I just genuinely had one of the most horrific customer service experiences of my life in this place. Having grown up in a small town I'm accustomed to the small time way of life and interactions. But this diner has one of the most unkind and rudest individuals I've ever interacted with. The local Uhaul pick up and drop off is located here and I had a pick up today. When the lock box for the uhaul was not working I immediately called their customer service. After they were unable to solve the problem on their end they asked me to go inside to get help from the proprietor who runs the uhaul service. Upon entering the restaurant, and still in the phone with UHaul, I was jeered at and told I "didn't know what I was doing". I offered to have them speak with the uhaul representative who was genuinely aghast at how I was being treated by staff. He continued to berate me and say I didn't know what I was doing, I had obviously just booked this today (it was booked earlier this week and confirmed with uhaul yesterday), and snidely speaking down to me throughout the entire interaction. He refused to speak to the uhaul representative on the phone, briefly spoke with a colleague in the store about the uhaul, told me the key was in the lock box and I didn't know what I was doing, and told me to leave the store.
I was visibly and audibly upset when I walked back to the lockbox where a male family member was waiting for me. Still on the phone with uhaul she placed me on hold to call the proprietor herself. Turns out, the mistake was on the proprietors end: he had not notified Uhaul that the keys were returned, had not reset the lockbox, and therefore neither Uhaul nor myself were able to access the keys.
Now resolved, I walked from my car to the lockbox with the representative still in the phone. The proprietor came out of the diner to jeer at me, taunting saying "see I told you you didn't know how to use the app" and other comments insulting my intelligence. This continued until my male family member came around to the lock box and was now in line of sight of the proprietor. He immediately shifted his tone and language, saying "well alright I'm glad we could get that figured out for ya".
I was so shaken I didn't even bother telling my relative what happened, but was absolutely appalled by the treatment received and rapid switch up once another man was present.
Please be careful going here as a female solo traveler. This experience combined with multiple Confederate flags flying and located on the property tells me this establishment isn't for everyone. Take your business elsewhere. read more
