Called to see about doing bloodwork after waiting a week for doctors office to call me. Operator…read morewas really rude and snapped at all my questions. I was a new patient there and wasn't told by anyone the instruction for doing my bloodwork, ask where lab was as she snapped at me and told me first floor. Won't be going back there again. Going to find new doctor at Methodist down the road.

Their business office is the worst. They send an amount due, then when you get to the clinic, the…read moreamount is 3 times more than the original amount. The business office is no help. Very mismanaged with clueless employees.

Took my husband to the ER with intense back pain. He ended up having a CT that showed 6 disc…read morebulges! Katie the triage nurse, Brandy Fifield NP, Twila a CT tech, Sierra a CT tech, and Alexander a nurse, were all wonderful. Very professional, great attention to detail, great bedside manner and very empathetic to his pain. Because of the above mentioned staff, I am rating the ER a 5. In contrast, we also had a male CT tech (big guy with glasses) who was not at all empathetic and came across very gruff and unprofessional. If I had to rate the ER based on this guy, it would be a 1.

I am here now with an allergic reaction. The H/F registering people is watching movies on her phone…read moreand was very rude when I said excuse me. She moved away from the window, the lights are off, and she does not want to be bothered. Please pull your video from 7/27/2026 @ 7:36 pm. This is horrible.

I have been seeing Dr. Timothy Daniel for the past 3 years and he has been amazing. With his help I…read morewas able to get my A1C under control. The staff gets me in quick and out fast. I am grateful for the outstanding care I have received from this location.

This experience has been a horrible experience for me. I went to Dr. Jackson as a new patient. She…read moresaid she was going to prescribe my diabetic medication after being seen. I was advised that the prescription would be sent to the pharmacy. I wasn't use to the because Just moved back from Germany. Therefore I asked several times if I was going to get a prescription. Dr. Jackson has not followed up and I keep being told that I need a pre authorization. I have called several times only to be told about t days later the the authorization is still under review. This was told to me by the call center. I tried to speak with the office but I keep being told they are busy. I have yet to receive the medication. I am disappointed and will never go to this place or Dr. Jackson again as a new patient.

Excellent, knowledgeable and very professional. Wife had major problem on Friday afternoon and the…read morePhysician Assistant, Ms. Katie McCray, who cared for her was absolutely fantastic. We have found a medical go to place. Highly recommended. Excellent, knowledgeable and very professional. Wife had major problem on Friday afternoon and the Physician Assistant, Ms. Katie McCray, who cared for her was absolutely fantastic. We have found a medical go to place. Highly recommended.

Lack of care. Unprofessional. Today I came in and the had office no a/c it was super hot in…read morethere.why have the office open with no a/c in this Texas heat. Lack of negligence. Please don't come here ! The doctor and manager of the office only care for themselves. Red flags everywhere for this office ! Please stay away and waste your money some where else where it's worth it !

