Save your money -- Kevin Jewelers does not stand behind their products or their customers…read more I spent nearly $400 on several pieces of jewelry for Mother's Day, including a ring I thought would be something special. Just two months later, the entire top half of that ring broke off -- it looked like it was never even properly soldered together in the first place. I brought it back with my receipt, expecting them to stand by their work. Instead, the manager was rude and dismissive, accusing me of damaging it myself instead of acknowledging it was clearly a manufacturing defect. His only offer? He'd "fix" it -- but only if I paid more. Why should I trust them to fix it when they didn't build it right to begin with? It's clear they know their jewelry won't last -- that's why they push you to pay extra for their coverage plan. If their quality was decent, they wouldn't need to nickel-and-dime customers to cover basic defects. I took the ring to a jewelry repair store, and they confirmed that the ring was not properly soldered in the first place. Kevin Jewelers is a gamble. The money you spend means nothing when their products fall apart and you get blamed for it. Find a jeweler that actually cares about quality and treats customers with respect. I won't ever spend another penny here -- and you shouldn't either.

This has been my family's go-to jeweler and we received nothing but the best service from Guillermo…read moreand Raquel! If you have been searching for any jewelry, I highly recommend stopping by Kevin Jewelers in Cerritos. These two will go above and beyond to help and serve!

Juan helped me very knowledgeable and easy to talk to. I really appreciate the job they did in…read morerepairing the hinge on my glasses . Super helpful

I recorded a full video of my experience going back to challenge the workmanship of service. I was…read moretold that I had 30 days which is not posted nor was ever told to me prior to establishing/granting the service. I was told that I would have to pay for the repair and replacement of the wire which I never authorized in the first service, which I informed her it should have never been replaced because I had only asked for the silver lobster claw addition to my necklace. To make it worse she said that the guy who did it wasn't around and that it might take up to two weeks to get it back! Or maybe I could just go to the Lakewood location... I told her that I had been trying to call the store. I told her I've been calling her location in Downey but the number is disconnected... She tried to give me the 10% coupon and was as pleasant as possible, I didn't get angry nor fight, I simply informed her that it's okay I had already left a negative review about the situation but had hoped for a solution not involving me to further pay for this gentleman's mistake. I didn't leave my necklace nor feel inclined to pay more for terrible Overpriced services. She kindly replied to the review comment that I could go to Michael's and buy the wire myself for next to nothing (which is true and what I did as a solution) compared to what fast fix charges. I paid $10 at Michael's for a 96 strand wire and it took 15 minutes to reassemble the necklace without the tools typically required. I did my best to keep things in a positive light for myself and fast fix but the store has failed to provide good/quality material and service. A short time later I received a call and voicemail from a number I didn't recognize and forgot about it until today when I realized that someone had reached out to discuss this. Read it yourself, as if I'm in trouble and must call this person back. No thanks, I tried in person and was already further let down as a paying customer. I owe fast fix nothing and the service is reflected honestly in my review. It's their reputation and responsibility to make things right. I am sure that I was called in regard to taking my review down, but it shall remain to inform the public because it is too little and too late. Seriously my concerns have been swept under the rug. I feel that I was already taken advantage of by the overpriced service, the lack of communication, the fact that an inferior product has replaced the superior product it came with and that the warranty is laughable. Lastly to be told it's wear and tear on a light weight product is ludicrous. I've had this necklace for years and the original wire never broke or frayed but it's my fault when I barely wear it. It's okay, I already started talking to my lawyer friends about this matter. I would have been better on fast fix to resolve this matter by actually taking care of me as a customer while the review alone is already costing them for unfair dismissal and practice. DONT WASTE YOUR MONEY OR TIME HERE.

This was my first time shopping at Jared, and the experience was amazing. Salvador helped me…read morethrough the whole process and made me and my mom feel comfortable from the moment we walked in. He was professional, and really took the time to help us find the perfect ring. Buying jewelry can feel stressful, but Salvador made it easy and enjoyable!!, I'll definitely be coming back and would highly recommend asking for him . Great customer service all around!

