The food is always old nobody comes to this kfc but yet they make so much chicken to sell for the whole day I have never and I mean never had one good meal from them and even if you ask for it fresh they still don't poor customer service as well read more

Everytime I have ordered they forgot at least one major thing, when you call they won't answer. Have waited for a pickup over 45 mins over the time only to be missing the chicken. Ridiculous. read more

We were busy when they walked in. We ended up using the kiosk. We were never greeted. We placed two separate orders had to ask for cups for each order. I went to go grab, honey from the display stand and honey had exploded on the inside. I kindly let the woman that front counter know she said don't worry I'll take care of it. Then when we went to go throw our trash away and clean up after ourselves, every single trash is overflowing and all over the floor. Extremely not food safe. When leaving, we were not spoken to you. Everyone was crowded by the drive-through window having a good old conversation. Unfortunately, for the manager, I think she needs to clean house. Best of luck. read more

Location 3780 E. Grand River, Howell, MI Ordered 2 piece breast and wing and tenders meal. YES!!! Finally some KFC that is made really well! For years breading on their original recipe at many locations is soggy or lacking in flavor or sometimes not too hot. Today is what I would call a perfect KFC day. I am hoping it's this location that has it together and I will continue to get great food quality. KFC is hot or miss and when your craving it and it's not to par it's such a mood killer. I hope to see the quality stay on par :) Date/Time of visit 04/20/2023 - 4:00pm Just noticed it's 4/20 and no I don't do that lol read more

KFC - KFC Howell, MI - Fast Food Near Me - Howell, Michigan

$7.50 for three crappy tenders!!!! Never go back again. Hope they go out of business frauds

Had to use kiosk to order. No printed receipt. We order the new saucey nuggets to try. After we placed the order we were told(korean bbq) one of the flavors we wanted to try was out of stock. The other was the honey sriracha. The nuggets were not coated a displayed or advertised. they were placed on the container and some sauce was drizzled on them . Very disappointed. read more

KFC - Not so saucy honey sriracha nuggets. Sad presentation and poorly prepared. - Fast Food Near Me - Howell, Michigan

First of all they are rude. If I could do "0" I would. I did a mobile order at 855p to pick up at 930p. They close at 10p. OPEN sign flashing...Drive thru OPEN sign was on. Doors were locked so we went thru the drive thru where the lady and a friend in the background proceeded to tell us they had no food...the car in front got food but no fries. A rude lady said we close in 15 minutes accused us of ordering at 930...umm no sorry, we ordered at 855pm! IF YOU ARE OPEN TIL 10...have food til 10! Period. Or say you close at 930! We didn't want to leave and the background lady said we don't have food and I wanted my money back cause I was already charged. Told me I wouldn't get a refund for days...not even giving me a number or a way to be sure they refund my money. Oh and cars behind us still got in line and stayed there...RIDICULOUS! If you don't wanna serve food...don't work there! Dumbest thing I've ever been thru and I better get a refund. Don't order online...don't go to this rude establishment....fire the background chick. read more

If I could leave no stars I would worst service I've ever had plus all my food was left out it was freezing I got my food as I got my card back 10 seconds after I ordered wish I never came here read more

The service was absolutely terrible. My bf and I went through a while back we got a worker who didn't seem too interested in waiting on our order so much so she told my bf she couldn't hear him what so ever and he needed to stop talking and pull around. I have work in the food industry I get not being able to hear someone but having an attitude is not the way to communicate with them. Anyway we pull around nobody shows up to the window. Nobody comes and talks to use we pulled back up to the speaker no one answered us. It's really sad to see nobody going there anymore but I see exactly why. We tried again a couple weeks ago same thing happened again. Smh:( read more

I ordered. Famous chicken bowl and it came with no cheese. NOT HAPPY. We also ordered a chicken tender meal with mashed potatoes and Mac and cheese, instead we got coleslaw and biscuit. People use delivery service for the convenience and these fast food places can't get simple orders right. What a shame. read more

KFC - I ordered a chicken bowl and when I went to eat it I found out that it had no cheese not happy!!! - Fast Food Near Me - Howell, Michigan

I ordered a five piece tenders meal with mashed potatoes gravy and mac & cheese they completely screwed up my sides and gave me french fries and coleslaw read more

KFC - Ordered a 5 piece tenders meal with mashed potatoes gravy and mac and cheese received coleslaw n fries - Fast Food Near Me - Howell, Michigan

NOT so Nashville Hot Chicken Too bad I have to give it one star. My son and I were running around and he wanted to stop in and get some KFC. I did not have high expectations but I love Nashville Hot Chicken - what the heck, I will give it a try. Ugh! Awful. Not only did it not taste good (more sweet than anything) the chicken was sitting in a puddle of oil. Gross To be honest, the pot pie was pellets bad too. I used to like KFC but it seems that they have gone down hill. I don't see Norm McDonald resurrecting this company. read more

KFC - Not so "Nashville" hot chicken! - Fast Food Near Me - Howell, Michigan

This has been a very professional visit during my orders. Employee Derek Chick did an excellent job on my order Definitely upper mgr material. read more

This place is horrible. They have yet to include my cookie in with my order. This has happened twice, will not be returning.

