Employees were very welcoming and professional. Service was excellent during pickup and when I…read morereturned a life jacket ordered online after picking up it up. Selection of merchandise is excellent and the prices are lower than competitors. The two piece Lost Creek paddles are a great value for the price as many other stores items.

This place is amazing!! What a great shopping experience! Their prices on the fishing gear were…read morereasonable and they had a good selection of products!! What we liked about this place the most was how well organized and easy to find everything was!! I've never been to such a well organized and easy to shop store!! I wish we had a place like this in Massachusetts!! The service was prompt and friendly!!

If you buy a pair of shoes/boots make sure they fit PERFECTLY, because once you leave the store,…read morethey won't exchange or refund your money unless the problem you're having with the shoe is a mfg. issue. I spent $145 on Oboz shoes. The shoes felt fine in the store but after wearing them for a week I was having too much rubbing/friction below my ankle bone. I brought them back to the store hoping to exchange them for another model but all they did was stretch the shoe, which made no difference , and sent me on my way. I contacted Oboz but since I purchased the shoes at a retail store they or unable to help. They suggested going back to Trail House.

I bought a pair of Keen hiking shoes from the Trail House and within a year both shoes tore at the…read moreinsoles. The Trail House refused to replace or provide a partial refund for the shoes. I do not believe that a $200 pair of shoes used lightly to moderately should begin falling apart within one year, but apparently The Trail House believes this is perfectly fine.

Caleb was so welcoming and kind! I will Be returning only if…read moreCaleb is working!!!! Thanks for the hospitality.

It has been a couple of decades since my last visit…read more 1 they moved 2 they are just a "snooty" helpful as my experiences from 1988-1992. Used to think it was just the "poor college kid" treatment but even as middle aged person they still give you the you should appreciate us approach. A decent selection of outdoor clothing, a much smaller selection of ski boots and ski than I recall. They also resell LL Bean items. Footwear associates were quick to offer assistance. When checking out, be prepared to pay a premium to the local shopping experience and the tacky "who assisted you?" obviously for a commission credit is uncomfortable!

Historic hiking store that offers every amenity for the outdoors. As a former rock climber of the…read morehills of West Virginia, it is fun to see the accessories available for the serious camper, or the day tripper. How they get all the stuff crammed into this small space is marvelous, and typical prices for outdoor gear. Neat footware out on the balcony, and the tiny stream running through the basement make this a must see and enjoy store if you are visiting Harper's Ferry!

Came in off the C&O trail and simply asked "do you do minor bike repairs?" and the immediate, and…read moreserious, response was "no way in hell will we touch your bike." Wow, could not have been any ruder to a fellow biker in need of assistance.

They have great gear!! The staff is super friendly and helpful! There's usually a great selection…read moreto choose from, with the newest technical gear you need. Shoe selection is great

Why I shop online…read more I've used a wheelchair for over 40 years. I like shopping locally. I'm used to people talking down to me, treating me like a non-existent black hole. I'm used to people being mean, rude, and condescending. I get that. I live with that. Yesterday I went into the Mountain Trails store on the Loudoun Street Mall. I've shopped there many times before. The help has always been kind. I use a service dog. He's well trained. He's been in many local stores including the Mountain Trails store. Just this week I spent over $100 in the Mountain Store. Yesterday was one of the most embarrassing episodes of my life. As soon as we rolled through the door a demonic old man began screaming at my dog to get out of his store. "This is my store, and that dog needs to get out", he yelled over and over. He never spoke to me and never used a civil tongue. It was as though he was possessed, screaming, "This is my store, Get out of my store." He was a cretin-like creature spewing a litany of embarrassing, abusive, demeaning shouts that drew the attention of everyone in the Mountain Trails store. Now, he could have come to me expressing his concerns, but he was unable to look me in the eye and speak to me like I was a normal human being. He just kept screaming at my dog. I did what I always do in the face of ignorance, I ignored him, hoping he would just stop. I went to the counter and bought the one object I came for. I paid, and I left. I will never shop at the Mountain Trails again, and I encourage everyone with a disability of any kind to avoid shopping at Mountain Trails on the Loudon Street Mall. Save yourself the embarrassment of the screaming, humiliation, and sadness of this old man. The old man was unable to treat me like the good customer I was. I pity those, like this old man, who harbor, tolerate, and practice such discrimination against all who are different. It is his store as he made perfectly clear and I was unwelcomed. How unfortunate that such bigotry against all who are different gets celebrated. Amazon never sees my wheelchair, my dog, or my disability. And, that is why I will be shopping online. Oh, and it's cheaper, delivered the next day, in any size, color, make or model that my heart desires with a 5% discount every day.

