I bought a Groupon Voucher for Zoom 2 Laser Teeth Whitening Plus Air Flow Sparkle and Polish. Where do I start, I attempted to contact the establishment as I aslo wanted to have some bonding done on my teeth and arrange an appointment, the receptionist had an distorted accent that was almost impossible to decipher. I decided to call some days later hoping that I would have better luck, to my dismay it was the same person, he then abruptly dismissed my query saying " You need talk to dentist when you see him, I cannot make any appointments as Groupon is not really important, go on line", common sense should have told me to get a refund as the manner of which this establishment operates isn't comforting. I then proceded online to book my appointment, to my surprise appointments were only available Monday-Thursday 9am-12am, when the average human-being is at work, still I ignored my instincts and confirmed an appointment on Tuesday 9th April 2013 @ 9.00am. As it goes my train was delayed by 12 minutes, which made me late to my appointment by 16.5 minutes. On arrival I was told by a young man that i will be charged £75.00 for being late, or I have the option of getting my teeth polished only, but what really ticked me off is when he finished up with " YOU PAY £75 OR LOOSE £119.00". I was really upset and distressed at this point, I demanded to speak to someone in charge, and this was the worst thing i could possibly do, as a man who I assume is a dental practitioner came out and grabbed my arm out the single chair I was seated in" and attempted to physically remove me, throwing my hand-bag out the door shouting and verbally abusing me using racist slurs. At this point I was completely petrified and called the police, who came immediately, thank heavens.. This was the most unprofessional, horrible and disgusting behaviour I have ever experienced and I intend to press assault charges against that individual in particular and report this to trading standards. The ONE STAR rating is for the lovely female receptionist who tried to resolve the situation, thank you for all your concern. read more

At the start, I want to say that I do not work at Kensington Dental Spa (KDS). I got a voucher for teeth whitening from Wowcher and visited the practise as a direct result. Having read the reviews on this post after paying, however, I was very apprehensive about the treatment which I completed this morning. As mine was a different experience from some reviewers on here, I wanted to share it as well. Booking: I found the automated booking procedure straight forward without any complications and very efficient, in fact. I had no trouble either using it or with availability. Procedure: Again, I experienced no issues. I had a number of questions following the reviews I read and posed these to the dentist in person whom I believed gave me a sober, realistic and professional consultation. This included various options, including the home whitening system, but I never got the impression that I was subject to a hard sell. In the UK (and Europe, in fact), the 6% peroxide is an issue, but one set out in legislation and one we have to live with, unfortunately. There is no getting away from it, except if you use the home kit. As for the rest of the treatment, that was great as well. My teeth were cleaned thoroughly before the Zoom2 procedure was done. Having had my teeth whitened at full cost elsewhere previously, also outside the UK, I can vouch for the fact that the discounted rate did not translate to a inferior treatment. At least not in my case. It was exactly the same as if I would have paid full price with three repartitions of the procedure around 10 15 minutes each. In the end, it is what it is. I am happy with the results visibly whiter than before and without any pain. I do not want to imply that anyone that reviewed this before me did not have an unfortunate experience, but I hope my review brings a little more of a positive perspective, because I cannot complain about the service and value for money I received. read more

Ok, I'm just like a little kid when it comes to going to the Dentist. I just find it scary, yes , scary! And being 36 it is a bit embarrassing to ask my dentist to be gentle with me. Unfortunately this was an emergency so I couldn't really spend to much time choosing where to go. I had my back tooth chipped biting on a small rock during dinner. (And I won't name any names). As I was visiting family in Kensington, Kensington Dental was the nearest Dental Practice to my hotel so I went in with my urgent issue. I'm not used not to use my dentist, but I had no others choice as I was in pain (to say the least). I was greeted by the receptionist that took my basic details, luckily there was an available Dentist to see me for an examination. I explained my fear of dentists and he assured me that its all going to be ok (needless to say I trick it with a pinch of salt). Although I was with my eyes closed the whole time I must say that the treatment went smoother than I expected and with a minimum of discomfort (but that will always be the case). It took about one hour and I was on my way, numb but satisfied. After seeing different comments here on this site I thought it is only fair that I share also my experience as it was very much a good one. It will never be fun to go to the dentist, but if I do ever again find myself in London with this kind of an issue, I will be visiting this practice. Jordan B. read more

