The rental from this place was a BIG OOF. My party had arrived 30 minutes after the agreed upon…read moretime for check in of 4pm. When we parked the car we heard people inside the house, which we thought was weird. Well the door was wide open because the cleaners had just arrived and were setting up. We contacted the office and they said yes the cleaners have to clean. Ummm...as a business charging over $800/night are you not supposed to have the rental property ready by the agreed upon time at a minimum? They were not willing to give us anything for not having their rental property ready. Well here's a list of everything else wrong (other than the condescending office who tries to gaslight you when you ask them about the property being ready at the contracted time?? Why is it not ready at 430 when you told me Check in was at 4??) There is a hot tub in the back but half the jets aren't working and it's infested with mosquitos. There is no bug spray provided so I suggest you bring some. The carpet looks raggedy. They might vacuum it but I don't know how often they really clean it. The place looks like it needs renovations like 8 years ago. The laundry machine outside is nice to have. Just make sure your shots are all up to date. It's ruiuuuusssty. And if you have any issues with the place...too bad. The front office will do anything but own up to their mistake. We stayed at "Hemingway's View".

The house is nothing like the pictures. Can't open the doors from the kitchen from the pool. The…read morestairs inside and out side have no hand rails . The driveway is so small you can't open the doors and get out. The beds are hard . This is a total rip off !

We have rented through Historic Hideaways over 20 times in the last 15 years. We keep coming back…read morebecause their properties are terrific, they are well located in safe areas, and Tim and the staff are responsive when a problem arises (which is almost never). We have rented large properties for the whole family for a month or more and small condos for short trips. Every experience has been perfect for the occasion. One of the best things about working with Historic Hideaways is that there are no hidden fees. When you request a booking, the cleaning fees are already included. We recommend Historic Hideaways to friends and family. My brother's family is now a regular Historic Hideaways customer, as well.

We went with Historic Hideaways to rent a large house in the Truman Annex. Their website is easy to…read moresearch and the people are easy to work with. The house was very clean and we had no problems with it. I would rent with them again.

Friends of ours have used Key West Hideaways for the last two years with great results. This year,…read moremy husband and I accompanied them and another couple for a relaxing mini-vacation at Royal Escape. Perfect when you need plenty of space - and a bathroom for every bedroom - Royal Escape is located in Old Town, about a 10-15 minute walk from Duval Street, or a 5-10 minute walk to the ocean. I loved the heated pool and the jacuzzi, and the large open-air dining table outside on the large patio. Even though each bedroom has its own bathroom, everyone's favorite place to get clean was the outdoor shower - just watch out for the iguanas above in the trees. Kevin - or "Key West Kevin" as my friend Carla N. calls him - was a great host and check-in and check-out were a breeze. Especially the check-out. As our taxi pulled up to take us to the Key West Hideaways office before delivering us to the airport, Kevin appeared and took our keys so we didn't have to make the extra stop. Saved some cash and time and were able to enjoy a relaxing cocktail pre-flight.

Worst experience of my life. Never ever rent mermaid cove on 1219 duval st. The whole place flooded…read moreand Kevin the manager/owner wouldn't return our calls initially and was really nasty saying 'its not my fault'. He wouldn't hire cleaners because 'it's 4pm on a saturday I can't find someone on short noice'. The entire place smells of feces. No one can shower in all 4 bathrooms. Internet doesn't work and he refused to fix it. We spent $2100 on 3 nights and it was the worst vacation rental experience of my life. He refused to give us any money back.

I didn't break the lease I was told If you gonna be able to find a new tenant I'm gonna be able to…read morewalk away from the lease. And I paid the difference after I moved out and the new tenant moved in. I'm outraged by the fees they charged me...people be aware there is a lot of hidden fees before you sign the lease read carefully! They gonna charge you for this and that....This company also overcharged me for maintenance fees! its making money by ripping off people. I replaced the a/c filter and there was no damaged smoking detector or missing bulbs. And they charged me $198 for nothing! For hidden damages! And the yard yes I agree I didn't cut the grass so they charged me $179.30 for 10×10 townhouse yard cleaning for cutting the grass basically there us nothing to clean there. And the garbage what garbage I put everything in the trash can and what i supposed to do take the trash with me??? If garbage day is Monday and i moved out on Sunday. So basically they charged me for taking the trash cans out! I will never recommend to rent from this company for all my friends and anybody!