I didn't buy anything there while they were open, but it was a nice store with lots of clothing…read moreoptions and you could get things custom printed on them too. The employee there was nice and personable. The physical location is closed, but their website is still up and running- it's just the location is not there anymore. There is the website linked on this page.

From the owner: Located in the heart of Frostburg, we are an outdoor sports store that offers a great selection of…read moreclothing, bikes, accessories, and so much more!

This review is from the perspective of an AT Thru-Hiker…read more This is one of the best outfitters on the trail. It is a small place but it has all the stuff I want. They have Ankers (the four charge one and 7 charge one) All the best AT books Permethrin and Bug spray Sawyer, Katadyn, and CNOC Bronners represented Darn Tough is represented and they do the exchange if you have holes in your socks No clothes but who needs that? Hikers get snickers and there is a hiker box The employees where just awesome. Great for a small gear purchased

We went in to look around and bought two Native Slayer kayak's good Prices. Cheaper than on line…read more Had to order the second one and they got it in quick. They helped me load them and went over everything with me. If your buying a kayak check them out. Thanks for all your help.

Staff were friendly, their General store is a souvenir/hiking store, great spot in case you forgot…read moreto pack any essentials for you hike, and they have free water for hikers if you bring your own container. Great souvenirs beautiful tshirts for women, men, and children. They also have snacks and ice cream. Great selection of everything you may need. I will definitely miss this welcoming place. Everything in the store is a reasonable price. They do have high end hiking items as well as affordable items. Shoes, shirts, jackets, rain jackets, ponchos, hammocks, socks, hiking food, caps, boonie hats with nets to keep insects away,

Bottom Line: A small store but lots of inventory consisting of some refreshments, souvenirs and…read morehiking/backpacking gear. I love a general store. I wasn't really sure what to expect from this store but I was pleasantly surprised with all of the goodies inside. The store is packed but well organized. There is even a small grocery section that backpackers may appreciate. I spent most of my time looking at ice cream treats, t-shirts and sunglasses but I also checked out some other stuff like camo stove fuel, sleeping bags, dehydrated meals, bike repair tools, stickers and water bottles. Apparently the owner of this store use to have various storefronts offering outdoor gear, bikes, etc. but now I think they just have this general store. They no longer sell bikes but they have contact information for a mobile bike repair guy that is apparently awesome. This store is no more than several hundred yards from the Appalachian Trail and probably about a 1/2 mile from the C&O Canal Towpath.

First time coming here and it was a great surprise! Everyone is very welcoming and pleasant to deal…read morewith. Prices are reasonable and affordable. Came here for fishing poles and the variety was great! Spent less than 70 bucks for 2 compact ones. Was here during Memorial Day and it was not crowded at all. My only confusion was the exit line as they had to guide us around to it, nevertheless it was a good experience! Will definitely come again

Have driven past this store for 20+ years traveling to see family and finally drove by on a day…read morethey were open and we didn't have to immediately be somewhere. I will say that this place was not what I was expecting--the biggest part of the store is hunting gear--rifles, clothing, and related items. They have a section of country home goods and decor, a small kids section, and some snacks and jewelry. The kids picked out some cute earrings, took a picture with the taxidermy moose, and tried to convince me they needed a "coon skin" cap (no). Glad we finally stopped but not our jam.

Went in there on a lark, as I have driven past for work numerous times. I was on the motorcycle,…read moreand wanted to check it out. Reasonable prices on recognized brands of clothes and hunting apparrel; firearms prices are likewise reasonable. No gouging here! The staff is friendly, and keeps the shop clean and organized. I just wish I lived closer.