Save your money -- Kevin Jewelers does not stand behind their products or their customers. I spent nearly $400 on several pieces of jewelry for Mother's Day, including a ring I thought would be something special. Just two months later, the entire top half of that ring broke off -- it looked like it was never even properly soldered together in the first place. I brought it back with my receipt, expecting them to stand by their work. Instead, the manager was rude and dismissive, accusing me of damaging it myself instead of acknowledging it was clearly a manufacturing defect. His only offer? He'd "fix" it -- but only if I paid more. Why should I trust them to fix it when they didn't build it right to begin with? It's clear they know their jewelry won't last -- that's why they push you to pay extra for their coverage plan. If their quality was decent, they wouldn't need to nickel-and-dime customers to cover basic defects. I took the ring to a jewelry repair store, and they confirmed that the ring was not properly soldered in the first place. Kevin Jewelers is a gamble. The money you spend means nothing when their products fall apart and you get blamed for it. Find a jeweler that actually cares about quality and treats customers with respect. I won't ever spend another penny here -- and you shouldn't either. read more

Kevin Jewelers - Silver ring without solder - Jewelry Near Me - Cerritos, California

This has been my family's go-to jeweler and we received nothing but the best service from Guillermo and Raquel! If you have been searching for any jewelry, I highly recommend stopping by Kevin Jewelers in Cerritos. These two will go above and beyond to help and serve! read more

Kevin Jewelers - Jewelry Near Me - Cerritos, California

I bought a heart shape earrings for $450 then I tried it at home abd doesnt look good on me , i came back to return it and exchange but they said i just find something else , i find a lesser value but they did not give me refund even the value is lesser because i look at it before i choose the heart shape, I've been a customer for more than 15yrs and im not happy to come back again to buy. read more

7/26/2923 @1300. I had a pleasure meeting Raquel at Kevin Jeweler and she helped me pick out some earrings. I will be back for a chain. Very reasonable price as well. read more

Kevin Jewelers - Yellow Gold 10k - Jewelry Near Me - Cerritos, California

Terrible service!!!! I never recommend it, They do not honor the warranty and make a thousand excuses!!!

***STAY VERY FAR AWAY*** Kevin Jewelers does not stand behind there products and services. I have take my wedding ring back three times for repairs. The first two times they repaired at no cost, and the third time the ring was sent offsite and they are attempting to charge me. They have kept my ring for several months and customer service will not return an email of phone call. read more

Jazlin helped us out and she was very helpful, friendly, and not pushy. She helped my fiancé and I buy our wedding bands and made the experience very pleasant. We would recommend asking for her if you come here ! read more

My husband bought me my marriage ring here at Kevin's jewelers .... Everything was fine along with the paperwork that goes along with the purchase of the ring With that being said ,a few month later of wearing my ring i noticed the ring was scratchy on one side and it was irritating my skin and also the sides of my ring was 2 different styles which I did not like . I took the ring back to the store where I bought it ,to see what could be done the MANAGER was not helpful he had an attitude when I was explaining the issue I was having with the ring and apparently he didn't feel anything scratchy on the ring but proceeded to send my ring to "fix" Weeks later I picked up my ring and this tall skinny girl with long black hair I don't know her name seemed bother like she didn't want to help me I asked her if they were able to fix my ring and she replied with a nasty face and said "yes " I got home and took a look at my ring to see if they really did fix it ... and to my surprise they DIDNT FIX IT ... so here I am coming back to the store and the tall skinny girl with long black hair was just picking at her head and show no interest in helping so this other lady came and I told her that my ring was still scratchy and the sides were uneven and the sides of the ring were not the same style So she goes and gets her manager ROBERT the mean rude guy he comes and tell me " WE SENT IT TO FIX THERES NOTHING ELES THAT CAN BE DONE" like how the FUCK is there nothing eles that can be done ?????? He suggested if I wanted to change my ring like no stop being a lazy man and there's always a solution to everything so I left unhappy with my scratchy uneven ring because according to the manager ROBERT no one could do something to fix it ,what a BULLSHIT AS STORE and also there's no REFUNDS so DONT SHOP HERE TAKE YOUR MONEY SOMEWHERE ELES when a store doesn't offers refund is because there merchandise is TRASH and they just want to keep your money at least they should've fixed my ring since there's not refunds WONT BE SHOPPINH HERR EVER AGAIN read more

