For the past 4 weeks I've been trying to get service on my heating system. Promises have not been…read morekept and no responses from brf services today is the5th of Jan. I'm sending them a letter asking what's going on ? I'm saying what issues I have at my home that need some attention. well see what happens.

Don't bother ,what a joke. Yelp Guaranteed, ya right. they don't guarantee they show up. Its easy…read moreto guarantee work that never gets done. I was told on Saturday they would be here Tuesday before the 4th of July. They never showed up. Called at noon to see if they were still coming, they said yes. Still no show. Had a big group coming for the 4th, would be nice to have power to building. Still nothing Wednesday, reached out again to ask if we were going to see them and if they wanted the job, they said yes still nothing. I'm starting to think this may not be a legit business. If after seeing a job and it's to much for you be professional and say so. Don't string a customer out for 2 weeks when they could of had the job done by a reliable company. Oh ya the didn't show up before the lobster fest either after saying yes . No Call,no text,no anything.Yelp Guaranteed. Not Likely. Jim B.

I am happy to say I get the same friendly and awesome service from the people who clean and care…read morefor my furnace as I do from the guys at their stores. Even when I called once really late on a weekend, I had a happy service guy and he got my furnace going again and was actually smiling. Even in the middle of the night. I find the billing statement a little confusing, but the office people are patient and help me out when I have questions or when I need oil.

From the owner: With offices located in both Manchester and Winslow, Maine our seasoned staff is happy to assist in…read moreany way. We provide the following fuel services: Automatic Deliveries - so you don't need to watch your tank - Automatic Payments - so you never need to search for a stamp or wait for an invoice - Price Protection Plans - with a full array of budgeting and CAP plan options to help you plan for the heating season ...plus so much more We also accept HEAP customers and offer a variety of new customer incentives, please call for full details.

This place is a scam. Do not give them your credit cards because they will bill whatever they want…read more They build me for a word that was completed in 30 minutes and was charged for an hour. They will charge you while they are having lunch in their truck parked outside your house. Never again.

Paid 625$ to have our furnace fixed. The next day no heat. We called for service and no one would…read morecall us back. We had another business come in and apparently what houle told us was done was not. The electrodes were NOT replaced and the air fuel mixture was wrong as we had a puddle of fuel in the bottom of our furnace. Don't trust this company unless you want to pay for nothing!!!!

100% would recommend, and will call again if/whenever I need an electrician. He was on time, worked…read morefast, cleaned up after himself, very friendly and professional. I knew I was in good hands when he explained what he suspected caused my issues, in a way that made sense to me as a non-electrician. The cost was very fair for the work that was done. I'm grateful to have lights again!

Joshua responded almost immediately to my request. He was kind, professional, courteous, and…read moredidn't shame me for the fact I know less than dirt about electrical work. We thought we needed a massive wiring job to get a level 2 charger installed in our garage. Joshua took time to talk on the phone about the job, asked great questions beforehand, then came out the next business day to look at the install job and give me a quote. He counselled us OUT of doing the work, and for that, I'm SO GRATEFUL. he could have easily just talked about the necessity of the job, and I wouldn't have known better. But, he's a good, ethical guy, and could appreciate our situation, and so he told us how we could make the best of our situation without massive demo and conduit, and crazy expensive wiring. And, he did it all graciously with a smile. What he got out of talking himself out of this job, is complete loyalty for any and all future jobs we'll ever need. And, I'll be telling everyone I know about him, for sure. Plus, he's a family guy, loves his wife daughter and talks about them with lots of love and pride. To me, that goes a long, long way when I think about who I want to support with my money.

Dead River always meets their service window for furnace cleaning. It is a comfort to be on a plan…read moreso we never run out, our price is capped and we can spread the cost over 12 months. Last year we had one day where we were nervous about running low, first time in almost 25 years. We called to confirm and we were indeed on the schedule for that day. They were polite and understanding about our concern.

Bought a house in their service area, previous homeowner had used them but they made it an easy…read moredecision early on not to stick with them. Service guys themselves are great, but the billing and dispatch staff are horrendous. After 3 service calls and an account setup, they still managed to confuse us with the previous homeowner and disconnected our propane in the middle of January for non-payment. No letters, no calls, not even a knock on the door... they tried to do it on the sly. Fortunately the tech got stuck in my driveway in the snow, and when I towed him out we got to talking.. So he called the office and had to reconnect it then and there. The billing on the service calls were confounding, ultimately got the service manager Paul on the phone who put the nail in the coffin as far as my doing business with them. I can't have such an important utility be subject to the management of such an arrogant and unhelpful clown.

