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    Kelman Shalom MD

    4.4 (5 reviews)

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    7 months ago

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    9 months ago

    Sr Kelman is a great doctor. He's super knowledgeable and super invested in his patients' well-being. Can't recommend him enough!

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    American Radiology Services - Quarry Lake Open MRI - 2700 Quarry Lake Drive, Ste 140    Baltimore, MD 21209

    American Radiology Services - Quarry Lake Open MRI

    2.3(3 reviews)
    2.3 mi

    My name is Dr. RF. I recently had a surgical procedure involving a metal implant for spinal…read morestenosis. My neurosurgeon ordered various lumbar spine films at Advanced Radiology. My recovery had been going along relatively uneventfully until this morning when I experienced extreme pain, probably as severe as it was on the first postoperative day, despite pain medication and antispasmodics. I put in a call to the neurosurgeon's manager who told me he would call me back as soon as he was able, in between surgeries. In the meantime, in extreme pain and using a walker and then a cane to enter the building, I  managed to get to Advanced Radiology to have the X-rays done to rule out the possibility of a fractured spinous process (a 30% likelihood with the procedure I had), or displacement of the insert. At the facility I undressed with great difficulty due to my pain and difficulty in bending. I waited for the technician tp return. I was exhausted and profusely sweating from the pain. When she did not come after I was appropriately robed, I closed my clothes locker and walked a few feet down the hallway to the x-ray room she had entered.  She immediately confronted me in an unfriendly manner, apparently displeased I did not wait for her to come get me, even though she never instructed me to do so. She begrudgingly added that since I was there, I could come in. She complained that I brought my cell phone with me into the X-Ray room since this was against the rules.  (This was a normal room, certainly not an MRI room.) I explained to her that I understood the rules, but that I was in severe, acute pain, and that I was expecting a call from my neurosurgeon at any moment.) Under the circumstances, I had to keep my phone nearby. She was clearly annoyed but placed my phone on a table. She was positioning me for an x ray when the phone rang. She refused to hand it to me. I begged her to see who it was. She told me it was Dr. Z (my neurosurgeon.) I told her that I absolutely had to speak to him very briefly and asked her again to please give me my phone. She refused to do so. I became angry and insisted that this was a medical emergency and that she give me the phone immediately. She responded that the rules did not allow phone calls. I told her that common sense was more important than the "rules" and I needed my phone! By the time I convinced that it was essential that I speak to my neurosurgeon, he had hung up. I could not return the call since he called through a hospital switch board. Hearing the disagreement, a woman who introduced herself as a manager came in. I told her what happened and that I wanted nothing more to do with the initial technician, whose name I learned was Heidi. The manager finished the exam. As per company policy, she would not give me Heidi's full name but suggested I write to customer relations. This technician's  behavior was passive aggressive, hostile, and lacking compassion and common sense. She had an unwelcoming and unfriendly attitude from the start. I have been a physician for 50 years. While I understand the need for rules, there is also a need for common sense and kindness. If any of my employees treated a patient so deliberately callously, she or he would have been terminated immediately. RF, M.D.

    Place is closing at 4pm, I arrived at 3:35, receptionist barked at me to take a seat only to…read morerealize there no seats available. At 4 pm I was called to register only to be notified that they will not be able to do my chest X-ray, because their x ray tech is too busy otherwise. No sorry for not taking me in, no remorse for waisting my time, just "you will have to go somewhere else." Very disappointing, rest assured I will never visit that site again and I only hope people at the reception there will learn how to be pleasant!

    Kelman Shalom MD - neuropathologists - Updated June 2026

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