Impossible to navigate website for paying HOA dues It is impossible to use the website for paying HOA dues read more

If you are a property owner, avoid this 'company' at all cost. Unprofessional, uncaring, indifferent, rude, unresponsive, disrespectful, incompetent, inconsiderate, insensitive, unreliable, negligent and callous. Couldn't imagine you would have a worse experience if you blindly picked any other company out of the phonebook. I don't even have the slightest idea how they managed to get 1.5 stars. read more

The most unethical, unprofessional, least friendly people you ever wanna come across. They use their length of years in this business to their own benefit, instead of in the service of the properties they are contracted to manage, and sometimes unlawfully. They have refused to show me, as a board member, documents pertaining to the property I own, as well as many other service refusals. We must all get together and get this family out of business ASAP. read more

I'm stuck in a year long lease with keystone property management and I just want to warn everybody on this board that they are an absolute disgrace to real estate and I wish I could contact the owner of their buildings to let them know what a joke they are so they lose their contract. From the beginning, I signed a lease only to find actual roach droppings in their fridge and then I asked to be moved to a different unit. The different unit wasn't ready when they said it would be - it took them a WEEK TO GET IT READY. After I had already packed my stuff and left an abusive situation, I was lucky enough to have a place to stay. But if I didn't, I would have been a single mama with a 7 month old baby living out of her car for a week while they got their shit together. My son threw up their wood varnish (the varnish was either cheap or applied incorrectly as it's constantly chipping off and it's 2 months old) and had to be taken to the ER, I sent them an email to have them move me from my unit or strip the varnish and they didn't even call me or email me back. When I called they told me they had read the email and sent it to maintenance. I'm sorry - I just told them my son went to the ER over their shitty paint job and they couldn't even give me a call back?!?! My A/C has broken twice in the two months I've been here and they told me their "supplier is backed up." So find a new supplier for f*cks sake. Why do tenants have to live in the heat of miami and suffer because their suppliers are unprepared. It's shitty business of them to only have ONE person they get appliances from to begin with. If you're supplier isn't supplying then find a new one. Go on Amazon FFS. They told me another tenant won't get a fridge for another month because "they're supplier is behind." I went on amazon and found a fridge for them that could be delivered in two days. They're full of bullshit excuses. I can't believe there are people this lazy and unqualified that are managing (if you can even call it that) peoples properties. They had tenants sitting in the September heat for a MONTH with no A/C with a brand new A/C cranking 24-7 in the empty apt next door. And they don't consider A/C an emergency. In Florida. These people are awful, lazy, inconsiderate and if I hadn't been completely backed into a corner in October I would have never signed the lease. I will do absolutely whatever it takes to make sure people know what an awfully run company this is. Oh and the kicker is - I still don't have a/c, still have paint chipping all over the house, AND THERES A BEEHIVE IN THE PALM TREE OUTSIDE MY WINDOW SO I CANT EVEN OPEN MY WINDOW TO ALLEVIATE THE HEAT. I HATE IT HERE and I feel so stupid for not listening to my gut the first time about these lazy thieves. There has to be some kind of legal recourse - HAS TO BE - because there is no way what these people are doing is legal. I feel so trapped. Being in my apartment gives me anxiety cause of how unhappy these people have treated me. And to think - I'm one of the few people with steady income that can actually pay rent during this pandemic and this if this is how they treat their paying tenants I can't even imagine how they're treating others who are struggling. read more

Air conditioner broke down. The unit was in foreclosure and they decided not to repair because it was central. 2 months it took me to find a new place. I did not have ac for 2 months. read more

Worst experience EVER!!! I rent 744 Jefferson Ave and have had nothing but problems with this apartment and management company. This management company doesn't respond to 90% of maintenance requests online, don't return phone calls, and barely answers the phone. Theyre unbelievably negligent in managing the property I live in. In the past 2 months I've had a rat infestation (11 days to respond to), a termite infestation (currently ongoing), fridge went out and was reported 11 days ago (haven't heard anything back yet), and today the sewage backed up and flies started coming into my apartment. I'm currently in a hotel, at my own expense, because when I left there were 10+ flies in my studio and the smell of sewage. I called the emergency number but havent heard anything back in 6 hours so far. Just do yourself a favor and rent from a different management company. They offered me a $150 credit since I was out of my home due to rats for 11 days and was swarmed by termites for over a month. Then, literally told me "if you dont like the rent credit we gave you then just break your lease". Rude, uncaring, and unprofessional! Dont rent from them!! *****Check how many complaints they have on Yelp and the civil cases they have open and closed in Miami!!!!***** read more

