The counter customer service sucks and I was given a dirty car, with no washer fluid, and with…read morebrake issues. The location is convenient and I've rented here for years, but there is not much consistency or efficiency in how things are done. The people that have taken me out to the car and taken payment are usually great-unless it's the counter person-but other than that I've seen the level of service consistently go down. I recommend you go to a different location or pack your patience. They seem to have a revolving door of employees too, which may be a part of the problem.

The cars are poorly maintained. I needed to rent from them for about a month to get back and forth…read moreto work. The front end of the car was out-of-line, battery light came on, engine light came on, and there was no window washing fluid. I paid over $300 a week for clown size car. They were willing to give me an upgrade, but for an additional $15 per day. I made a major complaint. Branch Manager, Kellyn Sebastian resolved my complaint.

The staff is always courteous, even when they're swamped and customers are cranky. I've always had…read morea good experience at this location.

Absolutely the worst run car rental place. I rent at airports weekly and this place is SLOW. Along…read morewith cars not clean!

I received an email from customer service which stated, " ... situations can sometimes develop that…read moreprevent us from honoring a reservation." My response, "... it is unacceptable that any of your customers would be stranded without a vehicle, which is what occurred in my situation." We have our phone numbers listed on the reservation and a simple phone call should be made so that we can make other arraignments.

Please do not call this phone number. It's private cell phone number. Hertz mistakenly put my…read morenumber on their website and REFUSES to help me remove it.

My experience was very disappointing. I had three flat tires and they charged me for it. I ague the…read morepoint that the tires looks good however the inside of both front tires and the spare was very bad that you can see the wire and thread showing. I was charged $250 for a flat tire. Considering there was no power and signals in the mountain where I was assisting with the relief. Plus the cigarette lighter did not work, so we was unable to charge our phone or devices. Some The staff was not reasonable and very augmentable and did not wanted to hear what i had to say.

Extra charges at every step of the rental process, even after proof of reservation detailsread more

I would like to thank the Manager, Mr. Anthony Passard , and his team at Enterprise Car Rental, 450…read moreSenoia Rd Fairburn, Georgia 30213, for assisting me on Tuesday March, 4, 2025 thru Monday , March 10, 2025. The service that you and your team give is "OUTSTANDING". You and your team make Enterprise Car Rental in Fairburn, Georgia SHINE! I really appreciate your service ! S. W.

From the owner: Need a rental car in Fairburn, GA? Enterprise Rent-A-Car is Here For It. Whether your car is in the…read moreshop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Senoia Rd location today.

I reserved a small car from Hertz Rental on August 23rd 2mo. In advance before I travel to Panama…read morecity Panama. My reservation was through Expedia. I reserve a small to medium size car for the amount of $92.73 total for 8 days. It was from October 13th till the 21st. When I arrive on the 13th then the guy said they don't have any small cars that I wanted at the last minute but not to worry he'll give me something nicer, I ask him so what about my set price I have it reserve for is it gonna change he said not to worry it'll stay the same price but they'll put a Authorization hold up front for $250 on my card but I'll get that back once I return the vehicle and paying the same $92.73. When they brought the vehicle to me is this huge 8 seater Mitsubishi. Then I am a person who doesn't like bigger cars but since there's no smaller vehicle even though I notice there was a person before me they gave him the smaller car. I felt misleading and lied to they gave me paper signatures but hidden charges that was never discussed nor agreed on. While I was driving this vehicle did not drive smoothly nor the windshield wiper was not working properly, it was a pouring storm raining day in Panama city and I prayed that I made it safely because it was very difficult to see the road especially with a non working windshield wiper. I was happy for it to end because I wasn't feeling right in this huge vehicle and hertz didn't owned up to their words after I return the vehicle and came back to the USA I notice a huge charge for $378.29 so I was fooled and felt lied to by this company. I'm disappointed with Hertz and this company all they care about is the money not the person. From this point on I'd disputed the charge with them and I even gotten a letter of apology that they did not been honest by the person I dealt with so they'll refund me the total amount for $378.29 that it'll be in my account within 7-10 days to then find out they were lying to me and playing games all along. I'll never ever trust this business again I'm done with them. They're a SCAM if you ask me.

Absolutely terrible rental location with rude employees. I arranged for a rental vehicle Friday…read morethe 13th through Progressive for a rental vehicle for an insurance claim. I was to pick it up 4 days later (the 17th of January, 2023) at 10 AM. They call me at 9:33 to ask me if I can come in at 11:30 to pick it up since they don't actually have a vehicle ready for me. I call back as requested to make sure there's a vehicle for me at 11:40...and the empoyee tells me to check back at 2:00 PM because they still don't have vehicles...but I'm welcome to check with other Enterprise locations to see if I can find one. Wow. Just wow. Zero accountability. Make your inability to run your business the customer's problem? Totally unsat. I then ask to speak to the manager...but of course they are unavailable...because they're "just too busy". Same rude employee tells me some customers have been waiting "3-4 weeks" for a vehicle...whatever that means. I'm calling back Progressive...I'm going to have them get me a Hertz vehicle even if I have to drive to Hartsfield to pick it up. I'll also be turning in the other Enterprise vehicle that I rented which smells like weed - because Enterprise does not deserve a penny from anyone.

10 management is very friendly and hav e the utmost respect…read more Iwll always use enterprise rentals 10

I called about returning a car there and was told not to drop off there or I would have to pay a…read morefee. Lies, I could have dropped there and the fee was 2x more to drop off in Auburn. This site needs to have better training Don't trust them

Logan at Sam's pawn shop went above and beyond for me this evening by taking off the shelf the last…read moreheater until I could get up there I rushed out my door and made it 15 minutes before so much, Logan

Bought a chain saw , didn't even know that this shop was hear, but I am thoroughly pleased ! Logan…read moreand Justin were very good helped me with everything . I will highly recommend this place .