Went in today with my dad as he was looking for a Soul or Sportage. We met with Steve Foltz who walked us through both units, features, and discussed pricing with us. My dad settled on the last Soul available on the lot. Steve madd the process easy! I highly recommend contacting Steve if you're considering a Kia! read more

Ken Ganley Kia Alliance - Car Dealers Near Me - Alliance, Ohio

Service it's good to work with someone who knows what they're doing and you can trust what they say.

Took my 24 Forte GT in for AC failure and multiple warning lights relating to collision system, hill assist, and auto hold. They found low refrigerant and added dye, didnt find any leaks which I find odd but I also looked with a UV light and didn't find any. They traced the electrical issue to my vacuum pump shorting internally causing the bus to go dow which I'm sure was not an easy diagnosis so kudos on that! My only complaint was waiting a week for a loaner but they did get me on. All in all I'm impressed with their service departmen! Had a not so great sales experienc, that's why I bought the car elsewhere but I will definitely be back for service! read more

I talked to Steve Brown last week on the phone and I talked to him today in person. He was rude to me both times his customer service skills are absolutely horrible. He is extremely unprofessional and was extremely rude to me. I did not appreciate how he treated me at all. I have bought several cars at this location and he should've treated me better. He barely could answer questions. He was short answered and just rude. Very disrespectful. Luckily the manager was able to help me. read more

Had the most unprofessional experience here, Tyler Moore car salesman was beyond rude and incoherent. I had to explain something to him 3 times. I even apologized for upsetting him and he still took 0 accountability or even show an ounce of empathy. The manager AJ (Good guy) stepped in because he heard how terrible Tyler was handling the situation. Then once I talked to AJ, he was a great help, but I kept hearing Tyler in the background laughing and talking shit like he's with his high school buddies or something. Also, the loan termination is a scam, they send it out in the mail tell you what you want to hear on the phone and once you get in, they switch up. Just a sad state this dealership is in. read more

The price advertised online is no where near the actual price. $4k markup on a Kia Carnival. Drove over 45 minutes after a phone conversation with Steven, their online sales rep. Avoid these scam artists, there are many dealerships that don't charge over MSRP. Only a fool would pay more than MSRP on a vehicle that's already going to depreciate in value when titled. DO NOT WASTE YOUR VALUABLE TIME read more

"A rattlesnake always smiles before biting" would be a good slogan for this place. Visited last Saturday to check out a vehicle I was interested in. The sales rep was friendly enough during the initial meet, demonstration, test drive, but that's where it ended. Once they start talking numbers, they hope/count on you being an easy mark to be ripped off. I did my homework before going in; I already knew the car's residual value and interest rate/money factor. The lease price he quoted was at least $75 a month higher than it should have been. He tried to justify that number with a bogus residual and a miscalculated money factor. The second I corrected him on both his facial expression and tone changed instantly. I couldn't have left his desk soon enough; he said he'd call or email me if "he could do any better". No surprise I haven't heard back from him. KIA needs to do a better job overseeing their dealer network. Everything they've done the past 10-15 years to improve their quality, reliability, and brand image are for nothing when their dealers haven't changed their ways. read more

I love our Kia Sedona..., this place is great and service seems good also... I'd definitely go back in future if/when needed...

The worst dealer in Ohio by far. You spend 50,000$ on a new car to have it break down 2 days later. Get 0 calls informing you of what's going on with it. Then 60 days later they call n have it ready. One would think they'd pay your payments or do something for you nope. Call the general manager Josh Davis and get ignored countless times. Don't waste your money here they only care about themselves. Worthless dealership. Wouldn't buy a dog toy off these Worthless idiots. read more

