1. Kern Marble and Granite

1. Kern Marble and Granite

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Lancaster, OH

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Kern Marble and Granite

2.8 (4 reviews)
Open 8:30 am - 5:30 pm

Services - Kern Marble and Granite

Countertop installation

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7 years ago

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Kitchen Solvers of Columbus

Kitchen Solvers of Columbus

4.8
(13 reviews)

Update 3/10/2026 I reached out to Brad Hulls at Kitchen…read moreSolvers when our beautiful and well loved kitchen suffered water damage last fall. Brad and the Kitchen Solvers team had remodeled our kitchen nearly eight years ago. We loved the look (timeless), and the way our kitchen worked for us, and had recommended Kitchen Solvers to many friends and neighbors over the years. After the flood, we faced restoration work, and after frustrating delays, and conversations from "restoration services" that said they could "come close" but actually left more damage in their wake, I stopped crying and decided to call Brad to see if he would be willing to take on this job. Brad came out quickly, took careful measurements, and said "I think we can fix this." Rather than offering "maybe" and "close match," he was able to rebuild and replace missing cabinets and trim strips with exact matches on the finish, while protecting what remained of our kitchen. Throughout the process, Melinda in the front office fielded numerous texts and questions from me promptly, with both precision and good humor, and kept me updated on all scheduling. Every person who came through our door during this process was highly skilled, on time, polite, professional, and respectful of our property. Our lead technician, Tannor, and the Kitchen Solvers team made everything fit seamlessly, updating and finishing everything so that it looks exactly like it what it looked like - and actually works better than - it did before disaster struck. Tannor took extra time at every step of the process to make sure everything was adjusted perfectly and looked great. He addressed every concern, and went above and beyond, finding replacement parts that I thought couldn't exist. If you are considering a kitchen makeover in these difficult times when parts availability and shipping issues are unavoidable, consider this: from start to finish, you truly cannot ask for more reliable, professional, and respectful humans to be working in your home every day. I am grateful that Brad was willing to take on this job, and delighted with the results. Thanks to Kitchen Solvers, we have gone from ruined wreck to a beautiful, fully functional kitchen.

Our experience with Kitchen Solvers Columbus began with high expectations, largely driven by their…read morestrong public reviews and a positive showroom experience. Unfortunately, the actual execution on our job did not live up to that initial promise, primarily due to the foreman assigned to our project. Throughout the renovation, it consistently felt as though the foreman's focus was on finding shortcuts and minimizing work rather than delivering quality craftsmanship. Several specific installation and oversight issues highlighted this lack of attention to detail: * **Hardware Alignment:** Handles were installed noticeably crooked and not perpendicular to the floor (fixed, after our complaint). * **Cabinet Quality:** Visible imperfections were left on the new cabinet doors (fixed, after our complaint). * **Countertop Measurement Errors:** The new quartz countertop was incorrectly measured, though fortunately, the quartz supplier stepped in and made it right. Oddly, a cheaper fix was rejected by the foreman. * **Molding Repair:** Molding damaged during demolition received a very sloppy paint job. What troubles us most is that we are continuing to discover additional issues after the fact, including a hairline crack in a tile that undoubtedly occurred during the poor replacement of the damaged molding. While there are clearly good professionals working within the firm, the foreman on our specific job seemed intent on cutting corners, and we are ultimately paying the price. ----- Would you like me to adjust the tone of this draft, or perhaps help you compose a formal complaint email to send directly to the business management regarding these latent tile and cabinet issues?

Kern Marble and Granite - countertopinstall - Updated July 2026

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