This is a family owned, Vehicle Repair shop. The couple who own it and also work every day in the…read moreshop, are so friendly and outgoing to everyone. We have continually had great service and excellent communication from this shop. The last time I brought my car in for a repair, they provided a complete diagnostic report with photos of the problem. They broke down all of their concerns along with estimates for each itemized repair. We have brought all of our vehicles in, and had nothing but great service. It's tough to get reliable auto work done in a small mountain town. But CT's has really come a long way, providing dependable repair work in a friendly atmosphere. I recommend this business to anyone who asks.

Excellent service for reasonable prices - I would recommend them to everyone (including family).read more

I limped my RV over with transmission trouble codes. They ran codes and checked under the rig…read more Wiped some oil off a corroded pigtail. Started to write up a service order and found parts weren't readily available and it would be a few weeks before they could get to it, so I'm looking elsewhere for a quicker fix. Very nice folks. Recommended Hutches in Aztec. 90 miles away. They'd tow me.

I not only rate a business by service of the work but also kindness and sincere honest business…read morepractices. This place provides adequate work. However I would recommend staying away from this business as the owners, although seem very nice, they take NO ownership of mistakes. They allow employees to park in the same small area as all of their business trucks and Customers vehicles. If damage happens "it wasn't us". Even though the business parked my RV and was told you're all set to stay. I open my slides and the 1 employee that insists on parking next to my rv is damaged. Owners said "I didn't push the button to open the slides. You did". So now I get that bill too. There was about $2,000.00 more work to be done on my RV. I had that stopped. The owners don't see they just lost $2,000.00 today because they allow employees to park wherever they want, but I hope future sales from work too will look somewhere else.

Joe is fabulous. I recently moved to Pagosa Springs and ran into a problem when getting my Colorado…read morelicense plates--an employee at another auto body shop broke the bolt holding my old plate in place. I ended up driving around with Colorado plates on the front and my old state plate still stuck on the back. Being new to the area, I visited several auto shops and received estimates ranging from $50 to $100, with no one feeling confident they could remove the broken screw. Then I found Precision Autobody & Collision. Not only did Joe immediately assure me he could fix the problem, but he took care of it in about 20 minutes--and didn't charge me anything. On top of that, he noticed that my plates had been installed incorrectly and took the time to put them in the proper positions. I'm so grateful for his honesty, skill, and kindness. It's a wonderful feeling to find someone you can trust, especially in a new community

I would not recommend this shop unless you can go without your vehicle for months and are prepared…read moreto manage all communication yourself. We were never contacted about delays and had to initiate all communication. Finally, after around 3 months of waiting and periodic calls we were told the waiting was for one headlight, because an OEM part could not be found. WE told them an aftermarket part would be fine as we just needed the vehicle back. In total four months went by before the car was finally ready. When we arrived, we noticed a four-inch crack in the windshield. When we brought it up, we were told it must have already been there, which was frustrating given the car had been sitting in their gravel lot for months. We were told to file a claim with our insurance instead. When driving away, the steering wheel was shaking badly due to the right front tire being underinflated (only 15 PSI). Shortly after getting the windshield replaced, we discovered the newly installed bumper wasn't even properly attached--no clips or bolts on one side. We had to bring the car back again. The owner said it should make us feel better that the technician who worked on the car had been fired. It didn't. Quality control should come from ownership, and ultimately, it's their name on the work. We were given a $10 gift card for all the inconvenience, which felt dismissive considering everything that went wrong. To top it off, a few weeks later we discovered the other headlight (not the one they replaced) wasn't even plugged in. Overall, this was a long, frustrating experience with repeated issues and poor communication. Proceed with caution.

Talk about service! Shannon not only got my tire changed with an expedited manner, he made sure my…read moretire was patch quickly at Les Schwab. I was on the road to my event in no time! What an amazing company going the extra mile (literally)!

Was in a bad spot with a broken down motorcycle fully loaded for camping. Outside of Pagosa Springs…read moreon route 84, it was nearly in the lane due to a guardrail. Jeremy responded and made the recovery and also made certain the bike was loaded and secured properly. His service was above and beyond. JR Towing gets the job done and done right.

Horrible service and I will tell you why I went in last December to get four tires replaced on my…read morecar. II did leave a great review at first until a week later I left to go on vacation and when I got a flat, not their problem, I was in the middle of nowhere. I went to change my own tire because I was in the middle of nowhere come to find out they did not put my personal property back. I have four locking lugs one on each rim and it was nowhere to be found in my car never to be found again when I called them to confront them. They didn't even say sorry the guy that I talked to said oh that sucks. That's not what you say in this situation they said they would talk to the mechanic he was out to launch. I had to call back three hours later still waiting for a tow. Never mind they said they were pretty sure he put it back in my car, thieves, untrustworthy horrible people do not go there.

