Wiley Bass was great. Very patient and answered all my questions. Got my payment where I wanted…read more Thank you Stearns Ford

So I was in the car business for years and I do feel for car salespeople. Selling cars is…read morecategorically not an awesome job by any stretch of the imagination IMO and it still seems to be full of deceit, and all sorts of tom foolery and outright lies, so no, it's not for everyone. I was lucky to get out when I did. Having said that, I will temper my thoughts regarding my limited interactions with the Stearns Ford, which honestly never even involved me driving a couple of hours to see a used car they had listed for well over book, and while that's not unusual, it's also really not necessary either. There's often massive net profit to the dealer via used car sales in general btw. This was a used car with very low miles, a one owner vehicle in very good to excellent condition, so I expected to pay above book, but within reason. That was not gonna happen here, and after I presented a reasonable number to a sales rep for an out the door price (to include doc, taxes, tagging fees) he texted me "okay, thanks for working with me, let's see what I can do", or therabouts. Basically what Stearns Ford (actually Stearn's sales management) did was over list the car by about $2500.00 and they did that based on condition, percieved demand (which they apparently determined based on what I refer to as the extortionist prices charged by "convenience" set-fee dealers like Carvanna). Stearn's Ford business model is not the same as Carvanna's FWIW. The sales rep's correspondence by text was good, and it looked like they would be able to bring the car in at a reasonable price I'd specified. UNTIL, I made it clear that I could finance or pay in cash AND that I didn't want to be "boxed" by a finance type, into any loan that wasn't open (and eligible for early payoff). That seems to have been enough to change the tenor of the text conversation, oh yeah. You see, the dealerships make money when you finance from one of their lenders. My mistake, a calculated but stupid one, was thinking that Stearns was a straight, transparent, and reasonable used car seller; that the dealership could grasp and comprehend the benefit of a win-win type of sale to an open and educated buyer, READY to buy based on lots of previous correspondence to that effect. As soon as I made it clear that I was willing to come get the car based on previously texted price requirements OTD, the rep made it, in his (or more likely his manager's) words "crystal clear" that they (his manager) wasn't having any of it; they would sell it for list or very close to it, which is of course the whole idea from the dealership's side of things. I know, I've been on their side many, many times and as the saying goes, "car buyer likes to feel they got a good deal, but a dealership will never sell you a car they're not making a reasonable, or in this instance a probably very high amount of net profit on. Fair enough. With Stearns, my experience (YMMV) was the same as it was back in the very late 90's and near mid 2000's, and it was disappointing to know by my limited experience with them, the business has not evolved in any meaningful way at independent dealers. In this instance, I don't think Stearn's Ford was driven by reasonable net profits but IMO excessively "greedy" margins. Ahh, capitalism in full bloom at the retail dealership. Some things never seem to change. Off topic, but IMO and FYI if you want a particular used car AND you don't HAVE TO PURCHASE from ANY dealership, I suggest you don't. Do your homework, know everything about the vehicle you're set on purchasing, Then, once you find your car, go look at it and/or get very good video of it from the seller, and if you'll be purchasing long-distance provided you're satisfied at that point, pay the seller a small amount to take it to an independant shop that you choose for a Pre-purchase Inspection (PPI) and pay the 150-200 bucks they go for. Then, if everything is still okay, pay for a Carfax (even though these reports are less than perfect) and proceed with the rest of the deal in person. Finally, watch out for the processing fees at dealerships; they're absolutely NOT a requirement, no matter what the dealer says to the contrary) and are often a way for the dealership to pack the deal in their favor. California, Oregon, to name a few are getting ready to raise their's from about 100 bucks to 500. For Virginia and NC it's a max of 800 at the time of this writing. That's pretty absurd to me. If you do decide to do business on a used car with Stearns Ford, in Burlington, North Carolina, I suggest you proceed as a well-educated prospective buyer. If at anytime during the process, you feel uncomfortable, well that's very probably not a good sign at all and you can always just walk away. Peace!

