Just got back from an exceptional trek on the Inca Trail. Everything was beautifully coordinated,…read morebeginning with booking the trip with the folks at the office, and the trip leader and guides on the trip itself were top notch. Well done, Alyson Adventures!

From the owner: We operate small-group gay tours in over 50 countries around the world. Most of our travelers are…read moregay men or lesbians, but many of our tours are open to any open-minded travelers. We are also Key West's only storefront travel agency, so we can assist with any kind of personal travel, as well as welcoming travelers on our organized, professionally-led tours.

We had bad experience with Sciott and his too lethal charter. We went out for four hours and sat in…read moresame spot and did not get a single bite. We asked for a discount as his "guide" skills were not working that day. We assumed he would charge us gas and wear and tear on boat. He said,no,full price. He said fishing is like going to las Vegas. WHAT!!! I do not pay for a guide with plans of losing. This guy is a loser and a bad representative of Key West. Use someone else.

This captain does not go looking for fish. He goes to set locations whether fish are present or…read morenot. Our first stop we stayed for 3 hours when other boats left within 15 minutes. His trolling consisted of following the buoy line and not varying his spread even slightly for 8 hours with only 4 bites. On one of the best fishing weekends when most other boats limited out we brought back enough fish to fill a lunch cooler after promising us the best fishing trip of our lives no matter where we had been before.

I left many texts and voicemail messages. She was very sporadic in returning my texts and calls,…read moreeventually all communication stopped from her. So frustrating and disappointing. I went with Concierge Delivers, they are pricy but they delivered.

During a face to face visit with the owner, one and a half weeks ago, I left my name and number to…read morerequest a children's car/booster seat along with the dates needed. She assured me someone would call me the next day to follow up. Decided today to stop by shop to request needed item since not hearing back. Lights on, door unlocked...I walk in and wait a few minutes for assistance. With no visible sign of an associate I loudly said...Hello...again... Hello... giving a few minutes in case an associate was out back or in restroom. After no acknowledgment I stepped back to the front door and opened to activate bells and look for any posted message I might have missed. None noted. I then called the biz number and was promptly answered with identification of The Hip Tourist I proceeded to ask if there was anyone on site to assist as I was in the store. At this point the female voice was quick to adress me with a rude and condescending tone stating she the owner was out on a delivery. I tried to ask when would be a better time to revisit the store. I was then rudely told again she was on delivery and that she worked 7 days a week again laughing. By this point I realized I was no longer interested in doing business with her. She continued to ramble at which time I said, I'll do something else and ended the call. Minutes later I receive a text again in a less than professional manner that she was delivering a wheel chair and had to pull over ...if I would leave my name and info she'd try to help me. I did return a text stating I was not pleased with her rude response when I called and would most likely leave an online review. When reading other online reviews it appears this owner has a strong history for presenting a rude and incompetent approach with customers. We are second home owners in Key West and love the wonderful community and the many kind and courteous experiences we have encountered... unfortunately The Hip Tourist is not one of them. One Star only because it doesn't offer Zero. Fortunately I found my needed item online. We always attempt to buy locally when possible. Signed... Disappointed

I am writing to formally register a complaint regarding an incident that occurred this evening at…read moreyour boarding terminal prior to my departure on the Key West Express overnight trip. Before boarding, I approached the ticket counter and politely inquired whether any accommodation was available for passengers with disabilities -- specifically, whether additional boarding time could be extended to allow my wife and me to safely get situated on an otherwise fully packed vessel. I am a United States military veteran rated at 70% service-connected disability, with documented mobility limitations. This was not a request for preferential treatment. It was a reasonable, good-faith inquiry. The response I received from your employee -- an elderly woman with red-dyed hair working in an apparent supervisory capacity -- was wholly unacceptable. She rolled her eyes at me upon hearing my request, and the tone and manner in which she addressed me conveyed open contempt and dismissiveness. For an employee in a position of public-facing authority, this conduct is not only unprofessional -- it is a reflection of the culture your organization permits. I want to be direct: individuals responsible for public safety and passenger operations must be held to a higher standard. There is no place for this behavior in any customer-facing role, and certainly not in one where the well-being of passengers -- including those with disabilities -- depends on respectful, attentive service. Furthermore, as a disabled veteran, I expect the same basic dignity afforded to any paying customer. I did not ask for recognition or special status. I asked for two extra minutes. The disrespect I received in return was inexcusable. I trust that Key West Express or the terminal that employees this person takes matters of this nature seriously.

The good: Saves time getting from Fort Myers to Key West…read more Saves the aggravation of parking in Key West. If the boat is half empty and you can spread out, the seats are not terrible. You can get up and walk around. There are bathrooms. There is reasonably priced food. There is a full bar. The bad: In Key West you have to arrive before 1pm to line up to get a boarding letter. If you aren't in one of the early groups called you may not be sitting with your party, or you may be sitting in an undesirable spot. Then, you come back for boarding. This takes hours out of your day. Checking in online would be more beneficial to everyone; I would think. I'm glad we tried it but we probably won't do it again.

Just being on the water was great, but the glass bottom viewing of the coral reef was wonderful!…read moreInformative and enjoyable for all ages and abilities! The sunset portion was a great ending to the trip! Friendly crew!

Glass Bottom Boat Sunset Trip. We are locals & took our visiting son & family on the trip. The…read morecaptain was on point & definitely new what she was doing in timing the sunset view, etc. Crew was knowledgeable and attentive. Wish they could offer more to see at the reef -- kind of a let down. Few fish, not much other sea life, and lots of seaweed. Also, we wished they would offer more drinks (beer/wine) & other food choices. Overall, it was an ok trip!