Finally got someone to answer phone in the service department. I understand things get busy which…read moreis why I tried at different times. Had a simple question "Do you have any specials going on for oil changes". Response was " I don't know, you'll have to look online". Really? Isn't it their job to know? Maybe being the only place in town for Toyotas makes them indifferent in providing customer support. Unfortunately this isn't the first time I've encountered this type of "non-service" but thought it might have been an isolated incident so thought I'd give them another chance. I'll be taking my business to an out of town Toyota dealership.

My husband had a very disappointing experience at this dealership. He made an appointment to look…read moreat a specific truck and even called **twice** beforehand to confirm it was still available since we were driving an hour to get there. When we arrived, they told us the truck had already been sold. No one called to let us know, which was frustrating considering the distance we drove. They then asked what we were looking for, and we found another truck that caught our interest -- but that one wasn't even on the lot either. We ended up looking at a similar one they did have and actually liked it enough to negotiate. Things became even more frustrating when we asked about working with USAA. We were told they don't work with them and only use their own banks. That didn't make sense, especially since my brother-in-law (who has experience as a sales and finance manager at multiple dealerships) was on the phone helping us. My husband even called USAA while we were there, and they were confused by the dealership's response, saying they can work with any dealership. When we went back inside, the salesperson changed their story and said they don't "directly" work with them, but we could still use a USAA auto loan. From the start, they said they were "only willing to move $400" on the price and kept saying they'd "meet in the middle," yet never actually adjusted the numbers. They also tried to pressure us by saying if we didn't buy it that day, the price would go up. After being there from 10:45 a.m. to 1:20 p.m., we were completely over it. The experience felt dishonest and like a waste of our time. We left without a truck and will not be going back. Save yourself the trip -- call ahead and make sure they "actually" have the vehicle you're coming to see.

Buying from this dealer really changed my car buying experience. There was no pressure. We found…read moreexactly what we wanted in excellent condition. We were honored to be the first buyer of a fully electric vehicle sold by the dealership. They helped us avoid having to buy our vehicle sight unseen and shipping it ourselves. They did the work for us and presented us with a beautiful used vehicle that has a new full factory warranty just as if we bought it new and at a GREAT PRICE! What nice people! Scott, who is a veteran by the way, and Chyna were delightful to deal with. This family-owned dealership does not carry any wrecked vehicles. They are dedicated to making buying a used car easy, reliable and fun! No pressure! Just like buying a car SHOULD be!

Came here because all the jeep dealers in El Paso seem really overwhelmed and take way to long. I…read morewas so happy with the service I was provided. Victor T helped me and made sure to keep me updated. There location is currently under going construction so it's kind of hard to navigate but not to hard. Everyone was very nice, knowledgeable, and kind. Will be coming back and recommend this place over places in El Paso.

Came in for an oil change and tire rotation. I expected to be overcharged because it's a…read moredealership. I did not expect being spoken down to or being upsold on things that needn't be done at this time. My interaction with the service department this morning reminded me of exactly why I made the decision to not purchase another specific make of a vehicle. I didn't purchase because of how the service department treated me at various locations through out this country. But I came here to this dealership with an open mind and no expectations other than to be treated fairly and not as though I were a complete idiot. But hey, apparently that was too much. I also learned they do not accept cash unless it is absolute exact change. The tone in which this was conveyed to me was also not great. Short of a recall on my Jeep and I cannot get to another dealership, I don't really see a reason to come back to this service department.

We had our van towed here when it broke down on a camping trip and Chuy went out of his way to fit…read moreus in to the schedule and get us back on the road. I really appreciate the hustle and great customer service. Thank you!

I was in sales/mktg for a US manufacturer for 32 years. After retiring I bought a VW GTI because I…read moreloved the car and still do. The problem is Sisbarro VW Service Dept. What a mess! I've had items stolen from my car while being serviced and on one occasion had a service writer tell me I didn't know what I was talking about when I complained about the strong smell of gas leaking in the engine compartment. Whoops!

First time going in for service. Staff was helpful and courteous. Facility was nice and well lit…read more Customers get complimentary coffee and free WiFi. Got the job done sooner than I expected.