Kevin Jewelers - Uneven sides - Jewelry Near Me - Cerritos, California

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Thank you Raquel Zafra for helping me tonight! I loved this set and I can't wait to wear them! read more

Kevin Jewelers - Thank you so much Raquel Zafra for helping me tonight! It was an amazing experience 3 - Jewelry Near Me - Cerritos, California

Update on my review So someone from Kevin Jewelers reached out to me regarding my review the area manager Fidel when I tell you this man really took care of me and the situation please believe me. First of all he offered me a brand new ring after making an attempt to fix the original one then I decided to open up my own account Fidel gave me the best deal with 75% off for Mother's Day and gave me 5 yrs insurance that was included I didn't have to pay also no down payment on my purchase I can't believe that he made sure I was satisfied and happy. Also I wanted to thank Jesse at the Long Beach store who handled everything with no issues and with excellent customer care Again thank You both so much. read more

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I came today not knowing what I wanted and I was approached a beautiful lady named Raquel and gave me an amazing deal. I ended up walking out with a new piece and I love it! Thank you Raquel read more

Kevin Jewelers - Jewelry Near Me - Cerritos, California

I was shopping for my mom's birthday abd needed recommendation. Raquel was very helpful and friendly. She helped me pick this gorgeous gift for my mom. read more

Kevin Jewelers - Citizen watch for women - Jewelry Near Me - Cerritos, California

I was helped by Raquel Zafra and she was amazing! She took care of my best friend and I, showing us everything we wanted and providing a really great price for what we both bought. Look for her when you come here, promise she'll take care of you very well. read more

Kevin Jewelers - Jewelry Near Me - Cerritos, California

My fiancé and I were at Cerritos MAll just to meet up his niece. Then we were strolling around around the mall. I told my fiancé to go inside the Kevin Jewelers store and he agreed. We just looking around to see but ended up with our engagement rings. I was so happy and omg couldn't explain that my boyfriend proposed me!!! I forgot who my advisor / sales assistant name, she was nice but kinda pushy when it comes to sales. Well she was very patient with us that's a plus and she offered me to try it all the ring styles. I knew excatly what I want but I just wanna try first which shape suits me best. I prefer oval or square cut not the round one. And I fell in love with the ring I got which kinda different. Its three colors which add uniqueness. I'm so haPpy with the purchased . Also I picked one ring for my love one exact same style which has 3 different colors and lots of blings of course. read more

Kevin Jewelers - Engagement ring, wedding rings, diamond - Jewelry Near Me - Cerritos, California

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Raquel is the best! She gave us a great deal on wedding bands. It goes so well with my engagement ring. We will definitely be coming back! read more

Kevin Jewelers - Jewelry Near Me - Cerritos, California

My husband has been planning to upgrade my wedding ring for some time we happened to stop by not knowing what to find. I was approached by the beautiful Raquel, she was such a doll to work with. She was not pushy about the sale but was willing to work with us. She ended up giving us the most amazing deal- not only did I get my upgrade but my husband got a gift as well. Highly recommended! This place is a go-to for your fine jewelry purchases! read more

Raquel made this experience wonderful. She was attentive to what we were looking for! read more

Kevin Jewelers - Raquel made this experience wonderful!! - Jewelry Near Me - Cerritos, California

The manager Robert is great goes above and beyond has helped me with my ring and my husband ring and every time I go in his help is always amazing I appreciate the respect and and attention he gives, Goes beyond and above so thank you so much for Ur help and the amazing customer service you provide beyond satisfied customer looking forward to my upgrade next Dec. I will be coming back to this location because of Robert Ty. So much. read more