I had my upper tooth temporary crown broken a couple of month ago. It was a temporary crown that was done for me abroad whilst on Vacation. Me being terrified from the Dentist I waited and waited until eventually my gums started getting inflated and bleeding just around the tooth (I now learned it was due to food that got stuck where the crown has broken) which now started to create some real discomfort. As Kensington Dental is just around the corner from where I live i went to see Dr. Johannes Bantleon (http://www.kensingtondental.com/team/dr-johannes-bantleon/) . As he didn't have much time I booked in an appointment and came to see him a few days later. Throughout the whole process Johannes treated me like a true professional. He has explained to me each and every step stop and showed me the progress and got me to understand what is going on in my mouth. In order to allow for the gums to settle, he removed the old temporary crown and fitted another one which will be replaced with a permanent one once my gums are back in good condition. I have read many good reviews about Dr. Bantleon but this was first hand experience. No pain, no hassle and I was off the chair in less than 45min. I will absolutely recommend Dr. Bantleon to anyone I know! And will of course report back once my complete crown is fitted (maybe with a nice image of the complete work). Thanks you, Daniel. read more

I had my upper tooth temporary crown broken a couple of months ago. It was a temporary crown that was done for me abroad whilst on vacation. Me being terrified by the dentist I waited and waited until eventually my gums started getting inflated and bleeding just around the tooth (I now learned it was due to food that got stuck where the crown has broken) which now started to create some real discomfort. As Kensington Dental is just around the corner from where I live I went to see Dr. ohannes Bantleon. Throughout the whole process Johannes treated me like a true professional. He has explained to me each and every step stop and showed me the progress and got me to understand what is going on in my mouth. In order to allow or the gums to settle, he removed the old temporary crown and fitted another one hich will be replaced with a permanent one once my gums are back in good condition. I have read many good reviews about Dr. Bantleon but this was first hand experience. No pain, no hassle and I was off the chair in less than 45min. I will absolutely recommend Dr. Bantleon to anyone I know! And will of course report back once my complete crown is fitted (maybe with a nice image of the complete work). read more

I visited the Kensington Dental Spa yesterday to attend my Groupon deal of Zoom 2 Laser Teeth Whitening Plus Airflow Sparkle and Polish. From the moment I stepped into the consultant's room I was told that legislation has changed and the limit for the peroxide is now 6% so would only change the shade of me teeth by 1 to 2 shades!! He then said that I should purchase the home whitening kit for another £295 to get my teeth really white. At this point I started to feel disappointed even before the treatment had finished as it seemed that the deal I had bought was not as advertised. I bought the deal because the link that Groupon showed about Zoom 2 whitening said that teeth would be lightened by 7 to 8 shades, if it had said 1 to 2 I wouldn't have bought it. I feel like this deal was a complete con in order for Kensington Dental Spa to try and make more money out of you by pushing the home whitening kits for another £300! If you haven't used your Groupon voucher I would request a refund, you will be disappointed and you will be pushed into spending another £295 which isn't right. I think this is disgusting and I will be complaining directly to Groupon. read more

This place was an absolute disgrace. On my first and only visit this evening the female dentist struggled to take X-Rays correctly. She spent 20 minutes trying to get 4 X-Rays and could not work the machine correctly. I ended up having to help out after she dug the black strip into the bottom of my mouth causing me to audibly swear. I gave up when she couldn't get the 4th X-Ray after the 5th time of trying. I apologised and walked out. Was it the machine as she claimed? Rubbish. That should be dentistry 101 and I've been to a fair few dentists in my day! I told her that I had absolutely no confidence in her abilities not a chance i was going to let her near me with a needle or a drill. Good God, a lucky escape! Anyway, I'm going back to my old dentist in the West End. Fantastic professionals regretting going to this Spa. Should have stuck with my old dentist, even if it is a bit of a trek from where I live. And when I told the staff on the front desk, they looked as though they couldn't care less. Seriously un-professional all round. Oh and no toilet paper in the toilet at the Spa. read more

