Kathy will pretend to care as well as her number of assistants, Katie in particular. However, they…read morerecommended her friend's 'company' for my glass claim, who not only put in the wrong glass for my car but broke my rear view mirror assembly, which was very expensive due to the camera and sensors required for my luxury car. This doesn't even include all the mistakes they made because the glass did not fit my car, which was proven when I took a picture of the part number and called the glass company. They not only refused to replace the mirror or the glass, but the owner called and screamed, swore and insulted me then proceeded to say 'I don't care about you or your car, find someone else to fix it' then said they would just call Kathy (on their speed dial) and have her cancel it. Needless to say, I'm stuck with covering the $1165 for replacing the mirror and had to do a new claim for the glass replacement. I got a new agent and had to start all over again - all the while my windshield is leaking water from the horrible job T&C Auto Glass did as I listen to the alerts from my car from the lack of calibration for the sensors and camera because the glass does not match up so it could not be sealed. She could have fixed this by calling and reporting her friends but chose not to so I'm still dealing with this over a month later. Be careful who you trust.

Kieran helped us so well!!! we got everything we need, and it was super simple, so glad to get…read morecovered and not have to think about it anymore.

This is the most wonderful insurance brokerage and Agency in all of Jacksonville. Any compasses…read moremarvelously talented and professional courteous personnel who know their stuff. They can do anything and they can do it quickly and they are very helpful the rates are fantastic they cannot be beat. They are the best people in town to get insurance from for your home or your auto and they have great connections and can secure any kind of insurance you need fast and inexpensively. I had the pleasure of working with one of the agents there a lead agent Nital Patel. She assessed by problem quickly figured out exactly what my needs were tale of the policy through a great deal of work without a single complaint and came up with a fantastic rate to solve my problem perfectly. Everyone at the agency is like that they are all wonderful people I recommend them highly and without reservation

Once upon a time I worked with Paul Lalonde, the agent, in Jacksonville, FL at an insurance…read morecompany. He left the company and went to become an agent. Working in insurance I know that you have a few choices when it comes to obtaining insurance: through an agency (such as Indi Financial) or direct (through a website). Outside of being on my parents' policies as a teenager, I'd always had direct insurance. When I was looking for a cheaper rate a coworker suggested going to Paul to see what he could do. I actually ended up staying with the company I already had (Travelers) but switched my policy over to Paul's care. I had an accident and it was really nice dealing with someone like Paul (think of the agent as a mediator between you and an insurance company). He really wants the best for his customers and it was really nice having someone explain the stuff I didn't know (I may work in insurance but claims is not my forte). When the time came Paul helped me switch my insurance to a new carrier in a nice smooth transition and helped me save money. He's no longer my agent because I moved to Texas but really recommend him. He's very knowledgable and very friendly and you can trust him with your insurance needs and questions.

What an amazing team!!! I was car shopping and called numerous times for quotes. Everyone was…read moreextremely helpful. I finally found a car, bought it, and got a great insurance rate.

I'm very happy with this agency. I have been with State Farm insurance for 20 years so since I was…read more15. I have moved a bit and transferred, but this was the first time in about 10 years that I actually spoke to my agent. I called the main number a few weeks ago and got the complete run around before they finally told me that Florida insurance needed to be done with a local person. I called this office to get everything transferred from Tallahassee. It was about 5 minutes until they were closing and I spoke with Dan Cox who was so understanding and incredibly nice - also very personable. I was really stressed out and he made everything very simple. I needed to transfer my auto to Jax and add renters insurance as I was moving in the next day. It was chaos and he made it very simple and it was well-priced. I spoke to Shannon Olson a few days later. She was also really nice and personable. It was nice to actually talk to the people in my local office and I'm very happy I went with them. I would recommend this office if you want to talk to humans and get things resolved instead of hearing automated voices and getting mad.

Great company. I reached out via the Yelp instant quote yesterday and received a text from their…read moreagent Scott. Texting was my preferred method of contact and they actually did! YAY! Anyways, he scheduled an over the phone meeting to obtain my personal information and to see what rates they could give for Car Insurance. Roughly two hours later, I had a quote. Although they weren't able to match my current renewal rate. I was very happy with the great customer service and instant feedback. I would highly reccomend people giving them a try. Thank you again Scott!

Good customer service. Very honest and straightforward. I didn't end up buying insurance through…read morethem because the quote was too high but they were honest and mentioned that I should be able to shop around for better quotes, progressive was coming up too high through their services.

The whole experience went well. Jo was wonderful. Thank you Short simple and straightforwardread more

The place has the best agents. They give you all the details and make sure you are covered during…read morea transitional period. They treat you like family and no question is idiotic. Jo G calmed down a situation and got it all straightened out from a fubar situation from the previous agent. Directions go I. The complex and take an immediate left and they are at the end.

I highly recommend Dennis Holtz -agent-who knows his product lines and is able to continue looking…read morefor the "best" policy given your criteria. For me it was cost of home insurance without loss of coverage. I'm a teacher and we're the LOWEST paid teachers in the US! My previous company was hiking my cost by 31.5%!!! I could not absorb that. Dennis to the rescue. And, he's a nice guy who I enjoyed doing business with.

Thompson Baker doesn't make enough with their business or with their $15 per car weekend parking so…read morethey have to charge the handicapped to park as well. I pray the extra $15 they get from the handicapped will save them from bankruptcy.

I've always been a Do-It-Yourself kind of gal, from basic projects to searching for the best…read moreinsurance deals. But sometimes, you gotta suck it up, and admit that it's OK to ask for help. And when you do that, this is the place to come to seeking help! I've been a loyal client (?) of this place for two years now, for the service, professionalism, and most of all, advice. I've always felt like they have my best interests, they've always helped me pick out the best plan for my needs. I've had my fair share of pebbles along the way, but I've gone back over and over to this place, and even recommended it to my friends.

Rinket assisted me in a time crunch within hours. He got a policy for a business, exact (or better…read morecoverage) than the previous carrier and implemented it promptly, even working after 5 pm to do so. A+ for customer service and satisfaction.