I've never experienced such quality care at an auto shop. This will be the place I bring all of my…read morecars to from here on out. I felt listened to, and anything I didn't understand was explained. I didn't feel like any question was stupid. And most importantly, I felt like the safety of my family was their primary concern. Going in I was scared that the cost of repairs would be more than the car was worth, but they took all of my concerns into consideration and I really feel like they worked with me the best they could. If I could give them 100 stars I would.

Great people, service, and work! (10/10) I will be…read morerecommending Merton to people in need of auto body repair.

It was an eye opener. The tech I met was very cordial but on the other end it was not a bargain…read more The estimate was way more than I expected.

would give this place six stars if I could, easily the most positive auto shop experience I've had…read more from the start I felt comfortable with their incredibly friendly staff, especially Daron. he was personable, honest & I found him incredibly trustworthy (which I literally say about no when when it comes to cars / insurance / repair work). he was honest with me about price, walked me through the quote as he completed it on his computer, answered questions I had as I debated payment options & was flexible with me for about a week as I decided, and setup the entire rental car. icing on the cake...when I went to pick up the car I noticed what ended up being some paint chips on the front of my car from rock damage (my poor new car ). he kindly brought out paint and filled it in for me!! not only on the hood of the car, but did an entire lap around to see if there was anything else he could fill in for me. hopefully my car won't require any repairs in the near future, but if it ever does, I'll be back to this location, and recommending friends & family their way.

Caliber Collision made a pain in my backside go away fast and efficiently. You arranged for the…read morerental car so it was one-stop for me. Also, my car was sparkling clean inside and out.

Definitely recommend this shop to anyone! They completed the work on my vehicle quicker than…read moreexpected. Matched the color of my vehicle perfectly! Ted is very friendly, knowledgeable and professional! Lady at the front desk wasn't super friendly, but Ted and the work the shop did made up for it.

Wonderful customer service-highly recommend! took care of the fix and beyond, even coordinated with…read moreinsurance and car rental agency for me!

Excellent, friendly and responsive staff. We had a great experience starting with the front desk…read moreall the way through our estimator and frequent communication while our car was in the shop expected the job to take five days and it finished in three! Work was flawless. Frankly, I hope I never need to come back, but if I do, I will be going to Caliber Collision.

My experience was very ordinary …read more To begin with I was yelled by staff named Sarah, which was very discouraging and belittling. I was given estimate which was twice as given by other I no option other than to go to them there not many places that can fix Tesla in city of Milwaukee and Brookfield. I hope we can get competitors of Marshall so we a so we don't have to drive all the way to Chicago.

I brought my Tesla Model Y in to fix a paint issue for the second time. While I appreciate the…read moreeffort to resolve the original concern, I was very disappointed with the loaner vehicle provided. They gave me a 2006 Toyota Corolla with over 113,000 miles. For a premium brand, this felt like a huge miss in customer experience and brand alignment. The gap between my car and the loaner was substantial and didn't reflect the level of service I expected. I understand loaner availability can vary, but customers should receive a vehicle that reasonably matches the quality of what they drive--especially when returning for a rework. This experience left me feeling undervalued. I even shared my feedback with the team onsite when picking up my car, and the response I received was, "It's a free car" and "Whelp, that is how it is here." That attitude was disappointing and reinforced the feeling that customer experience wasn't a priority. I hope they review their loaner policy and approach to feedback to ensure better experiences in the future.

Quality service at reasonable rates. We have gone to Peterson for years and have always been…read morepleased with the work.

I had damage to my front bumper which required the cover to be replaced. they were able to get me…read morein quickly, just took time to order the parts which is to be expected and it only took a day for the fix. another shop told me it would be three days. they also provided me a free loaner car which was a big difference for me because I can't be without a vehicle and my insurance would not cover a rental for me. Jim put my new sticker on my car. Doesn't sound like much for most people but i have an old injury that's still healing so going out to do it myself is a task. I locked myself out of the courtesy car and instead of having to call a locksmith they quickly came with a spare set. Nice folks, perfect fix.

When Gerber worked on our car a few years ago, they did a GREAT job! However, our experience this…read morespring was very disappointing. The Gerber shop did not complete the work as discussed when we dropped the car off. When I picked the car up last night, I was told that the work was not completed as promised because "the employee who checked in your car no longer works here." Very disappointing.

I got my rear passenger door repaired by Gerber after an accident. After two weeks of repair, the…read morecar looks like it came off the lot, so the quality of work that was done to repair was super impressive, with no noted issues regarding door electronics. Rebecca and Vince were able to provide direct updates regarding repair of the vehicle and were flexible with my schedule for pick up. The Gerber team were able to monitor my car while I was away for work travel, which is super helpful to me. In terms of quality of work, not only did they take out the dented door and replace it with a new one, but they also repaired every warning light that was seen in my vehicle in addition to cleaning out the entire vehicle, which is above and beyond what I expected. I also didn't have to pay above my deductible when working with Gerber collision. They were able to work with my insurance company to address any supplemental issues, so the cost of repair was affordable. I'm grateful for their work and customer service to get my car repaired in an orderly manner.