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    Sunset Chicken

    3.2 (5 reviews)
    Closed 11:00 am - 8:00 pm
    Updated a few days ago

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    6 months ago

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    6 months ago

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    2 months ago

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    7 months ago

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    Ask the Community - Sunset Chicken

    Pollo Tropical

    Pollo Tropical

    2.9
    (94 reviews)
    3.8 mi
    $

    The employees are rude and not very helpful. I came last night to try and get food from the…read moredrive-through after getting off of work and they told me that since they were closing in a half an hour that they hardly had anything left and if I wanted french fries they would be cold, the employee seemed as if he were just trying to get rid of customers instead of trying to make a sale. I told him if it was too much trouble I could just go somewhere else and so I did. I have also had a bad encounter with the same location before, I went through the drive-through and one of the employees never even gave me my credit card back I had to call and cancel my card and wait to get a new one by mail. Horrible customer service skills at this location.

    Today we stopped at PT for a chicken family dinner. Today it was the best service (fast &…read moreaccurate) that I've ever had. The chicken, mashed potatoes with gravy (aside), and Caesar salad were perfectly cooked. Today 5star. Stephen took my order- quick & precise. The head gal at the delivery table checked for accuracy and provided grilled onions (no charge) & sauces as requested. I was amazed. Having an older seasoned staff is the difference. We have frequented PT for years & younger staff frequently made omissions or errors (no gravy?!!), improper sauces, too many croutons, and slow service. I stopped shopping HERE for dinner. Most likely management read my complaints as well as other's dissatisfied clientele. A $20 dinner here beats any Publix or Costco chicken special. The tastes of the marinated and grilled chicken is superior.

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    Street view
    Raw ahh "crispy" chicken
    Raw ahh "crispy" chicken
    Pollo Tropical

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    Sunset Chicken - hotdogs - Updated July 2026

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