I cannot recommend this practice less, especially now that I've gone through a miscarriage under…read moretheir care. Since I established care there, nothing happened unless I called, followed up, or pushed for it myself. I spent more time Googling information than getting answers from a real doctor. The office consistently struggled with basic communication and follow-through. I found myself repeatedly calling to get lab work ordered, following up on approvals, asking about results, questioning incorrect information, and making sure the next step actually happened.
Communication issues started before I got pregnant and only got worse once I was pregnant. The week of my positive pregnancy test, I had to call multiple times just to get serial hCG blood tests ordered. When the results came back, they were uploaded to my portal, but no one reviewed them with me or explained what they meant. I spent more time researching my own results than talking to my OB/GYN office.
At my first ultrasound, my baby's heart rate was low. No one mentioned it or explained what it could mean. No follow up ultrasound was scheduled. They instead scheduled my first OB appointment was scheduled for 2 weeks later. That appointment was canceled the day before. Since it had already been two weeks since my first ultrasound, I requested an ultrasound in the interim. Even that took several phone calls. After I kept following up, it was finally sent to the on-call doctor for approval. Then I had to call again to find out if it had actually been approved because no one contacted me. I got the ultrasound scheduled, but no appointment was set up to go over the results. That ultrasound showed there was no longer a heartbeat and the baby had stopped growing right after the last ultrasound, which I would've needed to wait another week to find out.
After we were given the news, my husband and I were put in an exam room while staff tried to find someone who could come talk to us. Dr. Thompson handled the delivery of the news terribly and repeatedly asked me questions about a previous D&C and if Dr. Locascio had ordered bloodwork because the baby had a heartbeat. My husband and I were sobbing and I told her immediately that we just wanted to schedule a D&C and get out of the office.
The earliest D&C they offered was 10 days later. No one discussed other options or suggested I seek care elsewhere if I wasn't comfortable waiting. I ended up going to Planned Parenthood because I didn't want to wait that long or start miscarrying on my own.
When I called to schedule the recommended one-week follow-up, I was told to bring my Planned Parenthood paperwork or my appointment would be canceled. Given everything that had happened, that conversation felt incredibly rude and impersonal. When I said they gave me no paperwork, she said I'd have to figure it out. It ended up being in MyChart, which I'm sure the practice could've tried to access.
My entire pregnancy was made more stressful by this office. At every stage, I had to ask, call back, follow up, or push for something that should have happened without me chasing it. Whether it was getting lab work ordered, understanding results, correcting misinformation, getting an ultrasound approved, or arranging care after my miscarriage, I never felt like my care was being managed by the office.
The lack of empathy made everything even harder. Many of my interactions felt rushed, dismissive, or simply uncaring. I wasn't expecting anyone to change the outcome of my pregnancy. I did expect basic kindness. Not once did someone say "I'm sorry you're going through this," even Dr. Thompson when she told us the heartbeat was gone. Instead, most conversations felt like business transactions.
I am so appalled at how I was treated by the people you are supposed to trust. This office does not care about you or your pregnancy. Patients deserve clear communication, timely follow-up, accurate information, and compassion. Temecula Valley OB did none of those things. I would not wish that treatment on anyone.