If I could select a zero, I would! I took my BMW here to get a state inspection completed due to…read moreits close proximity to the dmv . The owner, Jason Ross, returned my car to me with a broken door handle and proceeded to tell me "You might wanna get that looked at". My car was completely intact when I handed him the keys to pull it around for an inspection and it was returned as seen in the attached pictures. I immediately took my car to the foreign car dealership that has worked on my car for years. After pulling the panel off, they were able to see that whomever opened that door last jerked it so hard that it broke the internal components on the inside of the door. I went back to Jason Ross auto sales with a paper from my dealership, stating that it was broken by somebody jerking on the handle and the broken parts. He refused to cover any of the repair which totaled $750!! Stay far, far away from this place!!

I went in one time and asked to take a look at a blue Honda civic they had. The man inside asked if…read moreI had a co-signer, I responded with a confused no and he said "well come back when you have one"... i had literally just walked in the door, he didn't even introduce himself nor ask my name.

they had my car for 2 days and couldn't diagnose the problem. they also didnt replace the ac…read moreservice valve caps. While the advisor was great, this is my third bad experience here. I took my car to anothet dealer and they figured it out in no time. a hose was not attached and they can't figure out how Cox didnt see it. never again

Oil change was 93.71. Suggested cabin filter replacement for just over $69.00, I can buy them all…read moreday at auto parts store for $20.00. Said they could not tighten review mirror because a screw was missing. Dang, don't they have a screw laying around somewhere? Oh, $710 for a new mirror, I guess another few hundred for labor? Other suggested services added up to almost $1800!! I guess the quality of their work is good, really have no way to judge that, but I'm still wondering about that missing screw.

I'll first say we ended up not purchasing a car from Flow Honda of Burlington but the sales…read moreconsultant that we dealt with Erick Grailer was the best sales consultant or car salesman whatever you want to call it that I have ever dealt with in my life. He explained the vehicle to us and showed us all the bells and whistles that come with a new vehicle as most sales people will. But the difference in Erick was even after we let him know that we were not going to buy the vehicle from Flow Honda but from another local dealer, a very similar vehicle but a Toyota. He called us and talked to us and told us that he understood and that if anything fell through with our purchase at the other dealer the offer at Flow Honda was good for a month. I know you are thinking well a lot of them do that but Erick was not just about the vehicle he cared about us and my wife and I really appreciated his concern for us. So if you ever need a vehicle and are thinking about a Honda or a good used vehicle I would recommend Erick Grailer and Flow Honda of Burlington!! Erick is the best sales consultant I've ever dealt with by far!! Thank you Erick!! Sincerely Mike & Connie Fearnow

I'm surprised this dealership only has 3.2 stars currently. My husband and I have both purchased…read moretwo vehicles from this dealership in the last year, and we've been extremely happy with the service there. The salespeople are very low-pressure. The one we had was Johnny. We would definitely recommend this dealership.

I am leaving this review to document a very concerning series of events at Burlington Kia,…read moreparticularly related to safety, transparency, and accountability. For context, this dealership has been the ONLY place to service my vehicle for the past three years. No other shop has worked on my car. Here is what occurred: During a previous tire rotation performed by Burlington Kia, one of my wheel lugs was stripped. I was not informed when this damage happened. I returned for a routine oil change. Only at checkout was I told, "By the way, we weren't able to rotate your tires." That is when I first learned a lug had been stripped--damage that occurred during a prior Burlington Kia service. At that same visit, I was told my brakes were at 0%, but that nothing could be done because it was late in the afternoon and the lug would "need to be broken off." Despite knowing this, my vehicle was released to me while it was raining, and I was told to schedule a brake appointment and they would figure it out then. I returned for my scheduled brake appointment, and at that visit they were able to remove the lug without breaking it, which raised serious questions about why I had previously been told it couldn't be done. At that point, the lug nut was completely removed, and I was nearly sent home with only 4 out of 5 lugs, with staff stating the other four were "fine." I had to argue for a significant amount of time to make it clear that this was unsafe. Only after pushing back did the dealership acknowledge the seriousness of the situation. Throughout this process: * Damage caused by the dealership was not disclosed when it occurred * I was knowingly released with brakes at 0% in rainy conditions * I was nearly sent out again with a missing lug * Safety concerns were minimized instead of addressed * Accountability only came after repeated objections Compounding these concerns, after a later oil change my vehicle developed a burning smell and a check engine light, which the dealership documented as occurring after their service. The diagnostic code is P0441, a code commonly associated with components that can be disturbed during under-hood service. The most troubling part is that this dealership currently has no General Manager and no on-site Service Manager, leaving serious safety issues without proper oversight. I do want to clearly state that Service Advisor Eric Hicks has been kind, patient, and genuinely tried to help within the limits of his role. This review is not about him. It reflects a breakdown in safety procedures, disclosure, and leadership at this location. Because of these unresolved issues, I avoided driving my vehicle when possible because I did not feel safe. I strongly urge Burlington Kia ownership and Kia Corporate to review what is happening at this location. Customers should never learn about critical damage at checkout, be released in unsafe conditions, or have to argue for basic safety standards.

