The counter customer service sucks and I was given a dirty car, with no washer fluid, and with…read morebrake issues. The location is convenient and I've rented here for years, but there is not much consistency or efficiency in how things are done. The people that have taken me out to the car and taken payment are usually great-unless it's the counter person-but other than that I've seen the level of service consistently go down. I recommend you go to a different location or pack your patience. They seem to have a revolving door of employees too, which may be a part of the problem.

Very impressed with customer service, on top of issues if there are any very professional and…read morehelpful, especially Amariss. The pick up process went smoothly just took a little more time than I expected, and the return process was great and absolutely no problem with any mechanical issues during my rental.

I was picked up & dropped off with no problems. Excellent…read moreservice when I picked up my rental. Friendly Reps. I'll continue to use this location since it's not too far from my home. Customer service was great! When I received my first vehicle, it was infested with ants! I called & they switched me out the next day. My overall experience was great.

This company will allow you to reserve a vehicle that they do not have available and tell you the…read moreday of travel. I had to upgrade to a vehicle 3 times as much because that was all available and I needed to get on the road. It then took the reservations that I originally made and changed my drop off time and charged me an additional day because they didn't put the correct time. They no longer give you physical paper work so they can do this without you knowing. The manager at the Fayetteville Ga location was completely useless and apparently in on the scheme as well. If you take a chance and rent with them please do not allow them to rush through the walkthrough and view your documents prior to paying. Lesson learned customer lost. Picked up in Fayetteville Ga and returned to Griffin Ga location and not one person at the Griffin location said the vehicle was late. Wonder why???

I received an email from customer service which stated, " ... situations can sometimes develop that…read moreprevent us from honoring a reservation." My response, "... it is unacceptable that any of your customers would be stranded without a vehicle, which is what occurred in my situation." We have our phone numbers listed on the reservation and a simple phone call should be made so that we can make other arraignments.

Please do not call this phone number. It's private cell phone number. Hertz mistakenly put my…read morenumber on their website and REFUSES to help me remove it.

My experience was very disappointing. I had three flat tires and they charged me for it. I ague the…read morepoint that the tires looks good however the inside of both front tires and the spare was very bad that you can see the wire and thread showing. I was charged $250 for a flat tire. Considering there was no power and signals in the mountain where I was assisting with the relief. Plus the cigarette lighter did not work, so we was unable to charge our phone or devices. Some The staff was not reasonable and very augmentable and did not wanted to hear what i had to say.

Extra charges at every step of the rental process, even after proof of reservation detailsread more

I would like to thank the Manager, Mr. Anthony Passard , and his team at Enterprise Car Rental, 450…read moreSenoia Rd Fairburn, Georgia 30213, for assisting me on Tuesday March, 4, 2025 thru Monday , March 10, 2025. The service that you and your team give is "OUTSTANDING". You and your team make Enterprise Car Rental in Fairburn, Georgia SHINE! I really appreciate your service ! S. W.

From the owner: Need a rental car in Fairburn, GA? Enterprise Rent-A-Car is Here For It. Whether your car is in the…read moreshop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Senoia Rd location today.

The location is nice and not busy at all. However, I think the person helping me was new as he was…read moreslow processing everything. This wouldn't have been an issue but there were several other employees there that just sat there and didn't help walk him through it. He had to ask them several times to help him and seemed a little embarrassed. My rental car was nice and I didn't have any issues with it.

First, we show up to pick up a reservation at 8 am and no one showed up to open the store. We…read morewaited for 45 minutes and had to cancel. Tried to rebook a week later and they call us 2 hours before our pick up time to say that they only had a luxury sedan and would charge me $60 per day on top of what I already paid. Ultimately they hung up on us and refused to cancel our reservation in an attempt to charge us anyway.

I called about returning a car there and was told not to drop off there or I would have to pay a…read morefee. Lies, I could have dropped there and the fee was 2x more to drop off in Auburn. This site needs to have better training Don't trust them

I have had multiple issues with this location off and on Over the last three years. May be due to…read morepersonnel changes not sure. I do not recomend. I am an Emerald Club Executive Elite member and rent cars for work 4 to 6 months of the year. I can say that even though this location is convenient and close I will not be using them anymore. Today was the last straw. I would rather have to drive twice as far to get respectful service. The employees were rude and sarcastic to my wife and that is unacceptable. I will personally never use this location again after this rental.

Sam drives a hard bargain but a fair community driven owner, He has a wide variety of items to…read morechoose from, and more than willing to negotiate with any item he has in his shop, also a supportive to higher education through the movement.

Friendly service, great advice, and I was able to purchase what I needed! I recommend that anyone…read morewho needs a pawn shop should visit here, no matter the distance!