Staff extremely helpful. Shelves always stocked. Very clean and they have a great selection of different items. Love this store!

This store has had many names and I've always gone because convenient to my home but no more. The staff is nice but NO ONE speaks English. Anytime I ask for help the staff looks at me blankly bc they don't understand. Tonight I asked for a vegetable platter. The man wanted to help and was nice but we couldn't communicate. I can't shop in a place if I can't get help. Not sure how this happened in a neighborhood that is primarily Italian and Chinese. read more

This should be an ideal supermarket, and instead its an absolute disaster. How can this be? Its in an ideal location, they have the real estate, and the neighborhood is pretty good, and yet this is such an absolute disaster of a store. Yet, from the prices they charge, you'd think this was a Whole Foods. This is made worse by the fact that the staff seems to not care about their store or the shoppers, and can be openly hostile when inconvenienced. You can see from the reviews how they are with returns, and its true. We had an issue with a single bottle of milk that wasn't sealed properly. First they tried to deny a return based on the 24 hour return window (stated nowhere) had been exceeded. It hadn't even been 12 hours, but nobody bothered to look at the date and time. After having to argue what should have been a non-issue, and getting store management involved, the store then proceeded to claim that the clearly unopened bottle was not leaking (why would we return it, if it was fine) and that it has been swapped out with something else (again, why). After having to argue it for some time, they offered to take it back and swap it, but they would do it for us - because they would not allow us to get our own replacement bottle. After all of the fighting for a $3 half gallon of milk, it was pretty clear they were going to just walk away and come back with the same bottle. We said we couldn't trust they would not give us the same bottle, and they said they were concerned we would just get a bottle with a later date. SO PETTY. Finally they relented and allowed us to get a bottle with the same sell by date, clearly foiling our dastardly plan to get an extra day of milk, because taking the time to bring an unopened milk back and fighting the staff is worth one more sell by date day. I've been living in the area for over 20 years, and this is the third iteration of this supermarket that I'm aware of. It was Waldbaums, then Food Universe, and now Key Food. Every one of these has been awful, and this is very much the worst version of the three. read more

2/8/26 - Super Bowl Sunday This was my final visit to this Key Food location. The store was extremely cold -- dangerously so. Customers openly complained while on line. One longtime neighborhood resident said the store has been this cold for years. An elderly woman asked why it felt like a freezer. These conditions are not safe, especially for seniors, children, and employees working long shifts. A grocery store should not feel colder than the outdoors in winter. If this is how the store operates now, I can't imagine the lack of climate control in the summer. I genuinely feel bad for the employees. Management has failed both workers and the community. I won't shop here again. Thankfully, there are cleaner, safer, and more comfortable supermarkets nearby like ShopRite, Hannaford, H Mart and The Food Emporium on Francis Lewis Blvd and Near 35th Ave. Monday 19, 2026. Just getting back from Atlantic City, I wanted to stop into Key Food to grab a few ingredients to make turkey chili for a nice cold day. Chili sounded perfect -- and I'll say this, it came out amazing and tasted great. That said, the experience inside the store was not great at all. Shopping in this Key Food felt like shopping outside. It was absolutely freezing cold, with no heat whatsoever. The entire store felt like a meat freezer -- below-zero cold. Honestly, it was colder inside the store than it was outside, which is unbelievable. I continued shopping, but once I got to the register, I felt terrible for the cashier. She showed me that she was wearing five sweaters layered underneath her jacket just to stay warm while working at the register. No employee should have to work under conditions like that. This is not just uncomfortable -- it's poor working conditions, and it needs to be addressed immediately. You've got to do better, Key Food. This needs to change. read more

Key Food Marketplace - KEY FOOD - Grocery Near Me - Bayside, New York

Awful supermarket. I live a few blocks away and avoid it at all costs. Bait and switch pricing (sale items ring full price), expensive, the meat always looks off. I can't explain it but it's well stocked yet they never have what you want. Issues with expired items. Oh and the customer service is downright hostile. Go to Stop and Shop in Bay Terrace instead! read more

