I placed my order through the app at 6:43 PM. When the app showed the food was ready, my mom went inside, but the staff had no knowledge of my order. I then went in myself and showed my phone with the order number, yet I was repeatedly ignored. Employees continued handing orders to other customers while I stood there, feeling completely invisible. Eventually, they acknowledged my order, but while I was still waiting, another customer came in for an online order and experienced the exact same issue. He finally asked another employee, who discovered his order sitting on the bottom shelf. When I asked, my order was also found sitting there. Despite knowing we were waiting, no one called our names or announced that the orders were ready. To make matters worse, the employees stopped taking new orders altogether until another customer asked if they planned to continue. I did not receive my food until 7:31 PM. Additionally, the cleanliness of this establishment was unacceptable, spilled soda on the counter and floor, and garbage scattered around the dining area. This location is clearly being mismanaged, and someone from corporate should visit to see what is going on. read more

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I've been here in the past and it has been good. Sadly not today. I'm not the only one complaining. I ordered my food one hour ago. Came to get my food. Sadly it's still not ready yet. Two hours later still waiting. Something about a chicken delay. I wish I picked delivery instead of waiting. I had some where to be and had to cancel on ppl waiting to eat dinner. I felt so bad. The cashier said they couldn't switch my order from luck up to delivery. So sad I had to wait and because I ordered it online I couldn't cancel the order . read more

KFC - One - Fast Food Near Me - Howard Beach, New York

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this place is pathetic, waited 30 minutes for a simple order of chicken sandwich. only 2 employees taking orders and serving. it's not worth your money and time. read more

Just horrible. Spoke to Alex about the stale crispy chicken. Had to row out my bucket with 10 piece. O always buy KFC this is the first time I ever had this experience. The guy trying to tell me it's fresh. Looks like he trying to sell what he had left over during the snow storm. This is just plain horrible. read more

Don't eat here ! They cook some dry chicken with no seasoning whatsoever. And on top of that they gave me no sauce . Thanks for ruining my day read more

BEFORE IT ENDS MUST TRY CHEETOS CHICKEN SANDWICH!! Crispy chicken breast, cheetos and cheese sauce in a bun. It was amazing!!! There are some minor changes made to this restaurant, looks like major but NOT! Ne paint job on the walls, some wood accent all around, some pictures and decorations. But still that dirty old tiles on the floor. Still same staff with attitude, you will never see a smile on their face!! Must say, the only lady who takes the orders at the register was the only pleasant one!! The bathrooms are still same dirty, broken toilet flush, no hand towels, hand dryer doesn't dry anything, besides blowing little air! And soda fountain is outside, you can fill up your on soda. read more

The food was disgusting. The biscuit was hard as a rock. You could break a window with it. The chicken tenders were all dried out and they were black looking, and when I bought my food back to ask for a refund, i had soda in my hand, Tyron the manager of this place while im bringing back the food asked did you eat it? I said are you for real look in the box? Does it look like I ate it? He even told me I have to charge you for the soda you got the soda right I said are you for real? It was a full cup of soda. I didn't even take a sip of it and he charged me for it... not only is this place filthy but they are very rude and nasty in there. I will never eat from this KFC again. I'll travel 15 miles to another KFC if I have to,I will never eat in this place again so check your food people before you take it out to go home because half the time it's not even fresh. And Tyrone needs to learn some manners and had a treat the public screaming and yelling and telling me go ahead and put it right up on your go ahead. My name is Tyrone. My name is Tyrone. .. read more

F'ing disgrace. Ordered over $100 of food for them to let someone come in and walk away with it because no one there is paying attention. Then my family had to wait another 40 minutes for them to get our order together again for them to completely forget my 3 large sides. We had already gotten home, when we noticed it. I told my husband to tell them to refund us for it. My husband, was too nice and went there (behind my back, since he knew I would get mad at him for him to drive all the way back there to get it). They should have refunded us for the money instead. They actually thought that giving us a tiny individual side would make up for their mistakes. One, for losing an order that was over $100, and two, having us having to trek out butt back to them to get items they left out of our order. Never again. Corporate should deal with these people, because they clearly don't know what they are doing and how to deal with customers they wrong read more

This place is a scam. They don't give you what you pay for. Also expect to wait forever for salty food. The place was dirty and empty and now I know why. Expect half of your order to be missing. read more

They need a lot of managerial help their. It was 6 people making orders and people were still waiting 10 min for orders. Between the online orders and in store orders they couldn't get it together and they were running out of chicken for the people in store not saying nothing. No garbage can and the counter was filled with spilled juice. Very disgusting. Hopefully they get it together. read more

I think they should close this location down. They honestly barely have anything on the menu you want the staff are rude, and they barely could even communicate read more

It's a shame I can't give this KFC a 1/2 star... I got the family fill up and there was no breast only legs thighs and wings.. the chicken was dry and the biscuits were cold... this is 2nd time I bought here and was disappointed read more

