Ok. I'm giving KFC 4 stars because it met my expectations. We came in and we're met by Natasha. She was super nice and friendly. She sold us on the idea of the box that had 8 nuggets, 4 pieces of chicken, 4 biscuits and 2 small sides for $20. It was just enough food for us. And it was classic KFC. The restaurant is old and in need of updating. But staying in kept up a fun time with Natasha who kept checking on us. It makes me sad to see that this store has 1.5 stars. It doesn't deserve that but it does need updating and that might be why. Thanks KFC for the yummy food. read more

disgusting. bad service, LONG wait time, bad food. never in my ligd ordering here again

This is a good restaurant the only thing is you will be waiting a while but it's always fresh which is nice and the staff are nice

This is the worst kfc I ever came too Ordered food on line for pickup when I got here i was told they had no chicken made it would take a half hour to Make it this is the second time this happened to me i will never come back worst run place I ha be ever been in read more

I ordered 3 tenders, mashed potatoes, coleslaw and 2 biscuits. Over 20 dollars. When I say the chicken tenders were horrible is an understatement. I cannot believe someone actually put them in the box. They looked like they were made hours if not the day before. All rock hard coating and dry, dry chicken. Coleslaw was fine as were the biscuits and potatoes. I couldn't even give the chicken to the dog. I was afraid he would choke. The employee that put that chicken in that box did not care what they were doing. I will never going back even though I like their coleslaw but if someone who works with food had that I don't care attitude, I won't go back. I was 16 when I worked in fast food. I definitely cared more. read more

The 50 foot buffet sign is just a trap upon entry you will notice there isn't a single customer inside and the customer service explains why. Food was cooked 6 hrs earlier and saved just for you. There's a Taco Bell across the street if u still feel like eating read more

Well I was hankering for Kentucky fried chickens biscuits. I prefer their biscuits over Popeyes. The cost of the biscuits nowadays are $.75 each. Besides raising the price of the biscuits they have also shrunk the size of the actual biscuits. By my recollection they have shrunk it by at least 1/3 in size. Before you could only have one biscuit in your hand now you can put two biscuits in your hand. So nowadays the biscuits are not as big and fluffy as he used to be. I also got and tried their chicken pot pie same thing here chicken pot pies has gotten smaller and they raise the price. Upon eating the pie, it was more cream than chicken, potatoes or carrots . I thought I was eating a can of cream of chicken with biscuits placed on top of it. Also it was pretty bland not too much flavor of garlic onion or black pepper. It was very salty... Looks like pretty soon they are going to price themselves out business. read more

KFC - Chicken pot pie. - Fast Food Near Me - Cape Coral, Florida

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Placed an order on the kfc app at 6:30pm, arrived at location at around 6:40 the app had said my order was ready. I arrived and the order was not ready I didn't think it was a problem and waited about 20 Minutes before being told someone else had apparently taken my order. I pleaded with the store associate if they could remake my order and they said no to contact customer service. Absolutely horrible customer service. read more

Five Star I just wanted to tell you of my experience on 8/22/2024. I came about 8:pm to pick up dinner for my wife and myself. As I was leaving the building and stepped off the sidewalk to the parking lot, I tripped and fell with both hands full. Your employees ran to help me get up and took me back inside. They refilled my order and helped me to my car. I just wanted KFC to know their employees went above and beyond with the service I received. It made my bad situation good. Thank You !,Thank You ! read more

So KFC needs to stop using the antiquated ads with the Colonel because those days are long gone.Been to this location and the one on Cleveland and they both were not good. Customer service is a chore, acting like you care about your job or the customer is non existent. More comradery with people in the kitchen than the customers...Food is mediocre..Now you know why Chick Fila and Culver's are busy and KFC is a ghost town. read more

Got an order to go and it was just ok. Chicken was greasy and extra crispy when we specifically twice stated original. Slaw was watery and when we went to pick it up we noticed it was a little dirty inside. We were sorry we ordered from there. Service was good. read more

Great food and great staff! I was surprised by the negative reviews and was tempted to pass on even trying it. I'm glad I checked out the Google reviews as a second opinion. read more

Too expensive for just 8 pieces of chicken. After waiting for 10 minutes No one acknowledged us so we left.

