I initially had a positive experience with Key4Less. I contacted their service center to get an extra key made, and I was impressed with how quickly they coordinated with a technician and scheduled an appointment. The technician arrived at my home as planned and completed the job without issue.
However, about a week later, the new key stopped working suddenly. I replaced the battery, but that didn't resolve the problem. I called the number I had used before, expecting the same level of service, and was told the technician would be contacted to follow up. Unfortunately, that's where things began to go downhill.
After several follow-up attempts over three months, I discovered that the phone number only connects to an answering service--there is no direct access to a supervisor or manager. At one point, I was told that to fix the issue, I would need to go to the technician's home, which felt unusual and unprofessional. Despite my hesitation, I was willing to try that route just to get the issue resolved. But when I attempted to call, I found that the number had been disconnected or changed.
It's disappointing, especially since the company has great reviews and ratings. My experience, unfortunately, doesn't reflect that. I was left with a non-working key, no clear resolution, and no way to reach anyone in charge.
If you choose to work with Key4Less, I suggest asking upfront about their warranty process and who to contact if something goes wrong. Otherwise, you may find yourself stuck without support, as I did. read more