I shopped at this Keyfood Market place, #2558, about two or three days ago and amongst other items I picked up the store brand of half and half, Urban Meadow. This morning I opened up the carton to find that it had started to spoil. I went back to the store with the carton expecting to get an exchange or store credit . There was no one at the customer service desk but a man who had been watching the cashiers approached me and asked what I needed. He had no ID so I cannot report his name and not sure of who he was, but I explained to him why I was there. He questioned when I had purchased the half and half and I replied two or three days ago. He said that there was nothing he could do as store policy was that items had to be returned in twenty four hours. What? I figured he may not have understood the issue because his English was so poor that I showed him the carton's expiration date of mid August which did not matter to him or that it had just been opened in the morning. His manner was condescending and insisted that it was too late to return the half and half even though it was spoiled. So the store sells defective food, customer service is poor, alleged management wears no ID and barely speaks English. If you read the write up about this store don't believe it. read more

Price gouging. Stay away! A chocolove chocolate raspberry bar for 7.99!!!??? Thought it was mismarked but no, all of them 7.99. Went to Met Food and got the same bar for 4.49! NEVER SHOPPING HERE AGAIN read more

This store does not stand behind their products. Purchased spoiled milk and refused to take back....24 hour window for returns. Count your change before leaving register....cashiers do not know how to count. Also have witnessed refrigerated items left out that should have been stocked immediately. Do not shop here... neighborhood used to call it dirty Waldbaums, now it's dirty Keyfood. read more

Moved a few blocks away not too long ago and Keyfood's been my go to market for nearly everything except specific Korean stuff but they do have a decent international aisle. Service is great with friendly employees. Ambiance is similar to most Keyfoods. Price is very reasonable and I think cheaper than any market within the mild radius. And they have my favorite Korean Sweet Potatoes (고구마) on sale right now! read more

Key Food Marketplace - Korean Sweet Potato - Grocery Near Me - Bayside, New York

This is probably the worst supermarket i've ever been too it's mainly the deli department I have a complaint about! my wife bought butterball turkey breast. when she got it home. It was slimy and smelled. She returned it that same day with the receipt and the manager wouldn't credit our credit card instead he just wrote something on the receipt with his name on it that next time I come in, I'll get a credit. I told her to go buy something now because they're not going to remember that it didn't even make sense to put that on the receipt sure enough, she went back bought something. It was bread, which by the way was stale. The cashier had to track down the guy who wrote that on the receipt so he took it off but the point is if we would've gone there and he wasn't there then we would've got screwed out of the credit! then we opened up the coleslaw when we got home it smelled like fish because they must've used the same utensils for the fish that they did to scoop out the coleslaw. I was nauseated not only that I put it on my sandwich so the sandwich got ruined. These people shouldn't even be in business and the deli department should be investigated by the health department because there's something really wrong run for your life. read more

The store is busy but the shelves are always stocked and it is relatively clean. I went on Saturday, 8-10=24, and there was an orange slip of paper taped to the shelf indicating two ketchup bottles for $5.00 It was a good price but I realized when I got home I was charged $3.69 for each. Returning today I saw their usual cardboard sale price. It seemed to me a bait and switch...the ketchup was in front of the lower price but when I returned today the selves were reorganized. I got my money back. I also do not like the Spanish only language with store personnel. It's bad enough in Flushing we have been overrun with Asian markets that don't carry American products, but to go to an established New York supermarket and be confronted with Spanish only is very upsetting. I hesitate asking where products are located...does he speak English? Will she understand me?? read more

If I could give it a negative I would. Worst supermarket ever. There is only one employee who is amazing and that is Jake in the deli. ALL the other new workers are extremely rude and unprofessional! Just talking in the front. But have no problem accusing random people of theft. I went in to the store to purchase something to drink, an hour later I wanted to get something from the deli and I went back in-- they did not have what I wanted so I left the store and went back to my car. A guy followed me to my car and told me to empty my bag and I am asking him why. He gave me a BS excuse. I had nothing to hide so I did, revealing the beverage I bought an hour ago. He accused me on stealing and asked for my receipt which I threw away. I have to pull up my wallet app and show him my receipts. ABSOLUTELY UNBELIEVABLE. I am completely disgusted by the profiling and the new workers at the store. Food Universe is a million times better than this trashy key food. Horrible employees! Hire the old folks from the previous store. Cause clearly the way the store is managed now is not working. I wish I caught his name to expose him. Very rude approach, I might add. When I started to get very frustrated he became more aggressive. I always have respect for retail workers, but today absolutely terrible, must've been a teenager cause he clearly does not have the skills to do something basic like working in a grocery store. I can't even describe the horror I am feeling. Never has this ever happened. Will never be returning here again. Do not shop at this store, do not recommend. Hire the old managers and customer service workers. read more