I don't know what it is with this KFC location, but they NEVER get the order right. They also refuse to make a Twister even though it's listed on their menu. Today I ordered 2 spicy chicken sandwiches, a chicken breast, two biscuits, mashed potatoes, and coleslaw. ONLY ONE SANDWICH was included in the order. This has happened many times and I have to report it to Doordash to get a credit. The chicken sandwich I did receive was not made with a chicken breast, but three little chicken tenders. Why can't they improve? This is not rocket science for heaven sake. read more

KFC - Spicy chicken sandwich made with three little chicken tenders and not a chicken breast. - Fast Food Near Me - Bernalillo, New Mexico

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This location is very horrible they always get your order wrong and the the man that owns KFC is very rude and disrespectful that's why KFC is going downhill read more

Best service tonight. Very kind and if they didn't have what I ordered or wanted, the gentleman helped me make accommodations fast. Food is always hard to come by a good service so I wanted to make a shout for this young man tonight. read more

Service is sub par just like everywhere else. Girl says hi and will take my order and instead spent 10 to 15 minutes putting together orders. Drive thru girls had to come take my order. Wanted to try the Tuesday chicken fried steak. She forgot my bun! Really!! That is one of the main parts Had to wait a bit as the place is busy, the drive up must of had 6 cars Next time I will try a different kfc read more

Now I've had some really bad experiences with Other KFC restaurants locally But this location nailed a great original chicken sandwich meal today. Fresh/hot and tasty Definitely hoping they can prepare a dinner bucket of the Colonel's original very soon Polite service and quick Give it a try read more

Hadn't had KFC in a long time, decided to get the 8pcs crispy. It was disgustingly! The chicken was cold and old, even the oil tasted old! The biscuits were stale and the potatoes and gravy were cold! Will NEVER GO BACK! The guy at the window was sweet...thus the one star... had to throw away everything! Driving back want an option. Disgusting! read more

We had come in on a Sunday and waited over half an hour. There was no communication about the wait especially since over twenty minutes of that wait was at the speaker. When I got to the window I paid for my order and after I was given my receipt back my order was wrong. I asked to speak to a manager and he was great. He said my next order could be comped but when I came back today (five days later) they said they could not honor it as the man "had no authority to comp a meal" and instead offered only five dollars off. They did not offer any apologize for this so I left. Terrible communication here and I will spread word of such. read more

KFC - Fast Food Near Me - Bernalillo, New Mexico

This version of the KFC franchise is fantastic! Ordered a spicy chicken sandwich with fries and a Pepsi. Sandwich and fries were fresh and hot and the Pepsi was cold and fizzy. I got change from my $10 and was on my way in like 3 minutes. The service was courageous and quickly efficient. The sandwich is a real boneless piece of KFC fried chicken, with a crispy pickle and super spicy sauce. Delicious!! The foil bag really keeps the sandwich warm. Great touch. All around good deal and a very convenient location read more

The chicken sandwich war saga continues. This is my third fast food restaurant that I've reviewed in my search for the best chicken sandwich. See my two previous reviews for Popeyes and Burger King (BK). I must say, I was a bit skeptical about KFC's offer before even trying it. I mean, there weren't a ton of vehicles waiting in line to order this sandwich. Traffic wasn't stopped in the middle of the street. This sandwich was the exact same price as Popeyes ($3.99) and less than BK's ($5.89). The chicken breast exceeded BK's in size, but maybe 10% smaller than Popeye's. KFC had the spiciest chicken sandwich, hands down. The hot mayo they slathered on put it over the top on spicy. Their chicken breast was moister than the rest and had a perfect crunch. The bun was just okay compared to Popeye's, but overall flavor, size, moister, crunchiness goes to KFC. I know I'm going to get some hate and incredulousness, but I have to put KFC ahead of Popeyes in the war so far. On to more fast food chicken sandwich restaurants. read more

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STAY FAR AWAY!!! They have become absolutely horrible. Zero customers service. Rude employees and borderline fraud. I placed an order which included 3 pieces of white meat chicken. I am more than willing to pay extra for this. After waiting 20 minutes in line, I get to the window and CONFIRM AND ASK POLITELY that it is all white meat. The rude employee looked at the receipt and nodded "yes". I got my soggy order and drove home. I screwed up and didn't open all my boxes to confirm AGAIN the order. Of course I get home and what do I have...two legs and a thigh!!!! UNBELIEVABLE!! Of course the manager wont answer the phone and "corporate" is a computer. The good thing is that I will be eating less fast food and cooking more. These businesses and owners don't care about customers, only about lower food quality and making money. The employees are all horrible, rude and take no pride in work, but upon reflection, I can't really blame them too much which how they get treated (obviously horrible with how customers are thought of). Anyways, enough ranting, please go to Churches's or Popeyes and avoid KFC in Bernalillo. Maybe someday Golden Pride will expand to Rio. read more

