Living in Michigan, knowing a first rate tire place is a must, and Kzoo Tire has not only never let…read moreme down, it feels as if they always go above and beyond. For example, I had a flat over the weekend and a tire valve that needed to be repaired. I called first thing Monday morning and they were able to get me in an hour after they opened. They had exactly what I needed to be replaced. Everything was explained and the work done was excellent. The amount I was charged was even less than they quoted! The folks who work there are all super helpful and I was out in less than an hour. The jazz cd I was listening to was even back on when I returned to my car. Kzoo Tire is just everything a really great local business should be.

I had a slow leak in one of my tires. the 3rd time that I went to my dealer he suggested I get a…read morenew tire. He ordered one. The next morning at 8:15 I called Kazoo Tire and the nice gentleman ask me to let them look at it. He gave me an appointment at 11:15. I got there a little early, they took my car right in and 20 minutes later, my car was done. They patched my tire, gave me the sharp screw that was in my tire and only charged me $19.80. They were so friendly and professional. A wonderful place. Judy

We got a nail in our tire on our way home from Kalamazoo MI to Iowa and showed up at 8:30 am Monday…read moreto get it repaired. We were immediately met with friendly, helpful and fast service. The whole process took less than 45 minutes and when we went to pay, we were told this service is complimentary. We didn't get the names of the "above and beyond" employees but they were working on June 26th 2023. Highly recommend! Especially the Westnedge Ave in Portage MI location.

We called and they stated that they could get us in right away. We showed up and waited about an…read morehour for balancing and rotating the tires but then they refused to do it and claimed we just needed all four tires replaced. We went to a nearby belle tire where we were told that what they said was false, and that the tread was not ripping off the tires. Very bad experience do not recommend!

Always do an excellent job. They are nice and are always willing to give you a great deal. If they…read moredon't have what your looking for, they will try there hardest to get. Thank you, Kami

Free air pump out back! Thanks for the free air, even though I went to Discount last time, I could…read morebe persuaded to try Belle Tire next time just because of the free air!! Thanks for the service!!

Extremely disrespectful younger lady answered the phone. Within the first minute I felt belittled…read moreand disrespected. I scheduled an appointment and took my car in to check for a leaking tire. I sat in the waiting room for about 30 minutes, which was no problem. They came back and told me there was a nail in my side wall and the tire was unfixable. they also told me that my other tire was leaking as well. I took the tire home and bought a repair kit and when I take the tire off, it came to my surprise there was a nail directly in the center and it only took me about 10 minutes to fix instead of $350 to fix both "leaky tires". I was not only disrespected, but told false information and I will never be coming back unless the management has changed.