If you are looking for jewelry or want to create something special and unique, then you definitely…read moreneed to seek out Thu Nguyen at the Cerritos California location. Where do I even begin? From the very first interaction that we had with Thu, she made us feel very welcome and comfortable. She was absolutely professional, amazing, patient, friendly, and knowledgeable. She helped us create a dream piece that I will cherish forever. She presented to us different diamond sizes and different ruby sizes. From there, we asked for her personal input as far as the combination of sizes of rubies to diamond. What she selected for us was perfect. It came out spectacular. She is such an incredible asset to Jared's and made our experience very memorable. Thank you so much Thu for all your hard work and thank you, Jared Jewelers.

Ashley Meyer was really kind helpful and thorough we brought some jewelry to be repaired …read more She explained everything and we lifetime service except for one thing so it was not that expensive.

I am beyond disappointed and upset with this location. I purchased a diamond band as a…read more20th-anniversary gift for my wife, secured the order for pick-up at the Los Cerritos Center store, and thought I had this milestone gift taken care of. Instead of fulfilling the order, I received a cold, automated cancellation email stating there was an "inventory issue"--after I had already dealt with the store. No one from the store had the courtesy to call me personally to explain the mistake or offer a solution. They just cancelled it without a word. It is unacceptable to treat a customer this way, especially when it involves a significant anniversary gift. You cannot confirm an order and then quietly cancel it via email with zero effort to make it right. You have completely ruined this experience for me. Buyer beware if you are counting on this store for a special occasion.

I would honestly recommend shopping elsewhere rather than coming to the Ben Bridge in Brea because…read moreof the terrible employee working there by the name of Linda. I had an experience with her that was extremely disappointing. I came in with a Rolex that I had purchased from this location and simply wanted to ask about having it cleaned, but Lynda's attitude was dismissive and made me feel like I was bothering her for even asking. Instead of trying to help or explain my options in a professional and friendly way, she seemed completely uninterested in assisting me and essentially told me to go through Rolex directly. I understand that policies change and that a store may no longer be able to service certain brands, but there is absolutely no reason for a customer to be treated poorly when asking a simple question. The experience left such a bad impression that I would not return to a Ben Bridge. There are plenty of other places where you can spend your money and actually feel appreciated as a customer.

What a horrible experience we had on all fronts. From the original purchase to trying to return it…read more Customer service was no help. Linda was even worse. She gaslit us to no end and then ultimately her final answer was "well you're talking to the wrong person" the wrong person as in the manager of the store.

Lourdes is a gem! If your looking for quality leather goods...this is the shop! I purchased a pair…read moreof cowgirl boots and simply love them. They are comfortable and stylish. Comfort is key nowadays...gotta take care of yourself as one ages. Going back for a hat, yahoo! Lourdes will walk you through and tend to your taste. She placed an order for my boots since my size was out of stock. I picked them up within days. The cost was $150 and it's cash only. Quaint little shop with outstanding service. Thank you Lourdes!

Excellent customer service; they provide all the beautiful and elegant traditional jewelry. I loved…read moremy purchase from New Sona Jewlers. I would highly recommend! Also, they have reasonable prices! The best in the business, especially in the city of Artesia. Thank you, Daksha, for all your help today.

They are big cheaters prices 3-4 times higher , they pressurized to buy from them, manipulate but…read morefool ppl selling them at higher prices . I hv lost trust on them . If you don't hv any idea abt jewellery purchase and even silver this is the first shop to avoid .

I went into Shoeteria in Norwalk looking for a new pair of work boots. As a truck driver, I'm on my…read morefeet for 14-16 hours a day, so finding a comfortable, durable pair of boots is extremely important to me. Alexis provided such great customer service! She was friendly, patient, and genuinely took the time to help me find what I needed. The store was also very clean, organized, and well-maintained, which made the entire shopping experience even better. I really appreciated the level of service I received and will definitely be coming back to Shoeteria for my future work boot needs. Thank you, Alexis, for making my experience such a great one!

Cynthia was fantastic, She ran the store by herself…read more She was very patient and helpful