Max did a great job. Showed me my options and we settled on a great fix. He was friendly and…read moreprofessional.

I had a terrible experience with precision garage Alex Zink, did not apply service to me, I need…read moregarage let down. Because it was suck and I did not want it to fall on no one. he told me he could not unlatch the other side of cable so he could let garage door down. He was very rude to me and other salesman on the phone. He said he could let garage down for $350.00, I was furious and would have taken one minute. He was asked to leave and he sped off. I could write more but I'm getting mad by the minute no star at all!!!!

Late on Christmas Eve (PST), my tenant called to say the garage door cable had snapped and her car…read morewas stuck inside. As an out-of-state landlord with properties in Akron, Ohio, I had no idea who to call, especially on a holiday. I reached out to 3 of the top 5-star vendors on Yelp and was literally on hold with one company while they "checked their database" for pricing in order to give me an estimate. That's when Mr. Keith King texted me back and said he could take care of it. Keith went straight over, despite having a nail in his tire, repaired the cable quickly, and charged a very fair price. No service fee just to give an estimate (which others were trying to charge), no holiday price gouging, and no hassle. He emailed me an invoice with a payment link, and that was it , easy and professional. Honest, reliable, and genuinely helpful. I couldn't ask for better service, especially during the holidays. Highly recommend.

Same day service on an emergency situation. Very reasonably priced and Keith did a great job…read moreexplaining what was wrong and what needed to be fixed and replaced to correct the issue. He made sure other components of the door were in good order and I will use them anytime I have a garage door issue or when i put in a new door. I highly recommend Neighbor Door.

I had a brand new smart system installed by Action. I have never once been able to get them back…read moreout to fix the terrible install. My sensors have never worked right which means I can not make use of the app and it's features. They also improperly installed a lock mechanism which caused $1,000 in damage that I had to pay to another company because Action wouldn't even come out lol. I am literally suing them because after I told them about the issues, without even looking at photos or asking a single question, told me I am out of luck. These people suck and you should call Precision out of Akron, they do a much better job. UPDATE: A manager came out to look at everything. While he was on site he was personally expressing that he realizes Action messed up but his hands were tied. So he called the owner Dino, and Dino denied all liability. I am now suing action door because they don't do the right thing. Beware.

RIPPING OFF CUSTOMERS ON PARTS PRICING AND ZERO ACCOUNTABILITY:…read more I began experiencing a problem with my garage door opener around Nov 2023, that is, sometimes it would not close with the remote. I called Action Door and they attempted to fix it, but the root cause was never identified. A week later I ran into the same problem again. I called them the second time and this time they hooked up a diagnostic tester and discovered that there is an issue with the circuit board (2nd attempt was on Jan 19, 2024). Now, why did they not run the test the first time to identify the root cause, I don't know! but I was prepared to have Action Door fix it since the reason was finally identified, hopefully. I asked how much, and the tech replied that there will be no labor charge (since they attempted once and failed back in Nov 2023), but part cost will be applied (which is totally understandable). However, they tried to rip me off by quoting me a price for the circuit board that is almost 200% more than what is currently being offered in the market. Multiple vendors on Amazon are selling it for $118 (see the attached picture), and Action Door price was $220 to $250. I showed the market price to the technician, but he was fixed on their price for the part. I informed the tech that I will order the part myself from amazon, and once delivered (Jan 20, Saturday), he can come out on his first available business day to install it. The technician returned to his van and called his office/supervisor and returned with a written summary of the Job order, which included the next service date for board installation (Jan 22, Monday). He also added a $50 labor fee for the upcoming service after his call in the van. Since I had already paid $50 for their initial unsuccessful visit from Nov 23, I had to dispute it. I called their main office in Hudson, the manager on the phone decided to increase the labor cost even more since I was not purchasing their overpriced part. I mentioned to him that the written service agreement provided by his tech states that the part will be supplied by customer and $50 installation charge (the reason why I called their office) will be applied. (see the attached document, "Service Required" section for reference). I understand that the manager who was on the phone with me was trying to compensate for the failed service visits. It costs money to send people out to customers site by the hour, but Action Doors' incompetence is not customers' responsibility. When I tried explaining to the manager, he ended up cancelling the upcoming service. I can conclude that Action Door cannot adhere to their written promises, and they lack honesty/integrity, especially when they cheat people on parts' pricing. They have lost me as a customer, and they have also lost my family and friends that are pursuing their business.

Upfront quick quote. Honest and friendly. Installed two garage doors and one door opener…read moremeticulously. Went above and beyond. I'm super happy with my new doors. 100% will recommend to friends and family.

Quick response price as agreed and excellent service. Cameron showed up as as promised and…read moredelivered beyond what I expect. Definitely recommended

Called them for what should've been a simple repair. Ended up waiting all day and no one ever came…read more When I called back, the lady just said "we're running behind." Never rescheduled, never heard back.

Called for help and got attitude instead of answers. The technician brushed off my concerns and…read morerushed out as soon as he could.

We called them when our garage door spring broke. We had called around and got quotes literally…read morethree times what they charged and/or companies that straight out refused to give quotes without coming out (and charging us). Their receptionist was professional and helpful, and promised us a call back (which was promptly made). They came over same afternoon, were totally up front with what they would charge us, and fixed it in about half an hour. We cannot recommend them enough.

We had 2 springs on our garage door break and when I called in the morning, they said possibly in…read morethe afternoon. At noon I got a call they would be out within the hour. They showed up and fixed the door all by 1:30 the same day! Great service. Very timely. Very reasonably priced. Jack and Jason are professional and care about doing the job right. I highly recommend them for any repair or replacement of your door. It's nice to deal with a family owned company that does it right

The sound of a garage door spring snapping is terrifying. Hearing Guy explain how he can fix it…read moreimmediately and it will only take an hour is the only way to regain peace. We really appreciated our repair guy, Guy's, patience, attention to detail, and willingness to repair the problem and not just insistent upon replacing the entire door. This is our first garage door repair and with the company service warranty I am not at all worried about any future needs.

We contacted Proactive Garage Door Repair on a Saturday morning 9/21/25, and they sent the most…read moreamazing pair of technicians I've ever seen work so quickly and efficiently, Plus, they pulled into our drive at 9:45 p.m. on a Saturday night! When Tom and Ben arrived, they introduced themselves with handshakes and smiles, and then Tom proceeded to not miss a beat: he roll on the ground under the partially open door, assessed the situation within minutes, popped up standing on the other side to explain what he and Ben were going to do. The door was bent, the track was bent, and several wheels were dangling. We, for sure, thought we had to replace the whole door. Not at all. In less than an hour, the two remarkably trained, seasoned technicians, had our door repaired with 10 new wheels, 2 new sets of cables, and 2 new metal corner door plates for an exceedingly reasonable cost! IT.WAS.AMAZING! My husband and I couldn't thank them enough. We went turned in for the night relieved to have the garage door repaired in less than 24 hours after the mishap, and thrilled to have been so well taken care of by Tom and Ben and at such an affordable cost. I HIGHLY recommend this company and be sure to ask for Tom and Ben!