Second time visiting and this place is awesome! Quick, friendly and aren't afraid to treat you! Dr…read moreAndrew Thornton I wish was my primary care doctor!

I easily scheduled an appointment online and filled out all my info before arriving. The staff was…read moresuper friendly! I was in and out in 30 minutes.

Going anywhere when you're sick is tough, so it was a blessing to find this clinic. The staff is…read moreknowledgeable and so kind! Even our youngest had a good experience. Definitely recommend.

Somewhat improved since 2011. Of course the waiting time varies but when crowded they do triage…read more That means the worse of you are the faster you will be seen. If you have a head cold and others that come in later than you have something far worse than a chest cold expect to wait. The consistently best time to go is Sunday at 9am but sometimes you can get lucky on the weekend mornings. The doctors are a mixed bag but never less than fairly good. They tend not to call in prescriptions, which I like because you can discuss affordability of medicines being prescribed. Not all locations do it this way and not all locations are the same. I was seen very quickly, within 10 minutes, when I had bacterial walking pneumonia this year that defied a previous clinic's antibiotic treatment and within 5 minutes when a deep gash on my palm back in 2005 that would not stop bleeding, both somewhat serious medical issues that would have me waiting in the ER for hours. I do have to say the staff is still not very good in dealing with health insurance "challenges". For example, my healthcare insurance company requires a "preauthorization form" to be filled out to get my GENERIC medicine (apparently they think this medicine has no generic form). I understand it is an absolutely ridiculous request from my insurance company but every time this happens it is like pulling teeth to get the staff to fill out the form. This is why I cannot give them 5 stars. There is still a little room for improvement on this matter.

I've been here twice & they always take care of me! The providers never take too long and they find…read morethe problem very quickly. I appreciate them.

Regarding attempted assault from staff…read more On September 7th, I visited this facility due to severe back pain from a herniated disc. After a 10-hour car ride in excruciating pain, I came in hoping to receive relief in the form of muscle relaxers or a steroid injection. Unfortunately, I was told I could not be seen because of a $400 balance from a prior visit. This balance was the result of my insurance being billed incorrectly, as the facility had changed my insurance information without my knowledge. My husband, understandably upset after watching me suffer for hours, asked to speak with a supervisor but was told no. He did come across as aggravated, which I acknowledged, and I reassured him that it was not the staff's fault, it's their policy, and that I would resolve the billing issue so we could return the next day. At that point, he calmed down. Before leaving, he asked the front desk staff if they could print the last five invoices. Instead of assisting, the staff member snapped back, insisting he say "please" before helping. To demand that in front of me while I was visibly in severe pain felt unnecessary and unprofessional. My husband then said "please," though clearly frustrated. I spoke up, pointing out that he had asked nicely. The staff member responded, "I wasn't raised like that." When I repeated back & forth with him that my husband had not been rude, the staff member suddenly yelled, "B****, PLEASE." At that point, he jumped up from his chair aggressively, yelling and appearing as though he might come over the counter. His coworker immediately intervened and pulled him down the hallway as he continued cursing and shouting. Out of reaction, I reacted loudly in self-defense. Instead of addressing the staff member's behavior, another employee threatened to call the police on me. We contacted the police ourselves and filed a report. The facility filed a restraining order on us. I left the facility exhausted, still in severe pain, and shaken by what happened. While I admit we were not the easiest patients given the circumstances, we still didn't use derogatory language prior to attempted assault, we weren't overly aggressive just frustrated, nothing could possibly justify a medical staff member calling a patient derogatory names, shouting, and behaving aggressively. The fact that this conduct was not immediately addressed on-site is extremely concerning and unprofessional.

Had an appointment for 11, literally in tears crying in pain and I waited an hour and a half before…read morethe doctor came to see me. If you are in a position where you need to see someone urgently, this is not the place. They take their time and the "appointment " is useless. Go down the street, you're in and out before the hour.

Do not use ANY Piedmont Quickcare. The staff is nice and friendly enough; however I was seen for 15…read moreminutes, sent home with a basic cold, told I didn't warrant an antibiotic because I hadn't been sick long enough, and then was charged for the most expensive office visit possible (Eval Visit Level 4). They did not run any tests, and no additional follow up was necessary. When I questioned the charges, I was told by their Customer Support Center that "the bill is what the bill is ma'am." They have refused to logically explain that I was diagnosed and billed correctly. My charges (with insurance) are well above the payment ban for self-pay! Billings even refused to back out the claim and allow me to self-pay; said it was Piedmont Policy not to do that. Piedmont Clinics obviously cares more about your money than they do about your actual care. They will fraudulently upcode you and make you pay for more than what they should.

