I travel between Denver and Durango several times a year. The only time I'd ever stopped in Pagosa…read moreSprings before was for gas or food, so I wasn't familiar with any other businesses there until a day ago. On one of those trips, my 2013 Jeep JK's radiator basically blew up a couple of miles outside of Pagosa. I pulled into a parking lot and called AAA. While waiting for the tow truck, I needed to figure out where to take it and get it fixed quickly. I didn't want to have to stay overnight. I called my mechanic in Denver, and she recommended Best Rate Auto. I was surprised she knew anyone that far from Denver, but she had lived in this part of Colorado. When the tow truck driver arrived, he recommended the same shop, so that's where we went. I met the owner, Max, at his very busy shop at about 10am. He said he'd have a look and let me know what needed to be done. About thirty minutes later, he told me the radiator needed to be replaced and handed me a written estimate, which, based on my quick research, seemed very reasonable. He said they'd get started right away. At about noon I looked into some local hotels in case it was going to take overnight, and then I walked to a nearby restaurant for lunch. When I got back at about 1:15, Max came out to tell me it was ready. I honestly couldn't believe they were able to get the parts and complete the work that fast. I drove back to Denver over Wolf Creek Pass, and the temperature stayed in the normal range the entire trip. I can't thank Max and his crew enough. They didn't just save my day; they made my month.

The service I received was a good as you could hope for from any.mechanic in any town. Although I…read moredon't live in Pagosa Springs, I know I have a place to go to if I'm in the area.

This is a family owned, Vehicle Repair shop. The couple who own it and also work every day in the…read moreshop, are so friendly and outgoing to everyone. We have continually had great service and excellent communication from this shop. The last time I brought my car in for a repair, they provided a complete diagnostic report with photos of the problem. They broke down all of their concerns along with estimates for each itemized repair. We have brought all of our vehicles in, and had nothing but great service. It's tough to get reliable auto work done in a small mountain town. But CT's has really come a long way, providing dependable repair work in a friendly atmosphere. I recommend this business to anyone who asks.

Excellent service for reasonable prices - I would recommend them to everyone (including family).read more

I Would not recommend for car stereo installs. Worst experience ever. Speakers not set in door,…read moreused wrong screws were not even tapped in or bracketed so the speaker keeps falling out told me to get the right screws lol are you kidding me? The stereo deck Bracket was installed over the top and crooked screws sideways. Messed up badly had to go back and was charged once again to fix his mistakes... ridiculous job. Never go there again very unprofessional work. A crack head would have done a better job.

Horrible service and I will tell you why I went in last December to get four tires replaced on my…read morecar. II did leave a great review at first until a week later I left to go on vacation and when I got a flat, not their problem, I was in the middle of nowhere. I went to change my own tire because I was in the middle of nowhere come to find out they did not put my personal property back. I have four locking lugs one on each rim and it was nowhere to be found in my car never to be found again when I called them to confront them. They didn't even say sorry the guy that I talked to said oh that sucks. That's not what you say in this situation they said they would talk to the mechanic he was out to launch. I had to call back three hours later still waiting for a tow. Never mind they said they were pretty sure he put it back in my car, thieves, untrustworthy horrible people do not go there.

Bought a set of tires for my dually pickup (6tires) $2200 worth. JUST TIRES. I was looking over my…read moretruck a few weeks later and noticed 8 lug nuts on both sides of my back duallys were snapped in half. Most likely from them not torquing the nuts down properly to spec. I was in disbelief on how dangerous this was and I hauling heavy loads! I could have been killed or killed someone else if my tire had come off. I took it back to fix my problem and was met with rudeness and frustration by the manager. Like it was my fault.! I contacted the main office and was met with the same attitude. They tried to charge me $300 additional for parts after they broke it! I told them I would not pay that . They threatened me with a lien on my truck. Nothing came of this fortunately. HOWEVER, I had to take it back a few weeks later because my rear main seal was leaking because of the damage that occurred from the loose lug nuts. They fixed it. Then I decided I would never return my business. NOW I was checking my brake pads because I noticed a weird noise and discovered my whole right rear dually rotor is broken in half!!!! I'm so unbelievably frustrated because this will now be thousands of dollars in repairs because of their negligence. I will be reporting them to the BBB. If not suing them for the damage that was caused to my pickup that has NEVER Had a problem before. The fact I could have been in a major accident seems to be this businesses least concern. DO NOT TAKE YOUR VEHICLE HERE EVER!!!!!!!!

Excellent service. We've taken several vehicles to Piedra Auto and are very pleased with their…read morework and their value.

Piedra Automotive did an exceptional job testing, diagnosing , and fixing my vehicle! It was great…read morehaving my car back within two days. The employees/owner are friendly , the service is reliable, and the prices are excellent! I look forward to servicing my vehicle with them for years to come, and highly recommended them for anyone needing fast, friendly, reliable and reasonably priced service.

Broke down on Mothers Day and AAA towed us to Mountain Auto. They were able to diagnose and have…read morethe truck back to us in two days which we greatly appreciated as we are just traveling through.