I went to this Goodyear last year for a starter/ignition issue. This week, my car wouldn't start,…read moreso I took it back to the same Goodyear in case the starter was still under warranty. My dad called before I got there and explained the issue, asked them to check on the warranty and see what was going on. I had to tow the car there. I left it there on a Monday. At 5:45 on Tuesday (they close at 6), the mechanic called and told me the solenoids were stuck and that the thermostat was failing. He mentioned an issue with the catalytic converter as well and quoted me $2k at minimum to fix all three. I said no to the catalytic converter because it was working fine and he confirmed it wasn't a functionality or safety concern. When I asked if the solenoids were on warranty because I saw them on an invoice I had from them in 2023, the mechanic very quickly rushed to get off the phone saying they were about to close and he would check in the morning. Again, they close at 6 and he waited until 5:45 to discuss the issues with the car with me. I called the next morning, so it's Wednesday now, and told them to go ahead with the solenoids and thermostat and not to do the catalytic converter. Christine at the front desk answered and mentioned the 3 repairs above, as well as an exhaust pipe issue. I tell her that the mechanic didn't tell me about the exhaust pipe. She moves on quickly, not clarifying what the issue was, what the cost would be, or whether or not it was a safety, functionality, or aesthetic concern. Around 2 or 3 pm that same day, the mechanic called me and said he "suspected" the reason the car wouldn't start was the timing belt being loose, not the solenoids. He suggested they replace the timing belt, leave the solenoids, and still do the thermostat. So are the solenoids stuck or not? He doesn't clarify. I explained that I'd gotten the timing belt replaced 2 years prior and got a fault code on my dashboard every day when it was broken. Why wasn't I getting the fault code now? He launches into a bunch of technical talk and then quotes me for $1400. I have my dad call back instead because I am used to mechanics trying to bully me because I am a young woman. My dad tells me the mechanic told him the timing belt was cracked, not loose, which is not what the mechanic told me. I expressed my concern that I'd be dropping $1400 on a repair when they aren't even sure if that is the reason it wouldn't start. They also told my dad that the car was running fine and was driveable. It's getting close to 6, so I call Goodyear back and tell them to just do the timing belt. The mechanic then said that they weren't gonna work on the car that afternoon, so I could call him back in the morning. I planned to pick up the car the next day and take it to a different mechanic since they told my dad it was driveable. When I call the next morning, so it's now Thursday, Christine picks up, doesn't let me talk, and goes to ask the mechanic about the car. When she gets back on the phone, I explain that I am going to come pick it up and for them not to touch it anymore. She asks me if I am getting a tow because it isn't driveable. I explain that I'm over the back and forth and getting conflicting information every time I or my parent talk to them. She denies ever speaking with me, or telling me something different than the mechanic. I told her not to touch the car and that I would get it towed. When the tow truck arrives hours later, he tells me the car isn't ready and that he won't be able to wait. I called Goodyear to let them know I would have another tow truck pick up my car and just needed to know when the car was ready. Christine claimed she couldn't "make any promises" about giving me a call when the car was finished. What mechanic doesn't call you when your car is finished so you can come and pick it up? I call later and ask if the car is ready. The tow truck comes. My car is with a different shop now, thank god. Whether the issue is a lack of communication, organization, leadership, or a combination of all three, all I know is that their issues and unprofessionalism caused days of unnecessary stress for me. Had they behaved appropriately, taken accountability, or communicated any information effectively, I would've paid for the repair and they would have kept my business. I have never dealt with any shop being that uncommunicative, defensive, contradictory, or flat-out rude. It took 4 days for me to get my car back as they wasted my time and still didn't know why it didn't start on Monday. Treating your customers that way is unbecoming of any business, especially ones reliant on maintaining long-lasting relationships with customers. I hope they fire that rude, combative, lying woman at the front desk and hire mechanics with a proper work ethic and the ability to keep their lies straight at the least, and not waste people's time or drain their pockets at the most.

Busy place. Get an appointment before you come here. I walked in to get my tire fixed and it took…read moreme more than 2 hours of wait time to get it done. They check your vehicle as part of their service. They check your battery, levels, all tires, and give you a recommendation if something needs to be taken care for. They do a good service, they have coffee, water and magazines. Also a TV which you can turn on and pick any channel you want. If you are hungry, it's just besides Olive Garden, so an option is to drop you car, eat and come back when they call you.

I've been here a couple times for oil changes. So easy to schedule and always on time. They tell…read moreyou what your car needs and no upselling pressure. Listening to them talk to other customers I made the decision to bring my car here when it was making a weird noise. I was kept informed every step of the way. I just feel like it's an honest place with no pressure selling. Very happy with their service and the staff is great.

Everytime I do a Sam's Club pickup they ALWAYS delay my order. Get it together Sam's Club and quit…read moreFIRING good help.

Of all of the 100s of times in Kzoo, I never even knew there was a Sam's club all of this time. Not…read morethat I ever really was looking for one either. Their mini croissants look pretty good. They had a nice assortment single serve of cheesecakes, cheese and fruit danishes and muffins the size of a small babies head. The king crab legs look to be already cooked and ate even cut up for you, nice. There aren't a lot of already made food kids, like the taco kit my husband likes at their C competitor. There's a ton of pool inflatable toys, lots of outdoor patio and backyard items out too. There was a pine pergola set out that looked like a nice shelter from the sun too. I only saw snack sized Snickers, but no other snack sized chocolate treats. The checkout here are mostly self-service here.

My family has been getting all 5 of our cars serviced here for probably a decade at this point &…read morehave never had an issue. At some points it seems like we always have a car there getting something fixed, but they have always been loyal & give us the best deal possible. Extremely friendly and knowledgeable staff too. I had gotten into an accident and messed up my car pretty good, so I had taken it to a place to get a quote and the guy recommended I scrap the car or I would have to pay a boat load of money to fix it. Luckily, we took it to Pep Boys and they fixed it up for a fraction of the price and I continued to drive that car for years after. I will add some pictures below. Highly recommend this place. I have no idea where all the bad reviews are coming from.