I was looking for a deal on a Toyota RAV4 and found they had a 2022 model at a good price. I test…read moredrove it and decided I'd take it. I'll add that they refuse to negotiate and instead push the line "The prices are set electronically and we have no control over that". I read through the car fax and saw that it had previously been a rental. When I went to do the financing the woman asked if I'd like to buy a warranty. I figured since it had been a rental and had 52,000 miles on it a warranty was a good idea. I then asked her if I'd have to bring it to their dealership to use the warranty and she told me "No. This is directly through Toyota so you can take it to any dealership". When I asked about the price she would just say "This will only add about $19 to your monthly bill" so I went along with it. Finally I got the key. I asked if there was a second key and they told me no. After driving it for a few months I noticed some things and realized I'll probably need the warranty sooner than later: sometimes when it's cold the engine makes a clicky sound, or the Car Play doesn't work right most of the time and I have to unplug and plug my phone back in a few times before it works as expected. I also noticed a cheap carpet liner under the drivers seat hiding a large hole in the carpet. I took my car to Toyota for the first oil change and asked them about the warranty and they said they had nothing on record about a warranty. So I called the woman who sold me the warranty and when I asked her about documentation showing I purchased a warranty, her response was "Why? What's wrong?". I explained to her I'd like to have something to show so I don't have to call them when I need something covered. She gave me some non-answer and moved along. I called back a second time about it and got the same response. I started reading reviews and seeing how crumby a business they run and scam people, so I called a third time and was ready to drive down there to get proof that I purchased a warranty or find out they didn't actually give me one and just took my money instead. When I called I got a different person. Her name was Lisa. If I could give Lisa a separate review she would get 5-stars for her customer service. When I told her why I was calling she knew exactly what I was requesting and emailed the documents over right away. She also told me that it wasn't directly through Toyota and instead through National Auto Care. To my surprise though, when I got the documents it showed the cost of the warranty was $3000. For the cost of the car and the warranty I could have gone to Toyota and just bought a new one. All in all, stay away from Burlington Kia.

amazing family owned business, I would buy from them again , Thanks Amanda, Lovin my Chevy Equinoxread more

My experience with D&D Truck and Auto was outstanding. As a family‑owned business, they demonstrate…read morea high level of professionalism, integrity, and genuine customer care. I worked directly with Amanda, who was knowledgeable, courteous, and attentive throughout the entire process. The financing was straightforward and efficient, and the pricing was very fair. The quality of the vehicle I purchased has been excellent. What stood out most was their commitment to customer satisfaction. They made it clear that if anything were to go wrong with the vehicle, I should bring it to their attention immediately so they could make it right. That level of accountability and support is rare and truly appreciated. I am extremely satisfied with both the service and the vehicle, and I would confidently recommend D&D Truck and Auto to anyone seeking a reliable vehicle and a trustworthy dealership.

Visited this dealership on Sept. 15, 2025. We were greeted almost immediately by DESIREE MINOR…read moreupon arrival. She showed us several vehicles and walked us through information on each one. After test driving , we purchased our 2023 GMC Acadia Denali from her. She was AWESOME! No pressure or hassle. Highly recommend David Westcott dealership and HIGHLY RECOMMEND DESIREE MINOR!

My 2022 GMC Terrain broke down on the highway and had to be towed to this GMC dealership…read more The Service Consultant, Scott Sensebaugh, greeted me with a smile and reassured me that he will take good care of the car and get it back to me ASAP. The problem was the fuel pump Module needed to be replaced. They had the car in the shop and it was fixed in just 1 day. I highly recommend this GMC Service Department @ Westcott Buick-GMC for all of your repair and service needs.

