I buy a lot in here I think they are okay in price and they have ria inside the store

Dear Key Food Leadership, In all my years as a grocery shopper never have I been a witness to an employee openly yelling at a customer for trying to ask a question. Earlier tonight I was 2nd in line to use the Moneygram service at your Spring Valley, NY location. I've never been more appalled that I'm actually writing this as my first complaint of any grocery store in my life. No employee was at the counter when I arrived. Customer in front of me stated to me he's been waiting for 15-20 minutes. I walked over to the grocery cash register and asked for assistance. Lady told me the person in charge of Moneygram will be back since she's on break. Did not mention how long and when she'll. I went back in line. Customer in front me went around to the side of the counter where a young man came out of what looks like an office. Customer asked him politely what time person is returning. With a loud and yelling voice he stated "she's on break for 1 hour." Customer calmly tried to ask follow up questions and the young man wouldn't let him finish asking and kept interjecting "I'm telling you she's on break for 1 hour." Customer replied and stated "I'm asking if it's an hour from now or since I've been waiting for 15-20 mins, 45 mins from now." Young man was shaking his head and kept saying, "no she'll be back in 1 hour." Customer then told him that we are the customer and to at least be shown some respectable customer experience and not yelled at. Young man walked away and put his AirPod ear buds on as he walked by us. Older bald headed gentleman came out of back office behind the counter and asked what happened. I spoke with him that his employee and coworker just yelled at us and that's not how us as customers should be treated when all we were asking was a question in a calm tone. I asked him to clarify if lady will be back in an hour from now or sooner since customer in front of me stated he has been waiting for 15-20 minutes. He said 1 hour from now. There was no signage stating closed or be right back. The older gentleman then placed a "closed'" hand written sign in the counter. He then told us that he'll speak to the young man and walked away from us. No de-escalation on his part at all other than him telling us that he'll talk to the young man. If this is how your employees represent your company then you've surely lost my business and those of as many people I can share this horrible experience with. I've lived in this area for well over 15 years and your grocery store isn't the only game in town. In fact there's 2 stores 30 feet away. New City is a 3 minute drive for stop and shop and shop rite. read more

What a dump! Water on the floor, bugs on the baking aisle shelves and rancid gray meat. Stay away!! Go to the Compare Supermarket a few minutes away instead! read more

I'm giving it 3 stars because it's convenient for the people within the immediate area. But they deserve better. I can speak on this because my mom wanted to go there instead of her regular grocery store. This store needs so much attention. It's NOT clean! The floors, windows and shelves need cleaning. Has a odor through out the entire store (not very welcoming). The overall experience was very disappointing. I understand that you just because the new owners. So why would you not fix the place up for yourself and the people that support you and the area. For goodness sakes it a grocery store! read more

This by far the absolute worse grocery store in NEW YORK. Upon entering key foods, the odor is just horrible. Smells like rotting flesh . it is usually quite cold in Winter months. Some of the cashiers are quite pleasant. However some are quite rude and obnoxious. There is a very tiny female ,She looks about 3feet tall, appears hispanic/Mexican, takes being rude to another level. She especially dislikes Jewish people. where possible its advisable to not shop at KEY FOODS ROUTE 45 SPRING VALLEY NY. There are two stop and shop, one in NEW CITY, one in NANUET. read more

First, let me say I respect all front line workers. However my experience in Key Food /Bravo is always horrible. The workers are rude. The food is suspect case in point I go in the store on a Sunday morning to pick some small items and I notice that some of the meat is looking rotten/spoiled I immediately informed the nearest employee whom acted like I disturbed him and pointed to the empty counter by the meat section saying it's not his problem. See pic (of meat). I continue on shopping and also witnessed expired items in freezers and shelves. I checked out my items at the same time I informed the lady at the register and she gave off an attitude. This is the same individual whom during a previous visit threw the change from my transaction at me. Key food aka Bravo needs to better train their employees or be able to determine if the employee even wants to be there as they're the face of your product. This will be the last time I go into key food/bravo. I'll go over to shop rite or stop and shop where the experience is better and the food isn't suspect. read more

Key Food - Potentially bad meat - Grocery Near Me - Spring Valley, New York