Highly recommend this company, they respond within 24hrs and professional service…read more Building a home and needed a 120gl tank, they were able to get me on the schedule and knocked it out in a couple of hours. Prices are very reasonable and I will be using his services for future add-ons. Seeing the negative reviews, the service I got was no where close.

Very busy business but excellent to work with when I needed a 500 gallon propane tank. Sent in…read morepictures to make sure the area was suited for the tank. Shay was professional and was able to deliver in about a week. Competitive pricing and friendly. Would recommend this business.

PacWest was GREAT. They were "forced/priced" to "retire". Suburban Propane's 1st story was PW 'went…read moreout of business' & SP had 'taken over' all PW customers. Their refill quote in February was triple the price of propane at gas stations, due to my 'low consumption'. I told them to pound sand and make an appointment with me for tank removal. They sent several tank rental fee letters with past due charges; with no proof of ownership, no past, current or new contract, nothing but a bill; 5 red flags. I called again to refute the charge & they said tank removal would cost me $150; 50% more than a year of rent conveniently. I should send them a past due STORAGE fee. This is America and I will choose who provides my services. They did not acknowledge my first conversation, their story NOW was PW owner "retired"; red flag! Past due charges after I refuse any business with them and tell them to retrieve the tank! SP does not own that contract u had with PW. Shop around. Buy a 60 gallon tank or two and fill at a station. Have a handyman assist. SP's practices will have you paying 2 to 3 times or EVEN MORE than necessary. They downplayed all their negative reviews; red flag! THIS IS AMERICA & unfortunately capitalism can mean the big invisible corporation will force the 5 star local businesses out & jack prices up each time they gobble up another. Self Protection is what SP should stand for; BUYER BEWARE. Thank goodness for YELP! I was lucky to have read up on SP. The sound of my head popping out of nowhere land was LOUD. Do not say yes, do not sign, do accept propane, do not pay for rental or removal I to a company you did not contract with. Ask them to remove your info from your records. Record your phone calls with them, at least take very good notes. Happy & Safe 4th to all; FREEDOM!

super easy process to connect and hook up to our new to us home. The rep explained everything…read moreclearly and was able to get someone out within a few days to fill up my tank. They also installed a wi-fi receptor to inform me and the company when my tank gets to 20% and someone automatically comes out to refill. couldn't ask for better/easier servicing.

Ive been going for 4 years now.. the outlet next to the Tacoma. address is 1302 Puyallup Ave…read more Actually, its a self serve. at the CFN. They've always had fuel. However once, the pump wasnt working. I had to go to the Tukwila location. another self serve. My vehicle run on propane. If you EVER need to go to the CFN location. Keep your head on a swivel. The homeless and druggies are everywhere. Never any paper for receipts. need to take a picture of the screen at the pump.

I have kept getting large bills for delivery of propane from Blue Star. This is for one single…read morevery small free standing, fairly new, propane stove in a very small cabin that has literally been unoccupied since late August 2024 and the thermostat has been set at 55 degrees from August to March 2025 (now, and continuing). When I saw the bill via email on 2/13/25 that Blue Star was going to be charging $266.18 automatically (we have auto pay), I emailed and told them to stop service until this could be explained to me. Instead, they charged this amount and then in March 13 I received yet another bill for $444.82!! How can this be? It seems to me they would care to go over all this with me as requested, rather than simply just continuing to charge me automatically again and again. I trusted Acme when they owned the company, but I do note trust Blur Star.

Stopped in to Pacific Welding Supplies very briefly for my husband. We needed the CO2 container for…read moreour kegerator refilled after it ran out. The place was very easy to find and the parking lot was big. There's an office across from the store, but the store is labeled clearly so there's no confusion. Employees were nice. I was in and out in about five minutes and it only cost $20 for a refill.

Yesterday I needed a part for my TIG welder that I assumed wouldn't be available locally. Central…read moreWelding had the part and went out of their way to get me back to welding!

The delivery and customer service system here is very inconsistent and, honestly, unacceptable. The…read moreexperience completely depends on who the driver or customer service representative is that day. Some staff members are very helpful and give great advice, but others provide terrible service. For example, one driver called less than 30 minutes before arrival and then knocked for barely a second, even though the doorbell is clearly there. It's almost impossible to respond in time. When we called customer service to report the issue, the representative didn't seem to have a basic customer-service mindset. Instead of listening, she argued as if she had been there with the driver. We actually have a door camera that records the interaction, but she insisted this level of service was "normal." There needs to be a consistent service STANDARD. Right now the quality varies too much depending on the person you deal with. Management should address the poor performers instead of letting it continue.

