My Problem: Last Thursday, I spent $100 to find out my 10…read moreyear old Trane compressor fried. The starting repair costs would be almost $4,000, however my usual HVAC company said the whole thing needed replacing. AWESOME! Just what I wanted to hear when we're expecting a foot of snow. Even better, he said Trane didn't make a model anymore that would fit in the existing closet. Solution: My Dad just had his entire system and duct work replaced about a month ago by Larry & Sons and they did a great job. So he told me to call them and see what a new system would run. Moe, the Sales Rep, came out that afternoon. He said he could fit a new system with the base models and the high efficiency ones. After going through the house, seeing what I had, didn't like currently, and what I wanted to have, we decided on one of the high-efficiency models, and got a final price worked out. Moe said they'd be here at 8:30AM on Wednesday. Problem Solved: Wednesday, right after we got a foot of snow, they showed up at 8:30AM (exactly) and went to work. They even brought in several heaters for me. These guys went above and beyond in every aspect of their work. They managed to do what Trane said wasn't possible. That evening, the foreman came up and told me they would have to come back and finish up the next day. They made sure we had plenty of heaters and cleaned up after themselves. Considering they'd been installing an all new system, in the freezing cold, and trudging through a ton of snow, you couldn't tell they'd been there. The next day they showed up again at 8:30AM promptly to finish. When they finished, they walked me through the house to make sure I was completely satisfied with each segment. They'd taken away all my old stuff. They'd dug my old cement pad out, where the outside fan sat, and built a new beautiful pad with about a foot of edging all the way around, surrounded by thick wood border. Next he showed me where they had installed some of the pipes and wires along the side of the house. It was well placed, and they even put a casing over the whole length that matched my vinyl siding. Then he showed me the closet where the main unit is. I couldn't believe my eyes. They'd removed all of Trane's equipment and connecting ducting. It looked like a laser had just gutted it and everything was new. He showed me how to change the filter, and where there was a light that kills anything that makes it through the filter. He showed me the return vents they enlarged upstairs to move the air better. Then he programmed the new LED thermostat, while showing me what he was doing so I could change it if I ever wanted. He turned the new system on and it was blowing nice and strong air; you could barely feel it before. The outside unit was just humming quietly. The past four days have been an amazing difference. The fan automatically adjusts how much air to push. It's even learning how long it takes for the temperature to change so when it comes to a time it's supposed to change (like being warmer in the morning), it actually starts the change gradually so it uses less power, and less noise. I'm sorry for such a long review, but I've never felt that just "It's great!" gives me any useful information. Larry & Sons did a fabulous job for my family. They put down floor protectors and wore booties over their boots, so when they were done, my house looks the same... plus a lot of well installed equipment.

I was disappointed with the lack of transparency regarding pricing. When I initially called, I was…read moretold the consultation fee would be $50, and that if we had multiple issues within the same category, we would only be charged one consultation fee rather than separate fees for each concern. We specifically called because our electric water heater had clearly caught fire. We even had photos showing the damage, so we weren't looking for someone to diagnose that it had burned up--we needed help with replacement and recommendations for the underlying tank issues. Instead, we were charged for a plumbing diagnostic, a water heater diagnostic, and a water sampling test, bringing the total to $150--three times what we were originally told. At no point before the technician performed these services were these additional charges explained or approved. I understand that diagnostic testing and water analysis have value, but customers deserve to know the costs upfront so they can make an informed decision. Clear communication and transparency about pricing would have made this a much better experience.

Strongly recommend this company…read more As a realtor, we constantly seek quality, responsive, and trustworthy contractors to help our clients. Recently, my clients have had some leak issues on their newly purchased home. On both occasions, RT Services have responded immediately and made sure my clients issues were addressed, RT Services is on my speed dial for Plumbing and HVAC services.

Appointment between 11-2pm. Showed up 1:45 pm. Two young techs - neither one was a senior tech. It…read morewas a simple estimate for repluming a kitchen sink and another pipe that needed blown out? Anyhow quoted over $2,000. Therefore, it seems the price is outrageous. According to the guys, they follow code. Well, duh, all licensed professionals do so. Anyhow, not pleased!!!

Dave and his assistant installed a new bathroom sink with new plumbing installed from the basement…read morearea in Hagerstown, Md. Their work was top notch. They completed the work professionally and in a timely manner. They cleaned up their work areas completely when finished. They were also very courteous with the elderly homeowner. Recommended!

I had Dave come do 4 things. He came with his adult grandson. They did a great job at a reasonable,…read morealbeit typical plumber, cost. Recommended.

I had such a great experience with this company. Mr. Doug…read morecame in and told me exactly what could be done did not fast talk me or show me things I wasn't interested in talking about. Very honest and kind man also on time and got the job done efficiently. I am happy with repairs and will definitely use in future and highly recommend.

I have used their services for almost 10 years. Great service, with fair pricing. I recommend…read morethem to anyone who asks.

This guy (Nate) from Roto-Rooter rocked and was very polite! Came out on a Sunday to help my buddy…read morefix his clogged drain pipe. He was also prompt to notify of his arrival eta the day it was scheduled. He worked on the line non-stop for hours and the clog finally broke free! THANK YOU! He also had a plan B in the works if this snake attempt failed. Although it wasn't my house, I thought Nate did a great job! And from what I understand, if it gets clogged again within 3 months of service, the guys will come back out and re-do for free! I thought that was comforting to hear and a great guarantee! Thanks Nate! I give the company 5 stars!

We thought we needed a new water heater, they installed new thermostats & coils to old one to…read moreessentially rebuild it. The rebuild was a third of the price of new heater. They could have pocketed the extra cash for a new heater instead of being honest. Also repaired a small plumbing issue we had free of charge as it was a quick fix. Compare their honesty to Larry & Son's conning ways!

Fast and efficient ! Also charged about $200 less than the…read moreother bids I received. I highly recommend J&M!

After a wind storm did some damage to a gutter, I requested a quote on Yelp. Justin was very…read moreresponsive and was able to schedule me for a service call that week. He and his coworker showed up a few minutes early, were very friendly, and took care of the repair quickly and cleanly- it barely looks like there was ever an incident there. And the charge was exactly what he told me on the phone. I was impressed and would definitely use them again.

From moment one Art's Plumbing was accessible, informative, affordable and skilled. They installed…read morea water softener, a whole house water filtration system (which were scheduled) and also helped us by unclogging a kitchen/laundry line that coincidentally got clogged a day before their scheduled visit. Dustin is an amazing professional, highly skilled and patient to deal with all my questions. I gladly give them 5 stars and strongly recommend you contacting them if you need an excellent service delivered to you place.

very professional. Found the problem fixed it. Could not ask for a better job. These guys are great…read moreI recommend them highly. My water heater had a leak kept tripping the circuit breaker. Parts were still under warranty. They got me exact same one that I had. Took out the old one put in the new one wonderful. Could not be happier