First visit no issues. Moved to the Smithfield area and…read morefound a new dentist. Personal were great and communication was good with available service and treatments.

Dentist from hell. Dr. Powers is extremely condescending, unprofessional, manipulative, and rude…read more While she may have some glowing reviews, the negative ones and the way she responds to them are more accurate when it comes to who she is. She should not be able to perform extraction services. I have never been traumatized by a dentist like I have Dr. Powers and then completely disregarded after concerns following the procedure arose. Her and her staff are completely mis informative, I do not understand how her practice is still open. 05/10/24 - I had a deep cleaning performed (even though at the exam a general adult cleaning was scheduled) and four wisdom teeth extracted by Dr. Powers. I was ensured I'd be in a deep sleep from Halcion prescribed and numbed to not feel anything as I was nervous undergoing such a procedure. At my exam prior to this appointment and over the phone when confirming the extraction I was also ensured insurance would cover most of the procedure I paid the remaining amount prior to my appointment date (per Smithfield Family Dentistry "Policy"). Upon arriving at the appointment under one of two doses of Halcion that was prescribed by her at the exam, her staff had me crush the second dose on a clip board to place under the tongue following the cleaning and before my extraction. Not providing a pill cutter or crusher to ensure I was getting the correct dose of medication before an extensive extraction should have been my first red flag to leave . Dr. Powers had little to no regard for my comfort during the procedure. While she was numbing my mouth for the extraction and I was still fully awake she seemed to be annoyed I was not numbing as quickly or easily as she'd like. After beginning the extraction while I was clearly still showing discomfort she just kept on breaking and removing teeth while *TRYING* to keep me numb enough to not feel it. Multiple times during my extraction she left the room for extended periods of time, at one point my heart rate dropped extremely low and her tech just told me to try and calm down until it got back to normal. Once she was completed and my mouth/jaws were still numb she put gauze in the open sockets to absorb blood and left me laid back in the chair while she left the room. The gauze became so soggy before she came back it started to go down my throat, thankfully I was still AWAKE enough to feel it and say something to my mother who was present and witnessed the whole procedure in shock and horror. When Dr. Powers came back she gave me new gauze to hold in my gums and quickly dismissed us out the office with a care instruction ziplock bag that consisted of a small amount of gauze to replace until the bleeding stopped and a very small list of simple care instructions such as not drinking from a straw or smoking for 3-10 days and to rinse with warm water three times a day etc. There was no follow up appointment scheduled, follow up call received, or even a survey sent to receive feedback on the services. The Monday following my procedure I even called their office and left a voicemail expressing concerns and received no call back until I had a new dentist contact them for my charts to receive a follow up else where. Once hearing back from Dr. Power's and her staff over a MONTH after the procedure to see how I was - they were very rude and unhelpful. I also received a notice from my insurance after this call that they in fact did not cover any cost of the services I was ensured they would by Dr. Power's staff and I was being billed by SFD for an additional $1200 on top of what I paid prior to the procedure. After being seen by a second provider (that was paid for out of pocket) days after the extraction was completed, concern was expressed by them that Dr. Powers may have bit off more than she could handle with my procedure and she should have referred me to someone more specialized in extractions. They also did not understand why she didn't stitch the sockets close instead of leaving them open as they were extremely deep. Nearly a year later and the open sockets Dr. Power's left in my mouth are still not fully healed and I have been permanently traumatized of the dentist. She lacks compassion, empathy, and concern for her patients and she is unable to put her pride to the side to see when and where she is wrong. Steer clear of here if you can!!