I love this Kevin Jewelers!!!! SPECIAL THANKS TO RAQUEL ZAFRA of Course!!!!. She Guaranteed me Approval by the Bank and Made sure that i could help give my son a Wonderful Birthday Gift . Thank you Again RAQUEL. read more

Kevin Jewelers - Thank you Raquel Z. Your the Best!!!! - Jewelry Near Me - Cerritos, California

I came here couple minutes ago. The lady that assist me is really RUDE. I ask for authenticity and they can't tell if that is real or not and told me to go and find somewhere else. What a Bitch! I don't recommend this Store they might be selling fakes. I bought my Diamond at Ben Bridge they are the most Professional Jeweler in Cerritos Mall and can provide authenticity certification. read more

Kevin Jewelers - Jewelry Near Me - Cerritos, California

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Got a good deal at Kevin's Jewlers! Raquel gave me such a good deal!! BIGG DISCOUNTTT read more

Kevin Jewelers - Got a good deal! Raquel helped so much!! BIGGG DISCOUNNTT - Jewelry Near Me - Cerritos, California

I highly recommend this Kevin Jewelers inside Cerritos mall. The service me and my fiancé got was beyond my expectations. All of the staff were so friendly! I would recommend Raquel Zafra at this location. She was very patient with us while we picked out the ring we wanted and made our experience as smooth as possible! Thanks again! read more

Kevin Jewelers - Jewelry Near Me - Cerritos, California

Raquel Zafra knows how to work some magic - she gave me a great deal on this beautiful bracelet. I've never bought an expensive piece of jewelry and she really walked me through the process. If I ever need anything in the future she is who I'm coming to. I'm very happy read more

Kevin Jewelers - Men's braclet - Jewelry Near Me - Cerritos, California

We were looking for rings and Raquel Zafra was very helpful and patient. She's very friendly and even gave us a good deal. We're happy we found the right one we were looking for! Highly recommended. :) read more

Kevin Jewelers - rings - Jewelry Near Me - Cerritos, California

Raquel Zafra was very nice and helpful! She helped me find a Christmas gift for my mom. I highly recommend stopping by here if you're still looking for a gift for a loved one or even yourself. Will definitely be coming back. :) read more

Kevin Jewelers - Gold Chain - Jewelry Near Me - Cerritos, California

Wifey wanted to go shopping and left with this..... Can't believe how Raquel Zafra's unbelievable customer service is towards my wife and mother-in-law was. She treated them with respect and very nice all through out the stay. All their question were answered and explained everything clearly. She treated us as family and will definitely come back. Thank you very much Raquel!!!! read more

Kevin Jewelers - Jewelry Near Me - Cerritos, California

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Walked in the other weekend to see some chains for my husband and was immediately welcomed by Raquel, she was super sweet and answered every question we had. I have gone to other locations and can honestly say this is the BEST. This place is the spot to get your jewelry. Especially with help from Raquel, she was absolutely amazing! She was very easy going and didn't seemed bothered by all of my husband's questions and wanting to see everything. Overall we had a great experience and will definitely be returning for future purchases. Thank you Raquel. read more

I went with my mom to buy a ring Raquel Zafra was very helpful and help my mom in buying her dream ring. She even give us big discount and her custumer service is beyond superb. We are definitely going back. Kudos to Rachel and all the staff are very helpful. read more

Kevin Jewelers - Jewelry Near Me - Cerritos, California

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Spent an hour trying to decide on just the right ring to buy my girlfriend within my budget. RAQUEL ZAFRA was such a huge help. She was so patient with me and guided me to the perfect ring. This was my first time buying a ring for anyone so I wanted it to be extremely special. She really knows what it means to put the CUSTOMER FIRST! I will definitely go back just to buy from her again. Thank you so much Raquel and the Kevin Jewelers team! You guys are aweso read more

Kevin Jewelers - Little gift for my girlfriend! - Jewelry Near Me - Cerritos, California