I'd leave zero stars if I could. This fools are awful in very possible way. They made buying a…read more$25,000 car with cash so very difficult and lied to me repeatedly. They agreed to deliver the car with 4 new tires, after about 6 months my mechanic informed me they were dangerously bald and that they were not new, but in fact the original 2018 tires (I bought it in 2021). They lied about several other things including letting me drive 1 hour to see the car and when I got there they told me they couldn't get me keys to get in it or drive it. Every inch of this transaction was difficult, fully of lies, unreturned calls, and absolute ineptitude. I don't know why Honda would allow their name to be on this mess of a place. HORRIBLE!!

I had a fantastic experience working with Sharlee. From the moment I walked in, she was…read moreprofessional, welcoming, and incredibly organized. She kept me updated throughout the entire process, explained exactly what my car needed without any pressure, and got me back on the road ahead of schedule. Truly top-tier customer service!

Would Nissan please call ME and let me know when my truck will be ready!! We have had so many…read moreissues with this maintenance department that my trust with them has sunk e lower than it was with the last issue we had!

I hope I get this correct but here goes. I had to get another truck when in New Mexico. All…read moregood, great 2024 Chevy 2500 HD. Off we go to the rest of the US of A with temp tag on the truck from New Mexico Fast forward, we get home (about 2 months later) and try to register the truck. Nope, because I didn't register in NC within 30 days, they assumed my insurance lapsed. (curious why at this point they were not notified). So call to the dealer, NC and NM DMVs and the lien holder. Seems the dealer didn't sent it over as they used a 3rd party and it finally made it through the system about 1 (2 months late) week ago. Dealer then says, "we did all we can do at this point" My assumption is it is all fixed now. Insurance thing fixed! Time for the tag, No Bueno! Title info has not gone to NC. Call to both the lien holder and the dealer. What do you know! The dealer made an error and is overnighting the fix. (didn't tell me what) and MAYBE just MAYBE! I can get my tag next week .... stay tuned.. (I am sure there is more to this story.) At this point, It's become a nightmare. (I am on temp tag 3) UPDATE 8/14 - Seems the lender had an issue with the title so now the dealer has to do something. Waiting to hear back about this CRAP now! Ok blood is starting to boil. Over 3 months.!!!!!!! I need resolution! UPDATE 8/18 - Sent this email to BRAVO and no response (didn't expect one - IDIOTS): Saul Tena, (hes a manager lol) Can we please resolve this finally? Next week will be my 4th TEMP tag! I have never EVER had a situation like this that has gone on for MONTHS! I just want my tag. Something dealers do every day. Also some sort of compensation for dealing with this for over 3 months! from the lender today: At this time, Mark, the original title has not yet been issued by the DMV. It can take up to 6 - 8 weeks -(REALLY!!!!!!) for the title to be issued. On the other hand, a note on the account shows that we sent a letter to your originating dealership to inquire if the title paperwork has been forwarded to the local DMV to complete the process of title perfection. In the meantime, kindly allow some time for the process to be completed. Almost 4 months and still no title at the lender. They never sent it until I started asking about it. Don't use them! Good luck if you do.

I had to schedule a service appointment. Once I arrived they then told me that it was not an…read moreappointment, I had just scheduled to drop off my car. Then they said I would have to leave it there for 4 to 5 days. I told them to just, actually, schedule an appointment. They said it's somehow impossible. Whoever runs this department, that can't even organize a repair schedule without impounding vehicles for a week, shouldn't have their job.

From the moment I shared what I was looking for, Crystofer Le-Gandara immediately put me at ease…read morewith his professional and personable sales approach. At no point did I feel rushed or pressured into making a decision I wasn't comfortable with. Instead, Crys demonstrated a thorough knowledge of the vehicles I was interested in and provided clear, detailed information about the company's offerings-including warranty coverage, pricing options, and available services. He handled the paperwork efficiently and ensured I received all the services and benefits I was entitled to with my purchase. Thanks to his attention to detail and customer-first mindset, the entire experience was smooth and enjoyable. Crys, I'm truly satisfied with my purchase and am loving my new wheels. Thank you for making the process so seamless!

Had a great experience buying an suv. From start to finish I felt the team did a great job of…read morehelping me buy the car I wanted and could afford. The car looked nice to begin with, and then they took it away to give it some additional detailing and a full tank of gas. It came back looking like a new car. Spent the day after really checking out the car, and was thrilled with how clean the interior was, and how much maintenance work was completed to sell me a car that was ready to drive.