This clinic presents itself as a place of care and professionalism, but my experience showed…read moresomething very different. I witnessed behavior toward both patients and employees that felt discriminatory, racially biased, and deeply disrespectful. Patients suffering from kidney disease deserve compassion, dignity, equal treatment, and a safe environment regardless of race. Instead, there appeared to be favoritism toward white patients and employees while others were treated unfairly, spoken about negatively, judged, ignored, or made to feel uncomfortable and unwelcome. No patient should ever feel racially profiled while receiving medical treatment. No employee should feel discriminated against or talked about because of their race. Healthcare is supposed to be built on trust, care, and humanity, and unfortunately that was not the environment reflected here. What disturbed me most is that these are people already dealing with serious health conditions and emotional stress. The last thing anyone fighting kidney disease should experience is mistreatment, unequal care, or feeling unsafe in a place that is supposed to help them heal. I hope leadership takes these concerns seriously, investigates the culture within this clinic, and makes real changes because discrimination has no place in healthcare.

Summary: Staff was very nice but appointment seemed to take way longer than it should have…read more Apt started at 3:15, did not get out the door untill 5:10. Confused why it took so long as 1) The waiting room was not crowded and lot of empty patient rooms. And 2) They just gave three tests all at once that they said results would take 10 mins, did not come back until 4:30 and then gave me an additional test that was supposed to take 8mins. I think they just are extremely understaffed. Would have been more of a bearable wait of table for patient was not seated at such an awkward angle. Think I would have been okay with such a long wait time if I could have laid down flat with a pillow and napped while I waited. Hope they are able to hire more staff soon so wait time isn't as long.

Incompetence all around. Make you wait 45 minutes before they see you on an unbusy morning. They…read moredon't have a lab to do bloodwork. A doctor won't see you, so you'll see a nurse who will tell you only a doctor can order bloodwork and refer you back to your PCP three days later after giving you steroids and antibiotics, in which case the doctor three days later will NOT order bloodwork since you're already on steroids, wasting time and money. Then when you go to a normal PCP he will tell you, you should have gotten bloodwork from the beginning. Ridiculous. Don't go here.

After I couldn't get an appointment at my usual family practice places, I decided to try this place…read morebecause at the very least they should be able to see me quickly. My Assumption was correct. From the time I arrived it took me less than fifteen minutes to fill out paperwork, go through the standard H&P with the staff (who is probably just working after high school), get seen by the doctor and then get a prescription and pay my flat rate for an office visit. Key things to note: it took less than fifteen minutes before i walked out with a prescription, and it was CHEAP. Unusual flag-raising kind of things: 1) I didn't see any patient charts anywhere. None. No clutter ANYWHERE. 2) no computers anywhere. These things don't equate. 3) The high school girl in scrubs basically told me what my symptoms were. That's a little odd. 4) they don't bill insurance. They essentially have two fees, one for an office visit and another for a sports physical (which was less). 5) the walkout statement had seven "standard" procedures (in addition to the two office visit codes) pre-typed on the form for the doctor to use as a template. One of the codes was for Nail Removal. (Seriously??) 6) the walkout form had a place for ICD9 codes and not for ICD10. ICD9 codes have not been actively used in medicine for office visits in two years. But I did get my prescription in under fifteen minutes.

Second time visiting and this place is awesome! Quick, friendly and aren't afraid to treat you! Dr…read moreAndrew Thornton I wish was my primary care doctor!

I easily scheduled an appointment online and filled out all my info before arriving. The staff was…read moresuper friendly! I was in and out in 30 minutes.

Regarding attempted assault from staff…read more On September 7th, I visited this facility due to severe back pain from a herniated disc. After a 10-hour car ride in excruciating pain, I came in hoping to receive relief in the form of muscle relaxers or a steroid injection. Unfortunately, I was told I could not be seen because of a $400 balance from a prior visit. This balance was the result of my insurance being billed incorrectly, as the facility had changed my insurance information without my knowledge. My husband, understandably upset after watching me suffer for hours, asked to speak with a supervisor but was told no. He did come across as aggravated, which I acknowledged, and I reassured him that it was not the staff's fault, it's their policy, and that I would resolve the billing issue so we could return the next day. At that point, he calmed down. Before leaving, he asked the front desk staff if they could print the last five invoices. Instead of assisting, the staff member snapped back, insisting he say "please" before helping. To demand that in front of me while I was visibly in severe pain felt unnecessary and unprofessional. My husband then said "please," though clearly frustrated. I spoke up, pointing out that he had asked nicely. The staff member responded, "I wasn't raised like that." When I repeated back & forth with him that my husband had not been rude, the staff member suddenly yelled, "B****, PLEASE." At that point, he jumped up from his chair aggressively, yelling and appearing as though he might come over the counter. His coworker immediately intervened and pulled him down the hallway as he continued cursing and shouting. Out of reaction, I reacted loudly in self-defense. Instead of addressing the staff member's behavior, another employee threatened to call the police on me. We contacted the police ourselves and filed a report. The facility filed a restraining order on us. I left the facility exhausted, still in severe pain, and shaken by what happened. While I admit we were not the easiest patients given the circumstances, we still didn't use derogatory language prior to attempted assault, we weren't overly aggressive just frustrated, nothing could possibly justify a medical staff member calling a patient derogatory names, shouting, and behaving aggressively. The fact that this conduct was not immediately addressed on-site is extremely concerning and unprofessional.