We haven't been to KFC in a long time, and we were not disappointed! The food was hot and oh so good! Don't let the road construction deter you! read more

Got a bucket of wet extra crispy thighs and legs this evening for the game. Chicken was warm but the coating was soggy!! So dissatisfied!!! read more

In 2016 I gave this place a glowing review. Sadly now I feel compelled to adjust it down. First admission is that I don't go to KFC often at all so my last 3 visits contain 2 pre covid visits and this latest one last week. We are talking years in span on 3 visits. Honestly because I don't eat fast food much, but also because even before covid this place seemed to be continually advertising for all shifts and various management positions. That kind of turn over just said problems in the location to me so I avoided it. My adjustment down does not come from service as that has always seemed pleasant, but rather food quality. At least from this location. The last visit was the last straw for me and I won't be back. In each of my last 3 visits I have ordered fries. EVERY time they have been lukewarm, leathery and chewy. Like they were made the night before and sat all night under a heat lamp to keep them somewhat warm for orders the next day. The chicken and other sides also seem to have been sliding in quality and freshness. On this last order I was going to order 2 meals. One reg recipe and the other extra crispy. I ordered them thru the drive thru. Was told that they were out of regular recipe and only had crispy and would be 20 min for any reg would be available. That is astounding to me to be out of the mainstay of the business as you have systems in place to keep your supply. Either way I ended up just ordering one meal of extra crispy. I get my meal quickly thru the drive thru and pull away. What I find is my mac n cheese is a congealed glob, my biscuits are doughy, the fries are leathery and old seeming and to top it off, the extra crispy order is found to be a soggy regular recipe chicken. Did not seem even close to fresh or moist. Just blah. So, a fan of KFC from childhood, but now I'm done. Loss of my tiny business will mean nothing to them, but I hope they can turn around the quality issues as it would be a shame to see another of the long standing big names dissapear. read more

Bernalillo location: waited five minutes at the order intercom to place order. Ordered popcorn chicken combo, no drink. Was told I have to get a drink. Didn't want the drink, agreed to pay the combo price regardless if I get a drink or not. Also ordered a six piece wings and two extra biscuits. Get to window, she tries to hand me a random drink. Waited for food. Got bag of food. Get home, we have a pot pie, two biscuits, fries and hot sauce. WTF! This location is the worst. Called about 10xs to ask for a refund. They don't pick up and the voicemail box is full. read more

I hate this place. I wait in line for 15-20 minutes, only to be told that they are out of chicken and that it would be another 20-25 minute wait. THIS IS THE THIRD TIME THIS HAS HAPPENED THIS MONTH! What's the deal? What to they do down there if they aren't selling chicken? Are they just trying to get me to go away? If you really want to make me mad, then WASTE MY TIME. I love the KFC product when I can get it, but I've not been able to get it, even though I've been willing to wait in the drive-up line for what feels like an eternity. Plus, to add insult to injury, the person who is on the other end of the intercom (order board) is rude! OMG! Just don't go here. Don't waste your time. Life is too short for stuff like this. read more

The recipe is not the only thing you guys keep secret, where the food and employees are is a pretty closely guarded secret as well. Why do you offer online order ahead, if all the doors are locked and you won't answer the phone to bring my food out. I orderer 50 dollars of food that was ready at 6:05 pm. I've been here since then waiting in the drive through. It's now 6:38 and I'm still 10 cars deep in the drive through. You can see the 3 or 4 people standing around behind the counter. Why don't you just bring the food out to us that have ordered ahead? There's even a sign on the door that says door open for online orders only. But it's locked and here I am in the drive through line watching your employees stand around Inside. The Colonel would flip his flipping wig if he saw how you treat your customers. The only reason I'm not driving off is because I've already paid for my food. Jeeez Louise. I've been waiting 50 minutes now btw. My foods gonna be soggy AF. read more