BAIT AND SWITCH! I was solicited by Corey of Kia Alliance, Ohio after doing some online searches for an EV6. After weeks of calls and texts from him making offers that were no better than I can find locally (Pittsburgh - 1.75 hr.'s away), on 4-21-23 he sent me a link to an advertisement on their website offering $5000 off MSRP on every new 2023 KIA in stock. The ad goes on to give an example (New 2023 Kia EV6 GT Line STK #K231416 MSRP $59,305, sale price $54,305 after $5000 allowance discount). He had the car I was interested in in stock, sent me a picture of the sticker showing me the equipment & price, verified the VIN, promises that he will match or do better than the 72 month financing that my credit union is offering, and we can immediately get this done. When I get back to him later that afternoon to make an appointment to come out, he informs me that the dealership will only honor the $5000 discount for a lease, and proceeds to give the lease rates. I informed him I had no interest in leasing, and nowhere in their advertisement does it say anything about it having to be a lease. He said he would discuss it with his manager & get back to me. Guess what - no call or text back! After texting him again the following day and getting NO response I decided to share this review. I will follow up with other consumer remedies including Ohio's Attorney General, Mahoning County's District Attorney, and Kia's Zone Office. From what I've read here and elsewhere after this occurred, it seems Alliance Kia has already set a precedence of bad customer relations in Ohio. Maybe that's why they're reaching out into PA where they are unknown. It's important to share these experiences with other potential buyers. read more

We bought a new Kia last week, and I've never had a better experience buying a new car. Chris, my salesman, was by far the best. No pressure, very honest and thorough. Finance team was amazing as well, they made everything go very smoothly. Extremely pleased! read more

I have given Ken Ganley Kia every opportunity for me to not write this negative review and they have completely missed the mark. I purchased a new 2023 Kia telluride last year. At my 5000 mile check up I discovered some paint issues. The service tech took pictures, and assured me I would be followed up with by a manager. I have never been called back since, including after I myself have left multiple messages to address the issue. I've progressed from annoyed, to frustrated to angry with the service of Ken Ganley Kia of Alliance. read more

Dan Kelly went out of his way to find us the car we wanted. He worked very hard calling other dealers trying to find the color and style we wanted. I can't say enough about the good treatment we got. If your going to alliance Kia Ask for Dan Kelly. Everyone else was great as well . I'm very impressed . read more

I just went and purchased a used 2019 Kia Sorento with less than 14,000 miles. I received a single key. Kind of disappointed with them taking the "cheap" route when i had to drive 30 mins to spend almost $200 for one i can actually lock and unlock my vehicle with when i'm spending $20000+ on a vehicle from them. Having small kids 4 and under and having to manually unlock was ridiculous. Wont be going back to them for a vehicle and wont be recommending them. read more

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Shout out to Kia of Alliance! I recently purchased a Malibu. Well, unfortunately there were some things wrong with that car that I noticed after taking it home. I expressed my concerns with them and the GM Rick Shuba told me he will see that everything is made right. They got me into a New Kia Seltos EX SUV! I've never had an SUV, but I am in love with this one! It's so nice! I am so grateful that there are companies and people out there who still do the right thing when problems arise! They honestly could have told me too bad, so sad because I bought it used. If you're looking for a car and want people who are upfront, caring, and honest, I highly recommend going to see Tom Welsh in sales and the rest of the Kia of Alliance staff! They are amazing and I can't thank them enough for getting me out of that Malibu! read more

What started off as the easiest car buying experience I've ever had quickly turned into the worst decision ever. I bought a car from salesman Dan, 3 days after buying it my check engine light came on. I called Dan and he said he would speak with their service department and call me back. After 2 days of leaving voice messages and an email and not getting a response I contacted their service department myself. They had me bring my car in, they didn't have any loaner cars since there's an issue with some new Kias engines seizing up and all their loaners are out due to that issue. They had my car for a week and couldn't determine the cause of the light and sent my car to Ford as it was still under factory warranty. Ford also could not find the problem. Had my car back for a week and lost all acceleration on the highway and had to pull to shoulder, they had it for yet another week and sent it to Ford. They know the problem is somewhere in the drivetrain but can't determine where. I called the general manager several times and left voice messages with no return call. They will NOT follow up with you if you have any issues. Never buying from them again. read more

I purchased a 2012 jeep wrangler with a lift kit in February. In april the rear driveshaft failed. Brand new modification. At the time of purchase I bought the extended warranty which covers any powertrain issues. I bring my vehicle in the shop only to be put on hold FOR A MONTH with the warranty BECAUSE THE DEALERSHIP NEVER PUT IN THE CORRECT INFORMATION REGARDING THE MODIFICATION. I have been on the phone for two weeks now calling Kia of Alliance trying to get this resolved so that I can drive my vehicle which I am still making $400 payments for every month although it is UNDRIVEABLE right now. I have contacted them several times and have not gotten calls back or any resolution or updated communication resolving this issue. read more

