Beware- something is not right here. I went in looking at a used Cadillac they had listed for sale…read more I am a single mature female. My life circumstances has required me to cut my life's expenses. I arrived at the dealership and I thought it was odd that they wanted to look at my trade first before I even looked at the vehicle I was there to see. The sales manager came out, introduced himself (wish I could remember his name) took my keys, went and inspected my vehicle, came back without a word and dropped my keys back on the salesman desk I was sitting at. The salesman provided me with a CarFax report and stated their service center had inspected and serviced the vehicle. The salesman then said he would pull the vehicle I was looking at up to the front of the building. I could see him going back and forth, just wandering, first saying he couldn't find the keys, then he comes over and said it was out of gas and he needed to go put gas in it. When he comes back , he's at the front counter, back turned, talking to someone at the front desk. I had an uncomfortable feeling. He finally returned and said, ok I have it pulled up out front. I get into the vehicles drivers seat. I turn the vehicle on. EVERY Dash-light and warning sign is on. Brake, transmission, sensors , abs, steering. I say , all the lights are on and they're staying on. The car, sputters, brakes soft, steering is difficult. We take the car for a test drive, get back to the dealership. I start testing the A/C Not working! We get out, he tells me, his service department will take care of the issues. He Is not interested in showing me the vehicle, doesn't open hood, backseat or show me any of the features. Opens up the back lift gate to show me it has weather tech mats . I look, every wheel is chewed up and cracked. He comments something to the effect that they gave me compensation towards my trade for the condition of the wheels or something to that nature. We walk back in and sit down back at the salesman's desk. He pulls out the appraisal of my car ( from the sales manager). Indicates that it's from the Kelly Blue Book values. My car is a BMW 7 years NEWER than the Cadillac I was looking at, 50.000.00 LESS miles in great condition (NO DASH or WARNING lights on. Their offer was $4500 more than their HOOPTY ! Keeping in mind they were saying it's based on Kelly Blue Book value. I have provided the same day Kelly Blue Book instant offer from the same day! $ 2575.00 higher . Basically robbery, of my car and double dipping . I went to a Cadillac dealership expecting an experience that would warrant a reputable dealership, I instead got the POT-LOT experience. I wouldn't buy a lawnmower here.

We recently purchased another vehicle from Lavery Automotive Sales and Service but this was our…read morefirst time to buy from the previously-owned inventory. Terry treated us right as he always does along with the fabulous staff at Lavery. We couldn't be happier with our 'new to us' 2016 Chevrolet Colorado. Thanks!

Went in today with my dad as he was looking for a Soul or Sportage. We met with Steve Foltz who…read morewalked us through both units, features, and discussed pricing with us. My dad settled on the last Soul available on the lot. Steve madd the process easy! I highly recommend contacting Steve if you're considering a Kia!

Service it's good to work with someone who knows what they're doing and you can trust what they say.read more

I called to verify the car I was looking for was still there. Explained I was coming from 40…read moreminutes away. The car is listed for $23,900. (100k miles). On arrival the salesperson got in the backseat to go on the test drive and only then noted the check engine light was on. He said if I really liked it we could probably work the deal to include the check engine light repair but they wouldn't tell me/investigate/etc unless I signed the deal that I'd buy it. Umm... no sir. I don't do that. The car can't be titled in summit county with a check engine light. I'm not paying 24k for a car with a check engine light on. The salesman was nice but honestly if I'd had known before I would have never drove out and let's face it. Gas is now $3.99. I feel something like this should have been discussed before the drive out.

