Beware- something is not right here. I went in looking at a used Cadillac they had listed for sale…read more I am a single mature female. My life circumstances has required me to cut my life's expenses. I arrived at the dealership and I thought it was odd that they wanted to look at my trade first before I even looked at the vehicle I was there to see. The sales manager came out, introduced himself (wish I could remember his name) took my keys, went and inspected my vehicle, came back without a word and dropped my keys back on the salesman desk I was sitting at. The salesman provided me with a CarFax report and stated their service center had inspected and serviced the vehicle. The salesman then said he would pull the vehicle I was looking at up to the front of the building. I could see him going back and forth, just wandering, first saying he couldn't find the keys, then he comes over and said it was out of gas and he needed to go put gas in it. When he comes back , he's at the front counter, back turned, talking to someone at the front desk. I had an uncomfortable feeling. He finally returned and said, ok I have it pulled up out front. I get into the vehicles drivers seat. I turn the vehicle on. EVERY Dash-light and warning sign is on. Brake, transmission, sensors , abs, steering. I say , all the lights are on and they're staying on. The car, sputters, brakes soft, steering is difficult. We take the car for a test drive, get back to the dealership. I start testing the A/C Not working! We get out, he tells me, his service department will take care of the issues. He Is not interested in showing me the vehicle, doesn't open hood, backseat or show me any of the features. Opens up the back lift gate to show me it has weather tech mats . I look, every wheel is chewed up and cracked. He comments something to the effect that they gave me compensation towards my trade for the condition of the wheels or something to that nature. We walk back in and sit down back at the salesman's desk. He pulls out the appraisal of my car ( from the sales manager). Indicates that it's from the Kelly Blue Book values. My car is a BMW 7 years NEWER than the Cadillac I was looking at, 50.000.00 LESS miles in great condition (NO DASH or WARNING lights on. Their offer was $4500 more than their HOOPTY ! Keeping in mind they were saying it's based on Kelly Blue Book value. I have provided the same day Kelly Blue Book instant offer from the same day! $ 2575.00 higher . Basically robbery, of my car and double dipping . I went to a Cadillac dealership expecting an experience that would warrant a reputable dealership, I instead got the POT-LOT experience. I wouldn't buy a lawnmower here.

We recently purchased another vehicle from Lavery Automotive Sales and Service but this was our…read morefirst time to buy from the previously-owned inventory. Terry treated us right as he always does along with the fabulous staff at Lavery. We couldn't be happier with our 'new to us' 2016 Chevrolet Colorado. Thanks!

I called to verify the car I was looking for was still there. Explained I was coming from 40…read moreminutes away. The car is listed for $23,900. (100k miles). On arrival the salesperson got in the backseat to go on the test drive and only then noted the check engine light was on. He said if I really liked it we could probably work the deal to include the check engine light repair but they wouldn't tell me/investigate/etc unless I signed the deal that I'd buy it. Umm... no sir. I don't do that. The car can't be titled in summit county with a check engine light. I'm not paying 24k for a car with a check engine light on. The salesman was nice but honestly if I'd had known before I would have never drove out and let's face it. Gas is now $3.99. I feel something like this should have been discussed before the drive out.

We've purchased three cars from Gabe at this dealership, and we've always loved working with him…read more However, the service department has been a major disappointment and seems to be engaging in some form of scam. For over five years, my family has come here for routine oil changes and tire rotations. But during our last two appointments, we've encountered dishonest practices. As a young 23-year-old girl, I know nothing about vehicles. Rather than feeling like a customer, I almost feel like a walking dollar sign. Today, when I went in for my oil change, Brad claimed that my tire lug nuts were too swollen and corroded to be placed back on. He then demanded $300-$400 for replacements without my consent. When I requested the original lug nuts to be reinstalled, they refused, claiming they had already discarded them. I understand that lug nuts need to be loosened for this process, but to remove all 20 and then claim they all need to be replaced was frustrating and confusing. Especially since I got new tires from the same dealership earlier this year with no mention of my lug nuts needing replacement. While I understand that lug nuts can eventually swell, there was no prior warning or mention of this during previous oil changes or when I got new tires. To make it seem fair, Brad did find some aftermarket lug nuts for me, which decreased the price. However, for this same instance to happen with the same service members and the same mechanic last year with my mother, it seems very suspicious. During her visit, Alexis refused to put the lug nuts back on her vehicle. Maybe the mechanic is the problem here. I'm not sure. But all I know is that I am very disappointed in this establishment and that I will be letting everyone know about this. This dealership's service department views customers as cash cows rather than individuals seeking honest automotive service. Their predatory tactics, particularly targeting the elderly and women, are deeply concerning. I strongly advise caution to anyone considering their services, despite our positive experiences with Gabe.