I was recommended to Kensington Dental Spa by a friend. Having had a great trouble in finding a good dentist in London, I became a patient of Dr Hanel Nathwani, two years ago. As dentist got to say he is a perfectionist, and very professional. After being a patient for a year he suggested to have my teeth straightened the result has been fantastic. I could not recommend the KDS enough. It makes the trip to the dentist an absolute pleasure. It is often hard to find an excellent service in London, in my view Dr Hanel and Kensington Dental Spa are the Rolls Royce of dentistry simply outstanding! I would recommend. Well, I never thought I would be giving a dentist a five star review but this one is fully deserved. I feel that I have finally found somebody I can trust. Believe it or not, I first discovered Kensington Dental SPA seven years ago just walking by and still I trust them and the results are spectacular. My teeth now look 100 times better already. My teeth looks now again whites and I feel smile again. If anyone is looking for a dentist I can't recommend them enough. read more

I would like to warn anyone considering having their teeth whitened DONt!! It's a total con it doesn't work and all they are trying to sell you is the home kit, I went there with my groupon voucher the place is very clean I must say the lady who dealt with me was pleseant enough but starting going on about that since October 2012 A new law has changed and the peroxide is only 6% which is actually stronger than before I have looked this up she then tried to sell me a home kit I hadn't even had my teeth whitened at this point she was showing me the colour of my teeth before and was choosing darker colours which I said no they are not, I went ahead when it was finished couldn't wait to get me out of chair and asked me again do I want to buy home kit she quickly show my new teeth I said they don't look much different she said that's ok the will look better in a few hours, they didn't I urge anyone complain to groupon if there is enough complaints they cannot ignore it I'm also going to return to the dentist and I am going to have it out with them I won't go quietly read more

So disappointed. I had saved up to get my teeth whitened (I'm a student). On the day someone threw themselves infront of the train ahead. I couldn't call ahead as I was the first appointment and they weren't open yet and when they did open I was underground. The result was I turned up 30 minutes late, but still with more than half my treatment time left. That I had already paid for. They told me to get stuffed basically and that they wouldn't refund me a penny. I had to stand there and really argue before they stopped being completely dismissive which wasted another 20 minutes of treatment time I had paid for. They said they wouldn't refund me anything but one of them would give me a really good sparkle polish or whatever it's called. Well don't bother yourself with that treatment because it made no difference whatsoever. They said because I'd bought it through a special offer I'd barely lost money anyway (still a lot of money to me). I was not given the opportunity to reschedule and the whole place was a stuck up scam. read more

Just been to the KDS and staff were very friendly & place was clean, purchased Zoom 2 Laser Teeth Whitening Plus Airflow Sparkle and Polish for £119 via groupon- I must say the procedure wasn't painful just uncomfortable at times as your in the chair for an hour, was put off at start as dentist said that as of 5 months ago, you can't have peroxide whitening done at a higher concentration than 6% peroxide now or something so some people don't notice any difference in shade after procedure ( not great for £119 price tag!) plus he kept saying if I wanted white teeth I must purchase the home kit I didn't take my purse as I didn't want to be forced to buy anything. The home kit was mentioned at least 5 times. Anyway am looking at my teeth and I've got to say they aren't much whiter, clean yes and i appreciate that and front 2 teeth seem brighter but rest look the same, certainly wouldn't pay that sort of money again. Nice place but shame procedure wasn't up to what i had hoped. read more

Hi everyone, although finding it hard to speak at the moment as I have just visited the Dentist, i can most certainly type :). I have just been through a very long and stressful period having one root canal and two implants done. Not a nice experience and not one I wish for anyone to go through unless you really really have to. Leaving local, I have had few treatment done at The Kensington Dental Spa (http://www.kensingtondental.com) in the past so i felt comfortable to undergo this treatment there. The implant involved two experts Dentist to whom I can only thank for being gentle and understanding (im not the easiest of patients, well, I don't think anyone is when visiting the Dentist.) I know it will take some time for the discomfort to go away but looking it now and being able to properly chew again was simply worth the few days of fists clinching on the dentist chair. Thanks to the team and in particular to Dr. Petros and Dr. Johannes Lorrena read more