Raquel Zafra amazing salesperson. 1st time buyers at this location. Raquel and her Manager Robert provided exceptional service. Professional and customer oriented. They were easy to work with and were patient with us as we chose rings. They were willing to answer all of our questions. Even in follow up phone calls, professional and courteous. They guaranteed a ring on a certain day and kept their promise. Would highly recommend this store location and definitely recommend Raquel, She paid attention to what we liked and brought us the perfect rings to try on and eventually purchase. Robert was the manager on site and was helpful and accommodating to make the transaction take place. I would recommend to any friend or family members and will come back on future purchases. read more

Kevin Jewelers - 1ct solitaire. Beautiful ring. - Jewelry Near Me - Cerritos, California

Bought my fiancé's engagement ring and he bought mine here as well. Raquel helped us and she was amazing. Very helpful ! read more

Don't know why this place only has 3 stars? The staff here are very nice and helpful. Got my engagement ring, wedding band, and wedding necklace here. Quality jewelry for a fair price. I always get compliments on my engagement ring on how unique and beautiful it is. Love this place read more

Madel was extremely helpful the whole time my friend and I were browsing and getting credit checked. She provided the best customer service I experienced in a jeweler store, especially on Black Friday! Will definitely be coming back (asking for Mabel) here to shop for my future needs. read more

I has a great experience with the sales lady and the cashier Kiara. On top of all I got the perfect discount from the store owner. Go there, get yours! read more

Great customer service and stellar work from Raquel Zafra of Kevin J! We love her!! She made sure that we will walk out with the ting we want and have it ready before the wedding date. We bought it less than 2 weeks before the wedding. Gave us a very good deal and helped us arrange a financing option that matches our budget. You definitely want to look for her when you go here!! read more

Kevin Jewelers - Jewelry Near Me - Cerritos, California

This is for you Robert Leon . As soon I enter the store Robert and some women who isn't worth mentioning both have weird energy towards me. Robert helps me even after I show him my Kevin's card and ask him clean .my jewelry he still is acting like I don't belong . Robert is a brown man I am a black man. It's absurd he's that brainwashed I don't understand how you have the audacity to treat be any type of boujee you work at KEVINS not even own it you only manage it . Come on really . I'd never go to this location again I'll stick to laguna read more

Went in here just to glance and check out they Men's Wedding bands. The manager was very nice. I took a look at what I liked and she gave us deal, I could not refuse. I had to place a special order, because my fiance is a size 13.5 they told me the ring would in about 2 weeks, but Edna said most likely is would be sooner. I was not in a rush because our wedding is towards the end of the year. But I do not like to wait until the last moment for things. I called on the 2nd week and the ring still did not come in. Okay not a problem but I was promised 2 weeks- but no biggie like I said. On the 3rd week, I called again and finally came in. Went to pick it up and had to no issues. But I though let's take a look at the watches and the women's wedding bands. Girls were very helpful and friendly... Only thing I did not like is that one of the sales girls (must of bee new) kept asking the other sales girl questions, like " how much is this one" and "oh how much can we give them credit ", etc.... But in Spanish and that kinda bothered me because, I do not speak Spanish and this is a business. They should be speaking in English, I mean it is just the proper thing to do. Beside that everything was fine, a little over priced and I now know I could of got the ring for a lot cheaper.... read more

Kevin Jewelers - TRITON- Tungsten Carbide- RITZ Collection - Jewelry Near Me - Cerritos, California

These horrible people sold my husband a pair of hideous diamond earrings for 886.00. They aren't even solitaire studs. They're a bunch of ugly little diamonds put together. They refuse to refund our money. It's been exactly one hour. The earring are worth less than 100.00. Horrible. They sure saw him coming. ZERO ZERO ZERO STARS. read more

Good service!! Ask for Raquel Zafra.... She so friendly!! I'm sure to come back and but more...

Great customer service! Look for Raquel Zafra, she was a great help and even got me a good deal! 1st time buyer here and was very satisfied with my purchase. Looking forward for future purchases.. Thank you Raquel!.. read more

Kevin Jewelers - Jewelry Near Me - Cerritos, California