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    Kenneth Andrew Hubert

    5.0 (1 review)

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    Personal training

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    7 months ago

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    Retro Fitness

    Retro Fitness

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    (75 reviews)
    7.6 km
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    Some of the nicest people work at Retro Fitness on polity dr…read more Andrew ,Sam, Santos are very friendly and knowledgeable about all the equipment. They get to know the members by their first name. Angelica does a fantastic job of cleaning all the machines making sure there aren't any germs for the members.she is always cleaning the floor and I feel safe working put there because of her. GREAT JOB EVERYONE!!!!!!

    DECEPTIVE BILLING PRACTICES -- BE CAREFUL BEFORE SIGNING ANY AGREEMENT…read more After years of being a loyal member with no issues, I was suddenly charged an additional $19.50 fee with no notice or explanation. When I asked about it, I was told it was a "glitch in the system" that overcharges customers -- but that I'd need to talk to the manager to resolve it. To prevent future problems, I even put a new card on file. Before following up, I contacted my bank (Chase), and they confirmed there was no reason my recurring payment -- successfully processed more than 28 times -- should have declined. When I spoke with the manager (Andrew), he gave multiple conflicting explanations: first a system glitch, then a bank issue, then a declined card, and finally said he had no control because billing is through ABC Financial. When I asked how the issue would be fixed, I received no clear answer or solution. Instead, the manager became aggressive and ended the conversation by yelling: "GET THE F*** OUT, IT'S TOO EARLY FOR YOUR BULL****." Immediately, I asked again to speak with the owner or anyone capable of addressing the situation. I even reached out through social media. After one month, radio silence. Today, I received another notice: my card supposedly "did not go through," and there is no a $9.50 late fee and another $19.50 charge added on top. I'm genuinely disappointed. If the business needs to raise prices, be honest about it -- don't hide behind deceptive billing practices or "system glitches." I enjoyed being a member, but I can't support a company that refuses accountability, overcharges loyal customers, and treats them disrespectfully.

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    Kenneth Andrew Hubert - nutritionists - Updated August 2026

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