Cox Dealership, specifically Kevin was not honest and is a continuing reminder why people tend to…read moredistrust car salesmen. My experience: I had a 2023 Tacoma that I was in contact with Kevin about. I called to make sure the truck was a manual . He said it was and that he personally saw it. Kevin called back and left a vmail that is was a typo and it is an automatic. I called back and he said I could leave a deposit for the truck assuming they would honor the online price (32,985). Kevin said "Yes, we have to honor our online price and advised it would be higher $34k out the door. He said he would call back for the FaceTime required before the deposit. Kevin called back and said he was sorry but his manger Tim Lang took a deposit for it already. He was not able tot give a clear answer on a few things, but would reach out if it changed and said he was sorry as he "could hear the disappointment in my voice". Later that night the listing changed to 42,990. Had my friend call the next and see if it was available. Barbra advised my friend it was available and has had no deposits on it. They even sent him a video of the truck. If the price was wrong and needed to be adjusted, I get that. However, advising a customer that you will honor a price, then having a deposit taken be the reason it falls through, and going up on the price moments later, appears to be bad faith practices. I did reach out to the sales manager, Tim and the owner, Bill but have had no response.

took my truck in exchange for oil and the waiting time was two hours when I was in the waiting…read moreroom, I looked at two men, I imagined they were mechanics and I thought, hopefully, I would not drive my truck, one of these, and so it was my steering wheel full of grease, the door panel completely muddied with oil, if you have a people working on customer cars, provide them with clean clothes to avoid these incidents, I left in a hurry for an appointment that I had, by the way, lost because of its delay. What a bad experience!

I had an extremely disappointing experience at Crenshaw Hyundai Burlington NC. I dropped my vehicle…read moreoff at 9:30 a.m for a manufacturer recall service and was told I would receive a phone call when it was ready. NO ONE ever called me. At approximately 5:45 p.m, I had to call the service department myself to check on the status of my vehicle. I was told it was ready and that I could still pick up my keys before they closed. I arrived around 6:10 p.m expecting a simple pick up because there in no charge for recall. Instead, after waiting several minutes, an older employee approached me with a hostile attitude and said, "What the f* are you coming this late for?**I explained that I was only following the instructions given to me by the service department because no one had called to let me know my vehicle was ready. Rather than apologizing for the dealership's failure to communicate, I was treated with profanity and complete disrespect. If someone had simply called me when the recall was finished, or politely asked me to return the next business day, none of this would have happend. There is no excuse for speaking to a customer this way and said just go out. Customer service starts with communication and basic courtesy, and Crenshaw Hyundai failed at both.

This is purely about the gentlemen at front end of the service department. The rest of the business…read moreseems friendly and helpful. I'm not sure if it's because I'm female or because I didn't purchase my car from this dealership but today was my final straw. I've had FOUR horrible experiences with them over the past year. All waste of my time - which is money, when you rearrange work to see them. First experience - They talked me into new tires, but then measured them wrong, priced them wrong and while they honored the other price the gentleman made it seem like it was my fault and that I was blessed for this inconvenience. I ended up waiting for 5 hours when all I wanted was an oil change. Second experience - my tire went flat and remember when they put new tires on...they lost my lock key. And were absolutely no help. They claimed the didn't use it but then why was my compartment gone through. I had to get my car towed to another dealership and they helped me get back on the road. Third - After my inspection last month with their service shop - I thought my car was all ready for a road trip because there was no communication that my front tires were already needed replaced, my front guard was not fully attached and had not been for awhile. I also had 3 recalls that were not mentioned or addressed. This shows me they have an overall lack of quality communication or desire to keep their patrons safe. Fourth (I know - why would I go back??) Because I can drop the car off at 8:30 am and still go to work. Dropped my car off to replace the guard. I made appointment 2 days in advance told them the issue. I asked for the part to be replaced, the 3 recalls handled and an oil change. I had to call them at 345 to see the status of my car. They called at 400 that my car was ready and I could come pick up. I did that...I went to service desk both directing me to the cashier. I go to pay and I'm asked why I'm not being charged for the replacement part and the labor - Here the part needed ordered! They had my car for 7 hours and they saw me when I came in and not one of them could tell me they didn't resolve the main objective I came in for. Unbelievable. I went to the parts department made sure the part was ordered and the very nice gentleman there is going to call me and I'm going to handle myself. I know cars and parts ..it's not that I can't do it myself - it's just that I chose to pay for it to be completed. I feel bad because in several months I'm going to upgrade my car and the nice sales woman will not be getting my business because of their service department. I can't keep coming to a place that doesn't communicate, makes you feel stupid for asking questions and wastes my time.

