Horrible experience. I wish I could say it was the first time, but I feel I've given this place more opportunities than I'd like to admit. Last night I ordered a 6-piece + 6 tenders (with sauce) with coleslaw, mashed potatoes, and biscuits. Picked it up around 7pm, asked about a portion I couldn't clearly see, and was assured it was all there. Got home and half the order was missing: the tenders, their sauces, and the biscuits. Tried calling multiple times with no answer, so I had to drive back for my food. It wasn't even busy. Yes, they were apologetic with the "oh for real? Let me get that for you!" energy, but even then they almost sent me off with half again because the person literally said "oh I didn't even see that" right in my face. Just a "sorry about that, here you go" and that was it. No extra effort to make up for the mistake. This isn't the first time. There's always something missing or wrongly given at this location. Even the one time I ate in, I was given a wrong item. I've given this place enough chances. Not worth the hassle. read more

The wings were extremely old. Estela was extremely rude. No apology from anyone. Unacceptable read more

KFC - Old spicy hot wings that Estela argued were fresh. - Fast Food Near Me - Kansas City, Missouri

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The lady that was there was rushing me to pay and she said she have to help the car behind me but I am a customer too..Then she tried giving me old food saying that she's there alone working like that was my problem just a very bad experience for me.I didn't understand why her behavior tore me because I don't work there and I kinda know why no employees read more

They forget food every time I go here. Embarrassing how little the care about getting your offer correct.

Purchased 2 chicken pot pies...1 had a small bone in it with very little chicken. The 2nd one had NO chicken in it at all....thoroughly disgusted. Contacted head quarters absolutely ZERO response After speaking to a person. Never ever will I go back read more

We purchased two pot pies and 3 chicken strips......the pot pies were about 1/2 of what they usually are and were very dry.....the chicken strips were worse that McDonalds chickens nuggets. The quality of this food was certainly lacking and we will not be back to this KFC location. read more

KFC North Antioch in Gladstone is the worst of the worst, but a ZERO rating is not an option . For years they have continued to sell food that should be in the garbage--dried out, broken pieces that do not meet any standard of quality. I tried the place today after past bad experiences over the years, only to find it worse than ever! Save the drive, save your money, and make the drive to North Barry Road location where the employees care enough to provide quality service and food that is worth the time and money you spend. Never North Antioch Gladstone KFC again. NEVER! read more

The chicken was supposed to be crispy and it was soggy. I got 2 large sides and we're not filled and the manager told me that they're only allowed to give 2 scoops of potatoes and 2 scoops of coleslaw,not even close to being full,so I ordered an extra potatoes. The biscuits were small and not fluffy,felt like they had been there for a little while,at least the French fries were warm when I got the meal. We won't be going back!! Price Chopper or Popeye's is much better and we will get from either of them instead when we want fried chicken!! read more

I pulled up to the drive thru around 6pm. After a delay, they came over the intercom and said they weren't taking any orders because they're too busy. Surprised, I responded, so you don't want my business? His reply was, I guess not. As we drove away, we could look through the windows into the dining room, and it was almost empty. read more

I wish I could give 0! Was actually the worst experience at a fast food restaurant. Cold and soggy chicken, old biscuit (in pieces) and no utensils. Just save your time and go to Popeyes. This specific location isn't worth your time read more

Doesn't deserve a star The manager has an awful unprofessional attitude she was ranting about me questioning her about the special on Tuesdays when I walked in she was complaining about someone in the drive through then as I was walking out she turned and was loudly complaining about me questioning her to the staff while patrons were in the order line inside DO NOT patronize this KFC on Barry road they already do not have fresh food or professional service her name is Saige it's on the door I was already hesitant to order from this location I live near here but drove to the location in Liberty instead I will pass this location. read more

Came here for my favorite, the famous bowl and fries. The fries were so fresh and the service was one of the nicest service I had this month. One of the best fries I've ever ate, so crispy and hot! The Cashier was so nice and made my day! Would definitely recommend this specific kfc to my friends! read more