Overall I felt respected and valued so If you want efficient, high quality, and knowledgeable service, Kensington dental spa is what you're looking for. You expect a professional business to be friendly and quick. My family has switched dentists a couple times because they didn't seem to know how to provide customer service or were just slow! Sometimes you need to get in and out in an hour, we don't all have 3 hours for a cleaning!! We all recently came to Kensington dental and were more than pleased. We've never met a team of people so engaged with what we wanted who got us through so efficiently, and were able to field our odd, random questions even after they explained the procedures. We've all been very content with the service provided and won't hesitate to make this our permanent dentist. If you want efficient, high quality, and knowledgeable service, Kensington dental spa is what you're looking for. read more

I was really impressed with the level of service that I received from KDS and I would definitely recommend them to my friends and family. I must admit, I was extremely nervous about the tooth whitening procedure and had my concerns, however my dentist very nicely explained the procedure to me and answered all my questions. I decided to go ahead with the procedure and Dr Bantleon was very professional and helpful throughout it, providing me with check-ups to see how my teeth were responding to the whitening process. Overall, my experience has been superb and the appointments were great as I could usually fit them in between my lunch hour. My teeth are now a lot whiter and I am very happy with the care I received under Dr Bantleon. He has been thoroughly competent and dedicated throughout my visits. read more

I stumbled on Kensington Dental Spa on the web while searching for a dentistry in my area. I liked what I saw, but I was hesitant since most practices showed stock photos rather than showcase their own. So, I decided to pay the facility a visit. It was nothing like I had expected. Not only were the photos accurate, the friendly ambiance created by the décor and staff was evident. Ushered into the dentist's room, I noticed how the tools and machinery were spotless, so I knew that I didn't have to worry about hygiene issues. Finally, when the dentist performed my check-up, I realised that my search for a good dentist was over. Not only was he friendly, but he was extremely skilled that I didn't indulge my childhood fears of the bad old dentist. I definitely recommend Kensington Dental. read more

although not a web savvy, i decided to make the effort and write a review. Dental issues can be an absolute nightmare and i have known my fair share of those. That is the only reason why i decided to dedicate a moment and share my experience at the Kensington Dental Clinic last month. I wont go through the whole treatment, this is not for an online review. But i will say that after visiting several dentists in my 45+ years in London after visiting Dr. Johannes im much more confident that there are still good professionals out there. Im sure this was not my last visit to the dentist and i really not looking for the next appointment (who does?), but at least now i have a Dentist that i know makes me feel confident. Thank you. Mr. Goldman. read more

Though I was only in town for a short visit, the team at Kensington Dental has made a great impression that I just had to write it a recommendation. When my tooth broke at the beginning of my visit, I was miserable. Not only was I in pain, most of my plans to tour the city were affected. Luckily, my guide told me about you, so I decided to give this a try. Despite my dentist being hundreds of miles away, I was taken care of well and the staff made sure that I was comfortable. Besides, knowing my way a little around machinery, I was impressed by the equipment your facility used. Definitely top notch! Now that I am back home and my teeth are in shape, I want to say thank you in case I haven't said it enough when I left. Brandon. read more

Ever since I was a kid, going to the dentist has been a big n- no for me. But all that changed when I had the chance to visit the Kensington dental practice. Its dental team is by far the most pleasant team of professionals I have ever seen. My experience with Dr. Sadek made me realise that going to the dentist isn't as bad as I thought it was. In fact, everyone provided me with ample comfort and guidance the minute I walked into the practice nursing my broken tooth. At first I thought it would be dreadful, but I hardly realised what went on when my tooth came out. I'm really glad I chose their service and have already planned more appointments to use a dental bridge to fill the extracted tooth's gap. read more

Last April I decided to make a consultation appointment with Kensington Dental for a Six-month Smile cosmetic treatment. It was the most pleasant and welcoming experience that I have ever encountered. Dr. Nathwani introduced himself and asked me about dental needs and expectations, answered all my questions patiently. He was so kind and caring. I was impressed with his passion and enthusiastic attitude about his practice and staff. It took four months only to complete my Six-month Smile dental treatment and now I love my beautiful smile and I am happy to share I receive many compliments. He is a dental artist. It is great to be associated with an honest dental practice with fair prices read more