We were having a nostalgic moment... neither of us had been to a KFC in many years so decided to stop in. Got the family meal with a bucket of original, mashed potatoes with gravy, french fries, cole slaw, sweet iced tea and biscuits. I kid you not, it all tasted just like our childhood. Everything was exactly the same. And as fast food goes especially after Covid, this was a pretty good experience. The dining area was clean, the staff was fine... not overly excited but hey, semi friendly is better than most, these days. They were accommodating to us wanting a gallon of tea and even offered a refill. The food came out pretty fast and was cooked perfectly as far as KFC goes. Thanks for the memories. read more

Wow these poor guys make terrible chicken. The chicken sandwich was over cooked, the bun is mushy and the French fries are chewy. Shoulda known, they were empty. Oh well, everyone needs a zero reference. read more

If you like setting up a dentist appointment after eating than this is the place for you. With how hard and over cooked their chicken sandwiches are you'd be needing some fillings and dental crowns soon after! At least they're considering your waist line with their kid sized sandwiches, they're just making sure you'll be hungry for more! Their customer service is absolutely astounding with the mumbling shift supervisor that just cares too little. Who can blame him, when all he has around him to eat for his lunch break is burnt chicken and stale fries. Enjoy your time here at this KFC, I'm sure the money you spend will be worth it. read more

KFC - Evidence A: Miniscule Chicken Sandwich - Fast Food Near Me - Cape Coral, Florida

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Ordered the 12 piece combo for $38.99 and got home and saw ALL the pieces of 'chicken' were sooooo small I thought they were from a pigeon AND of the 12 pieces 5 were the tiniest wings I have ever seen. What a RIP-OFF! read more

KFC - Fast Food Near Me - Cape Coral, Florida

Horrible horribke...should have read other reviews. Hardly anyone in restaurant so how they completely screwed up my order thru drive thru is amazing. Will never go back too many other places. KFC has gone with down hill. Horrible service and now food. Run away dont walk from this KFC. read more

We waited super long for little food multiple cars waiting. When we got our food they forgot 2 items that we ordered. Also when I opened my box the chicken looked like this (picture shown) little disappointing... read more

KFC - Number 8 Piece Chicken - Fast Food Near Me - Cape Coral, Florida

Been to this KFC many times and was happy. This time I had to tell the lady taking the order from the drive through 4 times what I wanted and each time I made it very clear. 2 piece meal deal extra crispy with mashed potatoes, gravy and coleslaw. Simple order. Finally she repeated it to me and asked me to drive to the window. She presents me a bill for $18.96. I said that can not be right. She said oh I must have accidentally over charged you. She can back with $15 total. I was hungry for that chicken and paid it. When I got home and opened the box there was 2 thighs no extra crispy, coleslaw dried out and skin on the gravy. Never will be back. Thanks for ruining my all time favorite game read more

me and my dad made a mobile oreer for this kfc and it said 5 minutes, we go in 15 mins later and they said another 5, so we went to go sitdown to wait but the place was so disgusting not clean at all. my dad really wanted to grab his spray cleaner anf paper towels to clean it but i wouldnt let him. nto to mention we rordered a 10 peice bucket and we got 7 peices. horrible read more

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I ordered food They never shows up for almost 1 1/2 hours then they cancelled or food. My kids were hungry. Bite Squad made ordered And they failed to check with KFC read more

Tonight was the second time we have gone to this KFC in the last few weeks. The first they ran out of chicken. A chicken place not having enough chicken. What's wrong with that!. Second time was tonight. We ordered an 8 pc dinner and came home with a 16 pc dinner, 2 orders of mashed potatoes and gravy, Cole slaw and biscuits. This was probably a family of four's dinner. They get stuck with our 8 pc while we get enough food for 2 or 3 meals. Service was horrendous. No customer service skills. We will definitely be looking for a new chicken place. read more

