I started using Kemp Travel because of Maria Runco I met her a few years back on a vacation in Cuba. We hit it off right away and our friendship stayed long after our vacations did. When Maria told me she was working as an agent for Kemp Travels... I knew that she would now be my go to for all my travel needs. My recent vacation; Feb 6-13th, 2018 was booked last year. Maria has followed up with me on a professional level throughout this time to advise me of promotional perks that she was able to add to my booking... something I would have never known had she not been attentive and also remember clients she already made bookings for. Closer to the date she would follow up with me to ensure I did have additional personal requests I wanted to add... and go through the pros/ cons. About a week before leaving, we touched based on the phone just so she can personally wish us a great time. The whole experience was very professional and I felt that true caring to make sure our vacation would be spectacular. I appreciate the special add ons she did knowing it was my husband's birthday and a repeat Melia guest... getting us some upgrades and bottle of rum.... that was waiting for us upon our arrival. Since being home? Maria is already on the hunt for our next vacation booking. Thank you Maria for the exceptional service and you have gained a forever client in us! Xo read more

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Erin was a pleasure to deal with, compassionate & most helpful with our various questions & concerns. Details were dealt with in a timely manner. Would not hesitate to recommend this Travel Agency. All went as planned & we had a Wonderful Vacation. read more

For the life of me I don't understand why anyone would use this company. Booked as part of a wedding. Agent was rude, expected to be responded to within 45 min of sending an e-mail and was not helpful in making any accommodations or alternate arrangements. Would never book through an agent rather than the internet ever again. read more