Bought a set of tires for my dually pickup (6tires) $2200 worth. JUST TIRES. I was looking over my…read moretruck a few weeks later and noticed 8 lug nuts on both sides of my back duallys were snapped in half. Most likely from them not torquing the nuts down properly to spec. I was in disbelief on how dangerous this was and I hauling heavy loads! I could have been killed or killed someone else if my tire had come off. I took it back to fix my problem and was met with rudeness and frustration by the manager. Like it was my fault.! I contacted the main office and was met with the same attitude. They tried to charge me $300 additional for parts after they broke it! I told them I would not pay that . They threatened me with a lien on my truck. Nothing came of this fortunately. HOWEVER, I had to take it back a few weeks later because my rear main seal was leaking because of the damage that occurred from the loose lug nuts. They fixed it. Then I decided I would never return my business. NOW I was checking my brake pads because I noticed a weird noise and discovered my whole right rear dually rotor is broken in half!!!! I'm so unbelievably frustrated because this will now be thousands of dollars in repairs because of their negligence. I will be reporting them to the BBB. If not suing them for the damage that was caused to my pickup that has NEVER Had a problem before. The fact I could have been in a major accident seems to be this businesses least concern. DO NOT TAKE YOUR VEHICLE HERE EVER!!!!!!!!

Bryant and the team here did an honest and amazing job at fixing our unexpected coolant system…read morefailure as we traversed Southern Colorado. They were quick, kept me informed, and extremely fair in their rates. Other places might have taken advantage of our misfortune. So I am very thankful for their good work. (They even cleaned up the antifreeze that sprayed all over my engine compartment). Thanks No BS !!

I've Been a steady customer now for over ten years Always walked away feeling satisfied. Pleasant…read moreand knowledgeable staff always willing to work with you.. Great prices and quality product.

Had to snow blowers fixed here and Charlie was very reasonably priced. Appreciate a small town…read morebusiness and will continue to take our stuff there for repair.

CD brought his diagnostic know-how and a well-equipped service truck to my aide! I drove a…read more30-year-old motorcoach from Waco-area Texas to Pagosa Springs. My engine started the next morning in shutdown mode, a real downer indeed! I woke CD early Sunday morning and he arrived within 45-minutes. This is a third-generation-family-business, and CD quickly ascertained my 8v92 to be a two-stroker from his grandfather's era. He did not have a plug to fit my DDEC-II diag plug. But instead of closing the hood and driving away, he used his excellent skills to quickly assess that I had either a sensor or module-failure. He traced the wires as if he had wired it himself and found three suspect parts. Using old-school process of elimination, CD found my sensors to be good and my coolant-protection module failing. He bypassed the module and instructed me on how to carefully monitor the dash to watch for any potential of heating up. He advised that I climb Wolf Creek Pass in the cool of the day after a coming rain-shower. As he was leaving, he noticed a square-headed screw in my passenger-side tag tire. He had the tire off, repaired, and back on within a very short while. He provided information about my particular tires and advised driving patterns. He noted several positive aspects of my old rig and was generally complimentary when lesser mechanics might have condescended or refused my call because they "might not have the plug" or my favorite from Loves in Denton, "we don't have the wrenches to fit your bus!" I climbed WCP with no heating issues by following CD's recommendations. He told me exactly what grades to expect between PS and Leadville, and I found it to be just as he said. This morning, about 8 o' clock, CD called me to check in whether I had stayed in Pagosa overnight, and if not, had I had any trouble. I gave him the good report and told him I looked forward to doing business again. Protouch - Knowledgeable, responsive, professional, very well equipped, respectful - a very, very good experience.

CD Stood me up the first day for a trouble shoot and scan check engine codes. $200 hr for this…read moreservice. Ok. He came over next morning and I preceded to inform him of what the last three shops/mechanics had diagnosed. Several Transmission selonoid faults. I asked him if he had time and a lift or bay that could handle my 13k lb class C RV. None of the other shops could accommodate me. He rambled on about shop RV insurance. Walked to his truck and said to call a shop in Aztec. I asked him if he was going to check my truck. He said no . I asked why, he said "he prefers not to work with people who think they know more than him.". This stranded 74 year old full time Rver for 12 years was flabbergasted . Rude and Unprofessional. Not a nice person at all.