Still no help from management! Something simple as printing a few pages from a checking account…read more Something I did not have access to. Other branches are always very accommodating!

I live in Rocky Hill and I always use the branch there; everyone is friendly and efficient. But I…read morewas in Glastonbury today and I decided to stop in here; I was camping last weekend and I lost my debit card, so I need a new one. The teller was snotty to me! Why, I have no idea. I walked up and explained the situation, and she acted like I was an idiot for not knowing that "They do that at the desk and you have to wait. There's a bunch of people waiting." (What desk?) Anyway, I left and I'll just get it done in town. And I'll avoid this branch in the future!

I stopped at BOA with my friend because I needed to take out cash and she had an order to pick up…read more I used the outside ATM and was able to get everything I needed quickly and then went inside to wait. I was greeted by an employee and it was an overall very pleasant atmosphere. I'll have to come back to this BOA location again.

Horrible customer service!! I was not allowed to deposit a check, that my husband and I had…read morecountersigned, into my bank account because it didn't have HIS name in the bank account. My husband was with me, had ID, and agreed that he had just signed his name to approve to deposit. I asked if they needed him to sign that the check was made payable to me? "We don't accept that any more "! What was only way they could accept the deposit from the State of MA for a tax refund? They said the ONLY way they could accept the deposit was to OPEN ANOTHER bank account in BOTH names to accept the check! That took 1 hour! I will be withdrawing all of my funds from this bank as soon as I am ready to waste another hour out of my and my husband's day to close it. Horrible!!

The bank is conveniently located and is pleasantly updated inside. The tellers are not so friendly,…read moresome exception, and the rest of the staff looks almost always skeptical...of what..not sure. There is an uneasy feeling about the place when you enter...not cause of the atmosphere but because of the energy the staff emits.

Stay away from this Credit Union. I had a high credit score and they by mistake reported me to…read morecredit bureau 30 Days late. They said they were sorry but can't help.

One star only, Only because someone made an effort to call me back. I called them because someone…read morestole my identity had a bunch of checks written with my name on them as well as there's. The account exists, my name isn't on the account just the checks they ordered planning on nailing me for fraudulent checks, charges and anything else this person could do. Wells Fargo's reaction: "Just don't write on any of the checks!" I got more help from the police department, check company and post office! It's clear Wells Fargo enjoys ruining people's lives. Never will recommend this bank to anyone, ever. Heard this isn't the first time this bank behaves like this.

There are 8 people working only one person helping 9 people in line . Made eye contact with three…read moreother workers no one said hi no one helped this lady out . Thankful for that one worker who helped. For everyone else that's so shameful!!! One other worker was literally sitting laughing about the line !! Horrible customer service

If i could give this place zero stars I would . On Feb 1 2026 I purchased air far via Cheap…read moreflights(don't ever use them either) for a flight leaving April 25. On April 23, not having heard from the vendor , I contacted cheap flights who told me the tickets had been canceled . I called Am Eagle and the rep suggested I wait to return from vacation on May 2 because the vendor may refund the money on their own. yeah, right. When I tried to re-open the fraud case, I was told that I was over some 90 day threshold and they would not refund , contact the vendor or do anything on my behalf. Either the AM Eagle rep was completely incompetent or intentionally deceived me so I would not be able to recover the funds. One possibility is just as bad as the other STAY AWAY FROM THIS PLACE! feel free to email me at stevepunzo@gmail.com if you have any questions

The service at AEFCU has really gone downhill over the past year. I have been a member for 50 years…read moreand they used to be good. Now they constantly make mistakes and it is impossible to speak with anyone to get things straightened out. My advice is to look for a better rated smaller credit union that is responsive to their customers.

Peoples' employees in general are very nice. They try to go the extra mile to make sure you are…read morewell served and sometimes they'll offer the newest service or offer they have going now and then. However I'm okay with all that. But recently in at least 2 other locations the tellers were not that friendly and on the contrary they seem annoyed and guys this is a bank! I can take my business anywhere I want, so they should be privileged and yes at your service at all times. I'm giving them a four star because they re usually great. hopefully they'll read this review and improve soon.

Avoid at all costs. Their "free" accounts have significantly more fees than Bank of America…read morecharges, which is really saying something. I've never lost as much money to fees as I have at this bank. And their customer "service" won't help at all.

I'll give it 2 stars because it's a nice, modern building and nice staff but it's very confusing…read morewhen you walk in. To your left are the traditional banking counters, but you can't go there because those are for AAA. In front of you is another counter but you can't go there because that's for DMV! Slightly to the right is a Nutmeg ATM machine which I get the impression, they are encouraging customers to use instead of live people. Eventually if you just stand there someone that actually works for the bank will come out and help you. They will go to their glass cubicle and process your transaction while to stand awkwardly in the little hallway. It's all just weird. And the worst part is even though they have a functioning drive through window, they won't use it. Getting little kids in/out of the car everything you need to pop in is a huge pain in the a**!

What a great bank and conveniently located for everyone working downtown. Tellers are always nice,…read morefast and helpful. The manager here, Rashiya, always fixes every problem.

I have been a banking customer of American Eagle FCU for over 40 yrs . The worst customer service…read moreIve ever had this past week . They are holding part of a certified bank check that was deposited LAST WEEK ! Was on hold with the phone center for an hour then hung up on . The Glastonbury branch was a walk thru the nine levels of Dantes Inferno . Extremely rude teller and not a nice human . In Manchester the guy who '' helped '' never told me his name then refused to tell me his name when asked was totally useless and uninformed except to the word '' NO '' The manager needs to learn how to LISTEN to a problem and have compassion . Playing the victim card doesnt give her a flattering aura . As soon as I get my money and pay off my loan I will leave that bank . The hassle to have everything converted over to TD bank will be a stroll thru an English flower garden .

Use to be a great bank but seams they have gotten to big to care for members. I would suggest…read morebanking elsewhere as I will be closing my accounts and moving on from this bank. Getting someone on the phone now is obnoxious, you get bounced around to multiple departments and no longer have the ability to contact anyone at the locations directly. They give you miss information, and they don't honor what their reps lead you to believe online. Terrible experience from what use to be a great place to bank.