BEWARE! Do NOT use this facility!!!!!! Here is what happened to us…read more..... On the evening of March 12, 2011 around 9pm, I transported my 6 year old son to the Healthtone Express Care Clinic located at 6002 Fairmont Parkway Pasadena, Texas, 77505-4037, 713-359-2100. He was crying and complaining that his ear was hurting very badly. Upon arriving at the clinic, I advised the receptionist that my son's ear was hurting and that he possibly had an ear infection. I further advised her that he was not running a fever but that I had Strep throat two weeks earlier and he was exposed to the Strep. I requested someone to give him some ear drops to stop the pain. I was advised that someone would be right with us. We were placed into an exam room where we waited over two hours all the while my six year old was crying and asking me to make the hurt go away. A nurse entered the room and took his vitals and later swabbed his throat for the Strep test. I asked for ear drops once again and the nurse said we would have to wait for the doctor. When the doctor finally came in to see him she looked into his ear and confirmed he had an ear infection she also stated that he tested positive for Strep throat. The doctor then left the room. A short while later a receptionist came in and advised that my son's condition was not life threatening and we had an option of having him treated or we could wait until Monday morning (which meant him suffering for about another 30 plus hours) and take him to our family doctor. I asked if they were kidding, they let him sit and cry for over two hours then they want to send us home without treating him. I obviously elected for the treatment. A short while later a nurse came in and placed eight (8) drops of Antipyrine-Benzocaine into his infected ear, then advised the doctor would be back in a few minutes. My son stopped crying after a few minutes stating his ear feels better. The doctor came back into the room and re-stated that he had Strep throat and that she was prescribing some antibiotics and some ear drops for the pain. I asked if we could just have the rest of the small bottle they just opened and used on him and she stated she was prescribing the same medicine but it was against policy for her to give us the remaining drops. The nurse then reached over and deposited the rest of the drops into the sharps container. We exited the clinic after approximately three hours. Next we went to the 24 hr. Pharmacy and filled the prescriptions. One of the prescriptions was Antipyrine-Benzocaine 10ML which cost $10.00 at CVS Pharmacy. I received my bill from Bayshore Medical Center and was confronted with some of the most ridiculous charges I have ever seen. My insurance company was billed $2,771.00 of which they paid $1,373.00. I was billed $160.00 for eight drops of Antipyrine-Benzocaine which comes out to $ 20.00 dollars a drop. Two Strep tests A and B were performed from the Q-tip swabs they took from son's throat; $1,263.00,( I spoke to the nurse at my personal Physician's office she advised that these tests are performed with test packets they purchase for about $50.00 per packet which is what they used on my Q-tip two weeks earlier. My Doctor's office also advised that the test takes all of about five minutes to perform.) That comes to $1,213.00 profit for ten minutes of work. The next item on the itemized bill was "1EMER Dept. Level 3" $1,345.00. We were at "Healthtone Express Care Fairmont" not at a hospital level 3 Emergency room. If you look closely on the attached itemized bill on the top of each page it shows the location of treatment is "Bayshore Medical Center 4000 Spencer Highway" not 6002 Fairmont Parkway Pasadena, Texas, which is where we went. This looks like a clear case of insurance fraud to me. It took three hours (2.75 hours of waiting) to treat a six year olds ear ach with eight drops of medicine and they charged $2,771.00. This did not even include the Doctor's fee which is another $275.00. I have sent written requests to several of their addresses including their CEO JEFF HOLLAND asking for an explanation of why the charges are so high. No one will talk to me. On the phone they tell me to just pay the bill. Now they have turned the remainder of my bill over to their in-house collection division: National Patient Account Services. Please pass the word..... DO NOT use this facility they are thieves!!!!!!

Rude Rude Rude! I had a spider bite and had went to a CVS minute clinic this morning and was told…read morethat I would need to go to the emergency room to have it treated. I showed up and the male nurse in Triage asked why I was there. I told him that I had a spider bite and he cut me off in mid sentence and said "it's not a spider bite" Without even looking at it. Then I told him that I went to the clinic this morning and they said that they couldn't treat me there and they sent me here. To which he said "What? They couldn't write you a prescription? I guess our prescriptions are so much better here." Really guy? I have a sense of humor and he wasn't saying it jokingly. Take it up with CVS not me! I have friends that have been to this location as well and they have been met with the same attitude. Rude!

This scam still around? I now get text messages after not going there over a decade for me to come…read moreby and check out their "summer specials" My experience with them was mediocre 9/10 times I used to visit them. The only time they'd be helpful is for antibiotics which how can you screw that up? Some visits I was absolutely helpless including a pink eye that bled, the "dr" or associate that would come in incorrectly diagnosed me all three times I went in there with the emergency, scabes that I got my visiting my parents motherland (was terrible), and a cyst that formed on my lip and that just required surgery but they wouldn't even know who to send you to. It's a shame they associate themselves with ibn sina, an amazing man in the medieval times. I do blame the business model, they probably overwork their nurse practitioners to squeeze as much money as they can.

Good community service, the staff is compassionate and caring. They look after you and help you to…read morerealize all your health issues. I will recommend it to the whole community is a good place if you're in need of health care.

They were efficient and spent the appropriate amount of time with me to explain the reason for my…read moreconditions and how she was going to treat it. Felt much better after breathing treatment done in office. On the way to mending.

I found out that I needed to get stitches on my foot removed (and probably should have gotten them…read moreout 2 days ago), I needed to find a doctor fast. Somewhat new to the area, I did not have a primary care physician. Therefore, I looked to Yelp (and quickly realized that physicians don't get many reviews). Crossing my fingers based on one review, I called this place. Although I was a new patient and they didn't have any appointments available for a couple of weeks, they were kind enough to let me come in (although warning that I would have to wait a while). It was only about a 30 minute wait, which, from my experience, is not that bad for a doctor's office even if one has an appointment. Everyone on staff was very nice. The doctor had great bedside manner, and he didn't even mind when I let out a little swear word from the pain. When he asked me how I had heard about the office, I told him I had found it on Yelp. He laughed and said, "Now that's something I've never heard before!" Even though I picked this place in a crunch, I would definitely go back in the future.