The Nurse who saw my son was great and the care was fine. She basically did flu and strep rapid…read moretests. Piedmont however charges DOUBLE what I would pay for an office visit with his doctor at WellStar and I walked out owing $264 because my deductible was not met. This was after insurance adjustments. Outrageous. And, when I called and asked to speak to someone at Piedmont about this, I was put on hold, then told I would receive a call back and never did. Next time I will drive the extra fifteen minutes to a WellStar Urgent Care and see a doctor.

I wanted to love this place, being that I'm from Atlanta, where it's overpopulated and all…read morehospitals/urgent care waits are long. But this place is NOTHING urgent. The staff in the lobby are rude and loud when speaking to patients/visitors. Due to HIPAA this should not be allowed. However the wait for payment is not long at all. Being that I'm self pay they took my money really fast.-but the wait to get to a room is Ridiculous! Finally we are in the back the triage nurse was really pleasant. Doctor comes in she's really pleasant. AGAIN the wait... We are now waiting for test results to one back. Did c says "Test should be ready in 30 minutes" I bet you can guess it's been 40 minutes and still no test. We legit could have been in and out of Wellstar urgent care by now. We arrived at this facility at 11:30am there were 5 kids in front of us 3 were well and 2 were sick visits. It is now 2pm. I may as well took my baby to the emergency room. This experience was absolutely horrible. We will never return to CHOA Urgent Care Town center...

There is a large decorative waiting room with tablets and TVs for the kids. check in and…read moreregistration took about 15 minutes. I was seen by the nurse shortly after. The patient rooms are pretty small. The Doctor was professional and thorough. He answered all my questions and prescribed my child with medicine. The nurse was so sweet she also brought my son a popsicle which was nice, since he wasn't well and had trouble keeping down his fluids. Altogether I was in and out of the urgent care facility within an hour.

NEGLIGENT, DISMISSIVE, AND RUDE! DO NOT COME HERE! These people do not care about your health only…read morehow much money they can squeeze out of you. I was seen 2 weeks ago for a sore throat, build up in the lungs, fever, and a cough. I expressed concerns of possible pneumonia. I was told I didn't need to be swabbed for anything, was given a Z-Pak, inhaler, mucinex, and was told if it didn't clear up to let them know for a possible xray/new medication. I received a follow up call a few days later and explained I still wasn't feeling well/had build up in the lungs and at my visit they recommended an xray/new medication if it doesn't clear. She told me a Z-Pak is in your system for 14 days and to wait longer. Fast forward to today...I'm feeling awful with tons of build up coming back in my lungs so I called. I explained I waited the two weeks as told and now am told it's been too long, there's nothing they can do, and I need to pay for another visit! This woman was so rude and dismissive. She questioned why I waited so long, questioned why I couldn't pay for another appointment, and told me they treated me for a sinus infection which is apparently my fault -because I'm the doctor right?? They will not cover the visit, will not point me in the direction of an xray as stated at my visit, and will not do anything over the phone. This office charges an INSANE amount of money per visit (usually I don't mind paying for convenience, but I'm not paying another $500 when Ive followed every direction given!!). I've given this clinic my business for years for not only myself, but my husband and two children. I've spent thousands of dollars with these people and to get this kind of treatment is unacceptable. We will NEVER be back and I will NEVER give piedmont my business ever again. UNACCEPTABLE!!!

I had an appointment for a DPT vaccine. She kept me waiting 15 minutes. Because she was on break…read morethen told me her refrigerator was broken and she would have to get the vaccine from another site!!

Dr. McElhaney is great! The staff is excellent and very caring. They even give call backs to check…read moreon you. The lab lady is even nice. They are always prompt. Clean office and very knowledge. It's a shame that's she's lied in and talked about because she doesn't write Opiod Prescriptions and she's BLACK!!!!

Worst doctor I've ever been to!!! She cut off my birth control refills for absolutely no reason. I…read morewent to her to prescribe birth control pills, and she gave me a two month refill ONLY! Had to go back to her office so she can prescribe it again. She does not accept refills through pharmacy requests!! Got billed TWICE on the two times I went!!! Had to call them a few times for a refund. I tried to call the office to schedule an appointment as I was running out of pills & NO ONE ANSWERED THE PHONE FOR 3 days!!! Had to find another doctor right away. And I'm glad I did find another doc!!