They charged me $685 to replace a wiring connector on the camshaft position sensor. I would hate…read moreto think what they would have charged if it were something more involved. Edit: Phil called in response to my review. See the attached invoice. I had already replaced the camshaft position sensor (a ten minute job), which was new. This did not resolve the code, which indicated the connection was intermittent. I had tested the connector with a multimeter, which indicated there was a bad connection at the connector. This was communicated to the service manager when I dropped off the vehicle. The technician stated that there was a broken tab on the camshaft position sensor, and they replaced the brand new part I had just installed. See the attached photo. That the tab could be broken without being filed off is highly suspect. It's a durable part. That the relatively fragile connector was damaged is more credible. In my opinion, as stated to the service manager, it was obviously the part that needed to be replaced. They replaced the connector, which again, I had communicated was the likely issue. They claim to have paid $110 for this part that I can purchase at Napa for $26. So in summary, I paid $685 to have them swap out a $26 connector. I can only conclude they're either dishonest or incompetent. Edit 2: Well Phil, now you're just outright lying. You did not show me the new camshaft position sensor you removed and replaced. Your technician did not perform any diagnostics, and ignored the diagnostic information I provided to you in advance. He just started swapping parts, AND overcharging for the time spent. Even if the sensor needed to be replaced, a $40 part that takes ten minutes to install, to charge me $685 is absurd.

great deal on replacing 4 tires on our old suburban while we were away from home traveling!!!read more

Service was a bit slow and communication poor (likely because it was a busy Friday), which was…read morefrustrating, but they went the extra mile and engineered a fix for a leaking tire sensor. They didn't charge us for the fix and we appreciate the hard work. Would give them 5 stars but we sat for 1 1/2 hours with no communication or idea why a "15" minute tire patch was taking so long.

I not only rate a business by service of the work but also kindness and sincere honest business…read morepractices. This place provides adequate work. However I would recommend staying away from this business as the owners, although seem very nice, they take NO ownership of mistakes. They allow employees to park in the same small area as all of their business trucks and Customers vehicles. If damage happens "it wasn't us". Even though the business parked my RV and was told you're all set to stay. I open my slides and the 1 employee that insists on parking next to my rv is damaged. Owners said "I didn't push the button to open the slides. You did". So now I get that bill too. There was about $2,000.00 more work to be done on my RV. I had that stopped. The owners don't see they just lost $2,000.00 today because they allow employees to park wherever they want, but I hope future sales from work too will look somewhere else.

These people made my wife drive from Albuquerque to pagosa springs just to deliver some parts and…read moreshe broken down 7 miles away from their shop, she called and asked if she can get towed or get some work down because they're the reason she broke down out here and they declined, they couldn't even pay her a reasonable amount for her troubles, some locals helped and said these guys are scumbags and it clearly shows, they couldn't help when they're the reason we got into this whole mess, stay away from these wannabe mechanics who can't have a reliable source for their parts. absolutely unbelievable

I wanted to thank the people at Holladay Auto Repair and share my expierence…read more I was on vacation with the Family traveling from Texas in our 2014 Ford explorer sport. I keep this car fully maintained and cared for. Prior to our trip I did the 120000 mile service changing fluids spark plugs and coils with motorcraft oem. Eyerything seemed good for the trip. After making the climb into Pagosa i noticed some random misfire. After parking for an hour when I went to start the car. It was missing so bad it would barely drive. I knew I needed a mechanic! I did some searching and went with a top rated shop I found online. When I arrived at my appointment he looked under the hood and said he did not have time to deal with ignition/ electrical issues. I was devastated and went on my way. Trying to think what to do. I went to a local auto parts store to get a replacement spark plug. They recommended holiday auto repair. Holladay was able to get me in the next morning. Shane, the owner, and one of the mechanics Will, were very receptive and told me they would diagnose to the best of their ability. I found them to be very competent caring and professional. Within an hour they had the coils and plugs out and it was determined that these were not OEM parts, but Chinese copies labeled as Ford Motorcraft. ( Amazon problem) They replaced all the plugs and coils, and made sure that the car was running correctly. All of this was done at a fair and reasonable cost with upmost care to my vehicle, my safety and my family. I personally highly recommend this shop to anyone and know that these people at Holladay auto repair have the best intentions. Shane the owner, has integrity and care for all of his customers. I know after being in the shop for three hours that his concern is quality work at a fair price but always keeping safety for the customer in mind. Some people don't realize how complex it is to be a mechanic and balance all of these issues. Your money and time is well spent with Holiday auto, I wish everyone the best expierence.

Scheduled a cooling system flush and service, was done on time and a couple dollars under the quote…read moreI was given. Staff were friendly and very courteous! Highly recommend Holladay!

Bryant and the team here did an honest and amazing job at fixing our unexpected coolant system…read morefailure as we traversed Southern Colorado. They were quick, kept me informed, and extremely fair in their rates. Other places might have taken advantage of our misfortune. So I am very thankful for their good work. (They even cleaned up the antifreeze that sprayed all over my engine compartment). Thanks No BS !!

From the owner: Quality automotive repair you can trust.read more