Brought a new 2015 Kia , put 35,000 miles on it and it blew a head gasket. They denied warranty repair, 10 year 100,000 miles is a joke. They quoted me $7500.00 to fix it , had it done for $400.00 ! Can I give less than one star, I'll check on that with my attorney! read more

Ken at Kia of alliance went above and beyond to find us another vehicle when the one we came to see had already been sold.It's not easy to find a salesman that genuinely cares and he is top notch, a rare find. Highly recommend the drive out there to see him. read more

I made an appointment due to a check engine light for o2 sensor. I drove over an hour to them because it was the closer Kia dealership to me. Upon arrival I was told there wasn't anything they could do for me since my light went off. I previously Stopped at auto one to have it checked and they accidentally reset the light but printed off the report for Kia. I was told they can't use outside information. I was furious. I knew my car was acting up from the sensor going bad. I went ahead and got the 60,000 mile tune up on my 2016 Kia Optima SXT. I waited 5 hours for them to tell me upon completion that my o2 sensor was bad and needed changed. I was so flabbergasted as to why they didn't go ahead and change it since that was my original purpose for appt anyways. And heated to say the least. They responded that they needed my permission! But they knew they had my permission from the start. So after paying $600 dollars for the tune up, I was told I would need to reschedule for my o2 sensor. They completed a front end alignment and tire rotation with my tune up. Once I got back into my car and started driving home, my husband(sitting in passenger side) and myself noticed that my tires were humming super loud and the car was pulling to the left. I called them the following day to explain what we felt and I was talked to like I didn't know what I was talking about. The man on the phone stated "ma'am, that's just the sound of your tires! No, sir it's not. My car didn't ride this rough before everything that was done to it. So I returned to Kia of Alliance today for my appointment for the o2 sensor. I reminded them of the pulling and humming noise. And I also asked that they take a look at why my smart trunk feature quit working on me. The service manager looked at me like I was stupid. He asked what that was?!! I explain to them and he said ma'am your car doesn't do that feature. Ok I'm really irate at this point! I said sir, I'm the customer that purchased this vehicle and was personally shown this feature from a non Kia dealership and your going to tell me you have no idea that the make of vehicles you sell and work on offer this kind of feature? He replied with "that sounds like such an inconvenience". I said I actually love this feature when I'm coming out of a store with my hands full. When I stand directly behind my trunk and it senses my key fob, the car with beep loudly 4 times and automatically open for me. He said he's never heard of such a thing. So me being me, I whipped my phone out and YouTube the video feature to show him. He stood there stunned for several mins. Please educate yourself if you sell and service Kia vehicles. Pretty sad when a customer has to show you a feature on your own cars. And my car isn't brand new, they should know everything about Kia vehicles. I will never service them again. I will go to A and B Kia from now on and drive a few extra miles to get awesome customer service!! read more

Buyer beware. When they show you the price for the vehicle you want, the trade-in offer for your car, and the monthly payment cost, what they don't tell you is the monthly payment they quote INCLUDES an optional extended warranty that costs $2000. So when you go into the finance office to do the deal, they vaguely mention a warranty as if it's a dealership give away, and the monthly price is the same as what the salesperson told you, so you may not realize you are buying a $2000 warranty. This is a very sneaky practice that fooled even a veteran car buyer like me. Review the tape, Kia, before you respond. Other dealerships I've dealt with make it VERY clear when they sell you that crap, that it is optional and what it costs. Kia of Alliance DOES NOT. They did re-do the paperwork when I complained about it the next day, but acted like they did nothing wrong. I'm sure they make a lot of money fooling people like this. They were, however, very friendly while they ripped me off. Also, they don't honor the trade-in value that THEIR website (and KBB) says your car is worth. They didn't come close to the KBB value in fair condition. Don't believe their ads. As an aside, don't ever buy GAP insurance through any dealership. They charge several hundred dollars and you can just get it through your car insurance for a couple bucks a month. read more

