I want to thank LBAC Travel for helping me make a bucket list vacation come true! We were able to…read moretake a river cruise on AMA Waterways this December and visit the Christmas Markets. Liz was spot on with her recommendation of this cruise line. It was perfect for me and my husband as well as the other couples we were traveling with. She listened to what was important to us and recommended what we feel like was the perfect itinerary up the Rhine. After falling in love with river cruising, Liz has already booked us our next cruise on the Danube! Thanks LBAC!!

We first met Liz and Brian Henn, principals at LBAC travel, in early August 2023. We spoke with…read morethem about our interest in traveling in retirement and scheduled a meeting with them to discuss our interests. Initially we mentioned a trip to England and Ireland with LBAC, but prior to our scheduled meeting we shared with Brian and Liz that due to some ongoing medical issues that we were going to push that trip off until 2024. We shared that we still wanted to schedule a vacation but had decided on a low impact beach vacation to the Caribbean. We had our planning meeting with Liz and Brian in late August 2023 and discussed our interest in both the Caribbean and Europe vacations. After discussing options with them we decided to book our Caribbean vacation at Scrub Island Resort in the British Virgin Islands. We also shared with them our interests in our England and Ireland trip for Spring 2024. They promised to put together recommendations for both trips and would get us some feedback "in a few days". Brian did book our flight to Tortola (BVI) during our meeting. He was able to assign our seats on Jet Blue but said he needed "a day or two" to get our seat assignments on our connecting flights with Silver Airlines. He said the same about finalizing our reservation with Scrub Island Resort. After a nearly 3 week wait for a response, I reached out to LBAC asking for confirmation of our reservation at Scrub Island and verification of our seat assignments on Silver Airlines. I also asked for the list of excursions and dining recommendations for our Caribbean vacation. I sent multiple inquiries with no response. In late September Brian responded acknowledging that he had received my prior messages and apologized for the delay in responding stating that they should have been in contact with us sooner and promising to get the requested information to us in a day or so. However, communication did not improve. He did send a confirmation of our reservation at Scrub Island but still no verification of our seat assignments on Silver Airlines or any of the promised recommendations for excursions / dining. Getting frustrated, I reached out to Scrub Island directly with the same questions we asked LBAC about excursion and dining options. Less than a day later we received a detailed and thorough response from the concierge staff. They responded equally as quickly to our follow up questions. Several days after hearing from the concierge team, LBAC finally responded with a forwarded email from the same concierge team with virtually the same response they had already provided us. What that tells me is that LBAC didn't initiate a conversation with the concierge or anyone else in a timely fashion - even though they had repeatedly promised to provide us with recommendations. In addition, the sole dining recommendation they included was for a traditional Italian restaurant in Tortola.. Less than a week prior to our departure, I again reached out to LBAC as I still had no confirmation that they had purchased the Travel Insurance plan that were initially recommended to us when we booked our trip. LBAC did follow up with the confirmation for a plan purchased the day I contacted him. Had I not done so, we might never had received the requested insurance coverage. LBAC Travel's mission statement reads: "Our specialty is pampering you with exceptional customer service from the initial consultation all the way through until you return from your dream vacation. I realize this review is long. I hope it conveys how frustrating and disappointing our experience with LBAC was in their communication and follow through to us. What is perhaps most frustrating is that they earned commission on our vacation to Scrub Island while we had to continually chase them down to take care of the most basic details of our vacation. It's unfortunate for them that the service they provided did not match the promise in their mission statement as we do plan to travel extensively in retirement but will not utilize LBAC again for our future travel plans.

Sooo thankul for Courtney! She has turned my dream into reality with all her expertise, knowledge…read moreand tips for my vacation. I thought it was going to be extremely stressful planning my vacation but Courtney has proven otherwise. She truly takes care of her clients and makes sure they are at ease with all their planning. She went above and beyond and now I know who ill be using to help plan and book all my vacations. Thank you for being the best!

Courtney was extremely friendly and made the whole trip less stressful than i could have imagined…read more She was very considerate and helpful to all our needs. It was more than a pleasure dealing with her. She was available whenever i needed her and answered all my questions right away. I would use her again in a heartbeat. Use Courtney and i am sure you will be as happy as i was and you will never be disappointed. 5 star recommendation.

I met with an agent and spoke with her for awhile to plan a trip overseas with my family. She…read morecalled me once to get more information and left a message. I called her back numerous times with no response. I then called the actual agency and spoke with someone directly. I left all my information again and she said she would get back to me. Once again, no return call. I will never use this company again.

Fantastic!!! My Travel advisor Andrea has been a great source of knowledge and informatio. Always…read moremaki us feel as though we were Loved and was concerned about every aspect so we would have a successful adventure