Had an appointment for 11, literally in tears crying in pain and I waited an hour and a half before…read morethe doctor came to see me. If you are in a position where you need to see someone urgently, this is not the place. They take their time and the "appointment " is useless. Go down the street, you're in and out before the hour.

I absolutely love this office, wayyyy more than big corporations like Wellstar. He is personable…read moreand attentive, super knowledgeable, and super fast service. I refer everyone to him for urgent care.

Dr. Adenupe repeatedly yelled at me when asking for my test results, then refused to send them to…read moreme. When I asked for clarification as to why one result was released but not the other, he again raised his voice with me and then hung up on me. I was left in tears and shock.

I have been going here for years, for many reasons, and they've always been accommodating and kind…read more I have chronic issues and last night I had to go for the second time in 7 days, the nurse was rude, the dr came and in and basically told me go to the ER. NOTE: which the dr who saw me a week before (who was amazing) said come back if you aren't better so I did. The dr I saw last night was dismissive, did not care what I had to say, the charge nurse was even more rude , I told her I was just doing what the previous dr told me to do and she said it varies with providers MAAM. so all that to say. trust your gut if you don't like the provider that has been assigned to you. advocate for yourself!

I am told there is an hour wait when I show up. After I waited over an hour and was told I am "next…read morein line" multiple people get called before me. I am writing this review while at over an hour and a half of waiting and 30 minutes since I was told I am the "next in line". The front desk will do the bare minimum for you. I changed this review to 3 stars because of the great doctors that work here. The front desk is at a DMV level of service.

Well Star is located @ 4550 Cobb Parkway NW…read moreAcworth, GA 30101 Today I visited the Wellstar OB/GYN section. This area was well lit, clean It was very crowded but the staff moved rather quickly and the seemed pretty friendly. We sat in the waiting area less than 10 minutes. My niece was happy with the quality of care that she received today. We will follow up on her next visit. No complaints. It was the quick service for me.

Worst practice ever! Watch out for deceptive billing practices. While they ask for your insurance…read moreand know that you are not in network, they will not notify you on this and continue to allow racked up billings before any notifications (over a year). Please be mindful!

about to switch to Wellstar. It's difficult to get the doc…read moreto call back regarding test results. If I have questions on them, the person that called me took down my questions and called back later repeating what she originally told me. I had to call back and ask again for the NP to call me. Finally did. It's very difficult to make appointments when you call, especially for imaging. You leave a message and hope they call you back. My confidence in AYLO as a credible health care system is dwindling. Giving one last chance and then I'm out.

I came in with a sore throat and pus on my tonsils. Also had a clear and obvious cold. Waited…read more3hrs to be seen and then the doctor came, barely gave me the time of day, did not swab my throat, threw me an antibiotic and dismissed me. The whole "exam" took less than 3 minutes. Turns out, I had Covid. I was not tested for anything. Doctors are too rushed to care about anything, and when I called back to tell the Dr. of the at-home test results, they said "Well you didn't say you had Covid..." WTF?? Am I supposed to diagnose myself?? Why would I go to you if I could do that? Should I just depend on Google for diagnosis and order some drugs on Amazon?? My point: the Dr did not do his job, and I will not go back.

I was forgotten once and had to wait to be seen. I started to leave but felt too bad. So I…read morewaited. Yesterday I went there and saw a doctor and got an antibiotic . It didn't help it only made me feel worse. Called back early the next day trying to tell the nurse I needed a new prescription. I was told 3 times she would call that day. Never received the call and if I had known I would've called my primary doctor. But I had already spent money here and believed they would call me back. All I needed was another medicine. The docs are great.