You can purchase a car anywhere, but if you want top notch sales and the very best service around, go to KIA of Alliance. Their service department is fantastic, going above and beyond to make you feel like you are their ONLY customer. I have purchased 2 cars with KIA of Alliance and will for my next one, hands down. read more

i traded a car in at KIA of alliance in may of 2021 and purchased a new car and i was told i would receive a refund on the balance for the extended warranty i have called several times and also called the warranty company KIA of alliance has still not refunded the money from the warranty i have filed a complaint with the BBB and KIA USA i have called and left messages with the general manager Dan Smith and the finance manager and was told the payment was being sent ... 3 week ago still nothing and Dan has never returned my calls not what i would call a responsible manager i can no longer recommend this dealership to anyone to many other choices when looking for a reputable dealership nice car bad dealer!!!!!!! read more

All I have to say is my mom came home in tears after having to deal with Kia of alliance. She loved her new Kia for 2 years and the moment something goes wrong they treated her like scum on the bottom of a bucket. I am just honestly disgusted with the disrespect and lack of customer service showed by Kia of Alliance. Please save your time and shop for cars elsewhere! read more

I am appalled at the treatment by Roger Pitt with my partner when she had a problem with the piece of shit car they sold her. His behavior was discriminatory, unprofessional, and inflammatory. It was so bad that we have elevated a complaint to Kia Motor Company. Buyers beware of Kia of Alliance. read more

Buying a vehicle from Kia of Alliance has been a nightmare. First of all salesman Jimmy was very dishonest with us. We purchased a Chevy Traverse that had to stay at the dealership for two days after purchase to replace the radio. When the vehicle was delivered to us, it has rear end body damage done. They tried to say it was there when we bought it, which is far from true. They claimed to have performed an oil change on October 22, 2018. All fluids including the oil were severely low and the oil is black and dirty. Now the traction control service light is on, this occurred a day after delivery and was addressed with sales manager Joe. Joe told us to contact him if the issue continued and now he will not return our telephone calls. There are countless great vehicles out there to chose from, I suggest passing this dealership up on your search. read more

The sales experience was horribly bad. We were trying to purchase a used vehicle there and stay under a certain payment amount per month. I'll note that the used vehicle cost more than half of the new fleet of Kia cars. The payment we wanted was well within sight according to the cost of the vehicle. We called and spoke with a salesman before making the 45 minute trip in. He said to come in because he wanted to earn our business. Less than 10 minutes after getting there, I went to the bathroom and immediately a manager was in front of my wife yelling at her that there was no way in hell that the payment could ever be reached. She then asked why they bothered to have us come in and was told to "Get out! Leave!" As the manager walked back behind the counter he yelled at my wife, "I bet you get treated like this everywhere you go!" How embarrassing in front a whole showroom full of people. We will never go to Kia of Alliance ever again. We would drive hours out of the way to visit another Kia dealership. On a side note, we went next door to Wally Armour Chrysler Jeep Dodge Ram of Alliance and purchased the same model used car we were looking for, a year newer with more features and a $3,000 higher price tag for only $20 more in monthly payment than we were expecting at Kia of Alliance. read more

Bought 3 here - great people - always took great care of me in short order - love my 2016 sorento and my 2011 optima. I recommend them to anyone considering a new or used vehicle. read more

dave and i took his 2011 KIA soul into this dealership for service. we needed a transmission flush and oil change add they even did the factory recall work. we were in and out of there within a approximately 90 minutes from them getting the car. their cost was better than where we bought the car. They know have got a customer for life. customer service at it finest. Kia of Alliance nicely done. read more

I bought a car there three years ago and was very happy until I needed to deal with the service department. My car has a 100,000 mile warranty and they would not honor that due to a leaky radiator overflow. I was appalled to be treated in such a derogatory manner as a woman. The manager could only keep telling me that they would not honor the warranty and suggested I let the 2015 Kia be repossessed and go up front to look for another car since it was close to the end of the month. Really ? As I was removing the car from their lot to get another estimate, I noticed the wheels were locked up and asked why that might be ? Mr. Pitt's response was what do you mean ? As though I was stupid and then told me I should be happy I wasn't charged for them to look at the car. Two of their customers came to help as four of their "employees" stood and looked ! It is sad that this is a practice of Kia of Alliance! Especially since they had to be shut down once for the exact same thing. Take the time and visit Wally Armour instead. They actually know what it means to care about their customers read more