Google review summary Reviews…read moreAll oil39 discount17 manager14 desk13 +6 Sort by Most relevant Newest Highest Lowest Lera Lowrie Local Guide·18 reviews Absolutely do not buy tires from Pep Boys. We have used and recommend Pep Boys for years. Have always purchased our tires for all of our 5 vehicles from them. Went so far as to recommend all our friends do the Black Friday tire deals they ... More Geoff DeLaune 1 review 2 months ago Great service. Had my brakes and tie rod replaced. They have online scheduling which was great. Ryan asked if I could bring it in earlier to start diagnosing it! Great, honest work. They texted me as soon as I ... More 1 Pep Boys (Owner) 2 months ago We're happy to hear you had such a great experience. We appreciate your business and hope to see you again soon! yuhboi d 7 reviews·2 photos 5 months ago Would leave a 0 star. Dropped it off because it wouldn't start. A few days pass and I call to check up on my truck. They told me it sat in the parking lot and that I need to take it to a transmission specialist because it wouldn't move. I ... More Photo 1 in review by yuhboi d Pep Boys (Owner) 5 months ago Thank you for taking the time to post a review. We're sorry to hear about your experience and if you're willing, we'd like to work with you to make it right. Email us directly at pepsocial@pepboys.com Kara B Local Guide·8 reviews 3 weeks ago New Had a 10:30 a.m. appt. They called me at 11:00 and told me what was wrong. Asked at noon how much longer it was going to be. Was told he was "working on it now". It's now 1:20 and no one has touched the car and no one anywhere to be ... More Pep Boys (Owner) 4 weeks ago We apologize that you had a poor experience. Please allow us to review your experience by sending us your contact info and details of your visit to pepsocial@pepboys.com referencing google, so we can investigate further. Thank you. Book online Lera Lowrie Local Guide·18 reviews 4 minutes ago New Absolutely do not buy tires from Pep Boys. We have used and recommend Pep Boys for years. Have always purchased our tires for all of our 5 vehicles from them. Went so far as to recommend all our friends do the Black Friday tire deals they have. They totally ripped us off. We ordered 4 tires and installment. Paid for everything and sent my 16 year old son over to have them put on. He sat around 3 hours, was told they were done and he left. They never put the new tires on. When we went back to let them know the new tires weren't installed and they had done nothing, they denied it and accused us of trying to steal new tires. One of their mechanics even acknowledged to us that they had not put on the tires and that it was in the system as not received upon. We will never return, we have shared this with everyone we know and will post wherever we can. Ryan, the manager, absolutely knows we did not receive upon our order. He was condescending and rude. Belle Tire was able to fill the order that they wouldn't and at a better price. Will always go to Belle for our 5 vehicles

Costco is often a great experience…read more Parking was surprisingly easy, staff were unsurprisingly friendly, and food court wait time was minimal. Unlike other Costco stores I have been to, here you handed over your food receipt at the food court counter instead of waiting for them to call your number. Not a big deal, but I figured I'd mention it. One thing that really stood out was that the bathroom stalls had strips to block anyone from seeing into a stall, which is always embarrassing and awkward so I'm impressed and grateful these privacy strips exist.

I love Costco, but I don't like the cash back program at all! I got a paper with a barcode in the…read moremail. First I have to remember to take it into the store (I forgot several times). Then I need to remember to use it at the checkout. But I went to the self-checkout and was told after scanning all of my items that I couldn't use it at self-checkout and I had to go stand in line at a staff occupied checkout. Then they couldn't get the barcode to read and had to cancel the entire order and start over scanning. This rigamarole was ridiculous! Just take the cash back off of my credit card bill!

I got a tire replaced. it was easy, and i had great customer service from Rex, Rick, Gavin, and…read moreMark. Shout out to Mark for great quality work!

They broke the hood latch on my truck- it's a newer vehicle so it opens a little differently and…read morethe tech pulled it too far. $1100 in damage. I had to take it to the Ford dealer to get it fixed- and they were able to confirm that they were the ones that broke it. The manager tired to tell me that it came in that way- that somehow the last people to open the hood broke the latch. In order for this to be true they would have had to break the latch, get the hood open (the ford dealer had to tear the front end apart to get it open), and then close it without bothering to tell anyone. Little do they know the last person that did the oil change was the Walmart on 9th street. Regardless- they broke it and can't be bothered to even attempt to make it right.

All the staff at this Tuffy is extremely helpful, honest and friendly. Because it is a small…read moreoperation, the employees take the time to talk to you and explain what needs to be fixed. I recently had a headlight socket and sway bar links replaced and the quote they gave me was around $50 cheaper than I got elsewhere. I will never take my car to the dealership again. Also there are corporate and local coupons online! I would have given 5 stars if there were a nice waiting room, but its just a little foyer with a few seats. Great service and prices!!!

horrible work and service ! my son had to take his vehicle back 4 times ! is this place even…read morelicensed ? dont even waste your time or money !