If I could give zero stars I would! Our son moved into one of their apartments and did not have a walk-through after signing his lease which was his mistake, was left with a horrible apartment and even worse condition that took us two hours to clean. After submitting emails and videos to their management office we got no response with the termites that were infested in his home, the nest of bees that are still coming into his home as well as the stove that was beyond disgusting. It took over a month to get some of these issues resolved and he is still having these problems, what kind of people run a management company like this! I am in this business and not at any time would I ever treat a resident or a perspective resident like this! Below are just a few of the items that we walked into upon the day of his move in after waiting two hours for keys! read more

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Recently purchased a condo with this company as the property management company. These people are horrible. John and Joan Bennett are the least professional people out there. Want something fixed? Good luck. Been waiting since October to have an exterior light fixed. Multiple callas and emails nothing. They certainly took my 100 application fee and my hoa fee with no problem. They take an application free but don't even run any checks. They charge you 18$ to pay with a credit card which is absurd. Look at the reviews on here and other sight. All the one star reviews say it all. Don't use this company. Don't buy or rent where this company is involved. Don't expect any call backs or replies to emails. Just all around bad company and bad people read more

Not that they have the best apartments on the beach but theyre very descent. However, i had been racially discriminated by keystone management. I was assumed to be a tenant who didnt have money to pay my rent. Which wasnt the case. I refused to move in on the 15th of the month and pay 775 and then turn around in 2 weeks and pay 1550.00 that wasnt feasible especially when i havent lived in the unit for a total of 30 days. I was then told to come back and get my security deposit. Its smelking a lot like a lawsuit read more

I've been living here since 2006, rent as 575. ive delt with 4 new management since. When I first move in their studio. It wasn't even ready Dirty , not painted , ac barely worked. Kitchen didn't stick and bathroom was a mess. 15 years later, still like that. Fast forward to 2021, it's now keystone who management. Are they better much better than the previous managements but my apt needs major work done since no relsi has ever been done since 2006 and I just saw a rental increased to 1300 when my lease dont end till feb 28, 2022. I'm paying 1300 for a run down apt with a very bad termite problem read more

These folks are dishonest, professionally inept, and unscrupulous and will scam you or your condo board every chance they get ... stay far far away from Joan and John! They mis-managed my building, Concord House Condos in Miami Beach for a few years until finally we caught them red handed in January 2011 scamming our BOD for 6k with a fake asphalt company. John apologized profusely for pushing the job through without BOD approval and no permits. Even worse, he had a non board member sign check paying unapproved vendor 6k when we agreed to no more than 1k, knowing that the BOD would never approve of the pmt. As a result of his under the table deal, shoddy workmanship occurred and we had no recourse. At the end John agreed by email to return all the funds back to the association's account and ended up going back on his word when we didn't agree to his payment arrangement of $250/month over the next 2 years. He and Joan hid behind their lawyer and completely screwed us as he knew we didn't have the funds in our account to obtain any council. Out of five different management companies used by various condos I've owned over the past 15 plus years on Miami Beach, they are the most corrupt, untrustworthy and most negatively regarded you'll find. read more

If you have the misfortune to be buying into a community that they manage, sorry to tell you but it will be a dreadful experience. They are rude, and nasty. Your message will be ignored, and if they do respond, it will be a one or two word derogatory reply. They get $100 to run the application, with an extra $18 to use a credit card. They do nothing, but that cc payment clears immediately. One of the worst management companies that one can imagine. Dread if there is ever a problem in the complex. read more

Not only are they incompetent in their job, they constantly harass my 90 year old mother. They recently filed a suit against her for unpaid HOA fees for yard work that was not needed. The fact is she gave them a cashiers check for over 3000 dollars and I paid 2000 for a front door that took them 2 years to install. We are currently about to sue them for the fraudulent allegations and monetary demands they are making. I suggest anyone else unfortunate enough to have dealings with them do the same read more

Is there a worse property management company in Miami? I'm guessing no. See all these reviews here and other sights that pretty much say how horrible they are. dont Even bother requesting a repair or trying to get a response from anyone. It won't happen. The Bennett's have no pride in their company. They simply collect a check for doing nothing. Please avoid at all costs. They will charge you for running a background check. They don't run it at all. They take the money and provide no service. read more

I rented my apt in south beach and everything is going well... The apt. assistance and the lease renew "first 6 months lease and after month to month" was easy and without problem... They are nice and professional... read more

