Ken Green landscaping review
We used Ken Green for our front and back yard land scaping and hardscape. Initially he had us work with a landscape designer to come up with a basic plan. The plan was paid for outside of the job cost, since there was no way for him to price the job without a plan. We adjusted the plan to our liking, mainly removing things to reduce the cost of the project. Some of the items could will be done at a later date (i.e. barbeque island).
As we were discussing the project and trying to get an estimate of cost, he would not commit to any firm costs. He started out with an estimate range for various part of the project with some minor details of what was to be done in each part. We did not receive an itemized cost list. In the end, his final cost for all items were at the top of his estimate, even though I did some prep work so as to reduce cost (i.e. spray Roundup to kill the existing grass, removing some bricks). I am still not sure if he did reduce any cost due to that work, since nothing was itemized.
The project took a while to get started, partly due to the rains we had. This put him behind schedule. In order to get some of it moving, I suggested that the hardscape work start first; it did, due to his contractor having a bit of time to get to our property before he started a 3-month project. Ken gave us one day's notice of him starting. The hard scape crew worked hard and did a great job.
He told us that he was a detailed person, but we found out that is only so once he got started. He suggested to us a change of plan which cost an additional $690. I would have thought that he should have seen that as he was reviewing the plan to create a cost for the job. In addition, he told us he would take us to the nursery to help make plant decisions but never did. Several other items were added to the cost, most we agreed upon, but one item we assumed was in the cost estimate, but when presented with change order form it was there for an additional $680. We are not entirely happy with the plant selection and placement.
Work continued at a reasonable pace. His crew cleaned up each night. In the prep for irrigation, his crew broke open a drain pipe and if I had not seen it, the crew would have just covered it over. He repaired the part his crew damaged and charged for an additional several feet which were also damaged at some point in time, not sure his team did it.
Once all was done, I reviewed the job to what the landscape plan had. for things which were missed and dead plants. I paid him a completion payment, but held back $500, to insure the last minutes details were completed. He said he would take care of my issues, but I needed to contact him several times to get anything done. He came to our house to finish up and said he tried to contact us, we were home, but did not hear him. I had told him to call prior to coming to the house, so we could meet and discuss the final issues, which he never did. I contacted him the next day after he did some work, since I did not know he had done anything. This was done only via text messaging. He said he had finished up all work, except he did not. There was an area to be mulched in the rear side of our property and some items behind our locked fences which needed clean up. When I told him that, he said he would get to it "next week". That was OK with me, but he never came by to complete the work. I have E-mailed him several times and he with additional problems.
Another issue was how he placed sprinklers. Some were placed right behind bushes, so other neary by plants could not be watered. The blocked sprinklers almost caused several plants to die. Since I caught it in time they were saved. Others later died since I missed that they were not receiving water due to same reason. Other sprinklers were placed so we are watering the walkway, not a good way to save water. I was expecting a drip system for the plants in the mulched area, but this never happened. I think that this is wasting water and encouraging weeds in areas with no plants.
In summary, our yard looks good. But when looking closely there many things that bother me. Nutsedge coming up over the front yard where none was before he started work. Small plants were placed among fast growing ones, and were quickly covered over and died.
Our problems with Ken Green is in adequate estimation, lack of returning emails, text messages and getting to items he said he would complete when he said he would. read more