Fayetteville and there is a…read morelocation in Fayetteville but the customer service I receive at this location is top tier compared to that. The staff is always courteous and understanding when issues arrive. I had an issue to where I reserved a vehicle and it was not available. They were able to get me in another vehicle that was a tear up but they did not charge me due to a mistake on their end. There was no question about it. There was no argument. If I can't get to the airport location I would definitely come to this one

Great service. Great cars. Assistant Rental Branch Manager, Jonquavious Pickett, was TOP TIER. Go…read morecheck them out and get you a rental. Don't forget to ask for Quay

0/10 Rented a Chevy Express van from here to go on a trip…read moreto Maryland for a family member's funeral. Everything was fine until they called and threatened to shut the van off while we were 16 HOURS away from home. I don't think we'll be renting from here again..

Trash company. They do NOT follow thier own rules. They are thieves DO NOT RENT. I'm filing several…read moreformal complaints against this company. Unprofessional no customer service. Cars are trash dirty unreliable. They do everything not to return deposit.