I wish I could give this company a zero. I have lived at the same apartment complex for almost 5 years and the keystone management company team has gotten worse every year with fixing things in a timely manner. More specifically, the laundry unit washers and dryers literally break every other week...it's exhausting. I've had to wring out my soaked laundry about 7 times or more now because the washer wasn't spinning properly. Literally happened again today. It was supposedly "repaired" on 6/27/17, 7/3/17, and 7/7/17...Not! So annoying! read more

I wish I could give zero star for them. I actually read the reviews before and tought that could be exagerated but no. If you don't want to loose your time and your money do not trust this company. I was trying to rent an apt from them they asked me to do my own background check which cost me $20 plus application fee $100 I gave all my info and they told me it will be approve in a coulple of days. Three days passed and no answer from them. I called one of the managers there Jenny, of course either she never there too answer the phone or always in a meeting she can't never talk to you. After 5 days I was told I only need 2 more approves for the boards and I will get my keys. I had to leave my old place and again no answer from them. I had to run after them when I did not have any where to go. Jenny asked for some others papers if no I couldn't be approve when again I was told that they were giving me the keys of the apt that week. After a couple of days they told me they did not approve me. I got denied. I asked for my money back they said they had to wait for a denied letter?!!!!!!!!! Reallly???? bullshit.... Safe yourself time with them. Do not trust them. read more

I truly believe that renting from this company would be a very big mistake for anyone. The manager and owner of this company's name is Jonathan Bennett, with his mother Joan Bennett. Both who are the worst humans I have ever experienced in my entire life. They don't fix anything they do not answer the phone they will not give you information of their superiors or who you can complain about them too and they will not help or fix anything. They will lock you out of their office and ignore your phone calls and then try to evict you that is what he does. Everyone in this building hate this man. My interaction with him he completely threatened me was totally hostile and I'm pretty sure At one point he was going to throw me out into the street. I'm literally afraid of this man and I don't recommend anyone using this company either it would be horrible for your business . This man has also had so many complaints that the Better Business Bureau rejected and took him off because he refused to resolve any of his complaints. read more

The worst company I've ever dealt with. They always acted as if I worked for them and if you ever needed assistance, you were bothering them. Slow, unprofessional, and completely unsatisfactory in every way. Run from this company. They might put a bandaid on your issue but it will never be resolved. read more

i agree with all of the reviews/complaints here. I have found them to be rude and not responsive to routine tasks of building maintenance. There is no reason for the lack of response and lack of courtesy from these people. They need to realize who their clients are and who is paying them. I would love for our building to switch off of their services. read more

I dealt with Mr. Bennett on an insurance matter on one of his properties. He is very professional and always responds in a timely manner. He provided much needed back-up documentation that made our case. He fought for his tenants throughout the whole process. Very easy and pleasant to deal with, highly recommend..! read more

John and Joan Bennett don't care about your property. Despite cashing my landlord's monthly maintenance fee for "cleaning," our building is always dirty. We have a serious black fly problem stemming from something that died in our walls during termite tenting. When all four tenants complained about the issue inside of the building John's response was "well what are we supposed to do? Open up all of the walls?" Rather than fix the long term problem they patch it up with short term "solutions." I am sure we will continue to have critters that come inside the building and live in our walls. Complaints and emails are blatantly ignored. Repairs are never completed or take 9+ months to approve/finalize. My upstairs neighbor has had a ceiling issue for almost a year and they keep giving her the run-around. John and Joan are completely omnipresent and don't seem to care about how their business operates. I feel bad that my landlord owns a property under their so-called "management." The weirdest part is that despite being located next door to another one of their properties (we even share a fence and dumpsters), all owned and operated by the same condo association, my building isn't taken care of nearly an 1/8 of care that is put into next door; the cleaning, paint, everything. Just another disappointing Miami "property manager" who collects checks from residents month after month and puts zero care into their job/the property. read more

It seems that John Bennett and his team is not really communicative. They supposed to manage our condo association issues. They don't answer requested information, no reply to e-mails for several months. They cash my monthly maintenance fee, though, which is pretty high. I would like to know what's going on. read more