They did a great job, prompt, clean and very professional. I will definitely hire them again.read more

From the owner: Are you tired of unreliable electrical services? Look no further than our company, where we pride…read moreourselves on our commitment to exceptional customer service and quality work. Our team of experienced professionals has the expertise to handle all of your electrical needs, from residential to commercial. But what sets us apart from the rest? We go above and beyond to ensure that our customers are satisfied with every aspect of our service. We believe that honesty, reliability, and professionalism are the keys to success, and we strive to embody those values in everything we do. So why choose us? Because we're not just an electrical company – we're your partners in creating a safe and seamless electrical experience. Contact us today to learn more about how we can serve you.

GREAT service - available, prompt, way competent, courteous. They're the best. With 5 stars as…read morethe highest rating, I give them 50!

Jacob did a fantastic job. New burner is working great! Happy with the quality of product and…read moreworkmanship.

I have been lucky to be a long time customer with Augusta Natural Gas. The expertise and service…read morefrom each and every specialist in the company is exceptional. It is so great to talk with Dody whenever I call as she gets all set-up and knows the business inside and out! This year the Annual Heating System Tune-up was completed by Dan R and Anoy G. They had a great partnership in sharing the necessary tasks and getting the system serviced. It is so great to have Augusta Natural Gas experts keep the system serviced and our home safe! Thank-You All!

Formal Complaint for Unlawful Business Practices and Endangerment + ZERO response over months…read more The typical cost to replace a sump pump in Maine is $524, but it can vary between $308 and $749. The Company charged over the highest cost on the spectrum and never completed the job. Augusta Natural Gas, "The Company," used multiple dubious business practices by charging to replace a simple sump pump for MORE THAN THE HIGHEST PRICE IN THE STATE, while: 1. Neglecting to first notify the Client, or get authorization from the Client, for the unconventional and egregious hidden fees including: A) Issuing a secretive debit card use penalty for paying the (unfinished) job in full using a debit card. B) Fuel charges. By a local fuel company. To travel 10 minutes. Amounting to $1/minute. 2. Leaving the job undone; rendering the pump useless without having been put into a standard level in the ground, for the pump to work at all: without communicating that the Company's plan has been to try charging the same Client as though the completion of the job is another separate job. This is an unlawful and unacceptable attempt at stealing yet more money from Client. 3. Using extremely cheaply-built parts, kits of which the exact parts that are found at retail box stores and online for far less, and which kits were separated by the company and then charged the parts individually at inflated prices. There is a clear pattern of deception here across the board. Company's worker also left behind the trashed parts that they were here to replace and did nothing to properly clean behind themselves before leaving the job site. 4. For more than 2 months, this Client has left emails and called multiple times only to be lied to directly by the receptionist. Each time she guarantees verbally that "Todd is out of the office..." but that he will call back. No callback has happened for months now; while this Client has lost yet more money from all of the billable time taken from MY business - to get someone here to finalize the job -what should be a simple matter. 5. Severe damage can happen any day to this house and inhabitants if this Company continues to refuse to simply do the right thing and finish the FAR-OVERPRICED job and put the pump into the ground. Otherwise, it's completely useless. 6. False advertising, another serious offense, appears on the front page of the company's website, misleadingly claiming they "provide exceptional service to our clients needs based upon their individualized situations and needs." The evidence above proves the exact opposite is true. 7. This Client and family has been put in harm's way due to blatant greed and negligence by the Company, Augusta Natural Gas. This final request has been emailed on 9.25.24. No reply as of 10.18.24. FORWARD THIS TO ALL Entities which protect consumers from sloppy, predatory, lazy, dangerous business practices like these.

Carl is the ONLY reason Springbrook functions properly and they would be at a total loss without…read morehim. We always do the prepay because it's cheaper (hopefully unless the price of oil drops by winter) and it has worked out every except once. Do not get me started about the office staff because they are useless and I have no idea why they are still employed. They are the reason I'm taking off one star.

Despite that review, we've now had constantly lousy service. Spring Brook service men have…read moreconsistently incorrectly installed our wood pellet stove. They've even charged us for full days work for guys that just stood around looking at the stove rather than fixing the obvious problem. Despite being customers for years and now having written letters of complaint, we've never heard from them except their bills. We're through with them. I wish it weren't so, but I'd recommend finding another company to work with.