KFC - Fast Food Near Me - Bernalillo, New Mexico

They always mess up with my order They just know how to charge money but they don't know how to take care of a customer I haven't seen a store like them before Very bad service i will not recommend at all Drive 10 minutes to other store better read more

Best food in Bernalillo People are always friendly food is always hot service is always fast did receive some unwarranted bad feedback from ex-employees like Charles Perea read more

Had not been to this KFC for several years as it had gotten so bad. Happy to say it has changed much for the better. It has a clean, new interior and the service is good and friendly. The food was like the old days. The colonel would be proud again. Thank you KFC corporate for bringing this location back into the fold! read more

16 piece mixed Family meal plus one medium Dr. Pepper: $49. Not no but HELL NO! If that's normal pricing, I'm no longer buying KFC. I've driven to this KFC for years because of the good service but not for that price. Hell no. Sorry guys, Churches Chicken it is. read more

I like kfc's food. However why is this location still closed inside? I did a Mobile order and had to wait in a long line. I am upset because my food was cold when I got it. I'm going to contact corp. about this issue. read more

Typical KFC. The chicken and pot pie were good, free soda refills, had a radio playing music on top of soda machine. Restroom was clean. Total for two was $14. read more

Advertise quicker service to order ahead and then they have their lobby closed so when you come to pick it up you have to use the drive through which has a 45 min wait read more

We order basket of chicken and a sandwich. GUESS WHAT! They forgot to give us the sandwich and just took the money. We were in the hotel and checked. This is the worst place. read more

bad service we order a family bucket that comes with 4 pieces of chicken tender and 4 pieces of chicken , what we got was the left overs of the chicken tenders , we ask for coleslaw they put mac &cheese, we didn't order that, they didn't put sauce for the left over chicken tenders , the cashier that help us giving us bad service her name is briana s.what kind of service is that kfc shame kfc , bad bad service thanks to ruined our dinner , because of that i dump kfc 1 star read more

I patiently waited to be greeted and my order taken. There was no one at the front counter. After waiting several more minutes the woman at the drive-through said she would be right with me.I waited a while longer but apparently it was more important for her to serve the drive through customers who arrived after me than to wait on me. I left never to return again. read more

Nice, convenient location. Standard KFC quality.

The standard quality to this restaurant is the best and I love the chicken and the Macoroni and Cheese here at KFC and they are good. Its a very good place and services are very well. :) read more

We just went through the drive-thru since we were in a hurry. They did not give us any napkins, sauces, and spoons. I just had to eat my honey baked beans and mac & cheese with a potato wedge! Lol. Jerks! read more

6551 Paradise Blvd NW, Albuquerque, NM 87114 Terrible experience! I ordered a bucket of thighs and drums, and a large mashed potatoes and gravy. Got home and no gravy, so I gave my wife the chicken and went back to the store to get my mashed potatoes AND gravy. The kid at the register acted as if my wanting to get my order correct was not a good thing. I told him I ordered mashed potatoes and gravy, and he said "You wanted gravy?' I said yes, and slowly, very slowly, he went to the another employee and finally got a gravy and handed it to me. I told him that the potatoes were now old since I had to come back all the way to the store. He acted put out that he had to walk 25 feet to get me more potatoes. He never said "Sorry, we'll fix your order" or anything like that, he just acted put-out. Then I get home and the freaking chicken order was wrong! read more

I hate to do this however, this review is justified. This was by far, thee worst KFC I've ever eaten at. The place was invested with flies. I wasn't able to enjoy my food because I was too busy doing battle with flies! Then while eating, an employee was cleaning the floor with some type of strong odor chemical that made me want to gag. Someone please call the health department!! read more

Worst chicken I've ever had. Tasted like it had been reheated from the day before. Biscuits tasted the same. Did not ask if the order was for dine in or to go. They assumed it was to go even though they saw us sitting down in the restaurant. Received our sides all smashed up in the bag. No comment cards around, surprise surprise... read more

After dining in, I was sad to see a 2-star rating for this KFC. The food was hot and fresh, and the staff was friendly. Pretty much everything I'd ask for in a KFC. I dined-in on a Friday at 11:30am. read more

Well i try to avoid kfc but today it was unavoidable...the place was clean service was good....but the food was horrible..i paid 9 bux for a meal..and left cursing myself and my friend for suggesting we go here...better off going to churches down the road read more

my food was good and the girl at the counter was fast and friendly. just don't go through the drive up to order your food because the same guy handling the money is also making you order with no gloves on this is the second time I have seen this here. read more