The employees were selling meth instead of making my order some guy was drinking whiskey in the lobby. I think he just bought meth from them. There's another lady outside waiting for the guy that was selling the meth to come outside. I waited for 30 minutes in the lobby never go here unless you're trying to buy meth read more

not sure who the manager is but there is a lady who works here who is very rude and yells at everyone no matter how nice you are. they forgot my side of fries and i wasn't sure when the right thing to say anything was. when i finally said something the lady had a lot of attitude nasty looks and LOUDLY complained about me. don't come here. deserves 0 stars to be honest read more

Service was abysmal. Repeatedly messed up my order and had to be redone over and over. They will not refund, they'll just keep trying to make it until they get it right, even if it's takes 2 hours... read more

Worse workers ever, i work in the food industry and never have i ever been so disappointed with kfc or any food place. The manager is very unprofessional and treats his employees terribly i saw two employees sitting in the lobby while one person was taking orders making them and handing them out while the manager sat in the back watching with a phone in there hand. Waited over 15 minutes while there was three cars in the drive thru. This is unacceptable and im warning everyone i know not to waster there time here! read more

This place never seems to have anything in stock. I've gone several times throughout the last few years and the one in Gladstone isn't much better. I wanted to order a bucket of chicken tenders and was told. "We don't have that." So I said okay, how about a bucket of drumsticks or something? "We don't have chicken." I said, okay thanks and left. Really quiet disappointing. read more

The reviews on here couldn't be more accurate. It's been a disaster every time I've been here. The first time I tried to come here I was told they were only accepting online orders. I've never heard that before, but whatever, I left. The second time I came here was to pick up a Doordash order. I arrive as the dasher to pick up the food inside the lobby. I stood there at the front for 10 minutes before someone would acknowledge me. Just to be told the orders gonna be about 20 minutes until it's ready once they finally acknowledge me. So I canceled the door dash order and left. Hopefully it was ready by the time a new driver got assigned. The employees in there all looked like they had an attitude too. Today, I went to get food myself. Ordered a nuggets kids meal for my kid and nuggets and a chicken little for myself. Got home just to realize I didn't get the chicken little, no sides, no milk for the kids meal. There was no line. And I had to wait 5 minutes just for the dude to give me ranch at the window. This is the most poorly ran establishment on Barry Rd. If you want KFC drive down 152. This location really needs to just be shut down. read more

If I could give this location 0 stars I would. This was the biggest disappointment ever in my fast food experience. I waited 15 minutes in the drive thru (only 1 car ahead of me). Finally received my order Crispy Colonel Sandwich. Check under my bun found two little chicken strips. Like snack size chicken strips for the mini snack size sandwich. Spoke with the manager who said they were out of chicken filet.. But then she refuse to add more strips/different strips/or just another meal. End of the story I received a refund and won't be back. read more

KFC - The description says it should be thick and super meaty hmmm - Fast Food Near Me - Kansas City, Missouri

AWFUL SERVICE!! Do not come here if you don't want to wait over an hour for cold chicken and rude service

I have been a fan of Kentucky fried chicken in my whole life. I went to the one on Barry Road across from the old Metro North mall. Each time it gets worse and worse and worse. This time they told me I would have to wait 10 or 15 minutes because the register was being counted. Then they told me I needed to come in and place my order that's the only way they could take it. When I get in the store, they told me I had would have to wait 10 or 15 minutes till he was done counting the door. The managers name was Adrian. I heard him laughing and visiting with the staff not counting money. And you only have one register? I personally watched seven or eight cars. Just leave out of frustration.. There was five team members on hand. The place was absolutely filthy food on the tables. The trash completely overflowing. Went to use the bathroom, no toilet paper. The trash was disgusting. Proceeded to wait for 20 more minutes for my food. 25 when it was sitting right in front of me visually. The manager must be smoking dope or shame on you, what a bad bad name for Kentucky fried chicken. This place is gone downhill. read more