Took well care of me, I have a Infiniti QX56 and the hub assembly went out on 2 wheels, Scott took…read moregood care of me and got both replaced for a awesome place! Also got a oil change and alignment done! Highly recommend them!

Exactly the type of place you want to find when you're having trouble. I was passing through town…read moreand my one of my sensors started going off. In spite of having a full garage and trying to get caught up before closing for vacation, they took time to help me out and get me on my way. Sadly this doesn't happen much anymore but glad to find the exception when I needed it.

Need a vehicle see Joe Springer! He is the best salesman there!! He has been our vehicles from him…read moresince 2020.

Purchased a 2020 Ford Police Interceptor 3/6/23. The sales team was awesome…read more The service team however! I was delivered my new to me vehicle with a steering wheel that had to be turned 2" to the left to drive straight. A significant coolant leak. And a differential that sounds to be failing (whines at speed). None of which was disclosed prior to purchase. They also promised to align the vehicle "if it needed it" - well it pulls to the left and the wheel isn't straight, I'd say it needed it. They replaced several suspension parts before releasing the vehicle to me. They promised they would align the vehicle after replacing the lower control arm. They did not align it and I have a hard time believing the coolant leak wasn't noticed while the mechanic was working on the front end as it's a consistent drip. The differential, I wasn't able to test drive the vehicle before buying as it was on the lift. But, any mechanic should have noticed that. Not very pleased. Great sales team, but I'd beware anything used. There was some minor cosmetic damage I was aware of. But not these major drivability and safety issues.

Completed an initial assessment on a Ram truck and set up an appointment for the following Saturday…read moreto purchase. I offered to place a retainer down on the truck to hold it, which I was told it was not necessary - and it was sold out from under me the night before my appointment.

tech did not tighten oil plug after oil change. Was paid $118 for service and oil change. Be…read morecareful with this place! Glad i noticed the puddle of oil as I pulled out.

Not a good dealership to go to. So I would stay away from them. Very disrespectful. All they are…read morethere for is to make a commission. They aint there to help anyone to find a vehicle.

I called Loudon Ford about a 2015 Jeep grand Cherokee. I live in Pennsylvania and the drive is 2…read more1/2 hours away. I arrive at the dealership and test drive the vehicle. I was already preapproved through my bank for the Purchase. During the test drive when I put the vehicle in reverse it stuttered a bit and I wrote it off as a coincidence and me getting used to the pedal because it didn't happen again out the door ended up paying $15,000 for the vehicle and as soon as I pulled off the lot check engine light came on as well as the light that said service four-wheel-drive. The dealership was closed when I left And since I live 2 1/2 hours away, I decided to drive Home and call them first thing in the morning. When I called them, they reassured me on the phone that Any issues like this and they said bring the And we'll take a look at it. I had the codes ran myself faulty O2 sensor amongst Other issues that seem to be more severe. They inspected the vehicle turned the light off And we're not Willing to help me fix the issue with the vehicle. They had me talk to sales management. I told them that I had suspicion that they had turned the light off and I felt like they were aware it was on and chose not to disclose the information voiding the as is sale. From this point on everything got out of hand. They became very defensive to the point Of calling the police on me after offering to help me fix it for 25% off. I accepted their offer for the discount But they still had me trespassed on the property So I was not able to accept the offer. Do you not Buy a used vehicle from them. If calling the police On a dissatisfied customer who is simply communicating Does not scream that something is off I don't know what does. Aside from the burden of selling a car they knew was messed up they had me drive 5 hours with my 7 month old son and his mother just to call the cops on me because I asked them questions that made them uncomfortable with what they had done.