Their customer service is terrible. It doesn't matter if you send email with attachments with…read morelegal documents, because when you inquire if they've received them, you won't get a return phone call. If you actually get ahold of someone, they will pass the buck and say someone else needs to handle that, and then you never hear back from anyone. no rational reason why whoever handles legal documents cannot simply handle updating an account file. You can call any of their phone numbers during normal working business hours several times during the day, and they don't answer. It goes to voicemail that never gets responded to. And of course, you will also have to go back to your own job and wait for them to do their job to figure out what to do about any minor issues you might have with your account. All I've been trying to do is understand why they say their letters sent to me got returned to them, while I already confirmed that they have the correct address, as well as ensure the letter of credit has been processed. And they never even contacted me via email or phone to let me know their mail was being returned to them. I guarantee you if I ran a business like this, I'd go bankrupt. But I guess it doesn't matter because they're the only ones delivering propane, so they have a monopoly.

We came for a propane refill. The service guy ran out immediately and quickly unloaded our 3 tanks…read morewhich we appreciated. I was prepared to have to ask someone to come out and then also wait for their service, but that didn't happen. This was a great service experience.

I stop here for propane tank refills. They are always prompt and courteous. They also round down…read morewhen it's between numbers, so 2.35 gallons becomes 2.3. Their price is also much lower than what I see posted at Uhaul.

The worst. Dishonest and rude. They talked me into a 120 gal tank, that I (found out later) did NOT…read moreneed and then charge me a monthly fee for not buying enough propane from them! Do not trust these people.

This is hands down the worst organization I've ever dealt with. The customer service is atrocious,…read morefollow-up is nonexistent, and the billing process is a nightmare. I originally started as a customer with Pac West Propane, which was absolutely fantastic--but then Suburban Propane acquired them, and everything went downhill. If you're considering this company, do yourself a favor and look elsewhere. Avoid at all costs!

Always my go to place when I need to clean the garage and have enough weight of waste to get ride…read moreof. Mike has been there for a bit and is easy to deal with. It always seems they have customers and even do hitches.

Went here for propane, was told my tank was not certified despite being filled at multiple uhauls…read morein recent months. While I tried to explain the basics of different propane tanks to the young tech, he decided to call his manager and get rude. I cut my losses and the Uhaul in Burien helped me out right away! Go to burien and hopefully uhaul will put new management / staff here to restore the rating.

Ever since they switched to a new billing process about a year ago things have been terrible…read more Invoices are sent super late and even when paid within a day they will still hit you with late fees. Not sure if that's a way to generate extra revenue but we have cancelled our account. Plenty of other propane delivery companies out there! Good bye!

"Customer service" is supposed to be about offering service to the customer, correct?…read moreFor the very first time, after being faithful customers for 23 years with this company, we ran out of propane this morning. Upon calling to find out why our service was stopped, my husband was actually yelled at by the first woman he spoke with. She treated him as though he were a delinquent, trying to scam her! Their mode of business/payment is...they fill the tank, then leave the invoice on a doorknob. Ours had been left outside on a rainy November day on the ground next to a door we rarely use. So the payment was very late. Upon discovery, my husband called immediately and made the payment. He was told that this would not interrupt our service at all. Then they thanked him for making the payment. Today he had the phone on speaker, so I heard the entirety of the conversations. He was so very patient with this woman's' unprofessional attitude. She was rude, disorganized, disrespectful, repeated herself multiple times, and when she didn't like a question he asked, she just raised her voice to get him to stop speaking. The second woman he spoke with was SO condescending it was ridiculous. She kept repeating things very slowly as if he wasn't understanding what she was saying. I might add...my husband is a very successful businessman who has dealt with the public and bookkeepers for 40+ years. He's extremely sharp. He was asking an entirely different question. But she just kept repeating her answer to the previous question. Both these women have absolutely no business being in customer service. We are business owners ourselves. My husband said if our employees treated our customers this way, they would be fired. They told us because our payment was so late that we no longer qualify for their automatic refill program. Now we have to request a refill, then be home when they come to refill, and pay them on the spot. We asked why they don't let people set up automatic refills and payments with a credit card. We received no satisfactory answer. But they did take my husband's credit card out of their file and charged him more than they needed to, before they would send a driver out to fill our tank. I know, I know. It doesn't make any sense at all. This company sort of has a monopoly on propane services around here. I guess that's why they don't really seem to care much about customer service, even to people who have been faithful customers for over 23 years. I will add this: my husband called again and spoke with a gentleman I'm sorry I don't know his name. He took care of things immediately. I won't go into all the details, except to say this, HE should be running their customer service department! Believe it or not, I have actually left out details about the extra fees the women tried to charge us, along with all the rather insulting comments they gave my husband about missing a payment. I would just say if you call and a woman picks up the phone, hang up and call back and hope you get the guy!