It doesn't get worse than this place. The last few times I've been there have been awful. I've had orders completely messed up. Orders that were missing items, like a biscuit, or a cookie. Their chicken stripes are either super thin or super tiny. No quality control at all. The interior is run down and out dated, however, I believe they are remodeling now. I generally give restaurants the benefit of doubt, and understand mistakes happen, but I'm all out of chances for this place. This KFC is only serving up gross incompetence. read more

KFC - Mostly breading. Measured the actual chicken inside, was a tad over 1/8" - Fast Food Near Me - Howell, Michigan

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Great food for the price. Not sure why all the complaints. It's not gourmet, just tasty good chicken. Yum!

Wow.. the other reviews were right. It's Halloween tonight but the way this business is run is "Scary". Do yourself a favor heed the reviews of those unfortunate souls who have stopped here to do business. As for the "Manager" aka the Owner, you may want to consider a new line of work. This is not for you. read more

So not sure what happened here. Went in for the $20 dollar fill up special. Asked for Georgia gold sauce and was told they can't give sides. So we asked for it tossed in the sauce and was told that it would be .50 a piece then told by two people speaking through the speaker at the same time that they knew what meal would be best for me never asked what sides I wanted gave me a total and told me to pull up. What I got (I was really tired otherwise I would have just drove off.) six chicken nugget size tenders with a literal drop of sauce each two tiny sides I did not want and two cold biscuits for $13. Stay away from this place it is awful and based on the other reviews I see that nobody seems to care about the mismanagement if there is any management at all. read more

Was there earlier today. The employee that took our order was helpful, professional and kind. The restaurant was clean and freshly redone. Our order was delivered quickly and my family enjoyed their meal. I don't normally give reviews on fast food restaurants, but our experience was a positive one today and I thought I would share it! read more

My wife went here for lunch and was over charged by a new employee. When she asked to have it corrected the Manager verbally assaulted her. Opened the register and slammed the money on the counter. When the employee apologized for the mistake the Manager told him not to worry about it and yelled "She's just a biotch (spelled so it would post). When my wife said excuse me? The manager kicked her out of KFC . WTF! Went as far as holding her hand on her hip and saying "Go ahead take picture." My daughter reported this to headquarters. If that person remains employed. I will post this on every media possible. read more

Woman taking the orders tonight (sep 6 at 6pm) through the drive through was so rude. The speaker kept cut out and I couldn't hear her, according to her and her attitude she told me to wait. Then when I ordered I asked to swap something and before I could finish talking a he cut me off to ask what drink I wanted... Then gave me more attitude when giving me my total. Thankfully she was not the woman working the drive through window, this girl was very nice. read more

I went there & ordered a 16 piece bucket with 4 sides (mashed potatoes & cole slaw & biscuits) and I was NOT disappointed! Original recipe & everthing was very good & tasty! No complaints here & this is not the first time I have been to this KFC! I live locally & have no issues here! I will continue to get my chicken here & husband agrees! Go Blue! read more

Unedible. The chicken was soaked in oil. The skin was black and dry probably because of reusing the same oil a million times. Too bad, KFC has been going down hill for years, it used be decent but those days are long gone and this branch is no different. read more

The employees were very rude, after I asked them to fix my order because they didn't listen. Girl continues to tell me I was stupid for her messing up my order. I get that u wanna leave but have some decent respect for people. Pathetic read more

I've had it with this location. Twice I've had to call because the order was mixed up. The first time, the manager agreed to replace the meal for free and did so the next time. Last night, not only did the manager whine about how busy they were -- they weren't -- but she hung up on me when I told her that was no excuse. Then she blocked me from taking my call after I called back. The orders in both cases were $5 fill-ups. We're not talking about seven course meal. And how well is it going to go over with corporate when I tell them about the mix-ups, the hang up and the fact that when I called the franchisor to complain, I got no call back? The food itself is fine; the service is horrendous. read more

It's hard for me to like KFC because their food always is lots of breading and barely any chicken, or cold. But the service is good, window people are always kind. read more

I will review this KFC as absolutely horrible one star they close early as my mom was there sitting in line with my order and they ran out of chicken and kFC has nothing but chicken how do you run out... bs read more

Should have read the reviews first but the Nashville commercial was tempting! We ordered 8 pieces and only got 4 but only noticed that when we got home, 20 MINUTES AWAY! after calling the manager he said my employee said she packed it, unbelievable! He said if you come back I'll give it to you, we didn't want to but the kids were looking forward to it and that is what they forgot. So 20 more minutes there and another 20 more back and it was not worth it! Now I know why we haven't been there in years! read more

Soggy, cold, stale chicken that tastes like it's been sitting around for hours, just waiting to be ordered.