I lived in one of their properties for 3 years. Paid rent on time (actually early). Everything…read moreseemed fine until it came to maintenance. They take the cheap option. Ex: the dishwasher flooded underneath the flooring so some of the wood panels had to be replaced. They went with a cheaper wood that didn't match the rest of the flooring and didn't even run flush with the cabinets. Another ex: the AC kept kicking off. Mechanics would come to "fix" the issue. We later found out, they were putting a bandaid on the problem. Our AC went out again for over 5 days in the summer. We asked if they would pay to relocate us temporarily until the AC was fixed. They said no- it was my spouse, cat and myself living in a space that was 90°! As they were fixing the AC, construction took over the living room making it uninhabitable- no compensation, just an experience of cleaning up after the repair. As we moved out, they came up with ridiculous fees (processing, admin, cleaning). When we moved out, the unit was cleaner than moving in. This company does not care for their tenants. I've heard horror stories of how they have treated others but I was being hopeful. This company is full of inconsiderate managers, often with attitude problems, as well as hidden and made up fees. Would not recommend. Rent if you dare.

Found this place online during Black Friday sales. When I first read some of the reviews on Yelp I…read morewas a bit hesitant, but the price was right. Once we got there everything was great, Jose at the front desk was awesome and helpful. Looks like they have been fixing and keep updating the place. The few comments I would note are petty. So here they are update the cheap ice buckets, put nicer (not plastic) wine and drinking glasses in the kitchenette. Replace the plastic toilet paper holder with bar code. This place is nice enough to support these items being upgraded. We were in #14 cabana and other than these few petty things I mentioned everything else was great. It was cool out so I don't know if the room would be hot in the summer. I didn't get to see the other rooms, but our room was clean and spacious. We had three different types of pillows (soft, medium, firm) so that was great. The bed was comfortable as well. Located off of Duval St. not on it upper duval area. There are a lot of nice places close by (Rum Bar, Uva, La Te Da, Flamingo crossing ice cream, Banana cafe). Safety note: They need to adjust the main front door that leads to the courtyard area. It closes really slow and stays open. I did hear some of the ladies commenting on it. I would recommend the Douglas House and hopefully going back soon.

Their security is the worse. Their door codes are unreliable. Takes minimum 15 minutes to get into…read moreyour room. And their is no one at the front desk after 7 pm. Worse door code entries!

Upon arrival it was clear that the house needed a deep clean. The walls were filthy, there were…read morespots that looked like someone threw a drink on the wall and let it run down. The floors were filthy, after just a few minutes of walking around the bottoms of our feet were black. The carpets in the upstairs area were full of stains. Surfaces had a layer of dust. There was mold around the edge of one of the bathroom sinks, that was so thick it was just waiting to be scraped away. The one bathroom had globs of black dog hair on the floor. The wrap around porch balcony had piles of dog poop. Ceiling fan in one of the rooms the light didn't work, the chain on the light was stuck and couldn't even be pulled. The bathroom that had double sinks, the sink was leaking. I was bitten repeatedly by fleas the entire stay. I had bites all over my feet, legs, arms, by the time we left even on my face and the back of my head. I emailed guest relations 2 times and my email was returned to me as non-deliverable. Finally, I emailed Reservations, and they forwarded by email to the Property Manager, who contacted me and stated he couldn't look in the home yet, there were currently other guest staying. I was told by property management when I called that they were probably bites from No See Ums. Well, we have No See Ums in Michigan, and I must stay I've never experienced bites like this before. Also, the bites only occurred while I was in the house. Property Management stated they wished I would have contacted them with the issues while we were there on vacation so they could have fixed the issues. There are only 2 things they could have done to fix the issues. 1. Asked us to leave so they could clean the house. OR 2. Switch us to a different house. Both options I find unacceptable, they both would have inconvenienced us. Regardless of the options we paid over $1000 a night, we never should have walked into a filthy home. When you rent a hotel room you expect to walk into a clean room, the same goes for a house. He said he'd get back to me in a couple of days, well it has been a week, and I still haven't heard anything back. So, I contacted them again and was told they are unable to discuss the issue until I take down my bad Vrbo review. Also, that the exterminator confirmed that they weren't fleas...Interestingly enough you're telling me they confirmed that while you had another guest in the house. The property Manager Javier Garrido, continued to lie to me after trying to blackmail me into taking down my HONEST review. Then after asking me what kind of a refund, I thought was appropriate, told me to contact my credit card company. Whoever owns these vacation properties needs to get a better property manager. The current one is unprofessional, a liar and is running their business into the ground. DO NOT RENT FROM KEY WEST VACATION RENTALS! THE HOMES ARE DIRTY AND GROSS AND PROPERTY MANAGEMENT ARE UNPROFESSIONAL LIARS.