I placed a Grubhub order at 3:15 PM today that I received at 4:45 PM. Yes, you read that correctly. The estimated time for delivery was between 30-40 mins per he GrubHub app. I use the app frequently and have never waited so long for an order. Now while the chicken itself was fine. The attitude of the driver was not. I didn't receive a call until Grubhub contacted me that the driver was outside. I went to the door and he proceeded to sit in the car and wait. Again not typical of any Grubhub delivery. I walked to the curb and he finally got out of the car and stated that I needed to be more mindful of my phone. I told him I didn't receive any call and asked to which number. He stated whichever I used in the app. I said after waiting for almost two hours I had given up on ever even receiving the delivery. The driver stated he had to make another delivery first. The order was extremely late. Instead of apologizing for the delay I was berated for not answering my phone. Very unnecessary behavior when I am the customer and I was made to wait. At some point he mumbled a sorry to me. Never again with this KFC. read more

They refuse to listen to me and there was a bug in my KFC they said break up and Threaten to call the cops on me 1 star read more

This is the worst KFC I have ever got food from. We have waited 45 mins for chicken to be cooked while people leave with buckets after us. Always feel like my food is walking out with someone else. If I could give it a 0 I would. read more

Burger king sell quarter pounder Hamger with mustard on it. It will make u sick as a dog to eat that. Mustard don't go on hamger. It taste like shit really does. I do not thing it is funny also. read more

So. I have held out on leaving a review, because I felt this scrappy little crew could use a break. But no. There is a point when the camels back snaps. Today was that day. I'm super tired and hungry, being friendly (not even hangry). Order my stuff, pay....receipt is correct. There is very little change. I let the cashier know to take the cost of the second order from the change. Done. She was professional, attentive and speedy. Ball 1. I saw her sauce up the Nashville part of the order. Correct! Ball 2. The lady puts the order in the bag all weird (odd combo in two bags) and tosses a bunch of condiments in the bag with the driest, nonchalant looks ever. I give them back informing letting her know I don't want to waste them. I leave chewing on a potato wedge. Halfway to picking up the bf, I realize my water was not among the purchase. Strike 1. I open my box, my order has the wrong piece of chicken, dried up and cold. So i resign to the hunger and pick up the other piece, cool to the touch but correct. Strike 2. I dial the number on the receipt to alert the team of the issue only to find THE NUMBER IS OUT OF SEVICE!!!! Strike 3! Now I understand the wonderful ratings bestowed upon this "fine" establishment. Go to the Rockaway location of take a long ride over to the one on Union Trnpk. I'm going back to get my stuff read more

KFC - Does this look like a fresh chicken drumstick/leg? - Fast Food Near Me - Howard Beach, New York

Been a while since I have been here the chicken was juicy and moist the sides were tasty what I thought was a complete disappointment was there Georgia Gold chicken tenders all it was was chicken tenders completely saturated in sauce which made the chicken soggy and not really appetizing read more

Last night we purchased 2 fill up buckets of original chicken. We wanted one original and one extra crispy but would have to wait at least a half hour so we took them both original. We had to wait about 6 minutes for chicken to be done. We spent 40. plus tax plus an up charge for changing one mashed potatoes to kernel corn. For starters the corn was not fresh. The chicken was dripping with grease(I guess they felt it didn't need to be drained after coming out of the oil.) I didn't have a way back up there so I tried calling last night and today. They don't believe in answering their phone. I guess they get to many complaints. One star is one to many!! read more

Worst run KFC in the world ! Honestly is there anyone competent that can run this place ! We have been here many times and it's always S-L-O-W and not orderly and always out of items . Fast food ? No way! be prepared to wait for a long time even if nobody is ahead of you . Today we went in for a bucket and it's like the land of confusion first they were calling out order numbers then switched over calling out what was in the actual order and people were getting the wrong order and just massive confusion. We waited almost 20 minutes for a 12 piece bucket , ridiculous . Avoid this place like the plague won't be back here anytime soon ! read more

Well, we are officially done with this place. As we waited for the order, the girl putting the chicken in the bucket dropped 3 pieces in a row and put them directly in our bucket!!!!! Luckily my hubby was watching and called her out on it. Then the heifer had the NERVE to catch an attitude about it. Sorry I don't eat food that fell boo!!! She absolutely took that food out and replaced it with new chicken. If you are brave enough to eat here do yourself a favor and watch the workers carefully as they pack your order and check it to make sure it's correct. read more

This is the absolute worst place to get food. Waited for 15 mins for my meal at 903pm. Everyone else came and went and I'm waiting. I go to ask, hey, is it ready? He asked for my number, then says, oh! As if he completely forgot (which he did). Once i got my my food, he forgot my side. Without a thank you, or anything he left to go into another room to answer a phone call. After that, i had to call out loudly to get his attention and when he did come out, he was on the phone the entire time. Again, no apology. No acknowledgement whatsoever. At this point, i was frustrated. So i asked for a refund. He started arguing with me. Thankfully, the manager was nicer than the other guy. She kindly gave me a refund, and offered to give me something free. So my meal was comp'd, and i got my money back. I will never go to that kfc again. The one star was for the manager for her customer service. Never again will i return there. read more