I got the chicken strips basket with carolina gold flavoring. It came with three pathetic sized chicken pieces that were a little tough. The biscuit was half drenched with sauce. The potatoe wedges were "okay" and came with plenty of wedges. How is this place, or KFC for that matter, still in business?? read more

Well it was really hard to select a review because I wanted to give them a zero out of five because they are horrendous. After they pushed the biscuits on top of my chicken were the wings were going through the biscuits. I asked them to fix that because my son has special needs and they told me I needed to do it myself and handed me a box... that's not OK. Since when did the biscuits not come in their own box, since when are the biscuits shoved on top the chicken...this is inappropriate and I'm sure not in standing with corporate regulations. They also shorted me on my order and when I went back they were very rude and Angelica the manager I spoke to was laughing at me in front of Glenn the other manager. I spoke to you and all I wanted was to return my food and get my money back and I was left to be laughed at by both the managers and when I said I want to know why you're laughing, he threatened to call the police seriously... I am completely sure they were both on drugs even falling into each other laughing. It was not only disrespectful but uncomfortable. I had my kids with me. In my opinion they have junkies running that store. Glen and Angelica are a disgrace! They have ruined KFC IN HOWELL. I'll go elsewhere. You pay more than a restaurant for a meal you think is quality. Then the staff treats you like dirt. WOW! I give 0/5 stars read more

My husband went in today with a coupon that came in the mail. The manager came out and told him they wouldn't accept it because it was from another market area. Didn't even offer a substitution or try to sell him anything else. No apology or anything. He drove 10 miles to get it because there isn't one in our area. Thumbs down Howell KFC. read more

Went thru the drive thru and ordered three chicken tender fill up boxes. I asked them to add the smoky mountain BBQ flavor to each box. A fill up box comes with a drink and it wasn't until I got to the drive thru window that I reminded the employee that he forgot to ask my drink order. As I drove home I was thinking I was overcharged. When I got home, I saw that they did add the smoky mountain sauce to each box..but it was extremely thin. I looked at my receipt and and noticed I was charged $1.50 EXTRA PER BOX FOR SAUCE. For a total of $4.50 extra. That's .50 extra per tender! I also did not receive pickles in any of the boxes, which the smoky mountain is supposed to come with. IN ADDITION, the fill up boxes come with a cookie...yep you got it...zero..Nada...none, NO cookies in any of the three boxes. I just finished writing corporate! Unacceptable service! It wasn't one little mess up....it was several. read more

If no stars were an option that's exactly what this place would receive. I went thru the drive thru, paid 30 dollars for the wrong orders so I call to see if the problem could be corrected and the "manager" of the store is trying to tell me that Im wrong, kept interrupting me and wouldn't let me finish talking. I want an owner to contact me asap I am extremely unhappy with the customer service that I just received. I will NEVER go to this store again. I'm disgusted. read more

Yesterday, my friend's mother went here to pick up dinner. The only thing that she ordered was a 12 piece chicken finger tub. First of all, she waited for 20 minutes and on top of that, the service she received was unacceptable. She asked for a few extra pieces of chicken because of the long wait and they said yeah ok. Come to find out, she didn't get extra chicken at all! What she did get was a cluster of "fried batter" dumped on the top. That level of service is inexcusable. It was a disappointing experience to say the least. read more

Judging purely on the food. Nothing else.....the fried chicken is awesome and there is just something about the gravy that is too. The recent commercials are kind of funny also lol read more

Completely screwed up my order. Asked for two orders of each and only got one. Asked for pickles got none. Asked for butter and honey for biscuits and got none. No napkins. Was told I have to request them to get. Obviously asking doesn't get you anywhere either because I didn't get half my order but they had no problem charging me for it. Only solution they offered over phone ( I went through drive through) was to offer me 25% off my next meal. Ridiculous!!! Will let everyone know how petty they are and how they screw people out of their money for orders they paid for and don't offer to make it right other than 25% off next order. Yeah right... think anyone has time for that considering they aren't going to get everything they paid for anyways. Total scam artists there. Would not ever recommend going to KFC in Howell Michigan. This by the way is NOT the first time this has happened there. Just thought it was a kid or something that screwed up on accident. Very suspicious that this is second time in a 3 month period that this has happened. More likely a bunch of thieves working there. read more