We've purchased three cars from Gabe at this dealership, and we've always loved working with him…read more However, the service department has been a major disappointment and seems to be engaging in some form of scam. For over five years, my family has come here for routine oil changes and tire rotations. But during our last two appointments, we've encountered dishonest practices. As a young 23-year-old girl, I know nothing about vehicles. Rather than feeling like a customer, I almost feel like a walking dollar sign. Today, when I went in for my oil change, Brad claimed that my tire lug nuts were too swollen and corroded to be placed back on. He then demanded $300-$400 for replacements without my consent. When I requested the original lug nuts to be reinstalled, they refused, claiming they had already discarded them. I understand that lug nuts need to be loosened for this process, but to remove all 20 and then claim they all need to be replaced was frustrating and confusing. Especially since I got new tires from the same dealership earlier this year with no mention of my lug nuts needing replacement. While I understand that lug nuts can eventually swell, there was no prior warning or mention of this during previous oil changes or when I got new tires. To make it seem fair, Brad did find some aftermarket lug nuts for me, which decreased the price. However, for this same instance to happen with the same service members and the same mechanic last year with my mother, it seems very suspicious. During her visit, Alexis refused to put the lug nuts back on her vehicle. Maybe the mechanic is the problem here. I'm not sure. But all I know is that I am very disappointed in this establishment and that I will be letting everyone know about this. This dealership's service department views customers as cash cows rather than individuals seeking honest automotive service. Their predatory tactics, particularly targeting the elderly and women, are deeply concerning. I strongly advise caution to anyone considering their services, despite our positive experiences with Gabe.

Need a vehicle see Joe Springer! He is the best salesman there!! He has been our vehicles from him…read moresince 2020.

Purchased a 2020 Ford Police Interceptor 3/6/23. The sales team was awesome…read more The service team however! I was delivered my new to me vehicle with a steering wheel that had to be turned 2" to the left to drive straight. A significant coolant leak. And a differential that sounds to be failing (whines at speed). None of which was disclosed prior to purchase. They also promised to align the vehicle "if it needed it" - well it pulls to the left and the wheel isn't straight, I'd say it needed it. They replaced several suspension parts before releasing the vehicle to me. They promised they would align the vehicle after replacing the lower control arm. They did not align it and I have a hard time believing the coolant leak wasn't noticed while the mechanic was working on the front end as it's a consistent drip. The differential, I wasn't able to test drive the vehicle before buying as it was on the lift. But, any mechanic should have noticed that. Not very pleased. Great sales team, but I'd beware anything used. There was some minor cosmetic damage I was aware of. But not these major drivability and safety issues.

Texted Salesman over a few days. Stated I would come to see Saturday Feb 18 to see car. Was asked…read moreby salesman what time would be there so car would be cleaned on my arrival. Got there and the car was filthy, he said the car had to be taken off of lift so he could show me ?? Had to use I think it was a battery starter, to make sure it even started. After driving the car it was making noises and did not sound right. I then asked salesman had he driven it. He stated no. Then after explaining to him the noises the car was making he stated he had driven it around and did not hear noises ?? Glad we had a plan b after driving over an hour to get to dealer ship. Ended up going to Wally's dealership down the road and was able to get a vehicle with great service and communication even though I had never spoken with them previously. Save yourself the headache and go to Wally's first.

I was in search of a vehicle. And found one at this dealership with a great price! I was excited. I…read moream from out of state but was willing to make the journey to come pick up the vehicle. We have good/great credit and Jimmy was helping us. We allowed them to run our credit to see if we could get a better rate than what we already got approved for. They came back with double the rate we already got approved from. So I told them we would like to use our financing that we got approved from in our state because the rate was so much better. Jimmy then told me they would not do out of state financing. Doesn't make any sense to me because all banks are located out of state when it's being funded. The check automatically comes from another state. I called my bank and they said this is not normal and they have never heard of any dealership not accepting financing out of state. I was excited because I had found the vehicle I had been searching for for months and overall disappointed that we weren't able to complete the sale. I originally put a $1000 deposit on the vehicle to hold and they reimburse me because I would not go through their financing. His suggestion was to finance through them and then refinance in my state when we got our paperwork. That's a horrible suggestion. Why would I refinance when I've already got a good rate through another lender? Horrible interest rate for good to great credit that was mandatory for me to use in order for me to purchase the vehicle.