NEVER do business with these people! Joan and John Bennett are unprofessional, dishonest and horrible property managers. I lived in the Capri Apartments in Bay Harbor Islands, managed by Keystone, on the 2nd floor of a 2 story bldg. When a water stain began to form on my roof in August 2011, I immediately notified Keystone and sent photos. Nothing was done despite 9 MONTHS OF DOCUMENTATION AND COMMUNICATION OF THIS GROWING PROBLEM. I kept sending photos, e-mails, taking video until I had to call the City Code Compliance Officers who also came, took photos and were shocked at how a tiny water stain was allowed to grow until it covered 1/2 my bedroom roof and spread into my living room and inside my walls! They fined Keystone but that didn't phase them. Soon, the roof began to leak... BAD... EVERYWHERE! In the walls, from the roof, from the doorframes, water everywhere. It happened multiple times. Code compliance was informed each time. Videos and photos were sent to Keystone each time. It began happening in at least 5 other apartments int he building, too. Why should it have EVER gotten to that point? One of the few replies Joan ever gave me stated if I didn't like it, I could move! Not we'll fix it right away. Not even a concern for the building owner whose money is at stake for repairs or withholding of rent. Eventually, Joan had the nerve to charge me for water damage in the apartment! Hell no, sister! I have everything documented, got a lawyer and put that woman in her place. She's LUCKY I just wanted this whole ordeal to be behind me or I would have sued her for my moving costs and retaliatory eviction. She told other tenants who were complaining of leaks and water damage that she would evict them, as well! This woman's CAM license should be revoked. If you EVER have problems in your apartment, document it consistently. She's not half as smart to do the same, she can't even spell. Avoid all business with this company and Joan and John Bennett if you're a tenant or building owner. Here's a link to videos I took of the extensive water damage and leaks in my apartment. http://www.youtube.com/user/joannapalmer29?feature=mhee read more

They manage our building. They do such a bad job we get fines from the city all the time. In the last year we have had 25k in fines and penalties. Also when we ask them to do simple things that a managemet company is supposed to do, they really rip you off. They fixed a front door lock for 400 dollars. They have lots of hidden charges. 250 a week for cleaning, then misc fees of 75 dollars a week all over the place. DONT USE THEM. Joan Bennett and John Bennett are criminals. read more

I wrote a positive review about John Bennett about a month ago and it was taken down. What's odd is there are other positive reviews that was also shuffled to the "do not read section". Why is that? Is yelp showing a bias to negative reviews? I'm new to yelp and not happy that because I'm not following the crowd and bashing somebody my review is discounted. Anyway, I rented an apt from him on south beach for 3 years and found him helpful and flexible. When my year lease expired he didn't charge me more for going month to month. And when I left he handled returning my deposit in a professional manner. read more

They are honest with the financial aspects of holding property home owner fees. So that's a positive. However, calls often are not returned, emails answered, and issues take an extremely long time to be resolved. I have experienced prostitutes living in the building, which ultimately were able to complete the term of their lease verses being evicted for noise complaints and police documented threats. It took 7 months of noise complaints, late night partying and a lot of loud sex (good for her, unless she was on the clock, that's just living in a brothel) to be resolved when they moved out. Termites ran their life cycles and were not treated for a full year until they returned the next season. A small cockroach problem was neglected until the building had to be tented, and now that they are back, and after 6 weeks of attempting to request the building receive treatment, the small problem is now a most likely infestation that's getting rapidly worse. The last time I personally went into the office to request help, Joan told me to, "Shut the f*** up!" during our conversation. I have witnessed first hand how they treat their employees and feel sorry for the team they have assembled because it's the most hostel work environment I have ever viewed. Look at it this way, go in for yourself, check out the office, employees moral, if they can't manage their own lives, how are they going to manage your property and you investment. They get 2 stars because they are not crooks, and eventually, your problems will get resolved, but in an unexceptable amount of time and without any level of customer service, quality control, or common courtesy. read more

I've been trying to get a hold of Jenny for the last few days and not even once I got a call back returning my calls. Left a few messages with Daniel at the front desk and finally he told me he spoke with Jenny and we could just use the same application we had recently sent for another unit in the same condo since it was the same buyer and all information would be the same. Keep in my that by doing this I was simply trying to save time from having to fill out all info in the application again since it was the same owner buying the property, and to make sure that I didn't waste a trip from Broward county to Miami beach to drop off a check. I made the payment for the application but as soon as the check was received Jenny said I needed to send the application again. When I asked to speak with her, she said she was busy and didn't want to talk to me since she wouldn't have any excuses not to pick up or call back or give me the correct information the first time(She was again sitting in the office and couldn't help out an owner of multiple properties managed by keystone). read more

I recently rented an apartment from Joan Bennett and she was nothing but helpful, I am sad to read these reviews perhaps it is the people themselves who have issues. In 20 years of renting I have only had 2 landlords/property managers that were just terrible crooks and bad business people, I can say Joan is not that person and you should try a different approach! read more

After buying a condo in a building that was managed by Keystone, I now truly understand the meaning of incompetence. Calls to their office go unanswered, when you finally get someone on the phone they are unhelpful and rude. I don't understand how Keystone is still in business. If Yelp had negative stars as an option, I would definitely give it to them. Run away from this group as fast as you can. read more