Can't believe I'm writing a review about KFC owned by Jim Gyarmathy. Yesterday after church we were in a hurry to get home to watch the Daytona 500 and thought we would take a bucket of chicken home. Well when I walked in there were people complaining everywhere; "I bought the buffet and there is no chicken on it.", "Half of the food is missing off the buffet." etc. no one at the counter, three people in the back working hard, so I waited. The lovely lady I stood next too said that she had been waiting for some time, as I am hard of hearing I apologized for not hearing her, she said OK because I'm almost blind, we can make a good pair waiting here together. Then, this lovely young black lady came to the counter to take my order as she brought the other ladies large bag of food up. The lady I was talking too said something to her about getting honey, and the girl pointed to a container where they were. She grabbed some and I guess one of the had broken and the whole container was a mess. The lady behind the counter grabbed a hand full, turned around and went to a sink and hand washed all of the packets, grabbed a towel and dried them. I thought WOW, you don't see that often, she turned back to me apologized for the delay and ask to take my order. I wanted a large bucket of all dark meat and she had a puzzled look on her face, turned to talk to a manager (I think) and came back and said that the only way they could do that was Half original and Half Crispy, which was exactly what I wanted any way. This worker's name was "LIZ", she was helpful, kind, working hard and fast, pleasant smile, polite with a can do attitude. I am in my 70's and traveled for a living most of my life, so I have seen a few people behind the counter, but I have never seen one as good as this lady. While waiting on my food I stepped back and was talking to a man that just got back from taking Boy Scouts fishing, he looked at me and said that this lady must have some great parents, because she is not the norm today. Mr. Gyarmathy, you have a gem here, I have not seen you since I was in your office behind the KFC on US41 more than 30 years ago. I don't go to KFC often because of how bad your store management is, it is usually a mess, however this weekend was way different. I would drive past your other store on Del Prado all the way to north cape just to be waited on by this young lady. read more

I am baffled by the rude manager. I think her name is Carolyn . On my way home from work I stopped in the drive thru ordered the Tenders meal bucket for four. In the past the price for several months was 24. And change and you received 12 tenders mashed potatoes and 2 coleslaw gravy and 4 biscuits. Today I was charged 29.+change and upon arriving home to plate the food to my sad surprise there was no gravy and only 1 coleslaw. Sooo I called , I was told the price had changed it's no longer a special and you were supposed to get two potatoes and no coleslaw . She further stated after I mentioned the coleslaw if I would be quiet and let her finish....... oh she's finished alright in my book. If I want to return the food with the receipt she'd give me my money back. No apology no oh come back and I'll give you your gravy NO CUSTOMER SERVICE!!! She said she's new to this store, I'm hoping she moves on because we do enjoy our tenders once or twice a month. Lost a customer here! read more

Whoever owns KFC in the Cape on Handcock should be ashamed of the way the restaurant looks. It has never been updated and the speaker doesn't even work. Disappointing. read more

So I came to KFC at 9:30 through the drive through and the employees didn't answer the speaker. So I drove up to the window and found no one there. After driving out of the store I see an employee on their phone ignoring me. Would not recommend this KFC store to anyone. Unless you wanna be treated like trash. read more

It has a buffet and that was the whole reason I went. I got my money's worth so that is no big deal. I just wish more was on the buffet and I didn't always have to ask for things. Drinks were great and staff nice. Good value to feed a bunch of hungry kids. In the end it is fast food so you get what you pay for. read more

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My friend and I chose this KFC . We are down on vacation for a couple of months. Hungry for KFC we decided to try this location. It was drive up, due to Covid 19.. We purchased our food ,the price was fabulous the service was tremendous!! Everything is exactly how we ordered it. We got home took it out of our sack and it was perfect! A lot of people will not compliment on Yelp only for something negative. I want to commend people the people at this KFC for a job well done!!! Very courteous everything was perfect. Way to go, great job we will be back! read more

Ordered 5:00p for 6:15p pickup as instructed online. BUT when got there, told had to come in , couldn't use drive thru for online orders. Went inside, person on register didn't have order, didn't know anything about it. Told her, politely, I would just get a refund. Mgr came up and didn't help cause didn't know anything about online orders. Told her that I tried their restaurant 6 years ago and it was terrible then also, thought they would have improved, BUT no they didn't. Now I know why their parking lot is always empty and the buffet is always closed. I got refund online from grubhub, I hope, but lady at grubhub phone CS was VERY NICE. Will never go back to this restaurant again, even though I live 3 blocks away. Shame. read more