The first food my grandma got was cold and old and non-edibles the manager proceeded to tell us we have to wait 20 minutes for fresh chicken why!!? It should be said I will say the bathroom and the inside did look ok not the back tho. read more

Ordered the cashew chicken with a side of crab rangoon. The crab Rangoon was really good. The cashew chicken tasted fine, but had very little vegetables and very little chicken. it was all rice. I won't be going back there. read more

I stopped by to get lunch at about 12:30. However, they were cleaning and mopping the floors. I wondered why they were performing heavy-duty cleaning at the height of lunchtime. I had to leave because of the bleach smell. I just read Kirby K post for the rest of the story. read more

My family and I just walked into the dining room at 11:16am. Trash overflowing. Tables filthy. Floors disgusting. One of the dirtiest restaurants I have ever seen. Health department should take a read more

Totally messed up our order, not even close - missing fries, gave 3 piece vs chicken finger meal plus the line had 4 cars in it that took 20 min to get through it. They certainly need some qualified supervision. read more

My wife & I got two orders of chicken with mashed potatoes & gravy with biscuits. The biscuits were so hard that one could about break a tooth on them. The biscuits didn't cause what 4.5 hrs later would become a massive case of diarrhea for both of us. Neither one of us have had the flu or anything else to eat that day. It wasn't just the diarrhea that was bad, but also the accompanying flatulence. It either had to be the gravy, or old chicken. My advice to anyone willing to risk eating at the Barry rd location is to never purchase chicken or anything else late in the day. Also, if you really want an enema, go to Taco Bell as it's cheaper & faster working. read more

Absolutley HORRIBLE SERVICE. So I literally just got "pleasantly" kicked out by the manager after I refused to give them the .48 coin change from the order I placed. Scenario is this, my order total was 14.52, I gave $20, the manager proceed to tell me he has to keep the .48 because he has no coins. He then continued to antagonise me by saying I "should" have a card. He ended by insulting me by sarcastically saying "have a good day" three times then slamming the drive through window in my face... The way I see it, this is truly another way to scam customers and pocket money... (there is not a national coin shortage. He can simply take a moment and go to the bank). Riddle me this, where does the extra $ go once the register is balanced at the end of the night? In this case, take .48 and multiply it by 100 customers, that register has $48 unaccounted money. (Not to mention what a really nice hustle this is if you do this the entire month... THATS's close to a $1000!) Another thought ... I wonder if the owner knows of this? If he/she does, then this is truly a despicable business practice. An honest business would simply get change, offer to give some other product to make the difference, OR simply take the reduced profit loss. TO CHARGE ONE PRICE THEN TAKE MORE because they feel you have to eat there IS WRONG! Finally, I never play the race card, ignorance is ignorance but as an African American business owner I'm always angry when I see our race of people depicted as rude and ignorant. It's even more infuriating when you have guys like this perpetuating that narrative. (Even, in this labor shortage, I would NEVER have this manager as an employee.) I've probably taken time to leave a negative review 5 times in my 30 years of running my own business, I know how difficult it is to make it all work. My intent by doing so this time is to protect others from falling prey to this deceiving business practice. read more

Chicken is VERY over cooked. So much so the meat was rubbery and hard. This has happened multiple times now. Do you all check the temperature and timers when you cook the chicken? There are better places to get a quality chicken dinner. You all make the Colonel cry. read more

The food was horrible. The tenders were hard and awful. They were out of biscuits and fries this was dinner time. I WOULD NOT GO BACK!