Part 1- DAY 2 - uneasy------decided to make an active review while I'm still here on this…read moremiserable trip within this miserable prison house. I should have known when the reservation was made. After the reservation was made in Jan 2021 the first thing was an email with a detail I found shocking- BTW there is a "This property may use NoiseAware technology to ensure the comfort and security of the guest. Tampering with the device is strictly prohibited and will result in a $200 fine." So let me just say..... how the heck do you know what is too loud first off and when has sound become a security issue? People are going crazy!!! Anyway it's an item and choice I feel should be mentioned and I should have the opportunity to make a decision on PRIOR to my booking. So list it in your booking details. Now for the bigger most annoying, trip ruining part of not worth a single dime. This is the real purpose of why I'm telling you to not book anything on KEY COVE DR. Listen to the videos I have attached. One from front of house and one with the lovely beep beep beep which is constant all day long from the back of the house. Now not only do they have the audacity to have a sound concern but starting at 3:30am Semi Trucks start pulling in to the back of the HomeDepot which happens to be your front door neighbor separated by a few skinny trees as you will see in the videos and less than 40 yards from the front door of the house. These semis are loading and unloading with engines running the entire day. Despite downloading sound apps to try to drown out that annoyance we are two very sleep deprived irritated couples now. Now let's step up the game. Yesterday at 1:30pm when some of the noise seemed to let up we decided ok let's try to get a nap. Well that was ruined when the front door opened and a man walked in the house!!! Not even a knock on the door!!! Before getting to deep into this story, I already thought the house was haunted as I kept hearing doors slamming. So I screamed at the man he panicked and said "I thought the house was vacant". So I run down and out the door and he was vanished. Then I of course we walk the property very uneasy. From one second to another walking from the front of the house to the back and then back to the front within just a few minutes now there is a comforter and a set of sheets on the banister. We are freaking out now thinking someone is sleeping on the property somewhere. See the pics. Now a girl shows up on a moped with a mop. Stops at our property and goes under our house. So of course we go downstairs to discover we are clean central. There was a door not closed all the way so I opened it to discover cleaning and restocking for all the houses and condos near by. So ghost theory was cleared. My friend whose name the house was rented under calls management who say they will use a different house for their supplies and garbage. Equally, they knew we were in the house!!!!!! The rental agreement duh . I think they thought we were gone into town. And the cameras at the front door!!!! So how do you trust a company who has employees who are sneaking in and out of your property without your permission and fails to tell you the house your renting is the the central cleaning supply room. The manager claimed it was him who came into the property well that is even worse. As a manager, this person's responsibility is to definitely know the house is rented and knock !!! A manager who puts the care of their guest first does not just walk in a home terrifying guest! So stay tuned. Best lobster The Conch Republic!!! Spectacular. Love key west, if we could only get some sleep. If only the sleep ordinance wasn't the biggest joke in the world. The golf cart rental best investment too!!!! But still just stay somewhere else,,,,anywhere but here - yelp not letting me post video so I'm posting pictures here showing the street and map. I will never use this company since it has shown it's core value is based on subtle deception sweeping problems under the carpet verses addressing them properly. I'll keep you posted. Thus, far I feel no concern from this company as to their violations of our privacy and the terror they caused us yesterday. Key West else where so far has been great. But I do already look forward to being home where I can feel safe again instead of scared constantly feeling I must listen for the door and take my person property with me no knowing if someone is in the house going through our things. So stressful. Stress is Not what I came to Key West for!!!

We were super happy. We stayed at the Villa Aqua, which has French doors opening directly to the…read morepool. Perfect for hot spring days. Thanks Haytham, Alison and Laurine!

You can't beat the location and charm. We stayed in the 2 bedroom villa for a girls weekend with…read morelifelong friends. The pool was typically empty which we enjoyed. It was walkable to many places we wanted to visit. The air conditioning worked great, it was cute, clean and comfortable. There were a few issues though: We flew into Fort Lauderdale and arranged for a late check in. They were supposed to leave a key with our room info on it, so you can imagine our surprise after a 3 hour drive (a 3 hour flight before that) when we arrived in the pouring rain, exhausted from traveling all day to find that nothing was left for us. We had to call at almost 3am to get what we needed to get into our room. We had to ask for towels several times before we received them. There were 4 of us women staying in the rooms and to our complete dismay we discovered that the hot water only lasts through 1.5 showers before the water is so frigid it literally stings your skin. It was so bad we thought maybe the pilot light went out and had maintenance come. Nope. Nothing could be done to fix the problem. For what we paid ($$$$) we shouldn't have had the mishap during check in or have to fight over hot water.

Fantastic company. The ladies in the office are very…read morehelpful and quick to offer suggestions on things to do, places to eat, and things to see. Check on was easy as was check out. One of the best Companies we have ever dealt with. If going to Key West, call them first! We will be using them again.

We had a wonderful stay with an amazing location at Petite Maison! House was laid out well with…read moregreat access to Duvall St while still feeling quiet and secluded.