Took the family for a quick dinner today at 5 pm. We all opted for the buffet so enjoy variety. Since it was the start of dinner I fully expected a clean and fresh buffet. What a huge disappointment! All of the chicken looked like and tasted like it had been there since lunch. Very, dry dry. There were no fried livers and lost of the warm items had been there for awhile. We went back to the cashier to ask for fresh chicken and liver sand said it would be about 10 minutes. We started to eat since we were hungry in anticipation food would be forthcoming. After waiting about 20 minutes we went back up to. Ashier to ask for status. The cashier said they would bring new chicken but were all out of livers. A decent place would have come out immediately to inform us they were out instead of hoping we would forget. Last time at this location! read more

Can't believe the low quality of chicken you get at KFC these days. They used to be worth the 50 you'd spend.... I won't do it again. Avoid this KFC, try eating publix chicken, it's 10x better than this soggy crap they call chicken. read more

Used their online app several times in the past to order. I do this for convenience and the fact that the website gives more options. You do however have to prepay which is fine. Never had an issue with this here before. Got my confirmation that the food was ready and to head out to pick up. When I get there some big guy tells me they have not received my order yet and I need to wait while he takes orders for the people behind me. Granted I ordered my food 20 minutes before I got there and I did so in advance of the people behind me in line yet was told they did not have my order and it was not their fault because they are a franchise and the website does not control them. Weird answer so I pressed saying I had never had a problem with ordering online, prepaying and picking up from that location before. Again he told me to wait and he needed time to go back into the office to "force the order" asking me to wait longer. I am almost 30 minutes in when he returns from the back and asks to see my receipt which I had already shown twice before even though it specifically says there is no need to show it. He says I could have ordered it anytime and his franchise boss wanted to check the date. I told him I was calling corporate and asked to speak with a manager and he told me he was the manager. Had to ask his name. He said Barry. After showing him the receipt four times I finally got my food. However he disappeared in the back with it for a long time after he packed it. Fresh saliva was on my potatoes. I would highly advise you frequent another establishment. I threw out my food and had to get corporate involved for a refund. Rude, unprofessional and zero customer service skills. I will take this issue as far as possible to ensure no one else gets treated this way by the so-called manager Barry. Additionally I am informing the health department. read more

I took my pregnant wife who was craving mashed potatoes there at 9:50. 10 mins before closing. Sat there for 5 minutes as the guy on the intercom told me to hold on. When he returned at 9:55 to tell me they were closed. I politely asked the fine gentlemen what time they closed an he advised me right now. Ask informed him that he told me to hold on to wait till they closed but I still had 5 mins. He advised me to return another time. This to me is extremely poor service. I feel the coronial would be appalled. read more

I've gone to this KFC a few times - drive through only. Today I got 4 famous bowls and was charged $7/bowl. This was after I had ordered at the kiosk and they told me they would give me my total ' at the window'. When I drove to the window there was noone there and I had to wait a good 2-3 minutes for the girl to come and give me my total. As soon as I heard it, I told them this was not the price I had been paying at previous visits (there was not a deal at those times) and they treated me like I was crazy and were generally rude.I went home - on Doordash I could have ordered the SAME EXACT ITEMS for $5/bowl TODAY. The items were rung up as 'a la carte' and this all seems a bit fishy. I will not be going back to this establishment. read more

we asked for 2 forks and they completely closed the window in our face . worst kfc i been too

Awful place looks like it's stuck in the 60s !! Food even worse pigeon legs all dried up for chicken legs. Place needs a big time make over !! read more

Great service and attention to their guests, I had to buy food for a large group and all the employees were quick to help and serve us. Great job !!!! read more

Don't bother with the 5$ box this store does not honor the national advertised special

I went in and ordered a 10 piece bucket with a coupon and the guy there Glen was fine. Very nice and good service......But the gal behind the counter doing lord knows what. I'm not a racial person and don't take this the wrong way but shes dark african american. Glen might know her but anyways back to the point. They told me they had no breast (original/crispy). and this young lady bends over the stand where the chicken sits and yells out "Don't be ordering nothing you know we aint got. Like mam, HOW THE HELL am I suppose to know what you have available?!? You work there. don't you think you should doing something more productive then yelling at customers about what ya'll have and dont have read more