Went a few nights ago 45 minutes before they close, and order $30 dollars worth of food, I waited 20 minutes for her to bring it out just for them to tell me that they don't have any of the food that I ordered. And that I'd have to come back to get my money back because she couldn't do it. Came back the next day and they couldn't do it again. Just went back and they wouldn't refund me the whole amount because "it didn't add up" then they continue to give me completely the wrong order. Never coming back again. read more

Probably the 5th or 6th visit and every single time they have left out an item on the order. This time my husband went in person. He checked for the gravy and other sides. When asked by my husband the server promised the biscuits were in the bag. Got home...no biscuits! How lazy are the servers: you read the screen, put those items in the bag. Morons, the whole stinken lot of 'em. read more

Awful service, workers refuse to take inside orders. Waited over 20 minutes for my order.

Went inside at first, stood in line for 15 minutes, didn't even acknowledged, so asked someone in back if we could please get waited on, a woman got really snotty and said, let me get these drive thru orders cooked first! So we left and went fo drive thru, waited another 15 minutes to get waited on, we all, ordered white meat and paid the premium price for it and only 1 out of 3 were white meat! We of course didn't notice this until we got all the way home 20 miles away. None of us will ever go there again! All of these workers should be fired! If it closes down, will not be a loss to anyone! read more

Stopped by about 7:30pm tonight (Tuesday) and overheard the worker tell the car in front of me he only had chicken, no sides. She ordered and pulled up and got her food. I stayed at the intercom but was never acknowledged. I pulled to window in hopes I heard wrong and maybe would just need to wait on sides. The worker was sitting inside near register with his back to the drive through. I get it, no staff. What I don't get is why even open? If your short staffed turn off the lights and not let myself AND the 3 cars behind me just sit! Wish I could say this was the first time but unfortunately it is not. read more

Was not impressed by my order that I got at this location tonight. First I did not get a receipt. So I do not know if I was charged for the upsized soda I requested and did not receive. Second I ordered two of the combo's. Neither of those combos came with the cookie that always comes with them. The famous bowl was horrible. There was maybe half a spoon of gravy in this bowl, when usually it is equal parts potatoes, corn, gravy and chicken. What little gravy was in there has a disgustingly sweet taste to it... read more

This location is bad, recently went in to get some food. The first impression I had was this unkept, tattooed, pierced everywhere girl that saw me walk in and turned her back towards me, then walked in back to b.s. with the staff who were all busy. When she finally decided to do her job, I ordered the 8 piece bucket meal with a side of coleslaw and potato wedges. She neglected to tell me they no longer have potato wedges. I got home with my food: Chicken was all dark meat and no chicken breasts (gross) my coleslaw was mashed potatoes and gravy, my wedges were some greasy, limp fries. read more

Don't be fooled - same terrible place with a new look. In the past, I haven't had good experiences at this KFC but thought the owners/ managers may have stepped up their game after seeing the nicely completed remodel. The experience was the same - place order for 2 pieces of original recipe in the drive through. Wait 20 minutes for the 3 cars in front of me to get their food only to be told they were out of original recipe. Wish I could get back the 30 minutes of my life wasted on this experience. Life is too short to wait for KFC to figure out how to manage the demand vs production of their food!!! read more

Trash service with def a few absolute trash employees, stay away! Closed random Tuesday but will still process a mobile order. Sign stated that you can pick mobile orders up inside but the door was locked. So my order showed that it was ready and waiting for pick up but I had to wait I. The extremely snail paced drive thru line. I'm a f'n ahold according to the cashier when I mentioned the doors were locked and she asked me for my payment in which I replied that I was the mobile order read more

(BEWARE OF FRAUDULENT CHARGES) 2 weeks ago I had a suspicious transaction from this KFC. I was overcharged, I called customer service and they said they would get back to me. I haven't heard anything. The employee held onto my card longer than usual and gave me an unusual receipt that didn't display my food prices. Very suspicious and I suspect she was overcharging my card to hide the cash she stole from the drawer. I had a unusual authorization code on the receipt. I will keep everyone posted but I do not recommend this establishment. If you do choose to go to this KFC BEWARE and ask for receipt. Do not pay with a card. P.S. Very bad chicken and they were out of everything... Updated March 2018 Haven't heard from KFC. They have horrible customer service. They literally stole money from me. Do not go here. read more