Hadn't been to a KFC in a very long time. Used their online order with pickup. Order was ready on time. Store was neat and clean. Employee nice. Chicken was great! read more

I'm sorry but this establishment is disgusting. I thought when they renovated it the service would get better but I was so wrong, there is always a line and not in a good way like they are always busy because food is good the line is always long because they work sooooo slow! The people packing your food don't even wear gloves or hair nets it's so disturbing. Food always looks like it's old and has been sitting out I went here a couple of times and each time I got a bad stomach so I haven't been back since. I really don't recommend unless you want food poisoning! read more

Don't ever eat here, there are tow trucks that will hook up to your vehicle and hustle you out of a lot of money. If you park and eat there do so at your own risk. You have been warned, they are vultures. read more

DEFINITELY not a favorite location to head to even if it is just for some fried chicken. It always seems to take forever. I think others can agree you get super slow service here. I go to pretty much any other KFC location around. Queens, Manhattan, Bronx, go there first. read more

The people are nice and don't have an attitude. The food is beyond good and when I went over there as a customer they made me feel very welcome.12 Extra Crispy Chicken Tenders are the best there I love it read more

I like this location. Staff is always nice my food is always fresh. Only downside is parking lot is always full. So it's hard to find parking. When they are crowded they get the line down quickly. I love the remodel it looks so fresh. read more

Yesterday 2/28/2021 The KFC food was delicious except the biscuit doesn't taste good because there is no ingredients on the biscuit. I'm glad that the order was fast and I really liked this place! read more

Ride obnoxious staff .. chicken was cold not to mention got the wrong order ... didn't even have coleslaw ?! I don't get it ?! And I'm the one who gets the attitude? We can use something other then that disgusting dirty KFC so please be so kind and close already. read more

Went to buy 20 fill chicken. When I get home open ready for dinner. The chicken piece they gave were extremely small wings and legs. Very bad treatment to customers!!! read more

I've been coming here for years!! A good 10 years plus! This one particular night we decided to make a stop for some late night food. What a disappointment. We placed an order for a bowl combo, drug and thigh combo, hot wings (bbq sauce), wedges, and a side of popcorn chicken! The girl who rang us up didn't not pay attention to what we ordered. She gave us the wrong order and missed a drink. She tried to tell us that we only get one when we specifically ordered a combo for that reason (along with a cookie she didn't give either!) the wings we received were plain chicken wings-no bbq sauce. All she did was take the same wings and toss them in sauce. The lemonade was extremely old tasting and the wedge tasted like chemicals! So sad to know that a place my family and I have been coming to for years has gone to crap! Definitely will NOT be coming back here! read more

I never had no problem with this kfc. But today how I order two cole slaw and got charge for it but never got it in the bag. So unprofessional! read more

normally i wont waste my time writing reviews for fast food. but this kfc is a disgrace to the crown fried chickens and kennedy fried chickens of the world. i got a fill up box of two drumsticks and one thigh... and i swear to every god possible.. that they got the drumsticks and thigh of a new born baby chick... normally i wouldn't be so pissed about getting ripped off by fast food cus of what they are, but this did nothing to ameloriate my hunger ffffffffffff read more

I go to this place rarely, and I either get a good experience or a bad one. There's a occasion where the worker behind the counter is great: one girl even complimented my band shirt once, nice way to start off my order, and the food was hot and good and quick and you're out. Another occasion where you get some big rude lady or annoying guy who gives you attitude and gets extremely rude and pretty much yells your order and then it'll take forever. So you can get one or the other. Place isn't very clean and some of the customers are rude as well. read more

This place is the worst! They never anything you want to order. If you want wings they are always "out" and you'll have to wait 15-25 minutes for someone to make. They didn't even have a chicken pot pie, your suppose to have food ready not wait till people show up and tell them to wait 15-25 minutes for them to make. The only thing they have is fried chicken that has been laying out all day; absolutely not fresh and taste like its been covered in salt. They really need better management at this place. Kfc I am disappointed at this location. read more

This has been consistently the worst KFC ever. For years. In a weak moment, I ordered a two-piece thigh and breast with with 2 sides (cole slaw and potato wedges). I arrived home, opened the box and saw a tiny little WING (not thigh) and a breast. I was going to roll with it, but the breast looked disgusting: gray in color with hardly any coating. I tasted it and it was extremely greasy and horrible. I tried to call them. It jumped to voicemail and I was promptly told that the mailbox was full. BTW, it answered with a generic message, with no mention of KFC. I double-checked the number and called back. Same thing. I bring the food back to the store. I told them I wanted my money back and didn't want a replacement. They gave me the refund, and the manager came out from the back I mentioned about the voicemail being full and he gave me a knowing smile and nod as if to indicate he knew. He tried to make amends by giving me more chicken. I said I didn't want it and left the store. At my car, I realized they didn't give me the refund credit receipt. I went back in. He came at me again with the bag. I told him I did not come back to get free chicken. He insisted. I took it, and the final blow is when I arrived home I discovered that he had given me my original bag back with the slop that I returned. Go down the block to Popeye's, or find a different KFC location! read more