This review is based on my communications via email with Chelsea Weiss, Kenneth Kernodle, and Tim…read moreHoliday. I was in the market to buy a new car and I like to do all of my communications via email. I reached out online and Chelsea got back to me with initial pricing. After a few emails back and forth, Kenneth (the general sales GM) and I were working towards finding a competitive OTD. They were super responsive and tried their best to help me out. In the end, Tim Holiday the GM of the dealership reached out to me with some updated pricing. His price was very competitive but unfortunately not the lowest I received so I went with another dealer instead. Everyone was very responsive the whole time and was great to work with. I hope to work with all of them again in the future when I search for another new vehicle. Thank you Modern Mazda!!!

Modern Mazda of Burlington -- Very Disappointing Experience…read more I would not recommend Modern Mazda of Burlington based on my experience trying to purchase a vehicle from them. I spent a considerable amount of time negotiating the purchase of a vehicle with the dealership. We worked through the selling price, taxes, fees, financing, and delivery. My wife and I were both going to be on the loan and title, and I was actively working with my credit union to finalize everything. There were some issues with the numbers along the way. The out-the-door price and non-tax fees changed, and I ended up contacting my local Kentucky county clerk myself to verify the correct taxes, title, registration, and lien fees. To the salesperson's credit, we eventually worked through those numbers and reached an agreement. The dealership told me there was another customer scheduled to see the vehicle at 6:00 p.m. and that they needed my deposit by 4:45 p.m. to hold the vehicle. I agreed to move forward and provided my credit card information for the deposit. At that point, I considered the deal made, subject only to inspecting the vehicle when it was delivered. I specifically asked about that condition, and the salesperson confirmed that I would not be required to sign the paperwork if the vehicle arrived and I was not satisfied with it. While we were waiting on the final paperwork, I asked for the Carfax. That is when I discovered the vehicle had an accident history that had never been disclosed to me during our negotiations. When you are preparing to spend approximately $34,000 on a vehicle, I think it is completely reasonable to take a few minutes to discuss newly discovered accident history with your spouse. Had the accident history been disclosed from the beginning, we could have considered it before spending all that time negotiating, arranging financing, providing personal information, and giving the dealership my credit card information for a deposit. This was not a situation where I walked away from the deal or stopped communicating with the dealership. My credit card information had already been provided approximately 30 minutes before the Carfax issue came up. We were actively completing the transaction. After discovering the accident history, there was only a matter of minutes involved while my wife and I discussed it and communicated with the salesperson. During that brief period, the dealership went back to the other customer. The salesperson later told me they had not charged my card because I had said the Carfax "may be an issue" and that I needed to speak with my wife. The vehicle was ultimately sold to the other customer. What bothers me most is that none of this needed to happen. If the accident history had been disclosed upfront, my wife and I could have made an informed decision before reaching the point of arranging financing and providing a credit card for the deposit. I understand that dealerships are in business to sell vehicles, and I would not expect a dealership to hold a vehicle indefinitely for someone who had not committed to buying it. That is not what happened here. I had negotiated the deal, was actively arranging the financing, provided my credit card information for the deposit, and was waiting on paperwork. I simply wanted a few minutes to discuss important information about the vehicle that I had just discovered. Based on the way this transaction was handled, I would not recommend Modern Mazda of Burlington to anyone looking to purchase a vehicle. In my opinion, customers should be given complete information about a vehicle's known history before they reach the final stages of a purchase, and once a customer has agreed to the deal and provided payment information to hold the vehicle, they should be treated accordingly. If you are considering purchasing a used vehicle from this dealership, I strongly recommend obtaining and reviewing the Carfax yourself before negotiating, arranging financing, or providing a deposit, and getting in writing exactly what is required for the dealership to consider the vehicle held for you. After this experience, I would take my business elsewhere.