Awesome, honest and reliable. Can't say enough about Lenny and his guys!…read moreCalled in the morning and needed an alternator picked up by 3!

TL;DR: They seem like nice people who can damage your car or make it unsafe by improperly torquing…read morethe lug nuts, as they did twice with my car. Tires were also overinflated to random pressures. They're highly reviewed and seem like nice people, so maybe my experiences are the outlier. You decide. LONG VERSION: Some needed context: I check my lug nuts after every service because years ago another shop returned a car with lug nuts so loose that I had to pull over because the wheels were making noises as I drove home. Anyway, United Tire had a promo for a free alignment and could install tires the next day. I'd gotten an alignment and tire rotation there a few years ago but they didn't tighten the lug nuts properly - almost every one needed to be tightened. One wheel's lug nuts were so loose I could turn some by hand. I called and Lenny was apologetic and thanked me for letting him know and said something to the effect of "Ugh, I just talked to him about that!", so it seemed like an ongoing thing but I hoped they'd gotten it sorted out by now. Fast forward to now and after getting home I checked the lug nuts and they were WAY too tight this time. The spec is 94 ft-lbs, and my torque wrench doesn't measure breakaway torque, but with 14-in breaker bar it took almost all of my 185lb weight to loosen them. I jacked up each wheel and loosened and re-torqued them all, alternating between nuts and loosening in tiny increments to avoid snapping them. Unfortunately, one stud probably needs to be replaced because it has damaged threads that bind. The tires should be inflated to 32 PSI, but when I checked them cold the next morning they varied from 35-39 PSI. So another thing I needed to redo. United Tire offers lifetime tire rotation and while that sounds great, I don't know if I can take advantage of it. It doesn't save money to get free tire rotation but then need to replace damaged studs or lug nuts. If they could just tighten lug nuts properly, I'd probably keep going there. But they failed twice in different ways. And if they can't torque lug nuts, can I be sure the alignment was done right? After the free alignment I need to keep the steering wheel turned a little in order to go straight. It wasn't like that before. Every nut or bolt on a car can be over or under-torqued. This is the most basic stuff and unfortunately they've disqualified themselves for me. But maybe I'm the outlier.