What a difference staff makes…read more Not sure what happened but after Andy left the place has gone down hill. Have previously brought my Audi here for tires, as local and prices for tires are very competitive plus GMC rebates if I used my CC. (NO LONGER AVAILABLE). The service at GMC is poor. Non responsive. I let management know and switched my Audi tire service to their Ford team, which is excellent and highly recommended. Recent situation new tires only have 20K miles on them. Filed a warranty issue. No call backs, no feedback. Called again told parts is addressing it and will get back to me. No call backs. Called again left a voice message for parts, still no call backs. Interesting, why bother recording your phone calls if management does NOT monitor the calls! Guess their GM is too busy doing commercials with sports people to care about the "actual and existing" customer! Ps NYE Auto is no longer owned by the NYE family. They were sold off, but Buick GMC had issues and continues to have issues after the sale.

I have been on the fence about buying a new vehicle and sales rep. eli has been very patient and…read morehelpful while deciding which route to go, great place to do business!

Been well taken care of by Ryan and crew for years. Tires, oil changes, brakes, inspections, you…read morename it!

Cobble this, cobble that. this is how they work at Extreem, not to mention being over charged for…read moresomething that was not done right. Be warned, do not bring your vehicle here to be repaired!!

Called them & asked them if they did wet sanding & buffing of body panels, I was brushed off & told…read more'we don't want your work' Not the most polite greeting!

We used Twin Cities three times in twenty years.. this is a fanatically honest body shop and owner…read more He will chase scammers and pushy insurance adjusters out to protect your repair claim and make sure you get what your insurer owes you. ~Not too expensive ~ not the cheapest but in a city full of dodgy fly-by-nights they deliver consistent, perfect work, IPI and Glasurit paint line and he doesn't charge you for one paint and deliver you another. The shop is clean and modern, frame machine is top of the line with up-to-date data. Other observations: ~He repaired our door when our Camry got hit and after repairing it to look like the day it was made and meticulously cleaning the car, he spent an hr with a pressure hose just checking the rubber doorseal for even a drop of leaked water prior to pick up. ~We didn't have to take the car to numerous shops to fix AC they have the equip. there. ~"Fanatical" attention to detail isn't the word... these men are true craftsmen who still take pride in their work and a treat to deal with in world full of wacky or shady operators. Last of a dying breed of no-drama dependable private repair shops who still very much take pride.

Omg the fastest tow in town wow they responded so fast and were so polite and explained everything…read moreto me they were going to do with my car to put it on the left and where they were going to hook it nothing was going to get damage and took pictures all the way around my car in case there was any damage so polite so courteous I can't recommend them enough. Thank you Rockers, you rock.

The tow truck refused to service in the Cazenovia Route 20 area despite it being 24 hoursread more

I made the mistake of trying to take a vehicle here for minor (less than $1k) body repair. They…read moretold me they would order parts and call me to schedule repairs on 2/4/2026. As of 4/10 they have not reached out to me once to schedule or provide any updates. I've reached out to them numerous times with no clear response. I was initially drawn to them by the 5 star reviews, but trust me and go elsewhere for your repairs. Turns out Sprague's has been acquired by a private equity firm as of 1/31. I'm guessing that is the issue but either way, be warned that customer service is the last thing you will receive if you deal with this place.

I've been to Sprague's Collision Center three times over the past six years for various jobs. All…read moreinvolved pairing and one included body damage repair. The couple running - Dean and Christina - the business are very friendly and do en excellent job explaining what will be performed, and how long it will take. The jobs were always done on time and the work was flawless and I feel the prices are reasonable. The owner really excels at color matching. One of the jobs included coordinating with Lexus for a few specific parts. We plan on returning in a few months due to me backing into my mother in laws car--oops. I highly recommend using them.

Very professional, exceptional job. They do oil changes, small engine repair, tire rotation, etc…read more Joe's prices are very reasonable. Highly ethical, will tell you the truth about your vehicle but not try to charge you for something you don't need. Highly recommend.

I went here with my sister to buy a car. She fell is love with a 2004 Hyundai Santa Fe. She paid…read morealmost $6,000 for this piece of crap. We worked with Dave the son. Dave the father is a crazy mouthy old man that called me crazy for complaining on my sisters behalf. Told me I wasn't a man because I was filing a complaint with DMV. After she bought it we discovered the car never legally passed inspection, the rear tires were so bald I had more tread in the wrinkles on my forehead. The balljoints were bad, the tie rod end fell off in the driveway, the ABS wires and sensors were torn off the rear wheels and the fuse was removed so the warning light on the dash was not on. The brakes are completely shot, the gas tanks leaked and they cut the exhaust in half to repair it instead of removing it like a real mechanic would have done. Now the exhaust rattles down the road. The emergency brake doesn't work. Look at these tires, they claim these tires passed a legal NY State Inspection. These guys took advantage of my sister who is also a single mom with 4 kids. Also see the photo of the tie rod ends that fell out, you can see how busted up they are and these are suppose to be checked to pass a legal inspection. This dealer is a crook. We brought the car back for repairs, they took it for over a week and never fixed anything and refused to tell us where the car went to get repaired. When we got the car back it was worse. The windows didn't work, center wheel caps were missing and it almost appeared as though they took parts off our car for a similiar car they had on their car lot. As we were waiting another customer, "gloria" said her car had a broken frame and she bought it like that. She said she didn't have a choice because nobody else would finance her. This place needs to go out of business. D&D Auto Body and Auto Sales in Utica NY is a hazardous place to buy a vehicle. They take advantage of people with low credit or low income and sell them dangerous cars that won't even pass a NY State Inspection. DO NOT GO HERE.

Stop down to D&D Auto Sales and service we have been serving central New York for 40+ years. We…read morespecialize in Professional body work mechanical and Auto Sales #1. We have financing available for everyone. All you need is a affordable down payment and monthly payment. Live at your address for approximately 1 year. Job for 1 year and no repossession. Contact me Dave Sykes Jr at 315 542 5401. We have been at our location on Rutger St for 40 years. We now have a new location 2116 Oriskany St w Utica NY 13502 stop down and see what we have to offer. I guarantee you will be satisfied with your new pre-owned vehicle.

worse mecanic. Bought a car from him, after 1 week the car was having issues. He didn't honor the…read more30 days and wouldn't fix the car. legal actions is now the only options.

My daughter goes to college in Utica. She called me the other day not knowing what to do when her…read morecar wouldn't start. We had it towed to BMP Autoworx and I have to say, being a good distance away myself BMP took care of her like only a dad would want for his daughter. A thank you to Phil and his crew who set my mind at ease knowing they are there if she needs them.